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Recensioni per Mövenpick Hotel & Apartments Bur Dubai

5 out of 5
Mövenpick Hotel & Apartments Bur Dubai
19th Street, Oud Metha Area, Dubai

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 463 su 917 recensioni" "
Valutazione di 8 - Buono. 286 su 917 recensioni" "
Valutazione di 6 - Soddisfacente. 104 su 917 recensioni" "
Valutazione di 4 - Scarso. 38 su 917 recensioni" "
Valutazione di 2 - Terribile. 26 su 917 recensioni" "

9,0/10

Pulizia

8,8/10

Personale e servizio

8,0/10

Servizi

8,6/10

Condizioni e dotazioni della struttura

8,2/10

Ecosostenibilità

Recensioni

10/10 Eccellente

SIMONE

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
tutto bene
Hotel in ottimi condizioni generali, completo di ogni comfort. camera spaziosa e pulita. palestra ok. colazione bene. Posizionato per me in una zona strategica per raggiungere facilmente il world trade center.
Soggiorno di 6 notti a dicembre 2023
Risposta di Damir Kartal, General Manager, il giorno 15 dic 2023
Dear Guest,Thank you for choosing Mövenpick Hotel & Apartments Bur Dubai for your recent stay in Dubai It is wonderful to see your pleasant feedback on the hotel. We were delighted to learn that your overall experience of the hotel was up to your greatest satisfaction. Your perfect review is indeed greatly appreciated. Thank you once again for staying with us and we do hope that you would consider staying with us again should your travel plans bring you this way in the near future.Sincerely,

2/10 Terribile

Danilo

Viaggio di lavoro
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
I couldn’t sleep because the music from the night bar was very loud and even when I changed the room I couldn’t sleep. 4 unbelievable nights. I extended the room for 2 nights and the receptionist didn’t give me the receipt, during the checkout they ask me to pay again and they act in very bad moods. Who knows if they’ll refund me or I just paid two time the same night… Anyway never again in this worst hotel
Soggiorno di 5 notti a giugno 2023
Risposta di Damir Kartal, General Manager, il giorno 21 giu 2023
Dear Guest,Thank you for choosing us for your recent stay and sharing your experience with the hotel We are truly sorry for the discomfort caused during your stay due to the noise pollution. Nevertheless, thank you for having taken the time to let us know your feedback.We hope that you would not hesitate to stay with us again, should your travel plans bring you this way in the near futureSincerely,

4/10 Scarso

andrea

Viaggio di lavoro
Non mi è piaciuto: Personale e servizio
Soggiorno di 4 notti a marzo 2023
Risposta di Damir Kartal, General Manager, il giorno 22 mar 2023
Dear Guest,Thank you for choosing Mövenpick Hotel & Apartments Bur Dubai for your recent trip to DubaiIt gives us greater pleasure to receive the perfect rating for your stay with us and to see that your overall experience of the hotel was pleasant. Thank you for taking the time to review us and share your feedback with us. We would be delighted to have the opportunity of serving you again, should your travel plans bring you this way in the near futureSincerely,

10/10 Eccellente

flavio, MANTOVA

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Piscina bella
Risposta di Damir Kartal, General Manager, il giorno 6 dic 2022
Dear Guest,Thank you for choosing Mövenpick Hotel & Apartments Bur Dubai for your recent trip to DubaiIt gives us greater pleasure to receive the perfect rating for your stay with us and to see that your overall experience of the hotel was flawlessly pleasant. Thank you for taking the time to review us and share your feedback with us. We would be delighted to have the opportunity of serving you again, should your travel plans bring you this way in the near futureSincerely,

10/10 Eccellente

Gianfranco

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
cortesia ...comodita'....si mangia bene!!!unica imperfezione i letti separati visto che sulla prenotazione era letto matrimoniale
Soggiorno di 7 notti a ottobre 2022
Risposta di Movenpick Bur Dubai, il giorno 1 nov 2022
Dear Gianfranco,We very much appreciate your comments regarding your stay at the Mövenpick Hotel & Apartments Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Damir KartalGeneral Manager

10/10 Eccellente

Graziella

Soggiorno di 7 notti a ottobre 2022

10/10 Eccellente

ALBERTO

Viaggio di gruppo
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
L'unico problema riscontrato e stata la stanza non insonorizzata la mia dava sul cortile con ristorante e mega schermo si sentiva musica alta fino alle 3 del mattino stanza n.370 devono rifare gli infissi.
Soggiorno di 7 notti a ottobre 2022
Risposta di Movenpick Bur Dubai, il giorno 1 nov 2022
Dear Alberto, Thank you for taking the time to tell us about your experience at the Mövenpick Hotel & Apartments Bur Dubai. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Damir KartalGeneral Manger

10/10 Eccellente

alessio

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 11 notti a novembre 2021
Risposta di Damir Kartal , il giorno 28 gen 2022
Dear Collin, We very much appreciate your comments regarding your stay at the Movenpick Hotel & Apartments Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Damir Kartal General Manager

10/10 Eccellente

HOSNI

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Ottima scelta
Era la prima volta che ci andavo, l’albergo è in un’ottima posizione, bella struttura, ottimo sia il ristorante a buffet, sia il ristorante indiano! Il servizio dell’albergo è stato impeccabile, devo ringraziare tutto lo staff per l’ottima assistenza durante tutto il soggiorno! Non vedo l’ora di tornarci!!
Soggiorno di 5 notti a giugno 2021
Risposta di Damir Kartal , il giorno 4 lug 2021
Dear Ottima Scelta, Thank you for choosing the Mövenpick Hotel & Apartments Bur Dubai during your recent stay. We were delighted to read the candid feedback of your pleasant stay. It is always a pleasure to receive such great review from our guest, particularly when it is as positive as your experience was. We certainly look forward to the pleasure of welcoming you back again to the hotel in the not too distant future. Sincerely, Damir Kartal General Manager

8/10 Buono

Maurizio, Napoli

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
La camera era spaziosa e ben arredata ma affacciava all'interno della struttura e non alla luce diretta. L'ubicazione è funzionale per il centro e i maggiori centri commerciali. Soggiorno molto confortevole e bella piscina. Da ritornare sicuramente.
Soggiorno di 4 notti a dicembre 2019
Risposta di Fabien Chesnais, il giorno 31 dic 2019
Dear Guest, Greetings from Mövenpick Hotel & Apartments Bur Dubai It was a pleasure having you as our guest as well as knowing that all the aspects of the hotel were delivered to your complete satisfaction. Thank you for staying with us and we certainly look forward to your future stay with us. With kind regards Fabien Chesnais General Manager

10/10 Eccellente

Viaggiatore verificato

Soggiorno di 1 notte ad agosto 2019
Risposta di Fabien Chesnais, il giorno 15 set 2019
Dear Guest, Thank you for taking the time to rate us. We are glad that you enjoyed your stay and hope to see you again in the near future. Sincerely, Fabien Chesnais General Manager

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Appartamento confortevole, pulito e silenzioso. Cucina comprensiva di tutti gli elettrodomestici utili per preparare pasto e colazione autonomamente. Market fornitissimo a piano terra.
Soggiorno di 5 notti a maggio 2019
Risposta di Fabien, il giorno 30 mag 2019
Dear Guest, Thank you for choosing Mövenpick Hotel & Apartments Bur Dubai for recent stay. It is really pleasing to receive such wonderful feedback about your pleasant stay with us. We were delighted to see that you were pleased with our comfortable and well-equipped apartment. Thank you for having taken your valuable time to review with us. We certainly look forward to the pleasure of welcoming you back in the not too distant future. Sincerely, Fabien Chesnais General Manager

6/10 Soddisfacente

Luca

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Hotel bello, servizio da rivedere
La camera è' molto spaziosa. Il bagno andrebbe rinnovato. Il servizio non è' all'altezza di un 5 stelle. Rientrati alle due di notte non avendo ancora sistemato il terzo letto in camera e pretendevano che mio figlio dormisse sul divano
Risposta di Fabien Chesnais, il giorno 2 mag 2017
Dear Guest, Thank you for choosing us for your recent stay and for sharing your experience with us. We were very concerned to learn that your stay was not up to your expectations and for this we are truly sorry. Nevertheless, we thank you for letting us know your concern and please be assured that we will investigate this matter further and corrective measures would be taken. However, we do hope that despite the shortfall experienced you would allow us another opportunity to restore your faith in our hospitality. Sincerely, Fabien Chesnais General Manager

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Buon albergo per girare a Dubai, considerando che le distanze sono enormi. Non lo consiglierei per un soggiorno balneare. Meglio alloggiare nei pressi di Dubai Marina
Risposta di Fabien, il giorno 5 mar 2017
Dear Guest, Thank you for choosing to stay with us at Mövenpick Hotel & Apartments Bur Dubai. We are grateful for your kind patronage and your positive feedback. At the same, we are truly sorry the location of the hotel failed to meet your expectations. Nevertheless, thank you for taking the time to share your review with us. We do hope that we will have the opportunity to serve again in the not too distant future Sincerely, Fabien Chesnais General Manager

8/10 Buono

Daniele, Prov. Bergamo

Mi è piaciuto: Personale e servizio
Hotel grazioso
Hotel grazioso, ma datatao e distante dal centro e dalla marina che ritengo sia la zona piu' bella e dinamica di notte Il ristorant eindiano ottimo, con perosnale molto gentile e disponibile, prezzi abbastanza alti Pulizia della camera sufficiente. Nell'Htel si trova anche un pub inglese e d un 'altro ristorante nella lounge dove il cibo e' ottimo e vario ( conasigliata la cenza che e' anche economica rispetto ad altri risptoranti) L apiscina piccola al 5 piano ma confortevole e sufficiente per godersi sole e qualche nuotata Immediatamente fuori dall'Hotel c'e0 il nignt club ( discoteca) frequentata per lo piu' da indiani e qualche locale Tutto sommato, Hotel gradevole ma con con quella cifra esistono alternative piu' valide a Dubai

10/10 Eccellente

Stefano, Brescia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent deal.
Great value for the money spent. True 5 star accomodation. Worth to mention particularly the breakfast buffet and the staff courtesy

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura

8/10 Buono

F, Milano

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Buon albergo
Il Movenpick è un buon albergo, forse più verso le 4 stelle che le 5. La struttura è nuova e le camere sono confortevoli. E' vicno all'ospedale americano ma è lontano sia dalla downtown che dalla vecchia Dubai: è un po' scomodo e per spostarsi occorre sempre il taxi (ottimi i Dubai taxi). E' consigliabile più per affari che per leisure. Ottima ed abbondante la colazione alla mattina.

6/10 Soddisfacente

Sanjay

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 7 notti ad aprile 2024
Risposta di Damir Kartal, General Manager, il giorno 29 apr 2024
Dear Guest,Thank you for choosing Mövenpick Hotel & Apartments Bur Dubai for your recent trip to DubaiIt gives us greater pleasure to receive the perfect rating for your stay with us and to see that your overall experience of the hotel was pleasant. Thank you for taking the time to review us and share your feedback with us. We would be delighted to have the opportunity of serving you again, should your travel plans bring you this way in the near futureSincerely,

10/10 Eccellente

yousry, yellowknife

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent service and quick response, professional staff and reasonably priced
Soggiorno di 2 notti ad aprile 2024
Risposta di Damir Kartal, General Manager, il giorno 19 apr 2024
Dear Guest,Thank you for choosing Mövenpick Hotel & Apartments Bur Dubai for your recent stay in Dubai It is wonderful to see your pleasant feedback on the hotel. We were delighted to learn that your overall experience of the hotel was up to your greatest satisfaction. Your perfect review is indeed greatly appreciated. Thank you once again for staying with us and we do hope that you would consider staying with us again should your travel plans bring you this way in the near future.Sincerely,

6/10 Soddisfacente

Anwar

Viaggio con la famiglia
Ik vond het geen 5 sterren waard.
Soggiorno di 5 notti ad aprile 2024
Risposta di Damir Kartal, General Manager, il giorno 19 apr 2024
Dear Guest,Thank you for choosing us for your recent stay and sharing your experience with the hotel We are truly sorry for the discomfort caused during your stay. Nevertheless, thank you for having taken the time to let us know your feedback.We hope that you would not hesitate to stay with us again, should your travel plans bring you this way in the near futureSincerely,

6/10 Soddisfacente

Denitsa

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 5 notti a marzo 2024
Risposta di Damir Kartal, General Manager, il giorno 19 apr 2024
Dear Guest,Thank you for choosing us for your recent stay and sharing your experience with the hotel We are truly sorry for the discomfort caused during your stay. Nevertheless, thank you for having taken the time to let us know your feedback.We hope that you would not hesitate to stay with us again, should your travel plans bring you this way in the near futureSincerely,

10/10 Eccellente

Mazin

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Wie waren zufrieden
Soggiorno di 5 notti ad aprile 2024
Risposta di Damir Kartal, General Manager, il giorno 19 apr 2024
Dear Guest,Thank you for choosing Mövenpick Hotel & Apartments Bur Dubai for your recent stay in Dubai It is wonderful to see your pleasant feedback on the hotel. We were delighted to learn that your overall experience of the hotel was up to your greatest satisfaction. Your perfect review is indeed greatly appreciated. Thank you once again for staying with us and we do hope that you would consider staying with us again should your travel plans bring you this way in the near future.Sincerely,

10/10 Eccellente

Laila

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friendly staff
Soggiorno di 6 notti a marzo 2024
Risposta di Damir Kartal, General Manager, il giorno 19 apr 2024
Dear Guest,Thank you for choosing Mövenpick Hotel & Apartments Bur Dubai for your recent stay in Dubai It is wonderful to see your pleasant feedback on the hotel. We were delighted to learn that your overall experience of the hotel was up to your greatest satisfaction. Your perfect review is indeed greatly appreciated. Thank you once again for staying with us and we do hope that you would consider staying with us again should your travel plans bring you this way in the near future.Sincerely,

10/10 Eccellente

Saidulkhare

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Location, cleanliness and service were top notch! Will visit again
Soggiorno di 6 notti a marzo 2024
Risposta di Damir Kartal, General Manager, il giorno 19 apr 2024
Dear Guest,Thank you for choosing Mövenpick Hotel & Apartments Bur Dubai for your recent stay in Dubai It is wonderful to see your pleasant feedback on the hotel. We were delighted to learn that your overall experience of the hotel was up to your greatest satisfaction. Your perfect review is indeed greatly appreciated. Thank you once again for staying with us and we do hope that you would consider staying with us again should your travel plans bring you this way in the near future.Sincerely,

10/10 Eccellente

Silvia, Suisun City

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The moment the taxi driver dropped me off I was treated by the most graceful kindest valet staff and then they took my luggage to the front desk. The front dest personnel including the manager are absolutely amazing professional kind and upgraded my stay as I have a 6Million views account on Google Maps where I review hotels and restaurants. I am extremely grateful for the BEST northern Indian food in the world … you have a collection of wonderful restaurants… I am craving it right now while back in Los Angeles California USA . Thank you for being wonderful and I highly recommend you to my friends and family… pure love
Soggiorno di 3 notti a marzo 2024
Risposta di Damir Kartal, General Manager, il giorno 19 apr 2024
Dear Guest,Thank you for choosing Mövenpick Hotel & Apartments Bur Dubai for your recent stay in Dubai It is wonderful to see your pleasant feedback on the hotel. We were delighted to learn that your overall experience of the hotel was up to your greatest satisfaction. Your perfect review is indeed greatly appreciated. Thank you once again for staying with us and we do hope that you would consider staying with us again should your travel plans bring you this way in the near future.Sincerely,

10/10 Eccellente

Mix-VIDEO

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a febbraio 2024
Risposta di Damir Kartal, General Manager, il giorno 19 apr 2024
Dear Guest,Thank you for choosing Mövenpick Hotel & Apartments Bur Dubai for your recent trip to DubaiIt gives us greater pleasure to receive the perfect rating for your stay with us and to see that your overall experience of the hotel was flawlessly pleasant. Thank you for taking the time to review us and share your feedback with us. We would be delighted to have the opportunity of serving you again, should your travel plans bring you this way in the near futureSincerely,

2/10 Terribile

Mahbob

Soggiorno di 4 notti a gennaio 2024
Risposta di Damir Kartal, General Manager, il giorno 19 apr 2024
Dear Guest,Thank you for choosing us for your recent stay and sharing your experience with the hotel We are truly sorry for the discomfort caused during your stay. Nevertheless, thank you for having taken the time to let us know your feedback.We hope that you would not hesitate to stay with us again, should your travel plans bring you this way in the near futureSincerely,

4/10 Scarso

Harpreet

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi
I recently had the opportunity to stay at the Movenpick Hotel in Dubai, and my experience was a mix of highs and lows.On the positive side, the hotel's location is exceptional. Situated in a central area, it offers easy access to various shops and is conveniently close to the airport. This aspect makes it a convenient choice for travelers looking to explore the city or those in transit. However, my enthusiasm was dampened by the customer service, particularly at the reception. The staff, led by Mr. Omar, left much to be desired in terms of hospitality. I encountered a particularly unpleasant experience during my stay when I sought assistance for a 5-day extension. Mr. Omar not only proved unhelpful but also charged me three times the regular price for the extension. This unexpected and exorbitant cost was a significant disappointment, and it left me questioning the integrity of the hotel's pricing policies. I would caution future guests that Movenpick Hotel might be best suited for shorter stays, perhaps one or two nights. The longer duration of my stay revealed shortcomings in service and pricing that may not be apparent during a brief visit. Moreover, the claim of the hotel being peaceful is questionable. The presence of a DJ in the evenings creates a lively atmosphere, but it might not be ideal for guests seeking a tranquil and quiet environment. The noise levels can be a hindrance to those looking for a peaceful retreat after a day of exploration.
Soggiorno di 4 notti a gennaio 2024
Risposta di Damir Kartal, General Manager, il giorno 12 feb 2024
Dear Harpreet,Thank you for taking the time to share your experience. We appreciate your feedback and would like to apologize for any inconveniences you may have encountered during your stay.We are pleased to hear that you found our hotel's location exceptional, with its convenient access to various shops and proximity to the airport. We understand the importance of a central location for travelers looking to explore the city or those in transit.However, we are sorry to learn about the shortcomings you experienced with our customer service, particularly at the reception. We take your comments seriously and will address them with our team, including Mr. Omar, to ensure that our guests receive the warm hospitality they deserve.We also acknowledge your feedback regarding the presence of a DJ in the evenings. While we strive to create a lively and enjoyable atmosphere for our guests, we understand that some may prefer a more tranquil and quiet environment. We will take your comments into consideration as we continue to enhance our guest experience.Thank you once again for sharing your review. We value your feedback and will use it to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable stay.Warm regards,

8/10 Buono

param jeet Singh

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 8 notti a gennaio 2024
Risposta di Damir Kartal, General Manager, il giorno 29 gen 2024
Dear Guest,Thank you for choosing Mövenpick Hotel & Apartments Bur Dubai for your recent trip to DubaiIt gives us greater pleasure to receive the perfect rating for your stay with us and to see that your overall experience of the hotel was pleasant. Thank you for taking the time to review us and share your feedback with us. We would be delighted to have the opportunity of serving you again, should your travel plans bring you this way in the near futureSincerely,

10/10 Eccellente

Muhammed

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice hotel with good buffet restaurant. Nice, bright and clean rooms. It was bit noisy from the live music going on on ground floor. Also, I was very disappointed when I went with my 5 y o son to the children's room (forgot the name) and most of the toys there standing on the shelf very severely damaged. I didn't expect that.
Soggiorno di 1 notte a gennaio 2024
Risposta di Damir Kartal, General Manager, il giorno 23 gen 2024
Dear Guest,Thank you for choosing Mövenpick Hotel & Apartments Bur Dubai for your recent stay in Dubai We were delighted to learn that you had a pleasant stay with us and enjoyed the facilities of the hotel. Your positive feedback is indeed greatly appreciated. At the same time, we have duly noted the point that you highlighted was not much of your satisfaction about the broken toys at the kids' playground. Nevertheless, thank you for having taken the time to review usWe only hope that you would not hesitate to stay with us again, should your travel plans bring you this way in the near futureSincerely,

8/10 Buono

Mohammad, Saihat

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 5 notti a gennaio 2024
Risposta di Damir Kartal, General Manager, il giorno 23 gen 2024
Dear Guest,Thank you for choosing Mövenpick Hotel & Apartments Bur Dubai for your recent trip to DubaiIt gives us greater pleasure to receive the perfect rating for your stay with us and to see that your overall experience of the hotel was flawlessly pleasant. Thank you for taking the time to review us and share your feedback with us. We would be delighted to have the opportunity of serving you again, should your travel plans bring you this way in the near futureSincerely,

10/10 Eccellente

Chandru

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property is at a great location, good service and great breakfast. Friendly staff, will be staying there next time I am in Dubai without a doubt.
Soggiorno di 6 notti a gennaio 2024
Risposta di Damir Kartal, General Manager, il giorno 23 gen 2024
Dear Guest,Thank you for choosing Mövenpick Hotel & Apartments Bur Dubai for your recent stay in Dubai It is wonderful to see your pleasant feedback on the hotel. We were delighted to learn that your overall experience of the hotel was up to your greatest satisfaction. Your perfect review is indeed greatly appreciated. Thank you once again for staying with us and we do hope that you would consider staying with us again should your travel plans bring you this way in the near future.Sincerely,

8/10 Buono

Aegis

Soggiorno di 1 notte a gennaio 2024
Risposta di Damir Kartal, General Manager, il giorno 23 gen 2024
Dear Guest,Thank you for choosing Mövenpick Hotel & Apartments Bur Dubai for your recent trip to DubaiIt gives us greater pleasure to receive the perfect rating for your stay with us and to see that your overall experience of the hotel was flawlessly pleasant. Thank you for taking the time to review us and share your feedback with us. We would be delighted to have the opportunity of serving you again, should your travel plans bring you this way in the near futureSincerely,

6/10 Soddisfacente

Mohamed

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Comfort della camera
Single bed, not comfortable, not recommended.
The room had two single beds while i made sure to point out that we are 2 adults and 2 children! Other than that, the staff was very friendly and professional. And the room service was good.
Soggiorno di 6 notti a dicembre 2023
Risposta di Damir KARTAL, General Manager, il giorno 12 gen 2024
Dear Guest,Thank you for choosing Mövenpick Hotel & Apartments Bur Dubai for your recent stay in Dubai We were delighted to learn that you had a pleasant stay with us and enjoyed the facilities of the hotel. Your positive feedback is indeed greatly appreciated. At the same time, we have duly noted the point that you highlighted was not much of your satisfaction about the bed. Nevertheless, thank you for having taken the time to review usWe only hope that you would not hesitate to stay with us again, should your travel plans bring you this way in the near futureSincerely,

4/10 Scarso

Majd, Denver

Soggiorno di 5 notti a dicembre 2023
Risposta di Damir Kartal, General Manager, il giorno 3 gen 2024
Dear Guest,Thank you for choosing us for your recent stay and sharing your experience with the hotel We are truly sorry for the discomfort caused during your stay. Nevertheless, thank you for having taken the time to let us know your feedback.We hope that you would not hesitate to stay with us again, should your travel plans bring you this way in the near futureSincerely,

8/10 Buono

Jun Cheng

Soggiorno di 3 notti a dicembre 2023
Risposta di Damir Kartal, General Manager, il giorno 12 gen 2024
Dear Guest,Thank you for choosing Mövenpick Hotel & Apartments Bur Dubai for your recent stay in Dubai We were delighted to learn that you had a pleasant stay with us and enjoyed the facilities of the hotel. Your positive feedback is indeed greatly appreciated. At the same time, we have duly noted the point that you highlighted was not much of your satisfaction about the bed. Nevertheless, thank you for having taken the time to review usWe only hope that you would not hesitate to stay with us again, should your travel plans bring you this way in the near futureSincerely,

10/10 Eccellente

John

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
3 day business stay
All staff extremely welcoming and helpful
Soggiorno di 2 notti a dicembre 2023
Risposta di Damir Kartal, General Manager, il giorno 15 dic 2023
Dear Guest,Thank you for choosing Mövenpick Hotel & Apartments Bur Dubai for your recent stay in Dubai It is wonderful to see your pleasant feedback on the hotel. We were delighted to learn that your overall experience of the hotel was up to your greatest satisfaction. Your perfect review is indeed greatly appreciated. Thank you once again for staying with us and we do hope that you would consider staying with us again should your travel plans bring you this way in the near future.Sincerely,

4/10 Scarso

Emmanuel

Viaggio di lavoro
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e servizi
No smoking room as requested. I will not come back
Soggiorno di 2 notti a novembre 2023
Risposta di Damir Kartal, General Manager, il giorno 27 nov 2023
Dear Emmanuel,Thank you for taking the time to provide your feedback. We are sorry that your non-smoking room request could not be accommodated. At Mövenpick, we strive to ensure our guests have a comfortable and enjoyable stay by providing quality accommodation and services. We are constantly looking for ways to improve our services and your feedback has helped us identify areas that can be improved upon. Once again, thank you for your valuable input.Sincerely,

10/10 Eccellente

Syed

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a novembre 2023
Risposta di Damir Kartal, General Manager, il giorno 21 nov 2023
Dear Guest,Thank you for choosing Mövenpick Hotel & Apartments Bur Dubai for your recent trip to DubaiIt gives us greater pleasure to receive the perfect rating for your stay with us and to see that your overall experience of the hotel was flawlessly pleasant. Thank you for taking the time to review us and share your feedback with us. We would be delighted to have the opportunity of serving you again, should your travel plans bring you this way in the near futureSincerely,

8/10 Buono

Mohammad, Saihat

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Highly recommended
Soggiorno di 4 notti a novembre 2023
Risposta di Damir Kartal, General Manager, il giorno 10 nov 2023
Dear Mohammad, Thank you for taking the time to review our Mövenpick Hotel & Apartments Bur Dubai. We are thrilled to hear you recommend us. We strive to make sure each stay is comfortable and enjoyable and we are glad we achieved that for you. We hope to welcome you back in the future and offer you an even better experience next time.

4/10 Scarso

Imran

Viaggio di lavoro
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Wasn’t what you would expect from a 5 star hotel.
Soggiorno di 7 notti a ottobre 2023
Risposta di Damir Kartal, General Manager, il giorno 23 ott 2023
Dear Guest,Thank you for choosing us for your recent stay and sharing your experience with the hotel We are truly sorry for the discomfort caused during your stay. Nevertheless, thank you for having taken the time to let us know your feedback.We hope that you would not hesitate to stay with us again, should your travel plans bring you this way in the near futureSincerely,

2/10 Terribile

Anaam Abdulla AbdulRahim

Soggiorno di 1 notte a ottobre 2023
Risposta di Damir Kartal, General Manager, il giorno 23 ott 2023
Dear Guest,Thank you for choosing us for your recent stay and sharing your experience with the hotel We are truly sorry for the discomfort caused during your stay. Nevertheless, thank you for having taken the time to let us know your feedback.We hope that you would not hesitate to stay with us again, should your travel plans bring you this way in the near futureSincerely,

8/10 Buono

Angelor

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is a very good place to stay, all staff are very professional at all level, customer oriented specially the cleaning team, the luggage staff as well as the front desk staff. I enjoyed my stay there.
Soggiorno di 6 notti a settembre 2023
Risposta di Damir Kartal, General Manager, il giorno 6 ott 2023
We very much appreciate your comments regarding your stay at the Mövenpick Hotel & Apartments Bur Dubai. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Need improvement to meet 5 star rating
Room was stinking, could be due to carpet / lack of fresh air
Soggiorno di 1 notte ad agosto 2023
Risposta di Damir Kartal, General Manager, il giorno 4 set 2023
Dear Guest,Thank you for choosing us for your recent stay and sharing your experience with the hotel We are truly sorry for the discomfort caused during your stay. Nevertheless, thank you for having taken the time to let us know your feedback.We hope that you would not hesitate to stay with us again, should your travel plans bring you this way in the near futureSincerely,

2/10 Terribile

Mohaned

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Room bath towels were dirty. Room was dirty. Elevatros were dirty. Smily lobby and hallways
Soggiorno di 4 notti a giugno 2023
Risposta di Damir Kartal, General Manager, il giorno 3 lug 2023
Dear Guest,Thank you for choosing us for your recent stay and sharing your experience with the hotel We are truly sorry for the discomfort caused during your stay. Nevertheless, thank you for having taken the time to let us know your feedback.We hope that you would not hesitate to stay with us again, should your travel plans bring you this way in the near futureSincerely,

10/10 Eccellente

hardik

Soggiorno di 2 notti a giugno 2023
Risposta di Damir Kartal, General Manager, il giorno 3 lug 2023
Dear Guest,Thank you for choosing Mövenpick Hotel & Apartments Bur Dubai for your recent stay in Dubai It is wonderful to see your pleasant feedback on the hotel. We were delighted to learn that your overall experience of the hotel was up to your greatest satisfaction. Your perfect review is indeed greatly appreciated. Thank you once again for staying with us and we do hope that you would consider staying with us again should your travel plans bring you this way in the near future.Sincerely,

4/10 Scarso

samuel

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Property was in a good location to explore old town Dubai. Service of the hotel was very disappointing. I would not stay here again.
Soggiorno di 3 notti a maggio 2023
Risposta di Damir Kartal, General Manager, il giorno 22 mag 2023
Dear Guest,Thank you for choosing us for your recent stay and sharing your experience with the hotel We are truly sorry for the discomfort caused during your stay. Nevertheless, thank you for having taken the time to let us know your feedback.We hope that you would not hesitate to stay with us again, should your travel plans bring you this way in the near futureSincerely,

4/10 Scarso

Thierry

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Personnel disponible, aucune isolation phonique avec la boîte de nuit en dessous des chambres. Impossibilité de dormir avant 4h30 au matin durant 6 nuits malgré que les chambres étaient 2 étages au dessus
Soggiorno di 6 notti ad aprile 2023
Risposta di Damir Kartal, il giorno 29 apr 2023
Dear Thierry,Thank you for leaving your feedback. Please note we have taken immediate measures to address your concerns.

4/10 Scarso

Ahmed

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Personale e servizio
Das ist definitiv kein 5-Sterne Hotel. Das Personal sind unprofessional, unfreundlich. Wir haben halbpension gebucht, das Essen war nicht gut, zu wenig Sorten und vor allem sehr unhygienisch, der Koch am Frühstück hat die Omlett Zutaten mit Hand hinzugefügt!!!!! Das Zimmer war klein und nicht gut ausgestattet. Fenster sind nicht gut isolieret
Soggiorno di 2 notti ad aprile 2023
Risposta di Damir Kartal, il giorno 29 apr 2023
Dear Ahmed, Thank you for leaving us your feedback. Please note we have taken immediate measures to address your concerns.