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Recensioni per Brook Hall Hotel

3 out of 5
Brook Hall Hotel
Heath Lane, Childer Thornton, Ellesmere Port, England

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 75 su 212 recensioni" "
Valutazione di 8 - Buono. 94 su 212 recensioni" "
Valutazione di 6 - Soddisfacente. 21 su 212 recensioni" "
Valutazione di 4 - Scarso. 12 su 212 recensioni" "
Valutazione di 2 - Terribile. 10 su 212 recensioni" "

8,2/10

Pulizia

8,6/10

Personale e servizio

8,0/10

Servizi

7,6/10

Condizioni e dotazioni della struttura

7,8/10

Ecosostenibilità

Recensioni

8/10 Buono

Nicholas

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was a lovely Hotel in a a rural location but close to amenities, and restaurants. Very friendly staff.
Soggiorno di 1 notte a marzo 2024

8/10 Buono

Bev

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024

6/10 Soddisfacente

Damian

Mi è piaciuto: Pulizia
Nice clean room but was very noisy. Zero sound proofing and couod here next door clearly as if they were in the same room. Location not practical either.
Soggiorno di 1 notte a febbraio 2024

10/10 Eccellente

Jamie

Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

Angela

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lovely staff
Soggiorno di 1 notte a novembre 2023

2/10 Terribile

Matthew

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Very disappointing don’t waste your time or money
Amazing looking property, but looks can be deceiving. Very loud guests, no hot water & no breakfast. The manager is about as useful as an ashtray on a motorbike. It took me three weeks to get an invoice after countless phone calls, in the end I had to drive to the property to demand my invoice. The manager was very rude & when questioned about a refund for the hotel & food, she made the whole incident to be my fault 😩
Soggiorno di 4 notti a ottobre 2023

10/10 Eccellente

Anthoney

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2023

2/10 Terribile

Margaret

Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Worst Hotel I have ever stayed in.
The room had a damp smell. Tell tale sign was it still had a dehumidifier in the corner of the room. Waiter was unable to provide a drinks menu with prices and no itemised bill given when paying. Breakfast was not cooked properly and had to be returned and the cappuccino from the coffee maker in restaurant was cold. Not drinkable. We both left with bites after 1 night in the room.
Soggiorno di 1 notte ad agosto 2023

10/10 Eccellente

Alec

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Oasis in Ellesemere Port
This is a fabulous small hotel in a very quiet spot in Ellesmere Port, with lots of charm, character features, and a beautiful garden. The staff are fabulous in all parts of the hotel. The restaurant serves lovely food at a fair price, served with a smile and warmth. The hotel has a rural feel, but is a short drive away to Liverpool, Hoylake for the golf, and pretty Chester, not to forget things to do nearby. Well done Brook Hall!
Soggiorno di 1 notte a luglio 2023

10/10 Eccellente

glen

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a luglio 2023

8/10 Buono

Phillip

Soggiorno di 1 notte a giugno 2023

6/10 Soddisfacente

Christine

Viaggio di coppia
After meeting people to go for a meal upon return the building had been locked up 4 of us were unable to gain entry had to ring a friend to get them out of bed as they were staying there to let us in.Complained the next morning receptionist said she had just missed us and the night porter must have been running late. Later the Hotel tried to claim the door was open luckly for us our friend heard and told them it was locked and he wasn't happy about being woken to get out the bed
Soggiorno di 2 notti ad agosto 2022
Risposta di Guest relations, il giorno 2 set 2022
Good afternoon Christine,May I take the opportunity to apologise at being unable to find an open door and having to wake a friend up.It is highly unusual for our night porter to arrive late for work and we will most certainly look in to the reason behind this and the matter will be addressed accordingly.Once again I apologise for any inconvenience caused to you and your friends.Kind regards.

10/10 Eccellente

Andrew

Soggiorno di 1 notte a maggio 2022
Risposta di Reception, il giorno 17 mag 2022
Thank you for taking the time to leave a review.

8/10 Buono

Les

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Stay at Brook Hall Hotel
Comfortable room with perhaps the most comfortable bed I've slept in for a while. Nice walk in shower too
Soggiorno di 1 notte a maggio 2022
Risposta di Reception, il giorno 17 mag 2022
Thank you for taking the time to leave us a review. We are so leased you found our beds so comfortable. Kind regards

10/10 Eccellente

Louisa

Soggiorno di 1 notte a maggio 2022
Risposta di Reception, il giorno 11 mag 2022
Thank you :)

4/10 Scarso

Steven

Soggiorno di 1 notte a maggio 2022
Risposta di Reception, il giorno 11 mag 2022
Disappointed by this review, you should have spoken with reception and we would have addressed any issue's you had Steven.

10/10 Eccellente

Marc

Soggiorno di 1 notte ad aprile 2022
Risposta di Reception, il giorno 11 mag 2022
Thank you Marc.

8/10 Buono

Simone

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
The property was in a very quit are ,staff was really wecoming and pleasant, its my second time there and will be visiting again .
Soggiorno di 2 notti ad aprile 2022
Risposta di Reception, il giorno 19 apr 2022
Good morning Simone, Thank you for taking the time to leave a review. We are pleased you enjoyed your stay with us and hope we can welcome you back for a 3rd stay very soon. Kind regards

10/10 Eccellente

Hristiyan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti ad aprile 2022
Risposta di Reception, il giorno 19 apr 2022
Thank you for your review. We are pleased you enjoyed your stay with us and hope to welcome you back soon.

10/10 Eccellente

Micheal

Soggiorno di 1 notte ad aprile 2022
Risposta di Pam, il giorno 26 apr 2022
Thank you for taking the time to leave a review Michael. We hope you will visit again soon. Kind regards

4/10 Scarso

Claire

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The hotel is beautiful and I have absolutely no problems with the facilities. However, they had done a business deal with Expedia which leaves the customers out of pocket and customers have to pay more money at check-in. I booked to stay here with my 2 children (1 adult, 2 children aged 12 & 10). When I arrived I heard the receptionist telling someone on the phone that this has happened to a few people and they needed to pay more for a bigger room. As I checked in they told me the same, that the booking I had made was for one room but they could not accommodate 3 people in the room and I needed to upgrade and pay more money. They blamed Expedia and criticised me for booking through a 3rd party and not coming direct to them. I had 2 tired & hungry children, it was about 8pm and we had tickets the next day for Chester Zoo and we live 2 hours drive away so I was left with no option but to do this. I have a business and understand I why a company may make a business arrangement with a 3rd party (such as Expedia) to increase custom and bookings. However, if this business deal goes wrong, the customers should not be left to foot the bill.
Soggiorno di 1 notte ad aprile 2022
Risposta di Reception, il giorno 19 apr 2022
Good morning Claire, I am pleased you enjoyed your stay and saddened that it was marred by your booking experience. As I explained to you at reception, there was no problem with expedia or our reservation system. The problem arose when your husband booked you a room for your stay with us and he booked a double room instead of a triple. As I am sure you can understand, a triple room is more expensive than a double. I upgraded your room to our Superior Family Suite but only charged you the cost of a triple room upgrade. I hope this explains things to you more clearly.

2/10 Terribile

Nicola

Soggiorno di 2 notti ad aprile 2022
Risposta di Pam, il giorno 26 apr 2022
Good morning Nicola, So sorry that you appear not to have enjoyed your stay with us. Had you have spoken to reception maybe we could have addressed some of your issues. Kind regards

4/10 Scarso

Graham

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Rubbish. Adam was the only decent one here.
No meet and greet. Chef will finish early and leave bar tender to do the cooking. Most menu items sold out. Or he just doesn’t know how to cook it?? Wasn’t sure which to be honest. Dirty hallways and stairs for 2 days nobody would get the hoover out. Land lady absolutely wasted infront of customers and even lied to us about going to get the bartender. There is much more for me to say but I will stop now. Overall very disappointing. Won’t be going back again. I hope the landlady will see this. She was a disgrace to the hospitality industry.
Soggiorno di 2 notti ad aprile 2022

10/10 Eccellente

Kathleen

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Main areas in hotel a bit tired but the actual rooms were lovely. All the staff were really helpful and kind nothingbwas too much trouble. Thank you
Soggiorno di 1 notte ad aprile 2022
Risposta di Reception, il giorno 19 apr 2022
Good morning Kathleen. Thank you for taking the time to leave a review. I am pleased you enjoyed your stay with us and hope we can welcome you back again soon. Kind regards.

2/10 Terribile

Claire

Soggiorno di 1 notte ad aprile 2022

10/10 Eccellente

Ginageorgiana

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I liked everything
Soggiorno di 1 notte a marzo 2022
Risposta di Reception, il giorno 19 apr 2022
Good morning Gina Thank you for taking the time to leave us a review. We are pleased you enjoyed your stay and hope we can welcome you back for a future stay with us soon.

8/10 Buono

Christopher

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good value
Nice hotel, good food and comfy bed. Good breakfast in the morning, friendly and attentive staff, would definitely stay again
Soggiorno di 1 notte a febbraio 2022

4/10 Scarso

Mick

Viaggio di lavoro
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
The room was cold and the bathroom was freezing. The Breakfast Dining Room was in a different place to the Dinner Dining Room. I was not told about this and although breakfast was from 7am, it was 8.15 before I found anyone in a large deserted hotel.
Soggiorno di 1 notte a gennaio 2022

4/10 Scarso

Samantha

Viaggio di coppia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The room I had booked was different to the one we were given. We had booked a room with a spa bath and was given one with a shower instead. We told reception and they did change our room to one with a spa bath and the room was lovely but we couldn’t enjoy our stay as there was no hot water so we couldn’t even use the jacuzzi which was disappointing and ruined our stay as that was the main reason why we booked. When we tried to contact reception there was no answer. I wasn’t able to get a shower this morning because there was still no hot water. I was seriously unhappy with the facilities and wouldn’t recommend staying at brook hall hotel.
Soggiorno di 1 notte a dicembre 2021

10/10 Eccellente

Michael

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Dog friendly
Lovely stay together with our dog - they made us all very welcome.
Soggiorno di 1 notte a dicembre 2021

2/10 Terribile

SVG

Viaggio di lavoro
Soggiorno di 1 notte a novembre 2021

10/10 Eccellente

Lars-Åke

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a marzo 2020

8/10 Buono

Paul

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a febbraio 2020

4/10 Scarso

rose

Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio e comfort della camera
Old and isolated
My room was on the ground floor at the back of the building and so nice and quiet and was spacious and nicely decorated, so my first impressions were favourable. However, my reason for staying had been for a nice relaxing evening with a bath (pictures of which had inspired my hotel choice), then room service, then sleep. Sadly the room was far too cold, with the heater switched off, and took hours to warm up. I resorted to lying in bed whilst waiting as a refuge from the cold. Many of the amenities listed on hotel.com were absent and there was no room service menus, nor phone or electronic means of ordering. There was also no phone reception in my room, making contacting the front desk impossible without going there in person, surely quite contrary to the idea of room service, should such a service exist in this hotel. In the end I gave up waiting for warmth and went to bed cold and hungry. In the morning I did use the bath, though the bathroom remained cold, being the furthest place from the heater. All in all a very disappointing stay. The following amenities were listed in the hotel.com app, but there was no evidence of any of them during my stay: 24 hour room service Dry cleaning/laundry service ATM/banking Slippers Pillow menu Turndown service iPod docking station Phone The following items were present, but disappointing: Down comforter - maybe down, definitely very thin. TV with digital TV channels - basic Freeview. Disconnected from wifi
Small heater next to bed inadequate to quickly heat room, and would have to be unbearably hot to heat the bathroom furthest away from it
Ornate headboard dusty and off-putting
The only paper in the room, inexplicably provided with a pencil. No hotel info. No room service menu. No do not disturb sign
Ground floor windows opening onto darknes concealing a strip of grass then a patchy hedge then a field. Only the one on the left locked which was unsettling
Soggiorno di 1 notte a febbraio 2020

10/10 Eccellente

robin

Viaggio di gruppo
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2019

8/10 Buono

Jackie

Viaggio con la famiglia
Mi è piaciuto: Comfort della camera
Soggiorno di 1 notte a novembre 2019

8/10 Buono

Mike

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2019

8/10 Buono

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Lovely place but not for veggies
Someone ordered drinks against my room. Restaurant didn’t argue but couldn’t take off the bill. Reception also didn’t argue but took a while to remove it. Shower was cold. Bed gave me back ache. Only one veggie main on the menu but it was very delicious. Car park needs an update.
Soggiorno di 2 notti a settembre 2019

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia e personale e servizio
Staff were extremely welcoming and looked after us. Room was clean but a little outdated.
Soggiorno di 1 notte a settembre 2019

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
No vegetarian option on breakfast menu. Room right next to Reception Suite - loud music until early hours. No welcome information in the room eg: meal times, checkout time and use of TV. Key cards did not retain magnetisation - needed to go to Reception to get them remagnetised each time. Very poor phone signal in and outdoors.
Soggiorno di 2 notti a giugno 2019

10/10 Eccellente

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Food and service was great .Lovely outlook and location.
Soggiorno di 1 notte a maggio 2019

8/10 Buono

Andy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a marzo 2019

10/10 Eccellente

David

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Brook Meadow
Very comfortable quiet and relaxing great garden
Soggiorno di 1 notte ad aprile 2019
Risposta di Gemma, Guest Relations, il giorno 1 mag 2019
Good Morning, Thank you for your lovely review. Kind Regards Gemma

8/10 Buono

Anthony

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
nice hotel
hotel really nice. catering not much best to use for room only. ate out for evening meal and breakfast. only downside hotel fire alarms went off at 6am so ended up evacuating to eventually be told " briefly" false alarm
Soggiorno di 1 notte ad aprile 2019
Risposta di Gemma, Guest Relations, il giorno 17 apr 2019
Good Morning, Please let me take this opportunity to apologise on behalf of our guest who accidentally set the fire alarm off. Kind Regards Gemma Guest Relations

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2019
Risposta di Gemma, Guest Relations, il giorno 10 apr 2019
Thank you for your 5 out of 5 Review. Kind Regards Gemma Guest Reations

8/10 Buono

Tony

Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a gennaio 2019
Risposta di Gemma, Guest Relations, il giorno 9 mar 2019
Hi Tony, Thank you for your review we are glad to see you have enjoyed your stay at Brook Meadow. Kind Regards Gemma Guest Relations

4/10 Scarso

Jono

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Inaccurate information provided by hotel staff Informed on arrival that the restaurant was closed that night but would reopen the following day. The following day advised restaurant closed.
Soggiorno di 2 notti a dicembre 2018
Risposta di Gemma - Guest Relations, il giorno 12 gen 2019
Good Evening Jono, Thank you for taking the time to leave some feedback - we welcome all feedback from our guests. We apologise for out restaurant not being open during your stay. Kind Regards Gemma - Guest Relations

8/10 Buono

Maureen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2018
Risposta di Gemma - Guest Relations , il giorno 12 gen 2019
Good Evening Maureen, Thank you for you 4 out of 5 stars review. We appreciate all guest feedback. Kind Regards Gemma Guest Relations

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent food. Staff very friendly. Good value for money.
Soggiorno di 1 notte a dicembre 2018
Risposta di Guest Relations , il giorno 16 dic 2018
Thank you for taking the time to leave a review - we are delighted to hear you enjoyed your stay at Brook Meadow. Kind Regards Gemma Guest Relations

8/10 Buono

Peter

Enjoyed our stay, bit surprised no central heating, but enjoyed our stay and the function we were here for.
Soggiorno di 1 notte a novembre 2018
Risposta di Gemma, Guest Relations, il giorno 29 nov 2018
Good Evening, Thank you for your review, we are glad to hear you enjoyed your stay and had a lovely time at the function. Kind Regards Gemma Guest Relations