Servizio caffè

Recensioni per Motel 6 El Paso, TX - West

2 out of 5
Motel 6 El Paso, TX - West
7840 N Mesa St, El Paso, TX

Recensioni

7,8

Buono

Valutazione di 10 - Eccellente. 384 su 989 recensioni" "
Valutazione di 8 - Buono. 310 su 989 recensioni" "
Valutazione di 6 - Soddisfacente. 137 su 989 recensioni" "
Valutazione di 4 - Scarso. 65 su 989 recensioni" "
Valutazione di 2 - Terribile. 93 su 989 recensioni" "

8,0/10

Pulizia

8,0/10

Personale e servizio

7,2/10

Servizi

7,6/10

Condizioni e dotazioni della struttura

7,6/10

Ecosostenibilità

Recensioni

2/10 Terribile

Todd

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
I was eaten by bed bugs
Soggiorno di 1 notte a maggio 2024
Risposta di Sophia CSR, il giorno 24 mag 2024
Hi Todd,It is disheartening to hear about your experience. We regret you had issues with your stay. This is not the experience we strive to provide our valued guests. Our guests in the past have not complained about bed bugs. Hence we will be conducting a thorough inspection and changing the mattress immediately. We love to host you again for a better lodging experience.

10/10 Eccellente

Don

Mi è piaciuto: Pulizia, personale e servizio, servizi
Decent for the price.
Soggiorno di 5 notti a maggio 2024
Risposta di Sophia CSR, il giorno 20 mag 2024
Hi Don,A hearty thanks for your rating and review. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Eccellente

Martin

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice and Quiet !!
Soggiorno di 1 notte a maggio 2024
Risposta di Sophia CSR, il giorno 21 mag 2024
Hi Martin,A hearty thanks for your rating and review. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 Buono

Zhen Bang

Soggiorno di 1 notte a maggio 2024
Risposta di Sophia CSR, il giorno 21 mag 2024
Hi Zhen,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Eccellente

Alberto C.

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a maggio 2024
Risposta di Sophia CSR, il giorno 18 mag 2024
Hi Alberto,Greetings! Our team is delighted to have provided you with suitable accommodation for your trip here. We are happy to see this awesome 5-star rating and we hope to welcome you back again before long.

10/10 Eccellente

Alberto C.

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good price
Soggiorno di 1 notte a maggio 2024
Risposta di Sophia CSR, il giorno 18 mag 2024
Hi Alberto,Guest satisfaction is our number one objective, we really appreciate your wonderful rating and review. Our Team hopes to have the chance to serve you again on your next visit.

6/10 Soddisfacente

Judith

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
El baño para silla de ruedas es increíble, lo malo tienen un mueble cerca de la entrada del baño que reduce la movilidad de la silla. Se reservó la habitación con baño para silla de rueda y al momento de hacer check in hubo muchos problemas por la habitación, nos querian dar otra en planta alta. No la que reservamos y si tenian disponibilidad
Soggiorno di 1 notte a maggio 2024
Risposta di Sophia CSR, il giorno 16 mag 2024
Hi Judith,Thank you for sharing your feedback about your stay with us! We regret the inconvenience faced by you and will surely forward your valuable feedback to our team for improvements. Our Team always ensures that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

8/10 Buono

Jose E

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
F
Soggiorno di 1 notte a maggio 2024
Risposta di Sophia CSR, il giorno 12 mag 2024
Hi Jose,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Terribile

Amador

Muy mal
Soggiorno di 1 notte a maggio 2024
Risposta di Sophia CSR, il giorno 10 mag 2024
Hi Amador,Thank you so much for giving us the privilege to host your stay. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Terribile

Brisa

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
They dint let me in cause of mu id an now i have ti Pay
Soggiorno di 5 notti a maggio 2024
Risposta di Sophia CSR, il giorno 9 mag 2024
Hi Brisa,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 Buono

Irene

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 10 mag 2024
Hi Irene,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Eccellente

john

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
very friendly check-in very knowledgeable staff
Soggiorno di 1 notte a maggio 2024
Risposta di Sophia CSR, il giorno 7 mag 2024
Hi John,We are exceptionally thankful that you have honoured our staff members with praiseworthy words. Our Team sincerely appreciates your feedback and is happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

10/10 Eccellente

Lorraine

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Property can be sketchy but all our visits to this specific motel we have not had any problems thankfully. Staff are great!
Soggiorno di 2 notti a maggio 2024
Risposta di Sophia CSR, il giorno 7 mag 2024
Hi Lorraine,Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. Wish you a pleasant stay in the future as well.

10/10 Eccellente

Edgar

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Location, near the freeway, shopping areas at a walking distance, food choices walking distance.
Soggiorno di 3 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 5 mag 2024
Hi Edgar,A hearty thanks for your review. We are glad that you liked the location. Our Team sincerely appreciates your feedback. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

10/10 Eccellente

Phillip

Soggiorno di 4 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 24 mag 2024
Hi Philip,Being awarded a 5-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.

10/10 Eccellente

Kenneth

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The motel and staff was very nice and very clean. It looked like a brand new motel, but was told it has been there quite a while. They really keep it nice.
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 2 mag 2024
Hi Kenneth,Your 5-star review is greatly appreciated. We thank you for recognizing the service of our staff and the overall cleanliness of the hotel. Our Team takes pride in reviews like this as it is a testament to our guest’s satisfaction! We sure will strive for the best and look forward to serving you again here!

4/10 Scarso

Ej

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
It was a nice stay. But when they try and go into your room without knocking prior to check out it is very unprofessional and not ok. What if I was fresh out of the shower? They tried to go In twice both times without knocking well over and hour before the checkout time. Very unpleasant.
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 2 mag 2024
Dear Guest,On behalf of our entire team, I would like to apologize for your experience. I assure you that we will review these comments with our team to further research the matter. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

10/10 Eccellente

Richard

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was very friendly, the room was very clean, the bed was very comfortable, had a quiet nights sleep and the price was very reasonable. I was impressed.
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 23 apr 2024
Hi Richard,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.

4/10 Scarso

Adrian

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Stairs to second floor are dangerous especially that first step coming down To many POT smokers near a non smoking room OVERALL NON CONFIRMING WILL NEVER STAY HERE AGAIN LA QUINTA INN WILL THANK MOTEL 6 BECAUSE AT LA QUINTA WE WERE WELL RECIEVED.
Soggiorno di 1 notte a gennaio 2024
Risposta di Sophia CSR, il giorno 22 apr 2024
Hi Adrian,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us, and for that reason, we are incredibly sorry that we missed the mark. We hope to earn your business on future travels so that you can see our continuous improvement.

8/10 Buono

Avelina

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
A safe and comfortable place, and affordable, we were very satisfied with our visit there, Ty.
Soggiorno di 5 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 20 apr 2024
Hi Avelina,Thank you for your valuable opinion regarding our hotel. We strive to do our very best by accommodating every one of our guests. Our Team hopes to see you again soon and to impress you with our continued improvements.

2/10 Terribile

Aliza, El Paso

Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 18 apr 2024
Hi Aliza,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

6/10 Soddisfacente

Valerie

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi
The room was clean, bed was comfortable, coffee provided in the morning. I only gave it 3 stars because no shampoo was provided and no bottled water. For $100 bucks Cdn. one would expect a couple in-room perks.
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 18 apr 2024
Hi Valerie,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

6/10 Soddisfacente

Adriana

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia e personale e servizio
Piden bastante dinero para garantizar la estancia, el personal no es amable y los servicios de limpieza pueden mejorar. Habitaciones con olor a cigarrillo.
Soggiorno di 1 notte a febbraio 2024
Risposta di Sophia CSR, il giorno 18 apr 2024
Hi Adriana,We sincerely regret the inconvenience caused. I assure you that we will review these comments with our team to further research the matter. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

4/10 Scarso

Natalia

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Tenía pelos en la tina y en el lava manos, el piso y los muebles estaban sucio
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 15 apr 2024
Hi Natalia,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

10/10 Eccellente

Cecilia

Viaggio con animali domestici
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Me sentí muy bien, recibieron a mis mascotas sin cargos extras, está muy bien ubicada, es fácil conseguir alimentos.
Soggiorno di 2 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 14 apr 2024
Hi Cecilia,We are thrilled to know that everything was to your liking. We endeavour to make our guests stay enjoyable, and we are proud that we accomplished our goal.

10/10 Eccellente

Edward

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great stay… no frills, of course, but the room was clean and well maintained and the staff was very friendly.
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 11 apr 2024
Hi Edward,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.

10/10 Eccellente

Jonathan

Viaggio di coppia, Viaggio di lavoro
Very Prrompt and response
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 9 apr 2024
Hi Jonathan,Thank you for taking the time to complete our guest survey regarding your stay. We are so glad we were able to provide you with such a wonderful experience. Our team assures you the best of our services at all times.

10/10 Eccellente

Itzayana

Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 29 apr 2024
Hi Itzayana,Greetings! Our team is delighted to have provided you with suitable accommodation for your trip here. We are happy to see this awesome 5-star rating and we hope to welcome you back again before long.

8/10 Buono

Giovana

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Limpia y muy comoda para su precio. Muy satisfecha
Soggiorno di 3 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 6 apr 2024
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Buono

Brenda

Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 15 apr 2024
Hi Brenda,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Buono

Lucia

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My husband stayed and he really liked it.
Soggiorno di 3 notti a marzo 2024
Risposta di Sophia CSR, il giorno 24 mar 2024
Hi Lucia,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

2/10 Terribile

martha alicia

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Sophia CSR, il giorno 24 mar 2024
Hi Martha,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 Eccellente

Adriana

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
.
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 18 mar 2024
Hi Adriana,We are happy to see this 5-star rating. Our Team values your business and appreciates you choosing us. We hope to have the chance to serve you again on your next visit.

6/10 Soddisfacente

HIRAM

Mi è piaciuto: Pulizia
El registro es muy laborioso
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 16 mar 2024
Hi Hiram,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Terribile

David

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
No shampoo, short on towels, mattresses as hard as a rock, room as small as a mosquito, smells as bad as a dump site, specially washroom/shower smells terrible, parking too narrow for a normal size SUV, just nothing to like about this place. Still not mentioned about the check in experience
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 15 mar 2024
Hi David,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

10/10 Eccellente

Jack, Willcox

Mi è piaciuto: Pulizia e personale e servizio
Great front desk lady.
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 13 mar 2024
Hi Jack,We are exceptionally thankful that you have honored our staff members with praiseworthy words. Our Team sincerely appreciates your feedback and is happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

10/10 Eccellente

Alina

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Really clean, nice staff, water pressure was really weak, and toilet didnt work well.
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 12 mar 2024
Hi Alina,Thank you for taking the time to share your feedback with us! We are glad to know that you had a nice stay with us. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

8/10 Buono

Maria

Viaggio di gruppo, Viaggio di lavoro
Mi è piaciuto: Servizi
I like the people that'd works there 😁
Soggiorno di 1 notte a febbraio 2024
Risposta di Sophia CSR, il giorno 9 mar 2024
Hi Maria,We are happy that you liked our friendly staff. We will always ensure that we keep delighting you with our facilities and services. We hope your next visit will be even more pleasant than the previous one.

10/10 Eccellente

Jen

Viaggio con animali domestici
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
i really liked staying here i felt welcome as did my dogs they did daily cleaning & pretty much all the staff was super nice except for some younger girls for some reason the ladies at the front were super sweet & very accommodating i would stay here again anytime:)
Soggiorno di 11 notti a febbraio 2024
Risposta di Sophia CSR, il giorno 5 mar 2024
Hi Jen,Thrilled to hear that you and your furry companions felt welcome during your stay with us! It's wonderful to know that our daily cleaning efforts and accommodating staff, particularly the lovely ladies at the front desk, contributed to your positive experience. Your kind words mean a lot to us, and we would be delighted to welcome you back anytime you choose to stay with us again. Thank you for choosing our hotel!

6/10 Soddisfacente

Maria

Soggiorno di 1 notte a febbraio 2024
Risposta di Sophia CSR, il giorno 5 mar 2024
Hi Maria,We hope you had a nice stay with us, and we appreciate your rating. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 5-star experience.

10/10 Eccellente

Matthew

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean rooms. TVs are pretty nice. Lots of surveillance on property.
Soggiorno di 1 notte a febbraio 2024
Risposta di Sophia CSR, il giorno 1 mar 2024
Hi Matthew,We are pleased to hear that you found our rooms to be clean and that you enjoyed the TVs. Your safety and security are of utmost importance to us, so we are glad to hear that you noticed the surveillance on our property. We strive to provide a safe and comfortable environment for all of our guests. Thank you for choosing to stay with us, and we hope to have the opportunity to serve you again in the future.

10/10 Eccellente

Yvonne

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
A bit after checking in the front desk called asking how our room was and if any amenities we needed. That was sooo nice. It was clean.. bed comfy and pillows good. Staff was kind!
Soggiorno di 1 notte a febbraio 2024
Risposta di Sophia CSR, il giorno 1 mar 2024
Hi Yvonne,We are happy to hear that you appreciated our follow-up call after check-in to ensure that your room met your expectations and that you had everything you needed. It's great to hear that you found the room to be clean and comfortable, with a comfy bed and good pillows. Our team is committed to providing exceptional service to all of our guests, and pleased to hear that you found our staff to be kind. We hope to have the opportunity to serve you again in the future.

10/10 Eccellente

Sylvia

Viaggio con la famiglia
Mi è piaciuto: Servizi
Super friendly staff and great location
Soggiorno di 1 notte a febbraio 2024
Risposta di Sophia CSR, il giorno 1 mar 2024
Hi Sylvia,Happy to hear that our team was able to provide you with friendly service during your stay. We take great pride in our team members and their commitment to providing exceptional service to our guests. We also appreciate your kind words about our location and are glad that it met your needs. We hope to have the opportunity to serve you again in the future.

6/10 Soddisfacente

Richy, Anthony

Mi è piaciuto: Personale e servizio e servizi
You get what you pay for unfortunately. Cheap stay. Soap options suck. Lightning sucks. Ac units super super loud
Soggiorno di 1 notte a febbraio 2024
Risposta di Sophia CSR, il giorno 25 feb 2024
Hi Richy,Thank you for taking the time to share your feedback with us! We apologize for the inconvenience you faced. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

8/10 Buono

Brenda

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was annoying to not have a do not disturb sign so that housekeeping would not knock everyday when I needed nothing. They had to come in and change shower curtain as well one day. Maintenance had to come in to rescan the channels on my tv. Then front desk called to say that the cable company might have to come in, but not sure they ever did. Then, although it was not the fault of Motel 6, there was a loud pickup that triggered another truck's alarm every time it started or returned to the hotel. It happened so often that I believe the battery of the truck with its alarm getting triggered finally went dead as that truck never moved for days. It felt like Grand Central Station and disturbed my rest.
Soggiorno di 8 notti a febbraio 2024
Risposta di Sophia CSR, il giorno 25 feb 2024
Hi Brenda,We regret that you had an unpleasant experience at our property. We never want our guests to have such a kind of experience. We are investigating the matter with our team and will reach out to you for further information.

4/10 Scarso

Luis Carlos

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
This time don't work the showroom
Soggiorno di 1 notte a febbraio 2024
Risposta di Sophia CSR, il giorno 23 feb 2024
Hi Luis,We apologize for the issue you faced. Your feedback has been taken seriously and forwarded to the team for improvement. We hope to serve you better for the rest of your stay and in the future.

10/10 Eccellente

Santiago

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a febbraio 2024
Risposta di Sophia CSR, il giorno 20 feb 2024
Hi Santiago,Thank you for choosing us for your recent stay. It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

8/10 Buono

Sayeed

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Unsafe area. Otherwise worth the price paid.
Soggiorno di 1 notte a febbraio 2024
Risposta di Sophia CSR, il giorno 20 feb 2024
Hi Sayeed,Thank you for sharing your valuable feedback! Please know that we are a family-friendly hotel. Safety and security are our top priorities. All our guests are safe and secure at our property. We will surely forward your valuable feedback to our team. We hope to earn your business in future travels.

2/10 Terribile

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
Soggiorno di 3 notti a febbraio 2024
Risposta di Sophia CSR, il giorno 20 feb 2024
Dear Guest,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

4/10 Scarso

Esteban

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Was hard to get in he room with keycard
Soggiorno di 1 notte a febbraio 2024
Risposta di Sophia CSR, il giorno 16 feb 2024
Hi Esteban,We apologize for the inconvenience you faced. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.