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Recensioni per Village Hotel Edinburgh

4 out of 5
Village Hotel Edinburgh
140 Crewe Road South, Edinburgh, Scotland

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 445 su 1001 recensioni" "
Valutazione di 8 - Buono. 321 su 1001 recensioni" "
Valutazione di 6 - Soddisfacente. 130 su 1001 recensioni" "
Valutazione di 4 - Scarso. 64 su 1001 recensioni" "
Valutazione di 2 - Terribile. 41 su 1001 recensioni" "

8,4/10

Pulizia

8,6/10

Personale e servizio

8,2/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

8,2/10

Ecosostenibilità

Recensioni

8/10 Buono

Pietro

Viaggio di lavoro
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 2 notti a novembre 2023

8/10 Buono

giulio

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
The hotel is quite comfortable and easy to reach. Bed is very good, also bathroom is ok. Breakfast a bit standard but full.
Soggiorno di 3 notti a settembre 2023
Risposta di Stewart Campbell, il giorno 15 set 2023
Dear giulioThank you for taking the time to write your review of Village Hotel Club Edinburgh.I am pleased that overall you really enjoyed your recent stay with us and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

2/10 Terribile

MARCELLO

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
TERRIBLE
There were no rooms on arrival. The couple of friends were diverted to another hotel and they assigned us a spare room, absolutely unsuitable for what we paid.
Soggiorno di 3 notti a luglio 2023
Risposta di Stewart Campbell, il giorno 8 ago 2023
Dear MacelloI am saddened to be reading your review as I know you understand that the situation was in no way any fault of the hotel. You made your booking through a 3rd party travel agent and this agent cancelled one of your rooms in our system. As there is huge demand for rooms here at Village Hotel Club Edinburgh, this room was quickly resold.I am pleased that my team went out of their way to assist your friends in finding an alternative hotel.If this room was not supposed to be cancelled by the booking agent, I recommend you contact them to discuss the issue.Kind regards, Stewart Campbell, GM

8/10 Buono

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
tutto ottimo e niente da segnalare, l'unico neo da non trascurare e inaccettabile la mancanza di un bidet in bagno!!
Soggiorno di 5 notti a dicembre 2019
Risposta di Jazz, il giorno 3 gen 2020
Thanks for your review! Glad you enjoyed your stay.

10/10 Eccellente

Viaggiatore verificato

Soggiorno di 3 notti a giugno 2019
Risposta di Lilita, il giorno 16 giu 2019
Thank you for your score. Looking forward to welcoming you back!

6/10 Soddisfacente

Josee

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
I would not recommend this property to anyone who is looking for customer service of any kind or good night sleep. Only thing we enjoyed was access to Starbucks(staff their very kind) and pool. First off, you have to check yourself in on an ipad, the lady behind the desk didn't even greet us. All she did was hand us the machine so we could activate our own key once the machine told us what our room number was going to be. She did not tell us anything about the amenities in the hotel or pool hours. Secondly we also had to serve ourselves in the restaurant, the staff on that day had no clue how to do their job (nobody knew how to issue a refund, lady I gave my order too could not answer a single question about the menu without going to kitchen). The one man behind the bar refused to help me when I first got to the bar to place my order and clearly has issue with women as he took a man's order who approached the bar 2min after me. Third the staff do not smile and when you do ask them a question they honestly look inconvenienced by you. Finally the bed and pillows in our room where the most uncomfortable items we have ever slept on during our 7 day trip to G.B.
Soggiorno di 2 notti ad aprile 2024
Risposta di Stewart Campbell, il giorno 30 apr 2024
Dear JoseeThank you for taking the time to write your review.I am very sad to read that some aspects of your stay fell short of your expectations. Please be assured your feedback will be passed on to the relevant departments and used constructively. Please also accept my personal apologies for the inconvenience caused. I do hope this will not put you off staying with again in the future.Kind regards,Stewart Campbell, General Manager

10/10 Eccellente

Oi Yung

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Nice place and more space room
Soggiorno di 1 notte ad aprile 2024
Risposta di Stewart Campbell, il giorno 30 apr 2024
Dear Oi YungThank you for taking the time to write this lovely review of Village Hotel Club Edinburgh.I am delighted to read just how much you enjoyed your recent stay with us and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

10/10 Eccellente

Rebeka

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Had a great stay here, good location. Facilities very good. Food and drinks lovely! Would definitely recommend and return to stay again.
Soggiorno di 2 notti ad aprile 2024
Risposta di Stewart Campbell, il giorno 30 apr 2024
Dear RebekaThank you for taking the time to write this lovely review of Village Hotel Club Edinburgh.I am delighted to read just how much you enjoyed your recent stay with us and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

10/10 Eccellente

LUCY

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff were all wonderful, we liked the restaurant. Because this hotel is also a health club, guests can use the gym, large lap pool, sauna, steam room, and jacuzzi FOR ONLY $5 per day per room. We were also able to park close to the building in the handicap area. Hotels with a car park are hard to find in Edinburgh.
Soggiorno di 7 notti ad aprile 2024
Risposta di Stewart Campbell, il giorno 22 apr 2024
Dear LucyThank you for taking the time to write this lovely review of Village Hotel Club Edinburgh.I am delighted to read just how much you enjoyed your recent stay with us and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

8/10 Buono

Tahira

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024

8/10 Buono

alexander, Christiansburg

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 5 notti ad aprile 2024

4/10 Scarso

Graham

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Had to leave a young child at my table to go to the bar each time I wanted to order food or drink because the poorly trained staff were too lazy to serve at tables. My starter and main came out together so I had to leave my child again to discuss with staff. It had to be sorted by me as I was made to pay in advance. Customer comes last in this place. Minimum effort by staff is the priority.
Soggiorno di 2 notti ad aprile 2024
Risposta di Stewart Campbell, il giorno 22 apr 2024
Dear GrahamThank you for taking the time to write your review.I am very sad to read that some aspects of your stay fell short of your expectations. Please be assured your feedback will be passed on to the relevant departments and used constructively. Please also accept my personal apologies for the inconvenience caused. I do hope this will not put you off staying with again in the future.Kind regards,Stewart Campbell, General Manager

4/10 Scarso

Justin

Viaggio di coppia
Mi è piaciuto: Pulizia e servizi
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Disclaimer, my poor review is singular to my experience and isn't indicative of the Hotel in general. We didn't meet much of the staff and only stayed one night. We had booked two nights, but left pretty quick after the first night's experience. So, we were given a room that had a bathroom meant for people with disabilities. Maybe all the rooms are that way, I'm not sure. Our problem with our stay was because the drain was either clogged or closed off somehow. didn't notice because the shower floor is the whole bathroom floor in a disability bathroom but you still have a curtain blocking the view of the rest of the bathroom (also you just assume the water will go down the drain). So the whole bathroom flooded after one shower. I told the person at the front desk, she said she would have someone come take a look that night, but no one came. Possible they came after we fell asleep and left us alone, unsure. But we just decided to check out the next morning.
Soggiorno di 2 notti a marzo 2024
Risposta di Stewart Campbell, il giorno 22 apr 2024
Dear JustinThank you for taking the time to write your review of Village Hotel Club Edinburgh.I am very pleased that there was many parts of your stay that you really enjoyed. I am very sad to read that some aspects of your stay fell short of your expectations. Please be assured your feedback will be passed on to the relevant departments and used constructively and please also accept my personal apologies for any inconvenience caused. I do hope this will not put you off staying with again in the future.Kind regards,Stewart Campbell, General Manager

6/10 Soddisfacente

Bethan Louise

Viaggio con la famiglia
Mi è piaciuto: Servizi
We had to ask for the room to be cleaned.There was a fire alarm at night no staff explained what was going on and there was no head count. Potentially very dangerous for guests.
Soggiorno di 2 notti a marzo 2024
Risposta di Stewart Campbell, il giorno 1 apr 2024
Dear Ms LouiseThank you for taking the time to write your review of Village Hotel Club Edinburgh.I am pleased that overall you enjoyed your recent stay with us. Thank you also for highlighting some improvements we can make to further enhance your experience for future stays with us. Please be assured your feedback will be taken onboard and used constructively.Thanks again and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

6/10 Soddisfacente

Scott

Soggiorno di 1 notte a marzo 2024

8/10 Buono

Sneden

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Loved it
Soggiorno di 4 notti a marzo 2024

10/10 Eccellente

Kris

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This was a great property. Clean and friendly. Women’s locker room could have been cleaner.
Soggiorno di 2 notti a marzo 2024
Risposta di Stewart Campbell, il giorno 14 mar 2024
Dear KrisThank you for taking the time to write your review of Village Hotel Club Edinburgh.I am pleased that overall you really enjoyed your recent stay with us. Thank you also for highlighting some improvements we can make to further enhance your experience for future stays with us. Please be assured your feedback will be taken onboard and used constructively.Thanks again and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

10/10 Eccellente

Valerie

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff were polite and helpful
Soggiorno di 1 notte a marzo 2024
Risposta di Stewart Campbell, il giorno 13 mar 2024
Dea ValerieThank you for taking the time to write this lovely review of Village Hotel Club Edinburgh.I am delighted to read just how much you enjoyed your recent stay with us and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

10/10 Eccellente

Linda

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff were welcoming and really friendly. 10 minutes drive into centre town Excellent facilities
Soggiorno di 1 notte a marzo 2024
Risposta di Stewart Campbell, il giorno 6 mar 2024
Dear LindaThank you for taking the time to write this lovely review of Village Hotel Club Edinburgh.I am delighted to read just how much you enjoyed your recent stay with us and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

8/10 Buono

Michael

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel and Facilities good, only downside was rooms very hot at night.
Soggiorno di 1 notte a marzo 2024
Risposta di Stewart Campbell, il giorno 4 mar 2024
Dear MichaelThank you for taking the time to write your review of Village Hotel Club Edinburgh.I am pleased that overall you really enjoyed your recent stay with us and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

10/10 Eccellente

Hamish

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura

10/10 Eccellente

Sophie

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Really great stay here, the hotel was clean and modern. Staff were very friendly and helpful during our stay. Bar for food and drinks was nice relaxed atmosphere. Starbucks in the lobby was a great addition! Bus stop right outside the hotel for links into the city center. Would definitely stay again here and recommend to all.
Soggiorno di 4 notti a dicembre 2023
Risposta di Stewart Campbell, il giorno 22 feb 2024
Dear SophieThank you for taking the time to write this lovely review of Village Hotel Club Edinburgh.I am delighted to read just how much you enjoyed your recent stay with us and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

10/10 Eccellente

David

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024

4/10 Scarso

Pippa

Soggiorno di 2 notti a gennaio 2024

10/10 Eccellente

Cliff

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024

10/10 Eccellente

Paul

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great for parking on the edge of the city centre. Staff friendly and helpful
Soggiorno di 3 notti a gennaio 2024
Risposta di Stewart Campbell, il giorno 22 feb 2024
Dear PaulThank you for taking the time to write this lovely review of Village Hotel Club Edinburgh.I am delighted to read just how much you enjoyed your recent stay with us and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

10/10 Eccellente

Sarah

Soggiorno di 2 notti a gennaio 2024

8/10 Buono

Zenon

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
A long weekend in Edinburgh. Fairly good base. Hotel was good but could with a little sprucing up in places. Good value breakfast
Soggiorno di 2 notti a gennaio 2024
Risposta di Stewart Campbell, il giorno 4 mar 2024
Dear ZenonThank you for taking the time to write your review of Village Hotel Club Edinburgh.I am pleased that overall you really enjoyed your recent stay with us and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

8/10 Buono

leonor

Viaggio di lavoro
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024

6/10 Soddisfacente

Michelle Frances

Soggiorno di 1 notte a gennaio 2024

10/10 Eccellente

Ailbhe

Soggiorno di 2 notti a gennaio 2024

10/10 Eccellente

Kurt

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 2 notti a gennaio 2024

8/10 Buono

Ian Michael

Soggiorno di 3 notti a gennaio 2024

10/10 Eccellente

Sharon

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Christmas/hogmanay stay
Friendly staff and easy to check in. Rooms are clean and comfortable. Tv signal was sorted quickly. Leisure facilities were very good. Bus connections to town were good. Local to supermarket and garage. Wi-Fi signal was also very good. Would definitely want to stay again.
Soggiorno di 8 notti a dicembre 2023
Risposta di Stewart Campbell, il giorno 22 feb 2024
Dear SharonThank you for taking the time to write this lovely review of Village Hotel Club Edinburgh.I am delighted to read just how much you enjoyed your recent stay with us and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

4/10 Scarso

Alex

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023

4/10 Scarso

Alex

Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

Steven

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Staff were friendly when checking in. The room was modern, clean and comfortable. Very cool sports bar with a decent burger and pint. Also had use of the pool for a quick sauna and swim before checking out. A nice relaxing stay, no complaints at all.
Soggiorno di 1 notte a dicembre 2023
Risposta di Stewart Campbell, il giorno 22 feb 2024
Dear StevenThank you for taking the time to write this lovely review of Village Hotel Club Edinburgh.I am delighted to read just how much you enjoyed your recent stay with us and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

6/10 Soddisfacente

DM

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio e comfort della camera
Ok enough to stay, terrible service.
It will take some improvement before I stay at the Village Hotel in Edinburgh again. You can tell that the Hotel management needs a lot of improvement as it fails to deliver on many of it's promises. Whilst the rooms were clean and modern enough, there weren't enough towels and the service was extremely poor, particularly in the bar and grill restaurant. It started poorly when we booked a reservation online for the restaurant only to be rudely told when we arrived that the online booking doesn't always work and they had no reservation. They then put us at the back of the restaurant almost as a way to forget about us. It took 25min before they came to take the order with many items not available on the menu. After another 45min, the food arrived and was terrible; bland tastes and meats were cooked dry. They failed to bring all the food on time and even omitted some items with certian dishes. When we requested the items, it was met with a huff as if we were being a nuisance. We were asked to leave the restaurant at 9.30pm because we had young kids, which their alcohol licence prohibited, although they hadn't brought our desserts yet. Absolutely, atrocious service. Avoid the restaurant.
Soggiorno di 4 notti a dicembre 2023

6/10 Soddisfacente

Gordon

Viaggio con la famiglia
Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Pulizia
Soggiorno di 2 notti a dicembre 2023

6/10 Soddisfacente

Sergey

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

William

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Truly excellent staff, friendly, helpfull and could not do enough for us during our stay.
Soggiorno di 4 notti a dicembre 2023
Risposta di Stewart Campbell, il giorno 29 dic 2023
Dear WilliamThank you for taking the time to write this lovely review of Village Hotel Club Edinburgh.I am delighted to read just how much you enjoyed your recent stay with us and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

10/10 Eccellente

Graeme

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023

4/10 Scarso

Nathan

Soggiorno di 3 notti a dicembre 2023

10/10 Eccellente

Joe

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a dicembre 2023

10/10 Eccellente

Graeme

Soggiorno di 3 notti a dicembre 2023

6/10 Soddisfacente

Sheldon

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great hotel bad sound proofing between rooms
Very nice hotel the staff was very professional and friendly breakfast was tasty and the bed was big and comfortable. It was very nice to have our room upgraded for free on arrival. The room was amazing initially until the evening the hotel needs to put some type of sound proofing between the rooms that have the fire doors together because some guests like to say up till 3/4 am laughing and talking extremely loud. Without any consideration for neighbours. Also the aircon wasnt working and room was really hot through the night. Other than that i would happily stay at the hotel again.
Soggiorno di 2 notti a dicembre 2023
Risposta di Stewart Campbell, il giorno 29 dic 2023
Dear SheldonThank you for taking the time to rate Village Hotel Club Edinburgh.I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

6/10 Soddisfacente

Russell

Soggiorno di 2 notti a novembre 2023

10/10 Eccellente

Gillian, Motherwell

Soggiorno di 1 notte a dicembre 2023

6/10 Soddisfacente

John

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
We’ve used the hotel a number of times previously with no issues but the cleanliness of the room on this occasion was disappointing. We did tell reception in the morning and were asked to email the manager. The room was also very warm.
Soggiorno di 1 notte a dicembre 2023
Risposta di Stewart Campbell, il giorno 29 dic 2023
Dear JohnThank you for taking the time to write your review of Village Hotel Club Edinburgh.I am very sad to read that some aspects of your stay fell short of your expectations. Please be assured your feedback will be passed on to the relevant departments and used constructively and please also accept my personal apologies for any inconvenience caused. I do hope this will not put you off staying with again in the future.Kind regards,Stewart Campbell, General Manager

8/10 Buono

Isabel

Soggiorno di 4 notti a dicembre 2023