Vacanze El Kelâat Es-Sraghna

Mauvaise adresse renseigne sur hôtels.com- quartier craignos - petit déjeuner hors de prix - photos au grand angle. L’arnakeche à Marrakech

Not as advertised. I know you get what you pay for but this was pretty bad: no ac the first night, cockroach in the toilet, pool not a pool, breakfast was three different types of bread and that's it and they charged for water when I requested it with my breakfast. I do not recommend this hotel.

Molto bello! Personale disponibile e molto gentili. Sicuramente ci torneremo !

**AVOID THIS RIAD – SAVE YOUR MONEY!** Absolutely disgraceful experience. The Riad advertises deluxe double rooms with beautiful photos, but some rooms look NOTHING like them. Our room was dark, shabby, poorly maintained and not worth anywhere near what we paid. When we complained, staff claimed the photos were simply of some rooms. The manager eventually admitted we hadn't received the room type we booked, blaming Hotels.com. At checkout, another staff member admitted we weren't the first guests affected. Despite this, nobody offered compensation or even made an effort to put things right. Completely unacceptable! The room had no pillowcases, the toilet was loose on the floor, the toilet seat was detached, and the showerheads were rusty. The swimming pool was filthy, and breakfast was an absolute joke. One morning, they had run out of milk for coffee ONE HOUR before breakfast ended, despite shops selling milk just around the corner. Utterly ridiculous! The location is also misleading. It's a 20–25-minute walk to the main square, and the Google Maps location on Hotels.com is completely wrong. Solo female travellers may also feel uncomfortable walking back in the evening. The only positive was being able to get a taxi directly to the door. Marrakech was amazing, but this Riad seriously damaged our experience. Misleading photos, the wrong room, terrible maintenance, poor cleanliness and zero customer care. DO YOURSELF A FAVOUR AND BOOK SOMEWHERE ELSE.