Una cassaforte in camera, una scrivania, Wi-Fi gratuito, lenzuola

Recensioni per Days Inn by Wyndham El Paso Airport East

2 out of 5
Days Inn by Wyndham El Paso Airport East
10635 Gateway Blvd W, El Paso, TX

Recensioni

5,4
Valutazione di 10 - Eccellente. 136 su 1000 recensioni" "
Valutazione di 8 - Buono. 188 su 1000 recensioni" "
Valutazione di 6 - Soddisfacente. 167 su 1000 recensioni" "
Valutazione di 4 - Scarso. 176 su 1000 recensioni" "
Valutazione di 2 - Terribile. 333 su 1000 recensioni" "

5,6/10

Pulizia

6,2/10

Personale e servizio

4,8/10

Servizi

5,2/10

Condizioni e dotazioni della struttura

5,0/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Daniel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024
Risposta di Sophia CSR, il giorno 19 mag 2024
Hi Daniel,Winning a 5-star rating from our customers makes us very happy and motivates us to keep providing exceptional service. We are overjoyed that you had a pleasant stay, and we look forward to having you stay with us once more on your travels in the future.

4/10 Scarso

RAUL

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Con todo respeto, si está en remodelación, por favor apúrense mucho !! Está muuuy descuidado, el desayuno es una isla de café absolutamente insuficiente. Pero la atención del personal es excelente en verdad !!!
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 6 mag 2024
Hi Raul,We apologize for any inconvenience caused by the state of our facilities. Your comments about the breakfast and the overall condition of the property are duly noted, and we'll work diligently to address these areas promptly. We're glad to hear that you appreciated the excellent attention from our staff, and we'll ensure they receive your commendation. Please know that your satisfaction is our priority, and we're committed to improving your experience with us. We hope to welcome you back to a fully renovated and enhanced Comfort Inn in the future.

4/10 Scarso

sergio, Laveen

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 29 apr 2024
Hi Sergio,Our objective is to deliver a superior experience, and we acknowledge that we did not meet your expectations on this occasion. We are eager to gain insight into the challenges you encountered during your visit, which led to a rating of 2. Your candid feedback, whether positive or negative, is crucial for our continuous improvement. We look forward to the opportunity to better serve you in the future.

2/10 Terribile

Daniel

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very horrible experience
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 25 apr 2024
Hi Daniel,We are distressed to see you unhappy. We never want our guests to go back with an unpleasant experience. Our main purpose is to make our guests smile and be happy and for this, we strive each day. We regret we fail this time in your case. Kindly let us know about your disappointments in more detail. So, we can make the required changes and improvements. We hope to serve you better in the future.

4/10 Scarso

ANGEL

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 25 apr 2024
Dear Guest,I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.

2/10 Terribile

FRANZ

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Para empezar el baño estaba muy sucio tenía toallas sucias de algún otro huésped olía muy mal en el cuarto y yo reservé un cuarto con camas queen y nos dieron cuarto con camas matrimoniales y tenía agua caliente para bañar
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 22 apr 2024
Hi Franz,Ensuring the cleanliness of our property is a top priority for our team, and we are disheartened to learn that you had concerns about our diligence in this regard. Additionally, we regret any inconvenience caused by the lack of hot water. It is never our intention for our customers to have a less-than-satisfactory experience. Your feedback is valuable, and our team will utilize it to address the mentioned concerns and enhance their performance. We genuinely hope to have the opportunity to welcome you back in the future and provide you with an improved and more enjoyable stay.

6/10 Soddisfacente

Steve

Viaggio di lavoro
I liked that it had close access to Walmart and other areas. However the walls are paper thin and if you are staying on the third floor like I was your room physically shakes as people walk by. This occurs all hours of the night.
Soggiorno di 5 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 22 apr 2024
Hi Steve,We're pleased to hear that you appreciated the close access to nearby amenities. However, we apologize for the inconvenience caused by noise and vibrations from guests walking by, especially during the night. We regret that we fell short of your expectations in this regard. We'll address these concerns with our team to find solutions and improve our guests' experience. We hope to have the opportunity to welcome you back for a better experience in the future.

2/10 Terribile

Gisela

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
They were increasingly rude.
Soggiorno di 2 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 15 apr 2024
Hi Gisela,This is not the level of service we aim to provide to our guests. Please accept our sincerest apologies for any rudeness you encountered during your stay. We value your feedback and take it seriously, and we'll investigate the issue with our staff. We hope to have the opportunity to regain your trust in the future.

4/10 Scarso

Nathan

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Skipped the airport shuttle, which was the reason we selected it because there was no accommodation if they overfilled. No booking. No lights in the room. They acted like it was user error when I reported it and did not follow up. No security latch on the door. No soap. We had hiked all day and I wanted a shower. Some guy in the office had to rummage through a junk drawer to find some. Floors were filthy. A bare bulb in the bathroom, but at least there was light. Broken TP dispenser. At least the air conditioner drowned out the loud neighbors who left their door open at all times. No water in the pool, but plenty of trash in it. I guess these are the high Days Inn standards and classiness of Wyndham. Maybe the head honchos should come for a stay.
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 8 apr 2024
Hi Nathan,We apologize for the numerous issues you encountered during your stay. This does not reflect the standard of service we aim to provide, and we are disappointed to hear about your experience. Rest assured, we take your feedback seriously and will address these issues promptly to ensure they do not occur in the future. We appreciate your patience and hope to have the opportunity to restore your faith in our hotel on your next visit.

2/10 Terribile

Miguel

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
cuando llegue ala reservacion , no tenian habitacion disponible , me querian mover a habitaciones diferentes a mi acompanante y ami... espere un buen rato para que me asignaran una habitacion como la que yo habia reservado...pesimo servicio
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 3 apr 2024
Hi Miguel,Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect in the near future.

4/10 Scarso

Laura

Soggiorno di 3 notti a marzo 2024
Risposta di Sophia CSR, il giorno 23 apr 2024
Hi Laura,We recognize that we fell short of meeting your expectations on this particular occasion as reflected in your rating of 2. We are keen to understand the specific challenges you faced during your visit, as your honest feedback, whether positive or negative, is essential for our ongoing enhancements. We anticipate the chance to improve and offer you a superior service in the future.

6/10 Soddisfacente

Laura

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
O
Soggiorno di 2 notti a marzo 2024
Risposta di Sophia CSR, il giorno 1 apr 2024
Hi Laura,Thank you for awarding us a 3-star rating. We trust you had a pleasant stay with us. If you have any suggestions on how we can further enhance our guests' experience, please don't hesitate to share. We're eager to welcome you back on your next visit!

10/10 Eccellente

Ricardo

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff members are friendly n kind
Soggiorno di 3 notti a marzo 2024
Risposta di Sophia CSR, il giorno 1 apr 2024
Hi Ricardo,Thank you for your kind words about our staff! We are delighted to hear you had a positive experience with our team. We look forward to welcoming you again in the future

8/10 Buono

Karina

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Good service
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 26 mar 2024
Hi Karina,Thank you for your kind words about our staff! We are delighted to hear you had a positive experience with our service. We look forward to welcoming you again in the future

4/10 Scarso

Sheron

Viaggio di lavoro
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
THE SHOWERHEAD WAS GOOD. SCANT number of pillows. VERY NOISY OVERHEAD. BROKEN DOOR LOCK-- NOT ENOUGH BEDDING; had to bring in my blanket from the car. Broken Drain handle in tub.
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 22 mar 2024
Hi Sheron,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Rest assured that this is not representative of the standard we aim to provide. I hope you will consider giving us another chance to exceed your expectations in the future.

2/10 Terribile

Jesus Daniel

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi
The guy on front desk nothing profesional too slow
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 14 mar 2024
Dear Guest,Your feedback is important to us, and we will address this issue with our team to ensure a more efficient experience for our guests. We appreciate you bringing this to our attention and hope to have the opportunity to serve you better on your next visit.

4/10 Scarso

Daniela

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
I paid for two nights but didn't even stay one night. I felt extremely unsafe.To top it off as we walked into the room. One of the beds was not made. Room looked dirty. It didn't seem like the rooms are being cleaned after each guest. But I guess you get what you pay for.
Soggiorno di 2 notti a marzo 2024
Risposta di Sophia CSR, il giorno 4 mar 2024
Hi Daniela,We sincerely apologize for the discomfort and inconvenience you experienced during your brief stay with us. Ensuring the safety and comfort of our guests is our top priority, and we are a family-friendly hotel all guests feel safe at our property. Your feedback regarding the cleanliness of the room and the unmade bed is deeply concerning, and we will address these issues with our housekeeping team to ensure proper cleaning protocols are followed. Your comments are taken seriously, and we will strive to make necessary improvements to prevent similar situations. If you would consider giving us another chance in the future, we would welcome the opportunity to provide you with a much-improved experience.

6/10 Soddisfacente

Analilia

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e servizi
Dirty bathroom and floors
Soggiorno di 1 notte a febbraio 2024
Risposta di Sophia CSR, il giorno 4 mar 2024
Hi Analilia,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. We apologize for the inconvenience faced by you and never want our customers to have a bad experience. Our housekeeping team will use your feedback to address your concerns and improve their performance. We hope to serve you again in the future.

6/10 Soddisfacente

Analilia

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e servizi
Dirty bathroom
Soggiorno di 2 notti a febbraio 2024
Risposta di Sophia CSR, il giorno 4 mar 2024
Hi Analilia,Maintaining a clean property is of utmost importance to us, and it's disheartening to learn that you had some reservations about our efforts in this regard. We sincerely apologize for any inconvenience this may have caused you. Your feedback is invaluable, as we always strive to ensure our guests have a positive experience. The insights you've shared will be used to guide our housekeeping team in making necessary improvements. We truly hope to have the opportunity to welcome you back in the future and provide you with an improved stay.

6/10 Soddisfacente

Carlos

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Did not supply enough towels for our party of 4 and rooms were dirty especially the shower
Soggiorno di 6 notti a febbraio 2024
Risposta di Sophia CSR, il giorno 4 mar 2024
Hi Carlos,We apologize for the inconvenience you experienced during your stay. Providing adequate towels and ensuring cleanliness are essential aspects of our service, and we regret falling short in these areas. Your feedback regarding the cleanliness of the rooms, especially the shower, is concerning, and we will address this matter with our housekeeping team to ensure such oversights do not occur in the future. Please accept our apologies, and we appreciate your understanding. If you choose to stay with us again, we will strive to provide you with a much-improved experience.

10/10 Eccellente

Rodolfo

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice!
Soggiorno di 5 notti a febbraio 2024
Risposta di Sophia CSR, il giorno 1 mar 2024
Hi Rodolfo,Guest satisfaction is our number one objective, we really appreciate your wonderful rating of 5 stars and review. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Buono

Oscar

Soggiorno di 2 notti a febbraio 2024
Risposta di Sophia CSR, il giorno 28 feb 2024
Hi Oscar,It brings us joy to learn about your positive experience with our service. We appreciate your generous 4-star rating. If there are specific areas you think we can enhance to earn that fifth star, we welcome your feedback. Continuously striving to improve, we aim to provide the best possible experience for our guests. We eagerly anticipate the opportunity to serve you again in the future.

2/10 Terribile

Valeria

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
dirty, there were cockroaches in the room, the bathroom was dirty
Soggiorno di 1 notte a febbraio 2024
Risposta di Sophia CSR, il giorno 26 feb 2024
Hi Valeria,I apologize sincerely for the unacceptable conditions you encountered during your stay. Your experience falls well below our standards of cleanliness and comfort, and we're deeply sorry for any discomfort caused by the presence of cockroaches. Immediate action will be taken to address these issues and ensure that they do not recur. We hope to have the opportunity to restore your confidence in our hotel on any future visits.

8/10 Buono

James

Viaggio con animali domestici
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
good value all around.
Soggiorno di 1 notte a febbraio 2024
Risposta di Sophia CSR, il giorno 21 feb 2024
Hi James,We're delighted to hear that you found our hotel to be a good value overall! We're pleased that you appreciated the experience. Thank you for your positive feedback, and we look forward to welcoming you back in the future!

4/10 Scarso

ALEXEI

Soggiorno di 1 notte a febbraio 2024
Risposta di Sophia CSR, il giorno 21 feb 2024
Hi Alexei,As you have rated us below 5, we are concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. We welcome all your honest comments, whether it is positive or negative to improve our services. Hope to serve you better in the future.

8/10 Buono

Gabe

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Better than Motel 6!
Soggiorno di 1 notte a febbraio 2024
Risposta di Sophia CSR, il giorno 20 feb 2024
Hi Gabe,Thank you for awarding us a 4-star rating. We're delighted to learn that you had a positive experience with our service. If there are any particular areas you believe we could refine to earn that fifth star, please feel free to share. We're constantly seeking ways to elevate our services and ensure our guests have the best possible experience. We look forward to the chance to serve you again in the future.

8/10 Buono

Michelle

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a febbraio 2024
Risposta di Sophia CSR, il giorno 18 feb 2024
Hi Michelle,Grateful for the generous 8-star rating you've awarded us. Our utmost priority is to ensure our guests' complete satisfaction, so we're eager to receive any ideas or suggestions you might have for your future visits. We're excited about the chance to welcome you back on your next trip, aiming to provide you with an even more exceptional experience.

6/10 Soddisfacente

Alberto

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Old hotel, not very safe and strange people
The hotel was ok for a 1 night stay, it was clean and that's all. We just arrived, slept, took a shower and left in the morning. It's an old, motel, it smelled strange like if someone next door was smoking weed. There were strange looking people in the parking lot, and some of the guests in the other rooms looked like homeless renting a hotel to spend the night. It does not feel very safe, honestly, but what can we expect for 60 dollars per night, right? It served its purpose, but we would definitely not say here again.
Soggiorno di 1 notte a febbraio 2024
Risposta di Sophia CSR, il giorno 18 feb 2024
Hi Alberto,Our team apologizes for the experience you had during your stay. Ensuring the safety and comfort of our guests is our top priority and all guests feel safe at our property. We take your feedback seriously and will address the issues you've mentioned to prevent them from happening again. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again.

2/10 Terribile

Samantha

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Messy
Soggiorno di 1 notte a febbraio 2024
Risposta di Sophia CSR, il giorno 13 feb 2024
Hi Samantha,We apologize for the messiness you experienced during your stay. Maintaining a clean and tidy environment is important to us, and we regret any inconvenience caused. We will address this issue promptly to ensure a more pleasant experience for our guests in the future. If there are any specific concerns you'd like to share so we can improve, please feel free to let us know. Your feedback is valuable to us.

6/10 Soddisfacente

Javier

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
In fact the problem is with the bathtub plumbing.
Soggiorno di 1 notte a febbraio 2024
Risposta di Sophia CSR, il giorno 11 feb 2024
Hi Javier,We apologize for the inconvenience caused by the issue with the bathtub plumbing. Rest assured, we will address this promptly to ensure it's resolved for future guests. We're committed to providing a more enjoyable experience during your next visit.

6/10 Soddisfacente

Fany

Está muy céntrico , solo las instalaciones están un poco descuidadas
Soggiorno di 1 notte a febbraio 2024
Risposta di Sophia CSR, il giorno 6 feb 2024
Hi Fany,Glad to hear that you found our hotel centrally located. However, we apologize for any shortcomings you experienced with our facilities. Please rest assured that we take your comments seriously, and we will address any areas of neglect promptly to ensure a better experience for our guests. Hope to have the opportunity to provide you with an enhanced experience during your next stay.

6/10 Soddisfacente

Ngoc

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Upset because no hot water in bathroom
Soggiorno di 1 notte a febbraio 2024
Risposta di Sophia CSR, il giorno 6 feb 2024
Hi Ngoc,The issue you mentioned is not the standard of service we aim to provide and we regret that we fell short of meeting your expectations in this regard. Please know that we take your feedback seriously, and we will investigate this issue immediately to ensure that it is resolved promptly. Hope to have the opportunity to restore your confidence in us during your next visit.

8/10 Buono

Miguel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good stay
Stay was good. Room was cozy. Someone tried to open our door in the middle of the night. But overall good.
Soggiorno di 1 notte a febbraio 2024
Risposta di Sophia CSR, il giorno 5 feb 2024
Hi Miguel,Thank you for sharing your feedback. We're glad to hear that your stay was good and that you found the room cozy. However, we're concerned to learn about the incident of someone attempting to open your door in the middle of the night. Your safety and security are paramount, and we apologize for any discomfort this may have caused. We will address this issue with our team as to why this incident happened. We appreciate your input and hope to welcome you back for an even better experience in the future. Safe travels!

8/10 Buono

Earl

Soggiorno di 1 notte a febbraio 2024
Risposta di Sophia CSR, il giorno 5 feb 2024
Hi Earl,Grateful for the generous 8-star rating you've awarded us. Our utmost priority is to ensure our guests' complete satisfaction, so we're eager to receive any ideas or suggestions you might have for your future visits. We're excited about the chance to welcome you back on your next trip, aiming to provide you with an even more exceptional experience.

4/10 Scarso

Ronald

Non mi è piaciuto: Pulizia
Traffic noise all night, housekeeping not attentive.
Soggiorno di 1 notte a febbraio 2024
Risposta di Sophia CSR, il giorno 5 feb 2024
Hi Ronald,We highly value your feedback as it provides us with a chance to enhance our service. Your comments are taken seriously, and we look forward to the opportunity to provide you with the exceptional experience you anticipate in the near future.

6/10 Soddisfacente

Josue

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Can’t complain for the price.
Soggiorno di 2 notti a gennaio 2024
Risposta di Sophia CSR, il giorno 25 gen 2024
Hi Josue,Our team is glad you had a nice stay with us, and we appreciate your rating. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

10/10 Eccellente

thien

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Sophia CSR, il giorno 27 gen 2024
Hi Thien,Getting a 5-star rating from our guests is genuinely heartening and inspires us to persist in delivering outstanding service. We're thrilled that your stay was enjoyable, and we eagerly anticipate hosting you again during your future journeys.

10/10 Eccellente

Ernesto

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great place, wouldn’t mind staying there again!
Soggiorno di 3 notti a gennaio 2024
Risposta di Sophia CSR, il giorno 23 gen 2024
Hi Ernesto,Delighted to hear you had a fantastic experience! We're thrilled to be your choice for accommodation and look forward to welcoming you back.

4/10 Scarso

Stuart Wendell Shore

Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Property was inexpensive, but still not worth it. Noisy, with the freeway located 100 yards to the south, no latching lock on the door, and no WiFi!
Soggiorno di 1 notte a gennaio 2024
Risposta di Sophia CSR, il giorno 19 gen 2024
Hi Stuart,We regret the noise disturbance, issues with the door lock, and the lack of WiFi. Your feedback is important, and we'll work to address these issues to improve our guests' experiences. We appreciate your input and hope you'll consider giving us another chance in the future.

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Inside remodeled
inside was remodeled very nicely. clean room and comfortable beds. Breakfast is only coffee and doughnuts.
Soggiorno di 1 notte a dicembre 2023
Risposta di Sophia CSR, il giorno 10 gen 2024
Dear Guest,Thank you for your positive feedback on our recently remodelled interiors, clean rooms, and comfortable beds. We're pleased to hear that you enjoyed the upgraded accommodations. We appreciate your understanding regarding the limited breakfast options and will consider ways to enhance our offerings in the future. Your comfort is our priority, and we look forward to welcoming you back for another pleasant stay.

6/10 Soddisfacente

Hector

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Sophia CSR, il giorno 2 gen 2024
Hi Hector,We are glad you had a nice stay with us, and we appreciate your rating. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

2/10 Terribile

Karen

Soggiorno di 1 notte a dicembre 2023
Risposta di Sophia CSR, il giorno 1 gen 2024
Hi Karen,I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.

2/10 Terribile

guillermo

Soggiorno di 1 notte a dicembre 2023
Risposta di Sophia CSR, il giorno 1 gen 2024
Hi Guillermo,Our objective is to deliver a superior experience, and we acknowledge that we did not meet your expectations on this occasion. We are eager to gain insight into the challenges you encountered during your visit, which led to a rating of 2. Your candid feedback, whether positive or negative, is crucial for our continuous improvement. We look forward to the opportunity to better serve you in the future.

10/10 Eccellente

Adrian

Soggiorno di 1 notte a dicembre 2023
Risposta di Sophia CSR, il giorno 1 gen 2024
Hi Adrian,Earning a perfect 10-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.

8/10 Buono

Cecilia

Soggiorno di 1 notte a dicembre 2023
Risposta di Sophia CSR, il giorno 29 dic 2023
Hi Cecilia,We are delighted to learn about your positive encounter with our service and value your generous 4-star rating. If there are particular aspects you believe we can refine to earn that coveted fifth star, we would greatly appreciate your input. Committed to ongoing improvement, our goal is to consistently deliver the highest quality experience for our guests. We look forward to the privilege of serving you again in the future.

4/10 Scarso

Jesus G

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi
We felt like we were given the Expedia room. The WiFi network was unreachable due to the long distance from the switch. The A/C unit was extremely noisy and we didn't get our room made during our stay. Nobody was at the front desk when needed. I'd say the property is being terribly mismanaged at the moment.
Soggiorno di 3 notti a dicembre 2023
Risposta di Sophia CSR, il giorno 27 dic 2023
Hi Jesus,It's disheartening to hear about issues with the assigned room, WiFi accessibility, noisy A/C unit, and the lapse in housekeeping service. We assure you that we are actively working to address these issues. Your feedback is crucial, and we will strive to provide a much-improved experience in the future. We look forward to serving you with an improved stay.

10/10 Eccellente

Adrian

Soggiorno di 1 notte a dicembre 2023
Risposta di Sophia CSR, il giorno 27 dic 2023
Hi Adrian,Being awarded a 10-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Horrible! Don't stay here!
Room was definitely not ready. Looked liked a half-ass renovation was attempted by someone with no knowledge in electricity or any repairs. Light switches don't work. Lamps don't work. Smoke detector missing. Seemed like housekeeping hadn't cleaned very well. AC/heater blows so much dust and smelled really bad due to not getting cleaned. Bathroom tub was disgusting. There was a used wash cloth hanging on the shower head. No alarm clock / missing. No telephone / missing. Would not stay here or recommend this place to anyone!
Soggiorno di 1 notte a dicembre 2023
Risposta di Sophia CSR, il giorno 25 dic 2023
Dear Guest,Your feedback regarding the condition of the room, cleanliness, and maintenance issues is deeply concerning, and we want to assure you that this falls short of our standards. Please know that we take your comments seriously, and we will address these issues promptly to prevent any recurrence. We hope you might reconsider staying with us in the future.

10/10 Eccellente

Rodolfo

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Sophia CSR, il giorno 25 dic 2023
Hi Rodolfo,Earning a perfect 5-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.

8/10 Buono

Elizabeth

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The bed was really comfortable.
Soggiorno di 1 notte a dicembre 2023
Risposta di Sophia CSR, il giorno 21 dic 2023
Hi Elizabeth,Delighted to hear that you found the bed comfortable! We strive to provide a restful experience for our guests. Thank you for sharing your positive feedback, and we look forward to welcoming you back for another comfortable stay.