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Recensioni per Vintage Grand Hotel

5 out of 5
Vintage Grand Hotel
Al Fay Road, Sports City, Near Meaisem City Center, Dubai

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 226 su 510 recensioni" "
Valutazione di 8 - Buono. 161 su 510 recensioni" "
Valutazione di 6 - Soddisfacente. 66 su 510 recensioni" "
Valutazione di 4 - Scarso. 31 su 510 recensioni" "
Valutazione di 2 - Terribile. 26 su 510 recensioni" "

8,6/10

Pulizia

8,6/10

Personale e servizio

8,4/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

7,8/10

Ecosostenibilità

Recensioni

8/10 Buono

christian

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Tutto bene personale disponibile e gentile, ottima pulizia, albergo molto bello con diversi servizi!
Soggiorno di 10 notti a ottobre 2022
Risposta di Hotel Management, il giorno 4 nov 2022
Dear Valued Guest,We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations.Your kind words will be shared with our team members which will continue to inspire and motivate the team to deliver exceptional customer service.Kind RegardsHotel Management

8/10 Buono

Ornella, Monza

Viaggio di gruppo
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Hotel in buona posizione - personale cordiale e disponibile.
Soggiorno di 7 notti a febbraio 2020
Risposta di Akanksha Sen | Front Desk & Guest Relations Manage, il giorno 5 mar 2020
Dear Valued Guest, Thank you for taking the time to fill the feedback about your recent visit at the Ghaya Grand Hotel! We appreciate your feedback and are delighted to hear that you had a fabulous stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations. Your kind words will be shared with our team members which will continue to inspire and motivate the team to deliver exceptional customer service. The team is continuously striving to ensure flawless service and great product experience for all our guests. I am glad that the team made your visit and time with us pleasurable and memorable. We await another chance to welcome you back to your abode in Dubai! Kind Regards, Akanksha Sen | Front Desk & Guest Relations Manager

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2019
Risposta di Akanksha Sen | Guest Relations Manager, il giorno 8 set 2019
Dear Valued Guest, Your experience could have definitely been better and we assure you of the best services in the future. Thank you for sharing your feedback with us. We apologize if you felt that our services were not up to the standards and please write to us at gr.manager@ghayagrandhotel.com for a detailed description of the review. We have taken your feedback seriously and are working on the same with the team. Please give us another opportunity to serve you and to change your otherwise favorable impression of the hotel. Kind Regards, Akanksha Sen | Guest Relations Manager

8/10 Buono

Viaggiatore verificato

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Struttura bella tutto pulito e personale gentilissimo unico neo per chi deve lavorare la connessione ad internet
Soggiorno di 7 notti ad aprile 2019
Risposta di Akanksha Sen |Front Desk & Guest Relations Manager, il giorno 10 mag 2019
Dear Valued Guest, Thank you for taking the time to fill the feedback about your recent visit at the Ghaya Grand Hotel! We appreciate your feedback and are delighted to hear that you had a fabulous stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations. Your kind words will be shared with our team members which will continue to inspire and motivate the team to deliver exceptional customer service. Kindly accept our humble apologies for any inconvenience caused with regards to the internet. The team is continuously striving to ensure flawless service and great product experience for all our guests. I am glad that the team made your visit and time with us pleasurable and memorable. We await another chance to welcome you back to your abode in Dubai! Kind Regards, Akanksha Sen | Front Desk & Guest Relations Manager

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2019
Risposta di Akanksha Sen |Front Desk & Guest Relations Manager, il giorno 10 apr 2019
Dear Valued Guest, Thank you for taking the time to fill the feedback about your recent visit at the Ghaya Grand Hotel! We appreciate your feedback and are delighted to know that you had a fabulous stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations. Your kind words will be shared with our team members which will continue to inspire and motivate the team to deliver exceptional customer service. The team is continuously striving to ensure flawless service and great product experience for all our guests. I am glad that the team made your visit and time with us pleasurable and memorable. We await another chance to welcome you back to your abode in Dubai! Kind Regards, Akanksha Sen | Front Desk & Guest Relations Manager

10/10 Eccellente

giada

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a marzo 2019
Risposta di Akanksha Sen | Front Desk & Guest Relations Manage, il giorno 7 apr 2019
Dear Mr. Giada, Thank you for taking the time to fill the feedback about your recent visit at the Ghaya Grand Hotel! We appreciate your feedback and are delighted to hear that you had a fabulous stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations. Your kind words will be shared with our team members which will continue to inspire and motivate the team to deliver exceptional customer service. Kindly accept our humble apologies for any inconvenience you might have experienced during the stay with us. The team is continuously striving to ensure flawless service and great product experience for all our guests. I am glad that the team made your visit and time with us pleasurable and memorable. We sincerely await another chance to welcome you back to your home abode in Dubai! Kind Regards,

6/10 Soddisfacente

M, Italia

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Personale della reception e all'assistenza clienti gentile e disponibile ma alcuni aspetti di disorganizzazione: avevamo prenotazione per 3 persone ma vi era solo un letto matrimoniale, prima ci hanno richiesto un extra per il 3° letto poi abbiamo chiarito ma all'una di notte ancora il letto non c'era. Per tutto il resto del soggiorno dotazione bagno per 2 persone anzichè 3 (richiesti da noi asciugamani extra). Ottimo il bollitore in camera ma non riassortivano il the, tazze per 2 un solo cucchiaino, alla richiesta telefonica nessun seguito, lasciato biglietto scritto: nessun risultato. Non sostituiti gli asciugamani (o meglio: rimossi quelli usati ma non sostituiti), un solo campioncino di bagnoschiuma per 3 persone per 3 giorni (fortunatamente ne avevo di precedenti hotel). Il primo giorno la camera risultava rifatta ma non pulita (tazze sporche, cestini pieni) Peraltro hotel bello e nuovo distante dal centro: circa 1 ora per arrivare nella zona storica con taxi +metro. Più vicina Dubai Marina
Soggiorno di 4 notti a dicembre 2018
Risposta di Agnivesh Barreto| Guest Relations Officer, il giorno 9 gen 2019
Dear Valued Guest Greetings from the Ghaya Grand! Thank you for taking the time to share your recent experience at the Ghaya Grand and applauding the staff service excellence we diligently are working on! Kindly accept our humble apologies for the experience that you had at the hotel I have shared your feedback with the concerned team and this is not the kind of service which we call for. We at Ghaya Grand we strive to host our guests brilliantly and assure you that we would not spare any effort to deliver an exceptional service on your next visit to our hotel. Look forward to welcome you back soon.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
grande albergo sullo stile di dubai posizione un po' defilata ma i taxi costano davvero poco paragonati ai livellii italiani.
Soggiorno di 5 notti a dicembre 2018
Risposta di Guest Relations Manager, il giorno 4 gen 2019
Dear Valued Guest, Thank you for taking the time to fill the feedback about your recent visit at the Ghaya Grand Hotel! We appreciate your feedback and are delighted to hear that you had a fabulous stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations. Your kind words will be shared with our team members which will continue to inspire and motivate the team to deliver exceptional customer service. The team is continuously striving to ensure flawless service and great product experience for all our guests. I am glad that the team made your visit and time with us pleasurable and memorable. We sincerely await another chance to welcome you back to your abode in Dubai! Kind Regards, Akanksha Sen | Front Desk & Guest Relations Manager

4/10 Scarso

Caetana

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
I DO NOT RECOMMEND IT AT ALL
The hotel must be fairly new but already the upkeep isn't great. I booked and paid in advance a one bedroom suite with king bed and when I arrived they gave me a standard room with single beds and they tried to justify themselves with "you are staying only one night, we dont have suites available"...well too bad that I had already paid it!!! They tried to make up by offering breakfast...what a rip off. Bathroom was not clean at all. The toilet was disgusting. Front desk staff were friendly and tried to be helpful but the hotel policy on 1 night guests is ridiculous.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Ottimo rapporto qualità prezzo
La cosa da segnalare è che il volo Emirates da Roma atterra molto prima dell'inizio del check-in dell'Hotel...ebbene, ci hanno dato una camera di appoggio eccellente gratis.

8/10 Buono

ENZO , TARANTO

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hotel confortevole ma distante dal centro
Hotel confortevole e personale gentile e disponibile. Rapporto qualità prezzo discreto. Colazione buona per quella internazionale, scarsa per quella mediterranea, con totale assenza di dolci. Hotel molto distante dai centri di interesse di Dubai.

8/10 Buono

Tiheia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Tiheia

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I enjoyed my stay here. I did a spa package and Puna did an amazing job. The front desk staff was very helpful and pleasant. Housekeeping came everyday to make sure my room was clean and that I had fresh towels.
Soggiorno di 1 notte ad aprile 2024

6/10 Soddisfacente

Hossein

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
It is not a Hotel!
Soggiorno di 6 notti ad aprile 2024

8/10 Buono

Tania

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Puna in spa services was Amazing. Housekeeping did a wonderful job with cleaning my room and they were very nice.
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Djadid

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 8 notti ad aprile 2024
Risposta di Vintage Grand Hotel, il giorno 25 apr 2024
Dear Our Valued Guest,We would like to thank you for choosing our property as your preferred destination, we are happy that we meet your expectations which motivates us to continue our best to make every guest satisfied which is a key for our success. it will be our pleasure and honor to have you and your family again in our hotel in the near future.Thank You & Best Regards,The Hotel Management

8/10 Buono

Hassan

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good value for a business trip. The apartment options are excellent
Soggiorno di 1 notte a febbraio 2024
Risposta di Vintage Grand Hotel, il giorno 24 apr 2024
Dear Our Valued Guest, We would like to thank you for choosing our Hotel as your preferred destination and for having your time to leave for us this nice feedback. We are happy that you were satisfied during your stay, we promise you that we will continue working hard in order to meet our guests expectations. It will be our pleasure and honor to have you and your family again in our hotel and we promise that we will keep our high standards. Thank You, The Hotel Management

8/10 Buono

JOHN, Duncanville

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice
Soggiorno di 2 notti ad aprile 2024
Risposta di Vintage Grand Hotel, il giorno 24 apr 2024
Dear Our Valued Guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay, and We are looking forward to having you again as a guest in our hotel. The Hotel management

8/10 Buono

Tania

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean, quiet
Soggiorno di 1 notte ad aprile 2024
Risposta di Vintage Grand Hotel, il giorno 24 apr 2024
Dear Our Valued Guest, We would like to thank you for choosing our Hotel as your preferred destination and for having your time to leave for us this nice feedback. We are happy that you were satisfied during your stay, we promise you that we will continue working hard in order to meet our guests expectations. It will be our pleasure and honor to have you and your family again in our hotel and we promise that we will keep our high standards. Thank You, The Hotel Management

8/10 Buono

Shareen

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Soggiorno di 23 notti a marzo 2024
Risposta di Vintage Grand Hotel, il giorno 24 apr 2024
Dear Our Valued Guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay, and We are looking forward to having you again as a guest in our hotel. The Hotel management

10/10 Eccellente

Candida

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excelente
Soggiorno di 7 notti a marzo 2024
Risposta di Vintage Grand Hotel, il giorno 24 apr 2024
Dear Our Valued Guest, We would like to thank you for choosing our Hotel as your preferred destination and for having your time to leave for us this nice feedback. We are happy that you were satisfied during your stay, we promise you that we will continue working hard in order to meet our guests expectations. It will be our pleasure and honor to have you and your family again in our hotel and we promise that we will keep our high standards. Thank You, The Hotel Management

10/10 Eccellente

Pierre

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Vintage Grand Hotel, il giorno 24 apr 2024
Dear Our Valued Guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay, and We are looking forward to having you again as a guest in our hotel. The Hotel management

10/10 Eccellente

Ghadi

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel was close to every major attraction in dubai. Very queit and comfortable stay. The pool was super clean.
Soggiorno di 4 notti a marzo 2024
Risposta di Hotel Management, il giorno 13 mar 2024
Dear Our Valued Guest, We would like to thank you for choosing our Hotel as your preferred destination and for having your time to leave for us this nice feedback. We are happy that you were satisfied during your stay, we promise you that we will continue working hard in order to meet our guests expectations. It will be our pleasure and honor to have you and your family again in our hotel and we promise that we will keep our high standards. Thank You, The Hotel Management

6/10 Soddisfacente

Soufian

Viaggio di gruppo
It was Oke
Soggiorno di 3 notti a marzo 2024
Risposta di Hotel Management, il giorno 11 mar 2024
Dear Guest, Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback, we are very sorry to hear that you didn't have a great experience in our hotel, our mission is to provide excellent guest experience , so we are sorry to let you down. We have taken your feedback on board, and we will strive to make improvements accordingly to further show our deepest apologies and gratitude. Kind regards Hotel Management. Vintage Grand Hotel

10/10 Eccellente

TEYMUR

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Amazing place Amazing service
Soggiorno di 2 notti a marzo 2024
Risposta di Hotel Management, il giorno 11 mar 2024
Dear valued Guest, Warm Greetings from the Vintage Grand Hotel!It is was a pleasure to read your feedback.We always work towards exceeding our guest expectations and such feedback makes me proud of the product and the team with whom I work with. Your comments says it all, that you really enjoyed everything at our hotel.Thank you for the kind words of acknowledgement of our facilities galore, the high level of staff service and impeccable cleanliness we put on the shop floor.Look forward to welcome you back to your home in Dubai!Kind Regards,Vintage Grand Hotel Management

10/10 Eccellente

Alaa

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Recommended for short business trips.
Soggiorno di 2 notti a febbraio 2024
Risposta di Hotel Management, il giorno 11 mar 2024
Dear valued Guest, Warm Greetings from the Vintage Grand Hotel!It is was a pleasure to read your feedback.We always work towards exceeding our guest expectations and such feedback makes me proud of the product and the team with whom I work with. Your comments says it all, that you really enjoyed everything at our hotel.Thank you for the kind words of acknowledgement of our facilities galore, the high level of staff service and impeccable cleanliness we put on the shop floor.Look forward to welcome you back to your home in Dubai!Kind Regards,Vintage Grand Hotel Management

10/10 Eccellente

Mohmed Ali

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was the best and very helpful and went out of their why plenty of times to help me and my husband when we needed it
Soggiorno di 8 notti a febbraio 2024
Risposta di Hotel Management, il giorno 5 mar 2024
Dear valued Guest, Warm Greetings from the Vintage Grand Hotel!It is was a pleasure to read your feedback.We always work towards exceeding our guest expectations and such feedback makes me proud of the product and the team with whom I work with. Your comments says it all, that you really enjoyed everything at our hotel.Thank you for the kind words of acknowledgement of our facilities galore, the high level of staff service and impeccable cleanliness we put on the shop floor.Look forward to welcome you back to your home in Dubai!Kind Regards,Vintage Grand Hotel Management

10/10 Eccellente

abdulla

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
الفندق جميل ونظيف ، وانا اعتذر من طاقم التنظيفات ، شكرا بكم
Risposta di Hotel Management, il giorno 4 mar 2024
Dear Guest , Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Hotel Management Vintage Grand Hotel.

10/10 Eccellente

LARBI, Saint Victoret

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
super hôtel dommage si loin de tout...
Soggiorno di 6 notti a febbraio 2024
Risposta di Hotel Management, il giorno 6 mar 2024
We appreciate your feedback and are delighted to hear that you had a fabulous stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations

10/10 Eccellente

Amer

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel was clean and the staff was amazing
Soggiorno di 7 notti a febbraio 2024
Risposta di Hotel Management, il giorno 29 feb 2024
Dear Valued Guest, Thank you so much for taking the time to post a review, We are so happy to hear that you enjoyed your stay with us, and that our breakfast and friendly staff were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.Hotel Mangment.

10/10 Eccellente

Efraim

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a febbraio 2024
Risposta di Hotel Management, il giorno 29 feb 2024
Dear Guest , Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Hotel Management Vintage Grand Hotel.

10/10 Eccellente

Jin

Soggiorno di 3 notti a febbraio 2024
Risposta di Vintage Grand Hotel, il giorno 24 apr 2024
Dear Our Valued Guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay, and We are looking forward to having you again as a guest in our hotel. The Hotel management

6/10 Soddisfacente

Aydan

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Staff is not trying to help you. Very poor staff service
Soggiorno di 2 notti a febbraio 2024
Risposta di Hotel Management, il giorno 29 feb 2024
Dear Guest, Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback, we are very sorry to hear that you didn't have a great experience in our hotel, our mission is to provide excellent guest experience , so we are sorry to let you down. We have taken your feedback on board, and we will strive to make improvements accordingly to further show our deepest apologies and gratitude. Kind regards Hotel Management. Vintage Grand Hotel

2/10 Terribile

Varinder

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Management, il giorno 29 feb 2024
Dear Guest, Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback, we are very sorry to hear that you didn't have a great experience in our hotel, our mission is to provide excellent guest experience , so we are sorry to let you down. We have taken your feedback on board, and we will strive to make improvements accordingly to further show our deepest apologies and gratitude. Kind regards Hotel Management. Vintage Grand Hotel

10/10 Eccellente

Yazeed

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice comfortable safe and excellent staff. Need a car to transport but taxis and ubers are plenty.
Soggiorno di 8 notti a febbraio 2024
Risposta di Hotel Management, il giorno 29 feb 2024
Dear Guest , Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Hotel Management Vintage Grand Hotel.

10/10 Eccellente

Savino

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I got there, tired and grumpy, but my mood soon changed as every interaction was very pleasant, professional and efficient in short order. I was distressing and enjoying the amenities. The property was five star throughout. Also happy with the price it’s not a convenient place for public transportation but it did work well having a car or taking a cab concierge was also very good to work with and well organized I can comfortably recommend the hotel.
Risposta di Hotel Management, il giorno 29 feb 2024
Dear Guest , Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Hotel Management Vintage Grand Hotel.

4/10 Scarso

Peter

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
When we went to check in the front staff said the system had gone down and they were unable to check us in and it would take about 20 mins. An hour later we insisted that they check us in manually. The room was decent but I found cockroaches in the bath and the kitchen sink faucet was extremely loose. The do not disturb sign was malfunctioning on the door and therefore cleaning never came to clean the room until I insisted on fresh towels on the 3rd day. For our week stay they only cleaned the room twice and only after I insisted they send someone up. It is quite far from downtown so you need a car. The free parking was excellent.
Soggiorno di 7 notti a dicembre 2023
Risposta di Hotel Management, il giorno 6 mar 2024
We are sad to read your comment and to hear about the situation you have experienced in our hotel.

10/10 Eccellente

Queen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Perfect service
Soggiorno di 10 notti a dicembre 2023
Risposta di Hotel Management, il giorno 28 gen 2024
Dear Guest Thank you so much for taking the time to post a review, we are so happy that that you enjoyed our service during your stay, we work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear, We’d love to welcome you back soon.Warmest Regards.Hotel Management. Vintage Grand Hotel.

10/10 Eccellente

Pier

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a gennaio 2024
Risposta di Hotel Management, il giorno 25 gen 2024
Dear Valued Guest, Thank you for taking the time to fill the feedback about your recent visit at VINTAGE GRAND HOTEL . We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations. Your kind words will be shared with our team members which will continue to inspire and motivate the team to deliver exceptional customer service. Thank you for all your choicest accolades. Kind Regards Hotel Management

4/10 Scarso

Zain

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 6 notti a gennaio 2024
Risposta di Management Team, il giorno 23 gen 2024
Dear Our Valued Guest,Greetings From Vintage Grand Hotel, Dubai.We would like to thank for your feedback, we apologize for the inconvenience that you had faced during your stay and we promise that your feedback will be a tip for us to improve our services.Thank You,Hotel Management

2/10 Terribile

EVA

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff don’t respond on time when you call. They don’t clean the room,they just lay the bed and that’s all. Everything there was bad. I and my husband didn’t enjoy our stay,so sad.
Soggiorno di 13 notti a dicembre 2023
Risposta di Management Team, il giorno 23 gen 2024
Dear Ms. Eva,Greetings From Vintage Grand Hotel, Dubai.We would like to thank for your feedback, we apologize for the inconvenience that you had faced during your stay and we promise that your feedback will be a tip for us to improve our services.Thank You,Hotel Management

10/10 Eccellente

Maghraoui

Soggiorno di 7 notti a dicembre 2023
Risposta di Hotel Managment, il giorno 16 gen 2024
Dear Valued Guest, Thank you for taking the time to fill the feedback about your recent visit at VINTAGE GRAND HOTEL . We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations. Your kind words will be shared with our team members which will continue to inspire and motivate the team to deliver exceptional customer service. Thank you for all your choicest accolades. Kind Regards Hotel Management

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio e comfort della camera
Nice hotel , poor service
The hotel is good. Almost no WIfi , guest service is not helpful
Soggiorno di 5 notti a dicembre 2023
Risposta di Management Team, il giorno 23 gen 2024
Dear Our Valued Guest,Greetings From Vintage Grand Hotel, Dubai.We would like to thank for your feedback, we apologize for the Wifi inconvenience that you had faced during your stay and we promise that your feedback will be a tip for us to improve our services.Thank You,Hotel Management

6/10 Soddisfacente

BOKYUNG

Viaggio con la famiglia
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Personale e servizio
Reception staff was so rude
It was 7 days family trip and the start was really good. The location was not so convenient, but it was ok to take a taxi to go to those visiting spots. There was nothing much around the hotel like coffee shop, restaurants and etc. The room was clean and tidy. My parents were satisfied with almost everything. All the staffs were so kind and nice except one reception staff whose name was Anila(?) or Anita Indian lady. She was so rude and not helpful when I spoke to her about my problem. She seemed not to care about customer service. It was so unpleasant to talk to her. She ruined my 6 days good experience with the Vintage grand hotel on my last day. I had to come home with such unpleasant experience which was so bad.
Soggiorno di 6 notti a dicembre 2023
Risposta di Management Team, il giorno 23 gen 2024
Dear Our Valued Guest,Greetings From Vintage Grand Hotel, Dubai.We would like to thank for your feedback, we apologize for the inconvenience that you had faced during your stay and we promise that your feedback will be a tip for us to improve our services.Thank You,Hotel Management

4/10 Scarso

Jill

Soggiorno di 1 notte a dicembre 2023
Risposta di Management Team, il giorno 23 gen 2024
Dear Our Valued Guest,Greetings From Vintage Grand Hotel, Dubai.We would like to thank for your feedback, we apologize for the inconvenience that you had faced during your stay and we promise that your feedback will be a tip for us to improve our services.Thank You,Hotel Management

2/10 Terribile

Jackson

Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Managment, il giorno 16 gen 2024
Dear Valued Guest, Whilst it was a pleasure to have you as our guest at Vintage Grand Hotel, we are sorry to hear that you were not completely satisfied with your experience. Feedback like yours is very important to us and please be assured that your comments have been passed on to the team to see any required improvement and action. If you could kindly give us more information and write to me directly to gr.manager@vintagegrandhotel.com in the event you give us another chance to host you brilliantly and change your impression of our hotel. Thank you once again and we look forward to welcoming you back. Best regards Hotel Managment

2/10 Terribile

Asli

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a novembre 2023
Risposta di guest relation , il giorno 3 dic 2023
Dear Valued Guest,Thank you for taking the time to fill the feedback about your recent visit at VINTAGE GRAND HOTEL . We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations. Your kind words will be shared with our team members which will continue to inspire and motivate the team to deliver exceptional customer service.Thank you for all your accolades. Kind Regards Hotel Management

8/10 Buono

Jon

Viaggio di lavoro
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Nice hotel
Nice hotel, good pool. Decent food. A little worn out, and oarking has become a bit tricky at times
Soggiorno di 5 notti a novembre 2023
Risposta di guest relation , il giorno 3 dic 2023
Dear Valued Guest,Thank you for taking the time to fill the feedback about your recent visit at VINTAGE GRAND HOTEL . We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations. Your kind words will be shared with our team members which will continue to inspire and motivate the team to deliver exceptional customer service.Thank you for all your accolades. Kind Regards Hotel Management

2/10 Terribile

Nick

Soggiorno di 1 notte a ottobre 2023
Risposta di guest relation , il giorno 3 dic 2023
Dear Valued Guest,Thank you for taking the time to fill the feedback about your recent visit at VINTAGE GRAND HOTEL . We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations. Your kind words will be shared with our team members which will continue to inspire and motivate the team to deliver exceptional customer service.Thank you for all your accolades. Kind Regards Hotel Management

10/10 Eccellente

Abdulnaser

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a settembre 2023
Risposta di Hotel Management, il giorno 7 ott 2023
Dear Valued Guest,Thank you for taking the time to fill the feedback about your recent visit at VINTAGE GRAND HOTEL . We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations. Your kind words will be shared with our team members which will continue to inspire and motivate the team to deliver exceptional customer service.Thank you for all your accolades. Kind Regards Hotel Management