8/10 Buono
Gia
Viaggio di coppia
14 set 2025
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We would rate our stay 4/5, as it didn’t fully meet our expectations for a 5-star resort. We stayed in the Premier Suite (complimentary upgrade due to pool renovations). While the main pool was unavailable, the hotel was at only ~30% capacity, which made for a more peaceful experience, and they kindly offered complimentary access to the pool at Miniloc Island.
That said, we did find the finishes in both the room and shared spaces to feel quite dated. This was especially noticeable in the bathrooms, where there were visible stains on the walls and floors. Check-in also felt a little impersonal — we weren’t offered welcome drinks, though we noticed other guests arriving later were.
On the positive side, the staff were absolutely wonderful — warm, attentive, and truly 5/5 service. The bed was very comfortable, the AC worked perfectly, and breakfast was excellent. Overall, this may well be considered a 5-star resort in El Nido standards, but for those more accustomed to Western-style 5-star hotels, it’s good to keep expectations in check.
Gia
Soggiorno di 3 notti a settembre 2025
