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Recensioni per Kempinski Mall Of The Emirates

5 out of 5
Kempinski Mall Of The Emirates
Sheikh Zayed Road, Al Barsha, Dubai

Recensioni

9,0

Meraviglioso

Valutazione di 10 - Eccellente. 639 su 955 recensioni" "
Valutazione di 8 - Buono. 220 su 955 recensioni" "
Valutazione di 6 - Soddisfacente. 52 su 955 recensioni" "
Valutazione di 4 - Scarso. 20 su 955 recensioni" "
Valutazione di 2 - Terribile. 24 su 955 recensioni" "

9,4/10

Pulizia

9,2/10

Personale e servizio

9,0/10

Servizi

9,2/10

Condizioni e dotazioni della struttura

8,8/10

Ecosostenibilità

Recensioni

10/10 Eccellente

MICHELANGELO

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Suggerisco inserireprogrammi tv italiani
Soggiorno di 7 notti a maggio 2023
Risposta di Slim Zaiane, il giorno 30 giu 2023
Dear Michael,Thank you for taking the time to leave a five-star review rating. I am delighted that your stay with us was wonderful. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates.Yours sincerely,Slim ZaianeGeneral Manager

10/10 Eccellente

marco

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Ottimo hotel nel centro commerciale
Bellissima esperienza di shopping e divertimento in uno dei mall più belli di Dubai
Soggiorno di 1 notte a luglio 2017
Risposta di Steffen Opitz Hotel Manager, il giorno 18 lug 2017
Caro Marco, Grazie per il tuo commento sul tuo recente soggiorno al Kempinski Hotel Mall of the Emirates. Sara' mio immenso piacere condividere il tuo commento con i miei colleghi e sono sicuro saranno felicissimi di sapere che i loro sforzi sono stati ampiamente apprezzati. Aspettiamo la tua prossima visita per un'altra memorabile esperienza. Cordiali Saluti, Steffen Opitz Hotel Manager

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Albergo meraviglioso!!!!
Struttura bellissima, concierge adeguata al livello dell'albergo posto favoloso per lo shopping attaccati all the mall!!! Esperienza che rifarò!!!
Risposta di Ayman Al Mohamad - Rooms Division Manager, il giorno 1 mag 2017
Dear valued Guest , Thank you very much for choosing to stay with us. Our guest comments and suggestions are always given the utmost regard and consideration as they contribute largely in our relentless ascent towards the highest standards of service. We are all looking forward to welcoming you back to the Kempinski Hotel Mall of the Emirates in the near future. Yours sincerely, Ayman Al Mohamad Rooms Division Manager

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Risposta di Grant Ruddiman, il giorno 2 mag 2016
Dear Guest, Thank you for giving the hotel a 5-star rating. We look forward to welcoming you back at the Kempinski Hotel Mall of the Emirates! Yours sincerely, Grant Ruddiman General Manager

10/10 Eccellente

Asseel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 7 notti ad aprile 2024

2/10 Terribile

Sabahat

Soggiorno di 4 notti a marzo 2024

6/10 Soddisfacente

Michael

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi
Lobby lacks bar, coffee shop is in the lobby with people checking in….not a good look for a coffee. All a bit clinical.
Soggiorno di 3 notti a marzo 2024
Risposta di Slim Zaiane, il giorno 5 apr 2024
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a rating and feedback. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

10/10 Eccellente

Christiane

Soggiorno di 6 notti a febbraio 2024

4/10 Scarso

virginia

Soggiorno di 1 notte a febbraio 2024

10/10 Eccellente

Hussam, Beirut

Soggiorno di 1 notte a dicembre 2023
Risposta di Slim Zaiane, il giorno 28 feb 2024
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a five-star review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

10/10 Eccellente

Murtadha

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent
Soggiorno di 5 notti a gennaio 2024
Risposta di Slim Zaiane, il giorno 31 gen 2024
Dear Guest,Greetings from Kempinski Hotel Mall of the Emirates! I appreciate the time you took to give us a five-star review rating. Your kind words are truly appreciated. We hope to welcome you back soon.Yours sincerely,Slim ZaianeGeneral Manager

10/10 Eccellente

Walid K

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 3 notti a gennaio 2024

10/10 Eccellente

Azzedine

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great hotel that had everything
Heel compleet hotel voor herhaling vatbaar
Soggiorno di 7 notti a gennaio 2024
Risposta di Slim Zaiane, il giorno 31 gen 2024
Dear Guest,Greetings from Kempinski Hotel Mall of the Emirates! I appreciate the time you took to give us a five-star review rating. Your kind words are truly appreciated. We hope to welcome you back soon.Yours sincerely,Slim ZaianeGeneral Manager

6/10 Soddisfacente

MOHAMMAD TASLEEM

Mi è piaciuto: Pulizia, personale e servizio, servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
Shower was terrible did not work properly
Soggiorno di 2 notti a gennaio 2024
Risposta di Slim Zaiane, il giorno 31 gen 2024
Dear Guest,It was a pleasure to welcome you here at Kempinski Hotel Mall of the Emirates. We appreciate your feedback, and thank you for sharing your experience as this only improves our service. Please rest assured that your feedback has been addressed with the appropriate team to prevent this issue from occurring in the future. We hope to have the opportunity to welcome you back so we can regain your trust in our hotel.Yours sincerely,Slim ZaianeGeneral Manager

10/10 Eccellente

Murtadha

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent
Soggiorno di 5 notti a gennaio 2024
Risposta di Slim Zaiane, il giorno 15 gen 2024
Dear Guest,Greetings from Kempinski Hotel Mall of the Emirates! I appreciate the time you took to give us a five-star review rating. Your kind words are truly appreciated. We hope to welcome you back soon.Yours sincerely,Slim ZaianeGeneral Manager

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Everything was perfect!
Soggiorno di 3 notti a dicembre 2023
Risposta di Slim Zaiane, il giorno 9 gen 2024
Dear Guest,Greetings from Kempinski Hotel Mall of the Emirates! I appreciate the time you took to give us a 10/10 review rating. Your kind words are truly appreciated. We hope to welcome you back soon.Yours sincerely,Slim ZaianeGeneral Manager

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a dicembre 2023
Risposta di Slim Zaiane, il giorno 9 gen 2024
Dear Guest,Greetings from Kempinski Hotel Mall of the Emirates! I appreciate the time you took to give us a 10/10 review rating. We hope to welcome you back soon.Yours sincerely,Slim ZaianeGeneral Manager

8/10 Buono

Muhammad

Viaggio con la famiglia
Mi è piaciuto: Pulizia
It was amazing, cleaning was very good specially praveen cleaner did very good job, Toilet, room design and furniture provided is marvellous, some issues also found like mattress is not so good cattle not provided in the room swimming pool is very small and no kids playarea and kids activities.
Soggiorno di 1 notte a dicembre 2023
Risposta di Slim Zaiane, il giorno 3 gen 2024
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a review rating and feedback. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

6/10 Soddisfacente

Ashok

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Need service with a smile.
It was a long awaited trip and considering the proximity to the shopping centre and my past experience ( 18 years back) chosen this property to surprise my family. Paid a premium for a three night stay wherein I had the opportunity to have stayed at Armani hotel for the price. The shuttle service driver at airport was very professional , pleasing and prompt. Despite giving all details and opted for upgrade , was asked to pay about 2000 dollars per night for a chalet upgrade (per night) and have made all the payments upfront and it took almost 30 minutes for a checkin after a 22 hr long flight. Could have been better if opted some water or some refreshments. Had given requests and opted to pay for to keep some local dates, chocolates, for my wife and son as a surprise and found none of them being there. Called the coincerige almost 3 times to remind them and waited till 11pm . The corner suite lot of space was wasted , could have used it better. No cutleries in the room, there was a drip leakage in the toilet from the bulb on top. couple of time the room was not even cleaned and bed not folded. the perfume in the entire floor was so so overpowering that we had to close the nostrils to avoid getting a head ache. Raised the issue the day before departure, and the service was much better after that and they tried to offer a complimentary ride to airport. I am from the service industry too, there was hardly any who was smiling and greeting u throughout.. Little disappointed
Soggiorno di 3 notti a dicembre 2023
Risposta di Slim Zaiane, il giorno 31 gen 2024
Dear Guest,It was a pleasure to welcome you here at Kempinski Hotel Mall of the Emirates. It's unfortunate to read about your experience as we want only a perfect stay for our guests. Please rest assured that your feedback has been addressed with the appropriate team to prevent this issue from occurring in the future. We hope to have the opportunity to welcome you back so we can regain your trust in our hotel.Yours sincerely,Slim ZaianeGeneral Manager

10/10 Eccellente

Irman

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Mohammed the manager at Olea restaurant was very friendly and helpful!
Soggiorno di 13 notti a dicembre 2023
Risposta di Slim Zaiane, il giorno 9 gen 2024
Dear Guest,Greetings from Kempinski Hotel Mall of the Emirates! I appreciate the time you took to give us a five-star review rating. Your kind words are truly appreciated. We hope to welcome you back soon.Yours sincerely,Slim ZaianeGeneral Manager

10/10 Eccellente

Grant

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Still Great
Room is amazing as always but service not as great as previous trips. Room was missing kettle and wine opener and just wasn’t as attentive in butler service as previous trips.
Soggiorno di 3 notti a dicembre 2023
Risposta di Slim Zaiane, il giorno 3 gen 2024
Dear Guest,Thank you for patronizing Kempinski Hotel Mall of the Emirates. I am delighted that you chose to stay with us once again. Your loyalty to Kempinski means a lot to us and is greatly appreciated. It is always a pleasure to host you, and we are looking forward to welcoming you back.Yours sincerely,Slim ZaianeGeneral Manager

10/10 Eccellente

helena

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Always effective hotel and top personal at the front desk. Excellent housekeeping and pool personal. If you want a hotel that has a a working fast front dest stuff then this is the hotel in dubai.
Soggiorno di 5 notti a dicembre 2023
Risposta di Slim Zaiane, il giorno 3 gen 2024
Dear Guest,Greetings from Kempinski Hotel Mall of the Emirates! I appreciate the time you took to give us a five-star review rating. Your kind words are truly appreciated. We hope to welcome you back soon.Yours sincerely,Slim ZaianeGeneral Manager

10/10 Eccellente

Ali, SANAD

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel was clean. Staff were friendly and helpful. The only negative would be that the technology in the room is old and you need to go switch off each light individually.
Soggiorno di 3 notti a dicembre 2023
Risposta di Slim Zaiane, il giorno 3 gen 2024
Dear Guest,Thank you for taking the time to leave a five-star review rating. I am delighted that your stay with us was wonderful. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates.Yours sincerely,Slim ZaianeGeneral Manager

10/10 Eccellente

Muhammad Faisal

Soggiorno di 3 notti a novembre 2023
Risposta di Slim Zaiane, il giorno 3 gen 2024
Dear Guest,Greetings from Kempinski Hotel Mall of the Emirates! I appreciate the time you took to give us a review rating. We hope to welcome you back soon.Yours sincerely,Slim ZaianeGeneral Manager

10/10 Eccellente

Nasser

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a novembre 2023
Risposta di Slim Zaiane, il giorno 12 dic 2023
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a 10/10 review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

6/10 Soddisfacente

Ayesha

Mi è piaciuto: Pulizia e servizi
The hotel was only good to come back and sleep in. I chose it for the location due to work commitments (opens into the Mall). View from room was awful - pipes etc. No iron provided with the room, safe vault did not work (lock not working), power socket next to bed did not work, extra towels did not smell good. Concierge welcome service not great. As good as a basic hotel on this occasion.
Soggiorno di 1 notte a novembre 2023
Risposta di Slim Zaiane, il giorno 1 dic 2023
Dear Guest,It was a pleasure to welcome you here at Kempinski Hotel Mall of the Emirates. We appreciate your feedback, and thank you for sharing your experience as this only improves our service. Please rest assured that your feedback has been addressed with the appropriate team to prevent this issue from occurring in the future. We hope to have the opportunity to welcome you back so we can regain your trust in our hotel.Yours sincerely,Slim ZaianeGeneral Manager

10/10 Eccellente

Peter, Toronto

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Property and staff were great but the room location was very disappointing as all we saw was big air conditioning pipes.
Soggiorno di 4 notti a novembre 2023
Risposta di Slim Zaiane, il giorno 1 dic 2023
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a five-star review rating and feedback. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

10/10 Eccellente

Shaheen

Soggiorno di 4 notti a novembre 2023
Risposta di Slim Zaiane, il giorno 1 dic 2023
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a 10/10 review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

10/10 Eccellente

Wilmar

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excelent place
Soggiorno di 3 notti a ottobre 2023
Risposta di Slim Zaiane, il giorno 1 dic 2023
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a five-star review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Personale e servizio
Disappointed traveler
Cash went missing after housekeepers made my room the first morning during my stay. The loss was reported to the executive housekeeper, the security manager and two other Kempinski team members once I noticed the loss after breakfast on the same day. I was told not to report to the police and let the Kempinski team to investigate. Investigation by the Kempinski team was done after one day, and nothing was found. I then decided to report to the police. The Kempinski team offered no assistance, tried to brush me off and rejected my request to cancel the rest of the booking (7 nights booking). I had serious concern about my personal safety and the safety of my belongings during the stay at Kempinski. The loss and the response of the Kempinski team caused not only monetary loss but also emotional stress. Terrible disappointment.
Soggiorno di 8 notti a ottobre 2023
Risposta di The Management, il giorno 15 gen 2024
Dear Guest,It was a pleasure to welcome you here at Kempinski Hotel Mall of the Emirates. It's unfortunate to read about your experience as we want only a perfect stay for our guests. This is not the level of service we are known for, and we hope we can turn your experience into a more positive one should you consider returning to us in the future.Yours sincerely,The Management

10/10 Eccellente

neil

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di Slim Zaiane, il giorno 1 nov 2023
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a 10/10 review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

2/10 Terribile

ALI, DOHA

Viaggio con la famiglia
Mi è piaciuto: Pulizia e servizi
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The front desk reception he have light at my sister my mother and sister ask for connecting room after finishing getting the key when they went up they found that these two rooms are not connected room again. She ask him if he can get a connected room. he said that I don’t have a connecting roomand when she said she will leave she will not stay in the hotel and duty manager he called. He said we can give you a connected room during that time they were very upset and they left the hotel he promised he will refund all the money.
Soggiorno di 1 notte a ottobre 2023
Risposta di Slim Zaiane, il giorno 1 nov 2023
Dear Guest,It was a pleasure to welcome you here at Kempinski Hotel Mall of the Emirates. It's unfortunate to read about your experience as we want only a perfect stay for our guests. Your feedback is important to us, and if you would like to further discuss these aspects of your stay, please reach out to us directly at a time convenient for you using the details found on our website. We hope to have the opportunity to welcome you back so we can regain your trust in our hotel.Yours sincerely,Slim ZaianeGeneral Manager

10/10 Eccellente

Ahmed

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di Slim Zaiane, il giorno 1 nov 2023
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a 10/10 review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

10/10 Eccellente

Karima

Viaggio di gruppo
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Fijne locatie beetje in het midden van alles en verbonden met de mall of the emirates
Soggiorno di 4 notti a ottobre 2023
Risposta di Slim Zaiane, il giorno 1 nov 2023
Dear Guest,Greetings from Kempinski Hotel Mall of the Emirates! I am happy to know that you had an exceptional stay with us. I am delighted that you enjoyed our convenient location. We are indeed ideally located in the heart of Dubai and directly connected to the world-class Mall of the Emirates, making us a perfect fit for business or leisure stays. Please visit us once again. We will be looking forward to having you back.Yours sincerely,Slim ZaianeGeneral Manager

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 6 notti a ottobre 2023
Risposta di Slim Zaiane, il giorno 1 nov 2023
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a 10/10 review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

10/10 Eccellente

adel

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
One of the nicest hotel
Nice staff quick check in and attached to emirates mall
Soggiorno di 1 notte a ottobre 2023
Risposta di Slim Zaiane, il giorno 1 nov 2023
Dear Guest,Greetings from Kempinski Hotel Mall of the Emirates! I appreciate the time you took to give us a 10/10 review rating. Your kind words are truly appreciated. We hope to welcome you back soon.Yours sincerely,Slim ZaianeGeneral Manager

10/10 Eccellente

Mouhamad, Fargo

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent service with friendly staff. Room are clean and wonderful Valet parking is great. Very close to the mall. You can get into traffic when you plan to leave the hotel. So always give your self extra time specially during weekends I will definitely stay In this hotel again
Soggiorno di 7 notti a ottobre 2023
Risposta di Slim Zaiane, il giorno 19 ott 2023
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a five-star review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

10/10 Eccellente

Hilal

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a ottobre 2023
Risposta di Slim Zaiane, il giorno 19 ott 2023
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a 10/10 review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

10/10 Eccellente

Moayad

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The room was great and the location was as well. Being connected to a mall makes everything much more enjoyable because of the restaurants, shopping, and even other activities. The staff were great and very respectful. I would stay here again for sure.
Soggiorno di 4 notti a settembre 2023
Risposta di Slim Zaiane, il giorno 1 nov 2023
Dear Guest,Greetings from Kempinski Hotel Mall of the Emirates! I am happy to know that you had an exceptional stay with us. I am delighted that you enjoyed our convenient location. We are indeed ideally located in the heart of Dubai and directly connected to the world-class Mall of the Emirates, making us a perfect fit for business or leisure stays. Please visit us once again. We will be looking forward to having you back.Yours sincerely,Slim ZaianeGeneral Manager

10/10 Eccellente

FARUK, ISTANBUL

Soggiorno di 6 notti a ottobre 2023
Risposta di Slim Zaiane, il giorno 1 nov 2023
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a five-star review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

6/10 Soddisfacente

zoha

Viaggio di lavoro
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Personale e servizio
Soggiorno di 3 notti a settembre 2023
Risposta di Slim Zaiane, il giorno 1 nov 2023
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

8/10 Buono

Abdullah, Riyadh

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti a settembre 2023
Risposta di Slim Zaiane, il giorno 1 nov 2023
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

10/10 Eccellente

SALEHA

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Special memories
It was a pleasure to celebrate my 48 birthday at the hotel with all there warm kind welcome . everything and everyone was perfect.
Soggiorno di 2 notti a settembre 2023
Risposta di Slim Zaiane, il giorno 1 ott 2023
Dear Guest,Thank you for your heartwarming feedback. Our team strives for excellence, and your praise lets us know we're doing a great job! We appreciate you choosing to celebrate with us, and we look forward to welcoming you to the Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

4/10 Scarso

Muna

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Risposta di Slim Zaiane, il giorno 1 ott 2023
Dear Guest,It was a pleasure to welcome you here at Kempinski Hotel Mall of the Emirates. Your feedback is important to us, and if you would like to further discuss these aspects of your stay, please reach out to us directly at a time convenient for you using the details found on our website. We hope to have the opportunity to welcome you back so we can regain your trust in our hotel.Yours sincerely,Slim ZaianeGeneral Manager

10/10 Eccellente

Paradise

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
excellent
Risposta di Slim Zaiane, il giorno 3 set 2023
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a five-star review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

10/10 Eccellente

Noura

Soggiorno di 3 notti ad agosto 2023
Risposta di Slim Zaiane, il giorno 1 ott 2023
Dear Guest,Thank you for taking the time to leave a five-star review rating. I am delighted that your stay with us was wonderful. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates.Yours sincerely,Slim ZaianeGeneral Manager

8/10 Buono

Fouad

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Traffic around the hotel was very bad
Soggiorno di 3 notti ad agosto 2023
Risposta di Slim Zaiane, il giorno 3 set 2023
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a review rating and feedback. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

4/10 Scarso

HARISHKRISHNA

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Comfort della camera
Soggiorno di 5 notti a luglio 2023
Risposta di Slim Zaiane, il giorno 6 ago 2023
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. Your feedback is important to us. Should you wish to discuss anything further, our team is open to the opportunity to speak to you. At your convenience, please contact the hotel and ask for the manager on duty.Yours sincerely,Slim ZaianeGeneral Manager

6/10 Soddisfacente

Danielle

The maintenance of the hotel needs to improve, my tub was broke my entire stay even after reporting it, one of the two shower heads was busted and not fixed until two days later which housekeeping did not use water to clean those areas and or failed to report the issue as well. Overall the hotel room is very spacious and beautiful.
Soggiorno di 4 notti a luglio 2023
Risposta di Rumelia Duty Manager , il giorno 6 ago 2023
Dear Mr. Edward,Thank you so much for choosing us for your recent stay, I would personally like to apologize for the inconvenience caused during your stay, this is not what we expect our guests to face while staying at Kempinski Hotels. Any feedback, positive or constructive allows us to enhance our experience towards our guests.We sincerely hope that you will give us another chance to welcome you back to our hotel, this email is also a written confirmation for a complimentary upgrade to the next room category along with the lounge access. I would be more than happy to personally take care of the booking along with the stay, you can contact me directly on the contact details below. In renewing our thanks, I sincerely hope that we will have a chance to welcome you back to our property soonBest regards,Rumelia

10/10 Eccellente

Ahmed

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a luglio 2023
Risposta di Slim Zaiane, il giorno 6 ago 2023
Dear Guest,Thank you for choosing to stay at the Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a 10/10 review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager