Piscina

Recensioni per Sandman Hotel Edmonton West

3 out of 5
Sandman Hotel Edmonton West
17635 Stony Plain Rd Nw, Edmonton, AB

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 481 su 1009 recensioni" "
Valutazione di 8 - Buono. 261 su 1009 recensioni" "
Valutazione di 6 - Soddisfacente. 114 su 1009 recensioni" "
Valutazione di 4 - Scarso. 75 su 1009 recensioni" "
Valutazione di 2 - Terribile. 78 su 1009 recensioni" "

8,2/10

Pulizia

8,4/10

Personale e servizio

7,8/10

Servizi

7,8/10

Condizioni e dotazioni della struttura

8,0/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Carmen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great stay.
Soggiorno di 2 notti ad aprile 2024
Risposta di Deep Verma, General Manager, il giorno 2 mag 2024
Dear Carmen, Thank you so much for taking the time to share your wonderful experience at our hotel! We are thrilled to hear that you had a great stay and that our team was able to contribute to making your time with us enjoyable.Your kind words mean a lot to us, and we are delighted to know that you appreciated our efforts to provide exceptional service and comfortable accommodations. We strive to create memorable experiences for all of our guests, and it's truly rewarding to receive such positive feedback.We hope to have the pleasure of welcoming you back to Sandman Hotel Edmonton West in the future. If there is anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Thank you once again for choosing to stay with us. We look forward to serving you again soon!Warm regards,

4/10 Scarso

Tatjana

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Deep Verma, General Manager, il giorno 2 mag 2024
Dear Tatjana,Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear about your less-than-satisfactory experience during your recent stay at our hotel. Providing exceptional service and ensuring our guests' comfort is our top priority, and we regret that we fell short of meeting your expectations on this occasion.Please know that your satisfaction is of the utmost importance to us, and we would greatly appreciate the opportunity to make things right. If you would be willing to discuss your concerns further, please don't hesitate to contact usOnce again, we apologize for any inconvenience you may have experienced, and we hope to have the opportunity to welcome you back and provide you with the exceptional experience that you deserve.Sincerely,

10/10 Eccellente

Katriana

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great little hotel. We had a room directly into pool area, dennys attatched to front building , staff was friendly.
Soggiorno di 2 notti ad aprile 2024
Risposta di Deep Verma, General Manager, il giorno 30 apr 2024
Dear Katriana, That sounds like a fantastic experience! A room right by the pool and with a Denny's nearby sounds like the perfect combination of relaxation and convenience. Glad to hear the staff were friendly too. Thanks for sharing your positive review and will look forward to welcome you again with Sandman Hotel Edmonton West!Sincerely,

6/10 Soddisfacente

DOUGLAS

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
You get what you pay for. Reasonably priced, reasonable property.
Soggiorno di 4 notti ad aprile 2024
Risposta di Deep Verma, General Manager, il giorno 2 mag 2024
Dear Douglas,Thank you for taking the time to provide your feedback regarding your recent stay at our hotel. We value all feedback from our guests, as it helps us understand areas where we can improve.We're sorry to hear that your experience did not meet your expectations.We would appreciate the opportunity to discuss your concerns in more detail and address any specific issues you encountered. Please feel free to contact us, so we can better understand your experience and work towards resolving any issues.Once again, we appreciate your feedback and hope to have the opportunity to welcome you back in the future, so we can provide you with a more enjoyable stay.Sincerely,

8/10 Buono

david

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Deep Verma, General Manager, il giorno 2 mag 2024
Dear David,Thank you so much for taking the time to share your wonderful experience at our hotel! We are thrilled to hear that you had a great stay and that our team was able to contribute to making your time with us enjoyable.Your kind words mean a lot to us, and we are delighted to know that you appreciated our efforts to provide exceptional service and comfortable accommodations. We strive to create memorable experiences for all of our guests, and it's truly rewarding to receive such positive feedback.We hope to have the pleasure of welcoming you back to Sandman Hotel Edmonton West in the future. If there is anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Thank you once again for choosing to stay with us. We look forward to serving you again soon!Warm regards,

10/10 Eccellente

ronald

Viaggio con famiglia e bambini piccoli, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very quite and welcoming place to stay
Soggiorno di 1 notte ad aprile 2024
Risposta di Deep Verma, General Manager, il giorno 30 apr 2024
Dear Ronald, Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you enjoyed your stay with us. Providing exceptional experiences for our guests is our top priority, and we're delighted that we could meet your expectations. Your positive feedback means the world to us, and we hope to welcome you back again soon for another wonderful stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Sincerely,

2/10 Terribile

Venus

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I was very disappointed in this hotel. I booked for 4 nights stay but i only stayed here for 1 day and choose another hotel. Theres no lift on the property so if you have heavy luggage, its very unaccesible. And one more thing they even charged me more without informing me when i checked in. And when i checked out ,the staff told me its different price from the expedia and theres a problem on it. Can you imagine they charged you 200 bucks for a hotel without lift. I choose this hotel because I thought they are the same in Sandman Calgary. It was really terrible experience. and i will not recommend it to anyone
Soggiorno di 4 notti ad aprile 2024
Risposta di Deep Verma, General Manager, il giorno 30 apr 2024
Dear Venus, I'm truly sorry to hear about the challenges you faced during your stay at the hotel. It's completely understandable that the lack of a lift and unexplained charges would greatly impact your experience and make it frustrating. However, we only charged for 1 night at the same rate you originally booked for and hotel has additional Tower building which does have higher floor rooms along with Lift. It sounds like there were significant discrepancies between your expectations and the reality of your stay. Your feedback is incredibly valuable. If there's anything I can do to assist you further or if you have any questions, please don't hesitate to reach out.Sincerely,

10/10 Eccellente

Logan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Deep Verma, General Manager, il giorno 30 apr 2024
Dear Logan,Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you enjoyed your stay with us. Providing exceptional experiences for our guests is our top priority, and we're delighted that we could meet your expectations. Your positive feedback means the world to us, and we hope to welcome you back again soon for another wonderful stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Sincerely,

6/10 Soddisfacente

Kevin

Viaggio di coppia
Mi è piaciuto: Pulizia e servizi
Not too many ways to set up a deposit on the room as they need to scan a card so internet credit card does not work even though that is how the room was paid, overall a frustrating book in process
Soggiorno di 1 notte ad aprile 2024
Risposta di Deep Verma, General Manager, il giorno 29 apr 2024
Dear Kevin, We appreciate you sharing your experience with us. We understand how frustrating it can be when the booking process doesn't align with expectations. Our team strives to make the check-in process as smooth as possible for our guests, and we apologize for any inconvenience you encountered regarding the deposit setup. Your feedback is valuable, and we will review our procedures to see how we can improve this aspect of our service however as per Hotel Policy all guest need to provide physical credit card at the time of check-in and this is done in the best interest of our valuable guests. Thank you for choosing to stay with us, and we hope to have the opportunity to better meet your expectations in the future.Sincerely,

6/10 Soddisfacente

Marzia

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Needs renovations. Our room had dirty walls, curtains, and we were cautious not to touch a thing. Furniture outdated. Two people checked in and one robe available. Things were missing and we just didn't have time to spend with front desk chasing the necessities. Finding the pool was an absolute hassle. It's a labyrinth and there's only 1 sign which doesn't take you straight to the pool.
Soggiorno di 1 notte ad aprile 2024
Risposta di Deep Verma, General Manager, il giorno 29 apr 2024
Dear Marzia,Thank you for bringing these concerns to our attention. We apologize for the disappointment you experienced during your stay. Maintaining a clean and comfortable environment for our guests is a top priority, and we regret that we fell short of meeting your expectations in this regard. Additionally, we apologize for any inconvenience you encountered while trying to locate the pool area. We understand the importance of clear signage and ease of navigation for our guests, and we will review our signage and directions to ensure a more straightforward experience in the future.We truly appreciate your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Sincerely,

4/10 Scarso

Elizabeth

Mi è piaciuto: Pulizia
Soggiorno di 4 notti ad aprile 2024
Risposta di Deep Verma, General Manager, il giorno 29 apr 2024
Dear Elizabeth, Thank you for taking the time to share your feedback with us. We apologize that your stay did not meet your expectations, and we would like to learn more about your specific concerns so we can address them promptly. Please feel free to reach out so we can discuss your feedback further and work towards ensuring a more satisfying experience for our guests in the future. Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you back for a better stay soon.Sincerely,

10/10 Eccellente

Lisa

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great place! Very nice and welcoming staff. Room was very clean and area was quiet. Would recommend to anyone visiting. Definitely coming back!
Soggiorno di 1 notte ad aprile 2024
Risposta di Deep Verma, General Manager, il giorno 29 apr 2024
Dear Lisa, Thank you for your fantastic review! We're thrilled to hear that you had such a positive experience during your stay with us. Providing a clean and welcoming environment for our guests is our top priority, and we're delighted that our staff and accommodations met your expectations. Your recommendation means a lot to us, and we can't wait to welcome you back on your next visit. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know. Thanks again for choosing to stay with us!Sincerely,

10/10 Eccellente

Hilary, Calgary

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Deep Verma, General Manager, il giorno 29 apr 2024
Dear Hilary, Thank you so much for taking the time to leave us a wonderful 5-star review! We are delighted to hear that you had such a fantastic experience during your stay with us. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we are thrilled that we exceeded your expectations. We look forward to welcoming you back for another amazing stay in the future. If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Thank you again for choosing to stay with us!Sincerely,

10/10 Eccellente

Roland

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean rooms.
Soggiorno di 1 notte ad aprile 2024
Risposta di Deep Verma, General Manager, il giorno 29 apr 2024
Dear Roland,Thank you so much for taking the time to leave us a wonderful 5-star review! We are delighted to hear that you had such a fantastic experience during your stay with us. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we are thrilled that we exceeded your expectations. We look forward to welcoming you back for another amazing stay in the future. If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Thank you again for choosing to stay with us!Sincerely,

10/10 Eccellente

Hannelou, Regina

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
To be honest at first I was afraid it might not be clean due to review I saw, but it's actually very clean. It's near establishment and WEM - what I don't like is it's too loud in the morning (I think there was a biker outside) and also before night time because there were a group of soccer team/kids running in the hallway. Easy parking - there's a lot of parking. I was thinking to swim but because there's a lot of people in the pool I just think twice but the pool place looks relaxing. Staff is nice. I would definitely be back here again.
Soggiorno di 1 notte ad aprile 2024
Risposta di Deep Verma, General Manager, il giorno 26 apr 2024
Dear Hannelou, Thank you for your honest review! We're pleased to hear that you found our hotel to be very clean and conveniently located near establishments and WEM. We apologize for any inconvenience caused by noise disturbances during your stay, and we'll do our best to address these issues to ensure a more peaceful experience for our guests. We're glad you found our staff to be nice and that you enjoyed our ample parking facilities. We'd love to welcome you back for another stay, and we hope you'll have the chance to enjoy our pool area in a more relaxing environment next time!Sincerely,

8/10 Buono

James

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice place would stay there again.
Soggiorno di 1 notte a marzo 2024
Risposta di Deep Verma, General Manager, il giorno 26 apr 2024
Dear James, We're thrilled to hear that you enjoyed your stay with us and that our staff made a positive impression! Your satisfaction is our priority, and we look forward to welcoming you back for another great experience in the future!Sincerely,

10/10 Eccellente

James

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything is fine I like that hotel. The staffs are very nice
Soggiorno di 2 notti ad aprile 2024
Risposta di Deep Verma, General Manager, il giorno 25 apr 2024
Dear James, We're thrilled to hear that you enjoyed your stay with us and that our staff made a positive impression! Your satisfaction is our priority, and we look forward to welcoming you back for another great experience in the future!Sincerely,

10/10 Eccellente

Frederic

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent
Soggiorno di 1 notte ad aprile 2024
Risposta di Deep Verma, General Manager, il giorno 25 apr 2024
Dear Frederic, Thank you for taking the time to share your feedback! We're delighted to hear that you had a wonderful experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back again soon!Sincerely,

6/10 Soddisfacente

Gyaneshwar

Viaggio di coppia
Mi è piaciuto: Personale e servizio
It was loud and old.
Soggiorno di 3 notti ad aprile 2024
Risposta di Deep Verma, General Manager, il giorno 25 apr 2024
Dear Gyaneshwar, We're sorry to hear that you found your experience less than satisfactory. Your feedback is important to us, and we apologize for any inconvenience caused by noise or any perceived aging of our facilities. We'll definitely take your comments into consideration as we strive to improve and provide the best possible experience for all our guests. If there's anything specific you'd like to share with us to help us better address your concerns, please don't hesitate to reach out.Sincerely,

10/10 Eccellente

Steve

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
great place to stay
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Shannon

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very Amazing staff! Welcoming and made Che k in and out great! Pool was at our patio doors for easy access:) would definitely stay there again!
Soggiorno di 1 notte a marzo 2024
Risposta di Deep Verma, General Manager, il giorno 25 apr 2024
Dear Shannon, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and that our staff made your check-in and check-out experiences great. It's wonderful to know that you appreciated the convenience of having the pool right by your patio doors. We can't wait to welcome you back for another fantastic stay!Sincerely,

10/10 Eccellente

Chris

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
everything was great thank you for the great stay
Soggiorno di 2 notti ad aprile 2024
Risposta di Deep Verma, General Manager, il giorno 25 apr 2024
Dear Chris, We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West.Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

6/10 Soddisfacente

Tiffiny

It was ok
Soggiorno di 1 notte ad aprile 2024
Risposta di Deep Verma, General Manager, il giorno 23 apr 2024
Dear Tiffiny, Thank you for taking the time to provide your feedback regarding your recent stay. Although it seems you enjoyed your overall stay it appears that you had some constructive feedback for us. If you would like to elaborate a bit and provide some feedback, that would assist us on better serving you in the future. On behalf of the entire team here at the Sandman Hotel Edmonton West, we would like to thank you once again for your feedback and we are looking forward to welcome you back in the near future. Sincerely

10/10 Eccellente

Travis, Richer

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Stayed in the tower. Nice
Soggiorno di 1 notte ad aprile 2024
Risposta di Deep Verma, General Manager, il giorno 22 apr 2024
Dear Travis,We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West.Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

6/10 Soddisfacente

Melina

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte ad aprile 2024
Risposta di Deep Verma, General Manager, il giorno 23 apr 2024
Dear Melina, Thank you for taking the time to provide your feedback regarding your recent stay. Although it seems you enjoyed your overall stay it appears that you had some constructive feedback for us. If you would like to elaborate a bit and provide some feedback, that would assist us on better serving you in the future. On behalf of the entire team here at the Sandman Hotel Edmonton West, we would like to thank you once again for your feedback and we are looking forward to welcome you back in the near future. Sincerely

10/10 Eccellente

Phui Lan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Deep Verma, General Manager, il giorno 22 apr 2024
Dear Phui,We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West.Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

10/10 Eccellente

Jasdeep

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Love it
Soggiorno di 1 notte ad aprile 2024
Risposta di Deep Verma, General Manager, il giorno 19 apr 2024
Dear Jasdeep,Thank you so much for your positive feedback! We’re thrilled to hear you enjoyed your stay with us.On behalf of the entire team here at Sandman Hotel Edmonton West I would like to extend a sincere Thank You for the wonderful feedback. It’s such a rewarding feeling for my team and myself to see our guests enjoying their stay. Thanks again for your stay and we will look forward to welcome you again. Sincerely,

10/10 Eccellente

scott

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The courtyard with the poolside room was great for the kids and to have a place to chill once they went to bed. Our new go to hotel when we go to Edmonton for sure.
Soggiorno di 2 notti ad aprile 2024
Risposta di Deep Verma, General Manager, il giorno 18 apr 2024
Dear Scott, Thank you for giving us a perfect rating and i am glad to hear you love our courtyard pool. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care and will look forward to welcome you again!Sincerely,

10/10 Eccellente

Roy

Viaggio di lavoro
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Decent
Soggiorno di 1 notte ad aprile 2024
Risposta di Deep Verma, General Manager, il giorno 19 apr 2024
Dear Roy, Thank you so much for your positive feedback! We’re thrilled to hear you enjoyed your stay with us.On behalf of the entire team here at Sandman Hotel Edmonton West I would like to extend a sincere Thank You for the wonderful feedback. It’s such a rewarding feeling for my team and myself to see our guests enjoying their stay. Thanks again for your stay and we will look forward to welcome you again. Sincerely,

8/10 Buono

Leroy

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Either Expedia or the Hotel decided not to give me room without a balcony. I think I might have to be more specific for the next booking.
Soggiorno di 1 notte ad aprile 2024
Risposta di Deep Verma, General Manager, il giorno 18 apr 2024
Dear Leroy, We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West. Please accept our apologies for the inconvenience you experienced not having room with Balcony. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

2/10 Terribile

Jacquelin

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Condizioni e dotazioni della struttura
2 out of our three rooms were not ready until 4:45 when check in is at 4 Also a Very loud hotel… Had a room around the pool and the rooms are Not Sound Proof at all, they also did not have towels at the Pool, people yelling and banging on doors at 12:30 in the morning, had to get security to stop them We as great that our kids could play and be loud, Also got woke up early from a choir singing in the Pool which was beautiful!! But also after not being able to rest, fairly frustrating No
Soggiorno di 1 notte ad aprile 2024
Risposta di Deep Verma, General Manager, il giorno 16 apr 2024
Dear Jacquelin, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.I would be glad to discuss any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance!Sincerely,

6/10 Soddisfacente

Jay

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
This is a difficult review, the rooms were tiny, the "king" beds were the smallest king beds ive ever seen. I had to change my reservation a day before because i found out the room we had didnt have a bathtub, my wife is handicapped so very important, and 1 of the 2 rooms we got the toilet wasnt working. The area has lots of shopping and food selection, so that was a plus. On the plus side, when i was checking out of our 2 rooms, the guy asked how our stay was, i answered horrible. Before i even had a chance to run down my list of things, he refunded me 1 night per room, dropping my bill in half. So while i wasnt happy with the rooms, he made up for it with no questions asked and was very apologetic. So, all that being said, i would give them another try with a little more knowledge of the rooms NOT to get.
Soggiorno di 2 notti ad aprile 2024
Risposta di Deep Verma, General Manager, il giorno 16 apr 2024
Dear JayThanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.We will share your valuable comments, concerns and suggestions with our team to enhance our service all your future stays with us. Again, thank you so much for your stay and will look forward to welcome you again!Sincerely,

8/10 Buono

michael

Soggiorno di 1 notte ad aprile 2024

8/10 Buono

Shayne

Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Mouhamad

Soggiorno di 2 notti ad aprile 2024

8/10 Buono

Stephen D

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We like the Denny’s nearby, the parking and roads to get here a bit of a hassle but nothing too serious.
Soggiorno di 1 notte ad aprile 2024
Risposta di Deep Verma, General Manager, il giorno 16 apr 2024
Dear Stephen D, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Sincerely,

10/10 Eccellente

Jenny

Friendly and clean
Soggiorno di 1 notte ad aprile 2024
Risposta di Deep Verma, General Manager, il giorno 16 apr 2024
Dear Jenny, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Sincerely,

10/10 Eccellente

Philip

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Love that there is a 24 hour restaurant on site
Soggiorno di 1 notte ad aprile 2024
Risposta di Deep Verma, General Manager, il giorno 10 apr 2024
Dear Philip,We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West.Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

2/10 Terribile

Jonas

I was told the pool will be open the next day and we stayed 2 days. Ti made make it worst, I left my family there thinking they were having fun but little that I know and expect. I don’t recommend this place at all as they offer me $40 for breakfast. shame on you
Soggiorno di 2 notti ad aprile 2024
Risposta di Deep Verma, General Manager, il giorno 10 apr 2024
Dear Jonas, Thank you so much for your valuable feedback and please accept our apologies for the shortcomings you experienced due to pool been closed. Unfortunately, we had to close the pool due to urgent maintenance. We always strive to provide enhanced guest experience to our best capability and hope to have you back as our valued & loyal guest. I would be glad to discuss the issues you experienced in the hope to alleviate some of the disappointment. Again, thank you so much for your stay and we will look forward to welcome you again. Sincerely,

10/10 Eccellente

Frank

Been coming here for years
Soggiorno di 1 notte ad aprile 2024
Risposta di Deep Verma, General Manager, il giorno 10 apr 2024
Dear Frank,We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West and thank you so much for being our loyal guest. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

4/10 Scarso

Leigha

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
My husband was impressed that I did not make him take me to a different hotel. The room was not very clean the hallways always had garbage in them, granted this is from other guests and not completely on the hotel. It smelt like weed everywhere you went, I am 7 months and did not care for that. I only stayed for the remainder of our reservation because I prepaid for it through Expedia and would not get my $550 back but I will not make this mistake again at any sandman hotel. They did not clean around the coffee machine it had old spilled coffee on it, you did not want to walk around without shoes on either, we did not want to use the shower and the bathroom hardly looked clean with dirt in all the corners and hairs in the shower. Yes I have high expectations but anyone paying that kind of money should. The staff was very friendly.
Soggiorno di 3 notti ad aprile 2024
Risposta di Deep Verma, General Manager, il giorno 16 apr 2024
Dear Leigh,Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.I would be glad to discuss any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance!Sincerely,

10/10 Eccellente

Janelle

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Convenient location, close to everything.Great service from hotel staff!
Soggiorno di 2 notti a marzo 2024
Risposta di Deep Verma, General Manager, il giorno 10 apr 2024
Dear Janelle, We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West.Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

10/10 Eccellente

Jessel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very good!👍
Soggiorno di 1 notte ad aprile 2024
Risposta di Deep Verma, General Manager, il giorno 10 apr 2024
Dear Jessel,We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West.Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

8/10 Buono

Richard

Soggiorno di 1 notte ad aprile 2024
Risposta di Deep Verma, General Manager, il giorno 26 apr 2024
Dear Richard, We're thrilled to hear that you enjoyed your stay with us and that our staff made a positive impression! Your satisfaction is our priority, and we look forward to welcoming you back for another great experience in the future!Sincerely,

10/10 Eccellente

Jessie-James

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
No parking lot was packed
Soggiorno di 1 notte ad aprile 2024
Risposta di Deep Verma, General Manager, il giorno 10 apr 2024
Dear Jessie-James,We’re so happy to hear you had a great stay at Sandman Hotel Edmonton West.Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing hotel guests like you. Thanks again for your wonderful review and we look forward to welcome you again.Sincerely,

6/10 Soddisfacente

Linda

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
The rooms need hooks and a mirror! No hooks what so ever.
Soggiorno di 2 notti ad aprile 2024
Risposta di Deep Verma, General Manager, il giorno 10 apr 2024
Dear Linda, Thank you for taking the time to provide your feedback regarding your recent stay. Although it seems you enjoyed your overall stay it appears that you had some constructive feedback for us. Your feedback would assist us on better serving you in the future. On behalf of the entire team here at the Sandman Hotel Edmonton West, we would like to thank you once again for your feedback and we are looking forward to welcome you back in the near future. Sincerely

8/10 Buono

Darryl

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Was a nice stay, room was nice size and beds pillows were comfortable. Pool decking could use daily or more cleaning would be my only complaints.
Soggiorno di 4 notti a marzo 2024
Risposta di Deep Verma, General Manager, il giorno 3 apr 2024
Dear Darryl,Thank you for the 4 Star Review!We're thrilled to learn that you had an enjoyable overall stay with us. It was truly our pleasure to be of service to you. Your feedback regarding the pool decking cleanliness is invaluable, and rest assured, we'll promptly address this matter to ensure a pristine experience for all our guests.On behalf of the entire team at Sandman Hotel Edmonton West, we extend our heartfelt gratitude for your positive review. We eagerly anticipate the opportunity to welcome you back in the near future.Sincerely,

8/10 Buono

Donna

Mi è piaciuto: Personale e servizio
Soggiorno di 2 notti a marzo 2024
Risposta di Deep Verma, General Manager, il giorno 3 apr 2024
Dear Donna,Thank you for the 4 Star Review !!!I'm very happy to hear that you enjoyed your overall stay and it was our pleasure to be of service to you. On behalf of the entire team here at the Sandman Hotel Edmonton West, we would like to thank you for the positive review and we are looking forward to welcome you back in the near future. Sincerely

8/10 Buono

Joseph

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 4 notti a marzo 2024
Risposta di Deep Verma, General Manager, il giorno 3 apr 2024
Dear Joseph ,Thank you for the 4 Star Review !!!I'm very happy to hear that you enjoyed your overall stay and it was our pleasure to be of service to you. On behalf of the entire team here at the Sandman Hotel Edmonton West, we would like to thank you for the positive review and we are looking forward to welcome you back in the near future. Sincerely

6/10 Soddisfacente

Charles

Soggiorno di 4 notti a marzo 2024
Risposta di Deep Verma, General Manager, il giorno 22 apr 2024
Dear Charles, Thank you for taking the time to provide your feedback regarding your recent stay. Although it seems you enjoyed your overall stay it appears that you had some constructive feedback for us. If you would like to elaborate a bit and provide some feedback, that would assist us on better serving you in the future. On behalf of the entire team here at the Sandman Hotel Edmonton West, we would like to thank you once again for your feedback and we are looking forward to welcome you back in the near future. Sincerely