Thank you for your review and we are sorry that you did not enjoy your experience with us. We have very different types of rooms and prices to best accommodate our guest, in this particular reservation the room that came in to our system through Expedia was a room with a Full Bed with a Hallway bathroom. The prices for a room with a hallway bathroom and one with a private bathroom are different; this would explain the up charge. We apologize for the Wi-Fi connectivity; I can assure you we were working to fix the issue and thank you for bringing it to our attention. We hope you enjoyed the rest of your travels.

Thank you for you review, we are glad to hear you enjoyed your stay with us. Safe travels.

Hello Christian, Thank you for your review, we apologize for the inconvenience with the soap and shampoo, we would have gladly provided that for you at the time of your stay, and we could have also been able to accommodate to to a quieter room. Again we apologize for the inconveniences. We hope you enjoyed the rest of your travels in El Paso.

Hello Alfredo, Thank you for your review. We hope you enjoyed the rest of your travels in El Paso.

Thank you for your rating Isela. We hope you enjoyed the rest of your travels in El Paso.

Thank you for your rating. We hope you enjoyed your travels in El Paso.

Hi Selena, thank you for your rating. We hope to see you again soon. Happy Travels

Thank you for your review Gerald, we apologize for any inconvenience you had during your stay here. we pride ourselves in our customer service and take these comment very serious, rest assure we will be looking into this matter. We hope you enjoyed the rest of travels in El Paso.

Hello Joan, thank you for your review. We hope you enjoyed the rest of your travels in El Paso.

Thank you for your rating Juan. We hope you enjoyed the rest of your stay in El Paso. Happy travels.

Jesus, Thank you for your review. We are glad you enjoyed your stay with us and we apologize for the parking situation. Unfortunately we have very limited parking since we are downtown. We hope to see you again soon. Safe travels.

Hello John, Thank you for your rating. Happy Travels.

Daniel, Thank you for your review. We are glad to hear that you had a nice stay with us. Happy travels.

Yeisdel, thank you for your review. When you arrived you upgraded from a Twin bed with a shared bathroom, which is the room you booked online, to a full bed with a shared bathroom. Yes, the price does change when there is a room upgrade. But also, the amount mentioned above is not what was charged. I invite you to call the Hotel and speak to one of our manager so that we can speak about this more in depth. We hope you enjoyed the rest of your travels in El Paso.

Carlos, Thank you for your review. We are glad to hear that you enjoyed your stay with us. We hope to see you again soon. Happy Travels

Hola Ali, Gracias por su comentario. Desasfortunadamente lo que paso fue que la reservacion que llego a nuestro sistema por parte de Expidia era para una habitacion con bano compartido, y es que si en efecto el tipo de habitacion en la que se quedo es mas economica por el echo de que no incluye television y el bano es compartido, por eso son los 40 dolares de diferencia para una habitacion con television y bano privado. Esperamos que tenga felices viajes.

Thank you for your review. We are sorry to hear that you did not enjoy your stay with us. We have different options of rooms, including the hostels, which are shared rooms, and we also have private rooms. We hope we knew about this situation at the time of your stay so that we could have better accommodated you. We hope you enjoyed the rest of your travels in El Paso.

Ryan, Thank you for your rating, We hope you enjoyed the rest of your travels in El Paso.

Hola Abdel, gracias por tu reseña. Nos alegra saber que disfrutó de su estadía con nosotros. Esperamos volver a verlo pronto y que haya disfrutado el resto de sus viajes en El Paso.

Albino, gracias por tu clasificasion.Pedimos disculpas por las molestias, actualmente estamos en el proceso de renovación de nuestras habitaciones y, a veces, todavía puede haber pintura y otros olores persistentes, si hubiéramos sabido sobre esta situación, lo hubiéramos acomodado mejor o trasladado a una habitación diferente. Nos enorgullecemos del aspecto antiguo que ofrece nuestro hotel y anunciamos en todos nuestros sitios de reservas que nuestro ascensor no funciona. Esperamos que haya disfrutado el resto de sus viajes en El Paso.

Thank you for your review Lorena. Indeed this is a non smoking hotel. As I mentioned on the phone with you, I personally inspected that room before and after your checkout and there was no smell of smoke. We take this matter very serious, since again, it is indeed a non smoking hotel. We apologize for the inconvenience and as I mentioned on our phone call, had we know about the situation at hand we would have moved or upgraded you to a different room. We hope you enjoyed the rest of your travels in El Paso.

Thank you for your review Timothy. We are glad to hear you enjoyed your stay with us. We hope to see you again soon.

Thank you for your review. We hope you enjoyed the rest of your travels in El Paso.

Hello John, Thank you for your review. We are glad to hear you enjoyed your stay at the hostel. We hope you enjoyed the rest of your travels in El Paso.

Jeffrey, Thank you for your review. We are happy to hear that you enjoyed your stay. We do apologized for what happened with your charger, we assure you that we will take a look into this. We hope you enjoyed the rest of your travels in El Paso.

Nathaniel, Thank you for your rating. We hope you enjoyed the rest of your travels in El Paso.

Thank you for your review. We are glad you enjoyed our history and we hope too see you soon. Happy Travels

Thank you for your review Dwight. We apologize for any inconveniences you may have. We were under the impression you were enjoying your stay with you as you keep extending your stay and are always very happy and friendly with all the staff. We pride ourselves in our costumer service and will address any issues with our staff as well as keeping the chemicals in the lobby to a minimum while our guests are in the lobby. We hope you enjoy the rest of your stay with us.

Marco, Thank you for your rating. We hope you enjoyed the rest of your travels in El Paso.

Thank you for your review. We are in the middle of upgrading our window and our heating and cooling system. The windows will help with the noise and each room will have its individual heating and cooling system. We try to be as tranparent as possible in all of our booking platforms about the heating and cooling system and also about our parking, we do have 2 free spots up front, they are first come first serve, it is very limited since we are downtown. We also have private rooms with private bathrooms to accommodate everyone of our guests. We hope you enjoyed the rest of your travels in El Paso.

Thank you for your review. We hope you had a pleasant stay with us.

Hello Lauren, Thank you for your review. We are happy to hear that you enjoyed your stay with us. we are indeed upgrading our windows and out heating and cooling system to better accommodate our guests. We are glad to hear your positive feedback. Thank you for staying with us and we hope to see you soon.

Thank you for your review. We are glad to hear you enjoyed your stay with us and we hope to see you again soon. Safe travels.

Thank you for your review Hector. We hope you enjoyed the rest of your travels in El Paso.

Hi Robert. Thank you for your rating. We hope you enjoyed your stay with us.

Thank you for your review. We are sorry that you did not enjoy your stay with us. We are located in a prime downtown location; therefore noise is present at times. Being transparent is very important and that is why we make sure to advertise the that noise is present on all of our online booking sites. We hope you would have mentioned the bed situation to us and our staff would have gladly assist you and accommodated you/ upgraded you to a different room. We hope you enjoyed the rest of your travels in El Paso.

Daniel, Thank you for your review. We hope to see you again soon.

Thank you for your rating Michelle. We hope you enjoyed the rest of your travels in El Paso.

John, Thank you for your feedback. Yes, unfortunately our elevator does not work but we do have a friendly staff that is more than happy to help you with your luggage up and down the stairs. We also offer rooms with a private bathroom and television included, which you can also find as one of our options in the Expedia website. We also have a self serve kitchen in the basement that offers all amenities needed for your cooking convenience. As far as the noise from the bars go, we are very transparent about this situation on all our booking platforms and we also inform all of our guests about this during check in time, I am sorry that we were not informed about this during your stay so that we could have accommodated you to a quieter area of the hotel and assisted with anything else you needed. We hope you enjoyed the rest of your travels in El Paso.

Francisco, Thank you for your review. We are glad to hear you enjoyed your stay and made a few friends along the way. We hope to see you again soon.

Miguel, Thank you for your review. We pride ourselves in our team and the costumer service we give each of our guests. We hope to see you back soon.

Alberto, We are sorry you did not have a good experience. We wish you would have notified us about this so we could make it a better stay for you. We hope you enjoyed the rest of your travels.

Hello Robert, Thank you so much for your review, we are glad to hear you had a good stay with us. Come visit us again soon. Safe Travels.

Thank you for your review! We are happy to hear that you enjoyed your stay with us! We hope that when you come back to El Paso you stay with us again!

Thank you for your review. We are sorry that you were not happy with your stay. During check in you mentioned that you may be leaving a day earlier than you booked and we informed you that you had booked a non refundable rate through a third party source, so if you did leave earlier you would not be refunded for that day. As for the heating/cooling systems we explain that due to El Paso's dry temperatures, we use centralized evaporative cooling and each room has a transom above the door to allow air to the room. We suggest you crack your windows and turn on your ceiling fans to allow the most optimal cooling of your room. In the winter, radiators in each room provide centralized stream heating. There is no individualized heating and cooling, however, there are ceiling fans in the rooms and extra blankets/fans available upon request. All our website platforms explain this, and this is also explained to every guest at check in time so that our guests have all the information on how the cooling/heating system works. During check in time our staff again explains this to all of our guests. When you notified us the first time about it being hot, we asked if you had the transom above the door open and you said no and refused to open it. Again, we informed you that you needed to open it for the cooling system to work. The next day, you were still not satisfied so we offered to upgrade rooms to one that gets better air flow and/or stay in the same room you were in and we would provide an extra fan, which you denied. We hope that you enjoyed your time in El Paso.

Thank you for your review! We are happy that you enjoyed your stay! We hope you come back soon!

Thank you for your review. We are so happy you enjoyed the hotel and hope to see you back really soon!