Suite Presidenziale, 1 letto king, terrazzo | Minibar, cassaforte in camera, una scrivania, postazione laptop
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Recensioni per Hilton Durban

5 out of 5
Hilton Durban
12-14 Walnut Road, Durban, KwaZulu-Natal

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 274 su 589 recensioni" "
Valutazione di 8 - Buono. 198 su 589 recensioni" "
Valutazione di 6 - Soddisfacente. 80 su 589 recensioni" "
Valutazione di 4 - Scarso. 21 su 589 recensioni" "
Valutazione di 2 - Terribile. 16 su 589 recensioni" "

8,8/10

Pulizia

8,4/10

Personale e servizio

8,4/10

Servizi

8,6/10

Condizioni e dotazioni della struttura

Recensioni

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2020
Risposta di Guest Relations, il giorno 26 mar 2020
Thank you for the above rating which will be shared with the team.

10/10 Eccellente

Sandro

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Everything perfect. Room clean and confortable, good breakfast..
Soggiorno di 1 notte a ottobre 2019
Risposta di Guest Relations, il giorno 15 ott 2019
Dear Valued Guest We are pleased to hear that you have enjoyed your stay with us and were satisfied with the services provided by our team. Thanks for taking the time to share your impressions. Your feedback is much appreciated. Yours sincerely Guest Relations

10/10 Eccellente

Orietta, Milano

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Business hotel internazionale
Ottimo livello di business hotel in Durban. Attrezzato con le facilities e le attrezzature atte a viaggiatori internazionali. Camere spaziose e pulite. Ottimo servizio. Lounge molto accogliente.
Soggiorno di 5 notti ad aprile 2018

8/10 Buono

silvia, asti

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
hotel hilton durban
buona la posizione, ottimo rapporto qualità prezzo, potrebbero migliorare i servizi in camera (frigobar sfornito e facilities scadute!)

8/10 Buono

Kugan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Enjoyable stay
Great hotel, great location. Overall stay was good. Staff very friendly and helpful. Would like complementary bottled water in room daily which was not provided. Great facilities and modern finishes.
Soggiorno di 16 notti a dicembre 2020
Risposta di Hilton Durban Team, il giorno 6 gen 2021
Thank you for your valued feedback. We look forward to welcoming you back in the not too distant future.

6/10 Soddisfacente

Mohamed Zeyn

Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Disappointed Hilton Stay
I was extremely disappointed with the overall service considering this hotel is rated as a 5-star hotel. It took 3 attempts to make telephonic contact with the reception desk when calling to enquire about the parking options. When I arrived at the hotel, the elevator to the lobby was out of service. The key card system was offline so had to be escorted to the room and the key delivered later. The furniture looked very poor and had water damage. There were stains on the curtain that looked like blood. Water was leaking from the ceiling that woke us which I reported and was promised that a service person would come to follow up which never materialized. I ordered a halaal meal for a specific time at breakfast as suggested by your hotel guide however when I got to the restaurant, there was no special catering waiting for me and my wife. I am sure that Hilton will just offer a standard response as usual and not make up for this poor experience.
Soggiorno di 1 notte a dicembre 2020
Risposta di Colletah, il giorno 28 dic 2020
Thank you for your feedback. We are saddened to hear that your stay was not to your entire satisfaction. We will not take your dissatisfaction lightly. In fact, your feedback has been forwarded to several key people in the hotel to ensure we improve on our offering and develop a better approach to handling the issues stated above. Please expect a formal response within the next 24hours offering our most sincere and unreserved apology . We value our guests and look forward to serving you in the future.

8/10 Buono

Chisha

Soggiorno di 1 notte a dicembre 2020
Risposta di Hilton Durban Team, il giorno 21 dic 2020
Thank you, We are delighted to learn that you enjoyed your stay with us. We look forward to having you with us again in the not too distant future.

8/10 Buono

Donald

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Improve your overal breakfast
It was satisfactory but the breakfast leaves much to be desired. I am sure you can do better here
Soggiorno di 2 notti a dicembre 2020
Risposta di Colletah, il giorno 17 dic 2020
Thank you for your valuable feedback, we are disheartened to learn that your experience was not to your entire satisfaction. I would like to extend my sincere apologies as we aim to the entire comfort of our guests. Your feedback is very valuable to us as we look at ways to improve. Please accept my apologies once again for the inconvenience caused.

10/10 Eccellente

Viaggiatore verificato

Soggiorno di 1 notte a novembre 2020
Risposta di Hilton Durban Team, il giorno 21 nov 2020
Good day, Thank you so much for your positive review. We are delighted to learn we were able to exceed your expectations. We look forward to welcoming you back in the not too distant future.

8/10 Buono

Nosiphiwo

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a novembre 2020
Risposta di Hilton Durban Team, il giorno 12 nov 2020
Good day, Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Hilton Durban soon.

10/10 Eccellente

Vusi

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a novembre 2020
Risposta di Hilton Durban Team, il giorno 12 nov 2020
Good day, We are truly heartened to receive your review. Thank you for choosing us and we look forward to welcoming you in the not too distant future.

10/10 Eccellente

Nathalie

Soggiorno di 1 notte a settembre 2020
Risposta di Colletah, il giorno 9 ott 2020
We are delighted to learn you enjoyed your stay with us. We look forward to seeing you again in the not so distant future.

10/10 Eccellente

Sungwoo

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
ood trip
Nice hotel. Food was not bad. But location was not good. But managable as using car.
Soggiorno di 2 notti a settembre 2020
Risposta di Colletah, il giorno 30 set 2020
Thank you for your feedback and we look forward to having you back with us in the not so distant future.

10/10 Eccellente

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Cleanliness was excellent. Service was good for the most part. Know your rates otherwise they can rip you off
Soggiorno di 1 notte a marzo 2020
Risposta di Nikita Richards, il giorno 26 mar 2020
Thank you for the above feedback which will be shared with the team.

2/10 Terribile

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
The pool area was not satisfactory at all. And that someone staying for more than a few days had to pay for parking was outrageous
Soggiorno di 6 notti a febbraio 2020
Risposta di Guest Relations, il giorno 26 mar 2020
Thank you for the above feedback . This will be shared with the Hilton Durban operations team .

10/10 Eccellente

Mandy

Soggiorno di 3 notti a febbraio 2020
Risposta di Nikita, il giorno 30 apr 2020
Dear Mandy Trust this mail finds you well . Thank you for the 10/10 review. Your feedback will be shared with the team . Be Safe and Takecare . Regards Durban Reservations

8/10 Buono

Dunisani

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
It was good though it felt like a 4 star experience.
Soggiorno di 2 notti a febbraio 2020
Risposta di Guest Relations, il giorno 26 mar 2020
Thank you for the above feedback which will be shared with the team .

6/10 Soddisfacente

Cobus

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2020
Risposta di Guest Relations, il giorno 26 mar 2020
Thank you for the above rating which will be shared with the team.Please share any detailed feedback to help us improve our service .

10/10 Eccellente

Vanessa

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2020
Risposta di Guest Relations, il giorno 26 mar 2020
Thank you for the above 10/10 .Your rating will be shared with the team.

8/10 Buono

Kjell

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2020
Risposta di Guest Relations, il giorno 26 mar 2020
Thank you for the above rating which will be shared with the team.

8/10 Buono

Viaggiatore verificato

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The location and airy nature of hotel. The CBD and beach are nearby
Soggiorno di 1 notte a gennaio 2020
Risposta di Nikita Richards, il giorno 26 mar 2020
Thank you for the above feedback which will be shared with the team.

10/10 Eccellente

Stephen

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Overall stay Excellent!
Soggiorno di 5 notti a dicembre 2019
Risposta di Guest Relations, il giorno 26 gen 2020
Dear Valued Guest We are pleased to hear that you have enjoyed your stay with us and were satisfied with the services provided by our team. Thanks for taking the time to share your impressions. Your feedback is much appreciated. Yours sincerely, Guest Relations

10/10 Eccellente

Tony, Coventry

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was highly quality and friendly staff ,and the food was so delicious ana a pleasant olace to stay and very quite
Soggiorno di 4 notti a gennaio 2020
Risposta di Guest Relations, il giorno 26 gen 2020
Dear Valued Guest Thank you for letting us know how much you enjoyed your recent experience at Hilton Durban. We are delighted that you were comfortable and felt well-taken care of during your stay and look forward to having you with us again in the near future. Yours sincerely, Guest Relations

6/10 Soddisfacente

reitsma, the Netherlands

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Most of the staff was great pleasant friendly. Whatever I ate was great and tasty, however almost everyday they ran out of something or the appliance did not work and so on. Not really the standard of a Hilton hotel. You could not see the bottom of the pool as it was foggy. The windows dirty and by the pool a glass windshield was broken or missing and it is clear it has been missing for a long time. There were amenities displayed on the cctv which did not exist or work. The restaurant opening times changed without notice. there was no draft beer for 5 of the 9 days we were there. Clearly management lacks or funds do. But I still had a very good time. Initially when we got there we were assigned a room on the 1st floor but then the porter said no!! we need to get you a better room and he did. Interesting when we got to our room now on the 9th floor it seemed that some one was just there. There was a half drunken bottle of water in the room... funny things like that happened regularly.
Soggiorno di 9 notti a gennaio 2020

10/10 Eccellente

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
gostei de tudo e de todos, boa localização, bem proximo da praia.
Soggiorno di 6 notti a gennaio 2020

6/10 Soddisfacente

David

Viaggio con la famiglia
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Not family friendly.
We had to wait for for over 30min because our rooms were not available. We booked in as a family and the rooms were so far apart being a total risk for the kids. But the hotel itself is good. Just not children friendly.
Soggiorno di 2 notti a gennaio 2020
Risposta di GR, il giorno 14 gen 2020
Dear Valued Guest Please accept our sincerest apologies for your experience at our hotel. It is extremely disheartening and disappointing that we did not exceed your expectations. Your feedback has been shared with the Executive Team and we will certainly improve our service so that we can hopefully "wow" you on your next visit. We hope you will provide us with that opportunity in the future. Yours sincerely Guest relations

10/10 Eccellente

Viaggiatore verificato

Viaggio con famiglia e bambini piccoli, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great hotel and excellent location. Room was very nice. Pool needs some attention. Otherwise very enjoyable stay.
Soggiorno di 3 notti a gennaio 2020
Risposta di GR, il giorno 14 gen 2020
Dear Valued Guest Thank you for the 5-star review! I am genuinely appreciative that you choose us when traveling to Durban. I am so glad to see that you enjoyed your most recent stay! We look forward to the next time you visit. See you again soon! Yours sincerely Guest Relations

6/10 Soddisfacente

Ulrika

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 2 notti a gennaio 2020

4/10 Scarso

Thando

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e personale e servizio
Dissatisfied
The stay was good in the building. Very bad hotel staff attitude
Soggiorno di 5 notti a gennaio 2020
Risposta di GR, il giorno 14 gen 2020
Dear Valued Guest Please accept our sincerest apologies for your experience at our hotel. It is extremely disheartening and disappointing that we did not exceed your expectations. Your feedback has been shared with the Executive Team and we will certainly improve our service so that we can hopefully "wow" you on your next visit. We hope you will provide us with that opportunity in the future. Yours sincerely Guest Relation

10/10 Eccellente

Yolanda

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Lovely stay
It was amazing
Soggiorno di 6 notti a gennaio 2020
Risposta di Guest Relations, il giorno 14 gen 2020
Dear Valued Guest Please accept our sincerest apologies for your experience at our hotel. It is extremely disheartening and disappointing that we did not exceed your expectations. Your feedback has been shared with the Executive Team and we will certainly improve our service so that we can hopefully "wow" you on your next visit. We hope you will provide us with that opportunity in the future. Yours sincerely Guest Relations

8/10 Buono

Sifiso Maxwell

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
it was very enjoyable
Soggiorno di 3 notti a dicembre 2019
Risposta di GR, il giorno 14 gen 2020
Dear Valued Guest Thank you for the 5-star review! I am genuinely appreciative that you choose us when traveling to Durban. I am so glad to see that you enjoyed your most recent stay! We look forward to the next time you visit. See you again soon! Yours sincerely Guest Relations

8/10 Buono

Viaggiatore verificato

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Breakfast experience needs a notch up at this Hilton. Kids are not catered for... no coco pops, chocolate donuts. 'Models' need to hold the coffee flasks and serve coffee at your table.. instead of us guests walking to find it. Location of this hotel is at a good vantage point.
Soggiorno di 3 notti a dicembre 2019
Risposta di GR, il giorno 14 gen 2020
Dear Valued Guest Thank you for staying at the Hilton Durban, and as discussed we have noted your comments and thank you for bringing these issues to our attention. Yours sincerely Guest Relations

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2020
Risposta di Guest Relations, il giorno 14 gen 2020
Dear Valued Guest Thank you for the 5-star review! I am genuinely appreciative that you choose us when traveling to Durban. I am so glad to see that you enjoyed your most recent stay! We look forward to the next time you visit. See you again soon! Yours sincerely Guest Relations

10/10 Eccellente

Miss Margaret O

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Durban Hilton Great Stay
The stay was excellent. Every member of the family had a great time.Wished we had a longer time to stay
Soggiorno di 5 notti a dicembre 2019
Risposta di GR, il giorno 14 gen 2020
Dear Valued Guest Thank you for the 5-star review! I am genuinely appreciative that you choose us when traveling to Durban. I am so glad to see that you enjoyed your most recent stay! We look forward to the next time you visit. See you again soon! Yours sincerely Guest Relations

8/10 Buono

mohammed zakeria amir

Soggiorno di 1 notte a dicembre 2019

10/10 Eccellente

Patricia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Highly eccommend
We were. Upgraded to an executive room. Service and food superb! Curry saved in bread is to die for ! Looking forward to returning at th weekend!
Soggiorno di 1 notte a dicembre 2019
Risposta di GR, il giorno 14 gen 2020
Dear Valued Guest Thank you for the 5-star review! I am genuinely appreciative that you choose us when traveling to Durban. I am so glad to see that you enjoyed your most recent stay! We look forward to the next time you visit. See you again soon! Yours sincerely Guest Relations

8/10 Buono

Mr Yaw O

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a dicembre 2019
Risposta di Guest relations, il giorno 14 gen 2020
Dear Valued Guest Thank you for your e-mail regarding your stay in our hotel and staying with us. My apologies that you did not enjoy your stay in the hotel. Yours sincerely Guest Relations

4/10 Scarso

Viaggiatore verificato

Viaggio di lavoro
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Too noise restaurant
Clean. Bot not deserved 4 and 5 star hotel. Too loud and noise breakfast buffet. Avoid if you want more relaxing vacation.
Soggiorno di 3 notti a dicembre 2019
Risposta di GR, il giorno 14 gen 2020
Dear Valued Guest Thank you for writing a review of our hotel. Please accept my sincere apologies for any inconvenience you have experienced. We take pride in ensuring our guest’s satisfaction. I certainly understand that the service challenges you experienced was both a disappointment and inconvenience on your visit. We appreciate your feedback and we understand that you have many options to choose from when making your travel plans. I hope you will consider staying with us again so we may better demonstrate our commitment to your satisfaction Yours Sincerely Guest Relations

10/10 Eccellente

Irman

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great Hospitality
Great service and there was an African dance performance when we came back from dinner at the lobby. What an experience!
Soggiorno di 1 notte a dicembre 2019
Risposta di GR, il giorno 14 gen 2020
Dear Valued Guest Thank you for letting us know how much you enjoyed your recent experience at Hilton Durban. We are delighted that you were comfortable and felt well-taken care of during your stay and look forward to having you with us again in the near future. Yours sincerely Guest Relations

6/10 Soddisfacente

Kumaran

Viaggio con la famiglia
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Personale e servizio
Great hotel, service needs work
The hotel was lovely and room 1217 was very comfortable. There were however service and training issues:- 1. We arrived late with a tired 8 year old and reception had no record of my checking in via booking.com. The process was frustrating and I had to tell the clerk to please hurry as we had a tired child 2. At the elevator. We waited, with the sleeping child. The first elevator we let others take. We were then the only people waiting. The elevator took a while. When the elevator arrived another group arrived as well and our bellhop then helped them in and blocked us from entering. I objected and said "Are you serious? We were waiting already." He seemed intimidated by the other people but eventually told them to get out of the elevator as we were there first. 3. I ordered 3 beers from room service. When room service brought these to me they were sealed and there was no bottle opener in the room. The room service person was not prepared, had no bottle opener. She agreed to get an opener. Which she brought to me 15 minutes later. Then took away and said I would have to call to open the other bottles. This after 11pm. More is exoected from a 5 star hotel than a great piece of architecture and decor. Staff should be better trained and should want to help rather than react as if customers are an imposition I must hiwever commend the chef making the omelletes (01 Dec breakfast) for his personality and eagerness to help. Please convey my thank you to him.
Soggiorno di 1 notte a novembre 2019
Risposta di GR, il giorno 14 gen 2020
Dear Valued Guest Thank you for letting us know of your experience while at our hotel. We appreciate your honest and constructive feedback regarding your stay. We are very sorry that your stay was not reflective of the 5 star service we are known to provide. Your review provides details that our hotel team needs to re-evaluate guest’s needs and meet guest’s expectations. Again, we apologize for any inconveniences, and we hope to have another chance to serve you and make it right in the future. I hope you will consider staying with us again so we may better demonstrate our commitment to your satisfaction. Please reach out to me personally if you find yourself traveling to Durban so I may help to guarantee a flawless experience. Yours sincerely Guest Relations

8/10 Buono

Arnold

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a novembre 2019
Risposta di gr, il giorno 14 gen 2020
Dear Valued Guest Thank you for staying at the Hilton Durban, and as discussed we have noted your comments and thank you for bringing these issues to our attention. Yours sincerely Guest Relations

8/10 Buono

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel is just very nice with the usual Hilton grade. A small bad point is no grocery store nearby. Even a water pet bottle I had to buy at the hotel bar at an expensive price. I was told I have to walk 30 min to get to the closest grocery store. By the way, you should not walk outside if you do not think you are big and strong. I walked outside and felt some danger.
Soggiorno di 6 notti ad agosto 2019
Risposta di GR, il giorno 14 gen 2020
Dear Valued Guest Thank you for writing a review of our hotel. Please accept my sincere apologies for any inconvenience you have experienced. We take pride in ensuring our guest’s satisfaction. I certainly understand that the service challenges you experienced was both a disappointment and inconvenience on your visit. We appreciate your feedback and we understand that you have many options to choose from when making your travel plans. I hope you will consider staying with us again so we may better demonstrate our commitment to your satisfaction Yours Sincerely Guest Relations

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 3 notti a novembre 2019
Risposta di GR, il giorno 14 gen 2020
Dear Valued Guest Thank you for writing a review of our hotel. Please accept my sincere apologies for any inconvenience you have experienced. We take pride in ensuring our guest’s satisfaction. I certainly understand that the service challenges you experienced was both a disappointment and inconvenience on your visit. We appreciate your feedback and we understand that you have many options to choose from when making your travel plans. I hope you will consider staying with us again so we may better demonstrate our commitment to your satisfaction Yours Sincerely Guest Relations

10/10 Eccellente

Jacqueline

Soggiorno di 1 notte a novembre 2019

8/10 Buono

Urs

Soggiorno di 3 notti a novembre 2019

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Room is vey clean a d spacious. Staff are very kind and facility is excellent
Soggiorno di 1 notte a novembre 2019

4/10 Scarso

Mauricio

Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Personale e servizio
Soggiorno di 4 notti a ottobre 2019
Risposta di Guest Relations, il giorno 7 nov 2019
Dear Valued Guest Please accept our sincerest apologies for your experience at our hotel. It is extremely disheartening and disappointing that we did not exceed your expectations. Your feedback has been shared with the Executive Team and we will certainly improve our service so that we can hopefully "wow" you on your next visit. We hope you will provide us with that opportunity in the future. Yours sincerely Guest Relations

10/10 Eccellente

Gabriel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Really nice hotel for a very reasonable price
Soggiorno di 3 notti a ottobre 2019
Risposta di Guest Relations, il giorno 7 nov 2019
We are pleased to hear that you have enjoyed your stay with us and were satisfied with the services provided by our team. Thanks for taking the time to share your impressions. Your feedback is much appreciated. Yours sincerely Guest Relations

8/10 Buono

Shashikant

Mi è piaciuto: Pulizia
Overall ok
Soggiorno di 2 notti a ottobre 2019
Risposta di Guest Relations, il giorno 7 nov 2019
We are pleased to hear that you have enjoyed your stay with us and were satisfied with the services provided by our team. Thanks for taking the time to share your impressions. Your feedback is much appreciated. Yours sincerely Guest Relations

6/10 Soddisfacente

Nokwanda

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2019
Risposta di Guest relations, il giorno 7 nov 2019
We are pleased to hear that you have enjoyed your stay with us and were satisfied with the services provided by our team. Thanks for taking the time to share your impressions. Your feedback is much appreciated. Yours sincerely Guest Relations