Hello Ty,It looks like your went pretty well, but the location of your room did not meet your expectations. I am sorry that happened. Please feel free to include a request in your next booking to help us understand your preferences - for example, upper floor or away from elevator. We definitely want to give you the best possible stay!Thanks!

Thank you for sharing your thoughts, Daniel!

We are glad you enjoyed your stay!

Hi Lisa.We appreciate your kind words about our hospitality. We have a great staff!

Hi Darcy. Sounds like things went well. Hopefully you had a chance to shop nearby. There are so many cool shops to choose from!

Hi Beth. We appreciate your review. Come see us again!

Hi Jennifer. Thank you your review. We are glad you enjoyed your stay!

Thank you Joan! We appreciate your feedback.

Thank you for taking the time to tell us about your stay. I’m sorry you felt our staff was not accommodating to you during your stay. After reviewing the situation with the five employees present during your interaction, I feel they did the best they could, given the circumstances. I believe there was no intent to be less than courteous. I apologize if you feel that was not the case. Take care.

We are glad you enjoyed your stay!

Hello Thomas,I am sorry to hear you were upset by our pet fee. Booking online, we would not have had the opportunity to tell you at the time of the reservation. Most hotels do charge a pet fee to offset the cost of additional cleaning, but I apologize if that was not communicated to you until you were checking in. I hope you enjoyed the rest of your time in Duluth.

Hi Debra!We appreciate the high marks! Please come back and see us again.

Hello Cynthia,I am so sorry noise from the surrounding rooms and other guests disrupted your stay. That is certainly not the experience we want for our guests. Please let the front desk know whenever that happens. We are happy to investigate and try to rectify the situation. Sometimes we can even relocate you to a quieter area. I apologize for any inconvenience!

We appreciate your feedback regarding the breakfast area. Your insights help us improve, and we'll work on being more organized during rushes for a better experience in the future.

Thank you for being a returning guest and choosing us as your favorite place to stay during Bentleyville visits. We're thrilled you find our hotel super quiet, kid and dog-friendly, and convenient to nearby attractions and restaurants. Your continued support means a lot to us!

Thank you for your positive comments about the staff and our location. I hope you will come and see us again!

Hi Donni,I'm sorry the beds seemed too hard. I'm glad you enjoyed the hotel in other ways, but I apologize that the beds weren't as comfortable for you. Thank you for sharing your experience.

Bentleyville is amazing, isn't it? Sounds like you hit all the festive holiday stops! Thank you for staying with us. Please come again!

Hi Scott!Thank you for the high score! Glad you enjoyed your stay.

I'm happy to hear you enjoyed your stay! I'm apologize for the disturbances from above. Please note a request for the third floor in your reservation when you come back to see us and we will do our best to assign your room accordingly.

We know the world is full of choices. Thank you for choosing us!

Thank you for staying with us! We'll be here for your next visit!

Thank you for your feedback! We're glad you enjoyed your time in Duluth.

I'm so sorry you were not able to sleep in! Please let us know any time that happens during the night and early morning hours and we will do our best to take care of it for you. I apologize for the inconvenience!

Thank you for your kind words! We're glad you enjoyed your stay.

It's good to hear you had a great stay! Please come see us again!

Hello Lynne,Thank you for giving us a 5 out of 5 for your stay! I'm sorry you felt our furniture not so great. I will share with you that we will be renovating our guest rooms in 2024. I'm sure you will find it to be a contemporary look!

Thanks for taking the time to leave a review!