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Recensioni per Vision Imperial Hotel

4 out of 5
Vision Imperial Hotel
Al Rigga Street, Deira, Dubai

Recensioni

7,0

Buono

Valutazione di 10 - Eccellente. 59 su 197 recensioni" "
Valutazione di 8 - Buono. 47 su 197 recensioni" "
Valutazione di 6 - Soddisfacente. 39 su 197 recensioni" "
Valutazione di 4 - Scarso. 30 su 197 recensioni" "
Valutazione di 2 - Terribile. 22 su 197 recensioni" "

7,2/10

Pulizia

7,6/10

Personale e servizio

7,6/10

Servizi

6,6/10

Condizioni e dotazioni della struttura

7,6/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Struttura ormai vecchiotta..posizione comodissima per vicinanza a Metropolitana..colazione troppo cara! Acqua della doccia appena appena tiepida!!!!personale gentilissimo..
Soggiorno di 5 notti a febbraio 2019
Risposta di Hassan, il giorno 17 feb 2019
Dear Guest, Thank you for your review of our hotel. I will be discussing the issue of hot water with our Maintenance manager today. I certainly apologize for the problem that you experienced, and can assure you we will be taking steps to make sure all units are working to optimum efficiency. We hope that you will give us another opportunity to have you as our guest, we will work hard to earn your business! Best Regards, Hassan Gouhar Front Office Manager

6/10 Soddisfacente

Balboni

2/10 Terribile

Yousif

Viaggio di lavoro
Soggiorno di 1 notte a settembre 2023

2/10 Terribile

Zakariye

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We where 4 guest 2adults and 2 kids we get only 1 queensize bed how they allow that ? While i booked 1 queensize and one person bed that was the worst sleep i've ever had in my life 😡
Soggiorno di 1 notte ad agosto 2023

8/10 Buono

Ravindranath

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Good room. Good parking. I stayed on 6th floor. Quiet room. Gym just ok. Nothing great. Philippino locality. Lots of shops nearby.
Soggiorno di 1 notte a febbraio 2023

6/10 Soddisfacente

Benafsha

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Das Hotel ist in Ordnung und sehr sauber gehalten. Uns war das Halbpension nicht bewusst, dass wir täglich auf einer bestimmten Speisekarte kleine Auswahl haben und das Essen wurde in unser Zimmer gebracht. Wir durften nicht im Restaurant unser Abendessen speisen. Die Auswahl war täglich dasselbe. Der Koch Mr Rauf und das Servicepersonal hat auf unser Wunsch sich sehr bemüht, etwas abwechselungsreiches anzubieten. Gelang nicht immer. Aber der Wille zählt. Ansonsten würden wir nicht mehr in diesem Hotel Halbpension buchen. Das Frühstückbüffet war auch nicht sehr vielfältig, leider. Sehr standard. Wenig Auswahl. Die Mitarbeiter aber waren alle sehr engagiert und hilfsbereit.
Risposta di Khaled Ibrahim "Hotel Management, il giorno 7 feb 2023
Dear Value Guest , Thanks so much for sharing your experience with us. We hope to see you again soon. We really appreciate you taking the time to share your rating with us.

8/10 Buono

YOSRA

Soggiorno di 2 notti a giugno 2022

10/10 Eccellente

nigel

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti a maggio 2022

10/10 Eccellente

hamad

Soggiorno di 1 notte ad aprile 2022
Risposta di Denize, il giorno 18 apr 2022
Dear Valued Guest, Thank you for giving us a good rating and for taking the time to share your reviews. We are glad to hear that you enjoyed your stay and we are pleased that you found value and hospitality during your stay. We look forward to your next visit and we are happy to welcoming you back!

8/10 Buono

Erik

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 5 notti a febbraio 2022
Risposta di Denize, il giorno 18 apr 2022
Dear Valued Guest, Thank you for giving us a good rating and for taking the time to share your reviews. We are glad to hear that you enjoyed your stay and we are pleased that you found value and hospitality during your stay. We look forward to your next visit and we are happy to welcoming you back!

2/10 Terribile

Shailesh

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Poor
Very disappointed. No restaurants to have food. Very rude manager
Soggiorno di 1 notte a febbraio 2022
Risposta di Denize, il giorno 18 apr 2022
Dear Valued Guest, Thank you for taking the time to share your reviews. Please accept our sincere apology for the inconvenience you've encountered during your stay. Please rest assured that we will address this promptly and properly to our concern department. We will take this into account for possible future improvements. Until your next visit, we hope to see you again soon here as we aim for your perfect rating the next time around.

10/10 Eccellente

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good Place to Stay
I chose this as this was 4 star and it was near to Metro station. I had no complaints. I booked online and it was cheaper. I got a room on the upper floor so there was no such noise from the cafe downstairs.
Soggiorno di 1 notte a gennaio 2022
Risposta di Denize, il giorno 18 apr 2022
Dear Valued Guest, Thank you for giving us a good rating and for taking the time to share your reviews. We are glad to hear that you enjoyed your stay and we are pleased that you found value and hospitality during your stay. We look forward to your next visit and we are happy to welcoming you back!

4/10 Scarso

Farshid

the location is very good but music sound of hotel club was crazy by 3AM at least at the floor which my room was .also hotel took 30 DHS as tax ! also I have asked expedia Im going to pay hotel fee onsite by cash , but ...!!
Soggiorno di 2 notti a gennaio 2022
Risposta di Denize, il giorno 18 apr 2022
Dear Valued Guest, Thank you for taking the time to share your reviews. Please accept our sincere apology for the inconvenience you've encountered during your stay. Please rest assured that we will address this promptly and properly to our concern department. We will take this into account for possible future improvements. Until your next visit, we hope to see you again soon here as we aim for your perfect rating the next time around.

10/10 Eccellente

Bijan

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was in city centre, and access every where.
Soggiorno di 3 notti a dicembre 2021

8/10 Buono

Haisam

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice
It was very nice. Princess the receptionist was very nice and upgraded me, however now with their new policy of charging for early checking in, I will have search for another hotel that allows early check in.
Soggiorno di 1 notte a settembre 2021
Risposta di Denize, il giorno 18 apr 2022
Dear Valued Guest, Thank you for giving us a good rating and for taking the time to share your reviews. We are glad to hear that you enjoyed your stay and we are pleased that you found value and hospitality during your stay. We look forward to your next visit and we are happy to welcoming you back!

8/10 Buono

abdelatif

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
As good as always
My stay in this hotel was very good as always. Don't complain at all. Nice staff and always there to help you out. Special thanks to Abygaelle who was constantly there and took good care of us. Thank you again :).
Soggiorno di 21 notti ad agosto 2021

10/10 Eccellente

Haisam

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Always a pleasure
I arrived early and was accommodated with a smoking room first available. Princess the receptionist apologized for the inconvenience and upgraded me to a nicer roomy room.
Soggiorno di 4 notti a luglio 2021

10/10 Eccellente

Samer

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Impressive cleaningness
I was great. The cleaning was superb, everyday changing the towels, cleaning the whole room and tacking extra attention to my needs. I would like to thank the nice Abigaël for her extraordinary care in my room and making sure to make it in the best shape everyday.
Soggiorno di 7 notti a maggio 2021
Risposta di WM, il giorno 10 giu 2021
Dear Samer, Thank you for giving us a perfect rating and for taking the time to share your feedback. We are grateful for your compliments and happy to know that you were impressed with the friendliness and hospitality of our team. We pride ourselves in giving the best possible guest experience. We look forward to your next visit and we are happy to welcoming you back ! Sincerely yours, Walid Mahmoud

8/10 Buono

Samer

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Comfortable & Clean
Great value for money. The reception staff were very friendly. The housekeeping was very good. The maintenance were very responsive. It needs soms renovations but working fine.
Soggiorno di 1 notte a maggio 2021
Risposta di WM, il giorno 27 giu 2021
Dear Samer, Thank you for giving us a good rating and for taking the time to share your feedback. We are grateful for your compliments and happy to know that you were impressed with the friendliness and hospitality of our team. We pride ourselves in giving the best possible guest experience. We look forward to your next visit and we are happy to welcoming you back ! Sincerely yours, Walid Mahmoud

10/10 Eccellente

Ofer

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
A very good hotel!
Excellent service!! All the people in this hotel were very nice and helpfull!! Room is very nice, breakfast and dinner were great and there is a gym and a pool at the rooftop. Al rigga metro station is 5 minutes walk or you can find a taxi in the street in 5 minutes.
Soggiorno di 2 notti ad aprile 2021
Risposta di WM, il giorno 27 apr 2021
Dear Ofer, Thank you for giving us a perfect rating and for taking the time to share your feedback. We are grateful for your compliments and happy to know that you were impressed with the friendliness and hospitality of our team. We pride ourselves in giving the best possible guest experience. We look forward to your next visit and we are happy to welcoming you back ! Sincerely yours, Walid Mahmoud

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Need renovation & pest control
I’ll start by saying that if I had a refundable reservation I would have left the 2nd night! The rooms are in desperate need for renovation, not sure if the furniture is old or they are trying to pull off a classic style, but for sure their showers, tubs, seats, flush & shower curtains need to be changed. Stayed 2 nights in the first room: Shower handle broken, can’t use the tub to relax as the water holder doesn’t work, remote control not working. I asked them to change the room after the first night they said they dnt have availability & that they will fix the problems. They changed the remote, it still ddnt work, the 3rd day I stopped having hot water. It is when I insisted to change the room and if they dnt have availability they can give me my money & I can go somewhere else. Room 2 I stayed 7 nights: Better than first room but still the bathroom needs renovation. To note that in both rooms I had cockroaches! & when I complained abt that they said they sprayed but can’t do anything more... several times I had to go back down to reactivate my key card. Not sure how they are operating a 4 stars hotel. Food not bad, though they dnt have diet cola only regular lol. Location is in older part of Dubai. Parking is available Supermarket around the corner Have a gym and pool but I Ddnt use. The staff tried to help & are friendly, but that’s not enough to run a hotel
Soggiorno di 8 notti a marzo 2021
Risposta di WM, il giorno 4 apr 2021
Dear Valued Guest, Thank you for taking the time to share your reviews. Please accept our sincere apology for the inconvenience you've encountered during your stay. Please rest assured that we will address this promptly and properly to our concern department. We will take this into account for possible future improvements. Until your next visit, we hope to see you again soon here as we aim for your perfect rating the next time around. Sincerely yours, Walid Mahmoud

8/10 Buono

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 10 notti a dicembre 2020
Risposta di WM, il giorno 12 gen 2021
Dear Valued Guest, Thank you for giving us a good rating and for taking the time to share your reviews. We are glad to hear that you enjoyed your stay and we are pleased that you found value and hospitality during your stay. We look forward to your next visit and we are happy to welcoming you back! Sincerely yours, Walid Mahmoud

8/10 Buono

VINEET

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2020
Risposta di WM, il giorno 5 gen 2021
Dear Vineet, Thank you for giving us a perfect rating and for taking the time to share your reviews. We are glad to hear that you enjoyed your stay and we are pleased that you found value and hospitality during your stay. We look forward to your next visit and we are happy to welcoming you back! Sincerely yours, Walid Mahmoud

10/10 Eccellente

Haisam

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Staff is very courteous
Soggiorno di 2 notti a ottobre 2020
Risposta di WM, il giorno 2 nov 2020
Dear Mr. Haisam, Thank you for giving rating us perfect. We are delighted to be of great service to you and we look forward to welcoming you back on your next visit. Sincerely yours, Walid Mahmoud

10/10 Eccellente

Muhammad

Viaggio di gruppo, Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a ottobre 2020
Risposta di WM, il giorno 2 nov 2020
Dear Mr. Muhammad, Thank you for giving us perfect rating and taking time to write a review about your recent stay with us. We hope you had a memorable stay and it will be our pleasure for us to host you in our hotel again Sincerely yours, Walid Mahmoud

10/10 Eccellente

Muhammad

Viaggio di gruppo, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2020
Risposta di WM, il giorno 2 nov 2020
Dear Mr. Muhammad, Thank you for giving us perfect rating and taking time to write a review about your recent stay with us. We hope you had a memorable stay and it will be our pleasure for us to host you in our hotel again Sincerely yours, Walid Mahmoud

8/10 Buono

abdelatif

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent service like always
Very good hotel like always. The staff is very comprehensive et qualified. See you soon
Soggiorno di 24 notti ad agosto 2020
Risposta di WM, il giorno 1 set 2020
Dear Mr. Abdelatif, Thank you for taking the time to share your feedback. We are delighted to know that you enjoyed your stay with us, and our great team made your visit memorable. We are grateful for your compliments regarding our hotel. Again, thank you for your feedback, and we look forward to welcoming you again soon. Sincerely yours, Walid Mahmoud

8/10 Buono

Marie Clare

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 10 notti a febbraio 2020

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Convenient but noisy
Was noisy at night due to location of our room which was on the 5th floor. There was a night club on the 1st floor.
Soggiorno di 3 notti a febbraio 2020
Risposta di Damir, il giorno 4 mar 2020
Dear Valued Guest, Greetings from Excelsior Hotel Downtown! Thank you for taking the time to express your thoughts and concerns.Rest assured that the issues you have raised have been documented and will be forwarded to the appropriate departments for necessary actions Your feedback is very important to us as this continually helps us improve the facilities and guest services we offer to our guests. Once again, thank you for staying with us and we all hope to have an opportunity to serve you again on your next future visit. Sincerely yours, Damir Kartal Cluster General Manager

10/10 Eccellente

Muhammad

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2019
Risposta di Damir, il giorno 3 mar 2020
Dear Mr. Muhammad, Greetings from Excelsior Hotel Downtown! Thank you for your wonderful review on your recent stay at Excelsior Hotel Downtown. We were pleased to read that you had an overall pleasant stay at our hotel, and our great team created a wonderful experience for you. We look forward to welcoming you soon. Sincerely yours, Damir Kartal Cluster General Manager

8/10 Buono

Viaggiatore verificato

Soggiorno di 3 notti a gennaio 2020
Risposta di Damir, il giorno 22 feb 2020
Dear Valued Guest, Greetings from Excelsior Hotel Downtown! Thank you so much for your kind words. We are happy you enjoyed your stay with us, and look forward to welcoming you back very soon! Sincerely yours, Damir Kartal Cluster General Manager

4/10 Scarso

Viaggiatore verificato

Viaggio di gruppo, Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio
The room was clean and modern on a non smoking floor. The lobby and hotel bar were smoke filled. Hotel staff was awful with service and fixing my reservation to accommodate me. They stated they didn't have the room type (king size and twin) i requested at their location and also wanted to charge me for more adults in the room, which i tried to inquire about before the trip but did not get an answer. Seeing that me and 3 other adults were headed back to the United States in about 5 hours we were not actually spending the night. We needed a room to refresh and somewhere safe for our luggage. After i did not accept getting more rooms they finally allowed me to leave the luggage in their car and gave me a room with ONE bed for just me.
Soggiorno di 1 notte a dicembre 2019
Risposta di Damir, il giorno 28 dic 2019
Dear Valued Guest, Greetings from Excelsior Hotel Downtown! Thank you for taking the time to write your review following your recent stay. We apologies for the problems you experienced and regret the way your concerns were handled. We are confident the hotel management will continue working with their staff to improve the level of service offered for future guests or your next visit . Again, thank you for sharing your thoughts and we hope that you will give a chance to change your perception of our hotel. Sincerely your, Damir Kartal General Manager

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
All good have no any issue about stay at hotel. Great
Soggiorno di 1 notte a dicembre 2019
Risposta di Damir, il giorno 16 dic 2019
Dear Valued /Guest, Greetings from Excelsior Hotel Downtown! Thank you for taking the time to review our hotel. It is always good to know that our guests leave our hotel completely satisfied, we look forward to having you stay with us on your next visit to Dubai. Sincerely yours, Damir Kartal General Manager

10/10 Eccellente

Haisam

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice stay
Always enjoy staying here. I arrived early from a long 14 hour flight and my room wasn’t ready. Princess the receptionist took the extra mile to upgrade my room so that I didn’t have to wait couple oh hours in the lobby. Many thanks.
Soggiorno di 2 notti a dicembre 2019
Risposta di Damir, il giorno 16 dic 2019
Dear Haisam, Greetings from Excelsior Hotel Downtown! Thank you for your wonderful review on your recent stay at Excelsior Hotel Downtown. We were pleased to read that you had an overall pleasant stay at our hotel, and our great team created a wonderful experience for you. We look forward to welcoming you soon. Sincerely yours, Damir Kartal General Manager

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Was good enough for one night, had everything we needed.
Soggiorno di 1 notte a novembre 2019
Risposta di Damir, il giorno 4 dic 2019
Dear Valued Guest, Greetings from Excelsior Hotel Downtown! Thank you for your wonderful review on your recent stay at Excelsior Hotel Downtown. We were pleased to read that you had an overall pleasant stay at our hotel, and our great team created a wonderful experience for you. We look forward to welcoming you soon. Sincerely yours, Damir Kartal General Manager

10/10 Eccellente

Raj, Canada

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was great. Keep it up the great job you guys doing.
Soggiorno di 1 notte a novembre 2019
Risposta di Damir, il giorno 14 nov 2019
Dear Raj, Greetings from Excelsior Hotel Downtown! Thank you for your wonderful review on your recent stay at Excelsior Hotel Downtown. We were pleased to read that you had an overall pleasant stay at our hotel, and our great team created a wonderful experience for you. We look forward to welcoming you soon. Sincerely yours, Damir Kartal General Manager

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia e servizi
Soggiorno di 3 notti a novembre 2019
Risposta di Damir, il giorno 10 nov 2019
Dear Valued Guest, Greetings from Excelsior Hotel Downtown! Thank you so much for your kind words. We are happy you enjoyed your stay with us, and look forward to welcoming you back very soon! Sincerely yours, Damir Kartal General Manager

10/10 Eccellente

Viaggiatore verificato

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We were upgraded to executive. We enjoyed the room it had tea coffee big TV fridge which was very usable for our own drinks. Thank u to cleaners they were so good.
Soggiorno di 7 notti a settembre 2019
Risposta di Damir, il giorno 20 ott 2019
Dear Valued Guest, Greetings from Excelsior Hotel Downtown! Thank you for your wonderful review on your recent stay at Excelsior Hotel Downtown. We were pleased to read that you had an overall pleasant stay at our hotel, and our great team created a wonderful experience for you. We look forward to welcoming you soon. Sincerely yours, Damir Kartal General Manager

10/10 Eccellente

BenRejeb

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Flawless! Many thanx to the Asian receptionist/front desk at checkin/checkout hours
Soggiorno di 6 notti a ottobre 2019
Risposta di Damir, il giorno 21 nov 2019
Dear BenRejeb, Greetings from Excelsior Hotel Downtown! Thank you for taking the time to review our hotel. It is always good to know that our guests leave our hotel completely satisfied, we look forward to having you stay with us on your next visit to Dubai. Sincerely yours, Damir Kartal General Manager

8/10 Buono

Elenita

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Our stay.
Our stay is fabulous.
Soggiorno di 4 notti a ottobre 2019
Risposta di Damir, il giorno 17 ott 2019
Dear Elenita, Greetings from Excelsior Hotel Downtown! Thank you for your wonderful review on your recent stay at Excelsior Hotel Downtown. We were pleased to read that you had an overall pleasant stay at our hotel, and our great team created a wonderful experience for you. We look forward to welcoming you soon. Sincerely yours, Damir Kartal General Manager

8/10 Buono

abdulrhaman

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 2 notti a ottobre 2019
Risposta di Damir, il giorno 10 ott 2019
Dear Abdulrhaman, Greetings from Excelsior Hotel Downtown! Thank you so much for taking time to give us good score base on your recent stay with us. We look forward to welcoming you back very soon! Sincerely yours, Damir Kartal General Manager

10/10 Eccellente

Jawad

Soggiorno di 8 notti a settembre 2019

8/10 Buono

Haisam

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great service
The staff was very very helpful. I arrived early due to change in travel plans with my two 6and nine year old daughters who were very tired from the long trip. The staff found us a room right away. The girls really enjoyed their stay and the pool was great to spend time there.
Soggiorno di 1 notte ad agosto 2019
Risposta di Damir, il giorno 10 ott 2019
Dear Haisam, Greetings from Excelsior Hotel Downtown! Thank you for your wonderful review on your recent stay at Excelsior Hotel Downtown. We were pleased to read that you had an overall pleasant stay at our hotel, and our great team created a wonderful experience for you. We look forward to welcoming you soon. Sincerely yours, Damir Kartal General Manager

10/10 Eccellente

abdelatif

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Agréable séjour et très bon personnel
Le séjour au sein de l’hôtel a été très agréable. Personnel très attentif, à l'écoute et très réactif. Je recommande sans hésiter
Soggiorno di 22 notti ad agosto 2019
Risposta di Damir, il giorno 13 ott 2019
Dear Adelatif, Greetings from Excelsior Hotel Downtown! Thank you for your wonderful review on your recent stay at Excelsior Hotel Downtown. We were pleased to read that you had an overall pleasant stay at our hotel, and our great team created a wonderful experience for you. We look forward to welcoming you soon. Sincerely yours, Damir Kartal General Manager

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
A very nice and clean facility. All the employees were very nice, friendly, and willing to help at any time. Property is within walking distance of restaurants, shopping, and metro. It is very quiet at night and no problem getting a good nights sleep.
Soggiorno di 7 notti ad agosto 2019
Risposta di Damir, il giorno 10 ott 2019
Dear Valued Guest, Greetings from Excelsior Hotel Downtown! Thank you for taking the time and sharing your comment about the experience during your stay with us and our great team created a wonderful experience for you. We look forward to welcoming you soon. With regards to location & nearby options for food, there are plenty of restaurants available and also delivery options are also available. We look forward to welcome you again on your next visit to Dubai. Sincerely yours, Damir Kartal General Manager

10/10 Eccellente

Edgar

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a luglio 2019

10/10 Eccellente

Barbara

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent Hotel
Soggiorno di 1 notte a luglio 2019

10/10 Eccellente

Viaggiatore verificato

Soggiorno di 2 notti a giugno 2019

10/10 Eccellente

Celso

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Ótima hospedagem numa rua tranquila mas paralela a rua principal com bastante comercio e opções de passeio inclusive com um bom Shopping próximo. Funcionários do Hotel muito cortez. Único problema é que no país não se pode utilizar o whatsapp.
Soggiorno di 4 notti a maggio 2019

8/10 Buono

Junz, tokyo

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
room and facilities were on acceptable level but bath water was not hot and the water stopper in bath tub was incomplete (half broken).
Soggiorno di 1 notte ad aprile 2019