Facciata della struttura

Recensioni per Eagle's Lodge Motel

2.5 out of 5
Eagle's Lodge Motel
278 High Street, Ellsworth, ME

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 140 su 423 recensioni" "
Valutazione di 8 - Buono. 178 su 423 recensioni" "
Valutazione di 6 - Soddisfacente. 64 su 423 recensioni" "
Valutazione di 4 - Scarso. 20 su 423 recensioni" "
Valutazione di 2 - Terribile. 21 su 423 recensioni" "

8,4/10

Pulizia

8,8/10

Personale e servizio

7,6/10

Servizi

7,4/10

Condizioni e dotazioni della struttura

7,6/10

Ecosostenibilità

Recensioni

8/10 Buono

Michele

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti ad agosto 2019
Risposta di Charity, il giorno 26 ago 2019
Thank you for your awesome rating!

10/10 Eccellente

Susan

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Price is spot on.
Soggiorno di 1 notte ad aprile 2024
Risposta di Lacey, il giorno 27 apr 2024
Thank you for your kind review, Susan! We hope you choose us again!

10/10 Eccellente

Debbie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was very friendly & helpful
Soggiorno di 1 notte a marzo 2024
Risposta di Jenna, il giorno 16 mar 2024
Thank you so much for your wonderful review! Glad to hear our staff was helpful.

8/10 Buono

Carter

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a ottobre 2023
Risposta di Lacey, il giorno 3 nov 2023
Thank you for the positive review! Safe travels!

6/10 Soddisfacente

Barbara

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
We were shocked by the outside condition of the building. It looked as if it was slowly being fixed up. This was probably the worst motel room we've ever had in terms of aesthetics.
Soggiorno di 1 notte a ottobre 2023
Risposta di Lacey, il giorno 24 ott 2023
As we have mentioned in other reviews, we are a privately owned establishment that was built in '84 with a small staff. We have to budget things like the carpets we recently installed in the hallways and lobby and the painting that our only two maintenance men are doing to the exterior. We have plans for more updates but it is definitely a slow process. We hope you will give us another chance as we continue to grow and make changes!

8/10 Buono

Jennifer

Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di Lacey, il giorno 22 ott 2023
Thank you for the positive review, Jennifer! We hope you choose us again :)

8/10 Buono

Zixin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a ottobre 2023
Risposta di Lacey, il giorno 22 ott 2023
Thank you for the positive review! Have a wonderful rest of your year.

10/10 Eccellente

Jian

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Spacious room, comfort bedding. Furniture is convenient. Only thing is that the bathroom fan is loud.
Soggiorno di 2 notti a ottobre 2023
Risposta di Lacey, il giorno 20 ott 2023
Thank you for the kind review, Jian! We will check back at what room you stayed in and get that fan looked at.

8/10 Buono

Jeff

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff at this motel was very pleasant and helpful. The grounds could look better, however, noticed workman were working on the outside.
Soggiorno di 1 notte a ottobre 2023
Risposta di Lacey, il giorno 20 ott 2023
Thank you for noticing the hard work our maintenance is putting in, Jeff! We are so glad you enjoyed your stay :)

4/10 Scarso

Mattie

Viaggio di gruppo
Non mi è piaciuto: Personale e servizio e comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di Lacey, il giorno 20 ott 2023
Thank you very much for the positive review, Mattie! We hope you have a wonderful rest of the year!

8/10 Buono

Sin

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
The property is a little old, but understandable for this pricing. However, the staffs are very friendly.
Soggiorno di 1 notte a ottobre 2023
Risposta di Lacey, il giorno 17 ott 2023
Thank you very much for your constructive review! We really appreciate the kind words about our staff! As we have mentioned in other comments, we were built in '84 and are making updates where we can.

10/10 Eccellente

KellyAnn

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was an easy check in, super convenient to town, shopping and dining.
Soggiorno di 1 notte a ottobre 2023
Risposta di Lacey, il giorno 17 ott 2023
Thank you for the positive review, Kelly Ann! Have a wonderful rest of your fall and we hope you stay with us again. :)

10/10 Eccellente

Robert

Good price but needs updating. It’s ok!
Soggiorno di 1 notte a ottobre 2023
Risposta di Lacey, il giorno 15 ott 2023
Thank you so much for the review, Robert! We are working hard to update when we have the budget. Right now, our maintenance is painting the front of the building and we had new carpets installed in the lobby and hallways. We hope to have some of the carpets done in the rooms next year so we would love to see you again as we make these changes!

4/10 Scarso

Joseph

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Very dated - pictures were probably from 20 years ago
Soggiorno di 1 notte a ottobre 2023
Risposta di Lacey, il giorno 13 ott 2023
Thank you for the feedback! We apologize that your stay wasn't up to standards. We are an older building but are working hard to update all the time! We hope you will give us another chance in the future as we are painting the front of the building and will hopefully be installing more new carpeting next year.

8/10 Buono

Zhanping

Soggiorno di 1 notte a ottobre 2023
Risposta di Lacey, il giorno 3 nov 2023
Thank you for the positive review! Have a great end of year!

10/10 Eccellente

Eric

Soggiorno di 1 notte a ottobre 2023
Risposta di Lacey, il giorno 29 ott 2023
Thank you so much for the positive review, Eric! We hope you choose us again!

8/10 Buono

Craig

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Good value for the price.
Soggiorno di 1 notte a settembre 2023
Risposta di Lacey, il giorno 1 ott 2023
Thank you so much for the review! We hope you choose us again in the future!

2/10 Terribile

Mike

Soggiorno di 2 notti a luglio 2023
Risposta di Lacey, il giorno 1 ott 2023
We are so sorry to hear that our hotel wasn't up to standards! We welcome all criticism, good and bad!

2/10 Terribile

Lorie A

Viaggio di coppia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Horrific
Soggiorno di 1 notte a settembre 2023
Risposta di Lacey, il giorno 3 ott 2023
It is unfortunate to hear you didn't enjoy your stay! We would love to know what we could have improved! Thank you!

2/10 Terribile

Girard

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Beware and stay away
I am 65 years of age and have travelled extensively. This is the worst facility that I have ever had the misfortune to experience. The facility is completely filthy and smells of filth. Dirty walls, peeling paint, dirt and food crumbs everywhere that obviously has been there for who knows how long. A most disgusting facility and experience. I immediately requested a full refund and left the facility.
Soggiorno di 2 notti a settembre 2023
Risposta di Charity, il giorno 25 set 2023
With all due respect Sir, the health department would have shut us down and we would not be full every night if those claims were 100% accurate. I am sorry we were not up to your standards. You cannot pay a 2 star price and expect a 5 star stay, however we ARE clean, there is scaffolding outside and painting going on and the walls were painted over the winter. I am sorry we did not meet your expectations.

8/10 Buono

Sonja

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice, clean, big room. They are renovating the outside now. Nice staff. WiFi not that great in room 112
Soggiorno di 2 notti a settembre 2023
Risposta di Lacey, il giorno 25 set 2023
Thank you for the review, Sonja! We are so glad the room was clean and accommodating and you noticed our maintenance is working hard to paint the front of the building! We are sorry to hear about the wifi, however. We have routers through the ceiling in the building but find the one near the lobby gets the best reception. Any guest is welcome to sit and enjoy a cup of coffee in our breakfast lounge to get better a better signal if they are struggling with connection!

6/10 Soddisfacente

Timothy

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Convenient to Acadia and Bar Harbor. Staff was friendly and helpful. Rooms were clean. Needs Improvement .. . Property needs major updating. Outside doors need to be closed at night.
Soggiorno di 2 notti a settembre 2023
Risposta di Lacey, il giorno 21 set 2023
Thank you for the constructive review! We are working hard to update as we are an older, privately owned establishment. We put in new carpets upstairs and down and in the lobby this year, as well as giving the building a fresh coat of paint. We have plans to replace the carpets in some of the rooms very soon as well!As for our side entrance doors, those lock after 10PM every night and only the front entrance is open. We have 24 hour desk staff (one of the only few hotels in the area to offer this) as well as security cameras in the halls if it is a matter of security. One of our night auditors has been with us for 15+ years and takes safety very seriously! We hope if there were any issues, any guest would bring it to our attention, day or night.Thank you!

6/10 Soddisfacente

duncan

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Soggiorno di 3 notti a settembre 2023
Risposta di Lacey, il giorno 21 set 2023
Thank you for the positive review! We hope you choose us again!

8/10 Buono

Debbie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad agosto 2023
Risposta di Jenna, il giorno 18 set 2023
Thank you so much for the great review! Feel free to reach out to us with any suggestions on improvements. Hope to see you again!

8/10 Buono

Dale

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 2 notti a settembre 2023
Risposta di Jenna, il giorno 17 set 2023
Thank you so much for your great review. Please reach out to us if you feel there was anything we could have done better! We hope to see you again.

6/10 Soddisfacente

Helen

Viaggio di gruppo
Non mi è piaciuto: Condizioni e dotazioni della struttura
Inadequate breakfast. No choice at all.
Soggiorno di 4 notti a settembre 2023
Risposta di Jenna, il giorno 15 set 2023
Sorry to hear you didn't find our breakfast that great! Unfortunately tourist season is coming to a close so we tend to only have cereal, oatmeal, and donuts along with hot drinks available in our fall/winter months. I hope everything else was to your liking!

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a settembre 2023
Risposta di Lacey, il giorno 15 set 2023
Thank you for the positive review! We hope you stay with us again!

8/10 Buono

Sourav

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The carpet floor was not clean. Rest everything was perfect. Had a great stay.
Soggiorno di 1 notte a settembre 2023
Risposta di Lacey, il giorno 28 ott 2023
Thank you so much for the constructive review! I see this was marked for September so I am sure you don't remember the room you were in so we can make sure the carpet was cleaned. I am sure we have gotten to it since your stay but we always like to double check. If you stay again, please let us know so we can get to it or change you to a room more fitting! Have a wonderful rest of the year!

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Really convenient staying for visiting Acadia NP
The room was clean and spacious. The staff was kind and warm. We missed maybe some fruit during breakfast.
Soggiorno di 4 notti a settembre 2023
Risposta di Jenna, il giorno 10 set 2023
Thank you so much for your amazing review! We definitely take pride on how friendly our staff is. A lot of people say it makes them feel like they're at home. Hope to see you again!

8/10 Buono

Patricia

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2023
Risposta di Lacey, il giorno 7 set 2023
Thank you very much for the 4 star review! We hope you choose us again!

10/10 Eccellente

Sherida

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great for a quick trip
We enjoyed our time at the Eagles Lodge Motel. It was a great price for a quick weekend trip to Maine. It was only 30 minutes from Acadia which was perfect. Would definitely recommend!
Soggiorno di 2 notti a settembre 2023
Risposta di Lacey, il giorno 5 set 2023
Thank you so much for the kind review! We are so glad you enjoyed your stay and we hope you choose us again when you visit!

8/10 Buono

Jeri

Soggiorno di 1 notte ad agosto 2023
Risposta di Lacey, il giorno 22 set 2023
Thank you so much for review, Jeri! We appreciate it and hope you return!

4/10 Scarso

Nanct, Marysville

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The property needs lots of updating, care, & painting. Very disappointed from the pic that I saw to the actual hotel. When we drove up we thought maybe it was abandoned. Even the parking lot was awful. The staff was very nice. But this property needs a lot of help.
Soggiorno di 2 notti ad agosto 2023
Risposta di Charity, il giorno 31 ago 2023
Thanks for sharing your thoughts! You are very correct. We had new carpeting installed over the winter and our maintenance men got the staging out and started painting the outside of the building last week. It's been a rough couple years on being able to make upgrades, but we are trying!

4/10 Scarso

MARY

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Very Old
Very antiquities. Nothing has been updated. Minimal toiletries provided. No hair dryer. Felt dirty because of the age of everything including bedding.
Soggiorno di 1 notte ad agosto 2023
Risposta di Charity, il giorno 31 ago 2023
Thanks for your review :) What other toiletries would you suggest? Feel free to drop us an email with your suggestions. We have hair dryers available on request, I'm sorry we don't have them in all the rooms. We do our very best to keep our rooms and bedding super clean while waiting on the bottom line to allow upgrades. Safe Travels to you!

10/10 Eccellente

James

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff pleasant and gave assistance as needed. Would stay here again. Price was reasonable for the area.
Soggiorno di 3 notti ad agosto 2023
Risposta di Jenna, il giorno 28 ago 2023
Thank you so much for your wonderful review! So glad to hear you had a good stay. We look forward to seeing you again!

10/10 Eccellente

Joyce

Soggiorno di 1 notte ad agosto 2023
Risposta di Jenna, il giorno 17 set 2023
Thank you so much for your wonderful review! We hope to see you again.

10/10 Eccellente

Michael E

Soggiorno di 1 notte ad agosto 2023
Risposta di Lacey, il giorno 15 set 2023
Thank you very much for the positive review, Michael! We hope you stay with us again!

10/10 Eccellente

Christopher

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Quiet and tranquil! Very accommodating staff! Very helpful. One the nicest stays I have had in quite some time.
Soggiorno di 3 notti ad agosto 2023
Risposta di Lacey, il giorno 21 ago 2023
We appreciate your wonderful feedback! We are so glad you enjoyed your stay and hope you choose use again! Thank you!

10/10 Eccellente

Baldev, Medfield

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice and comfortable stay. Courteous staff.
Soggiorno di 1 notte ad agosto 2023
Risposta di Jenna, il giorno 22 ago 2023
Thank you so much for your wonderful review! We hope to see you again in the future!

10/10 Eccellente

Jenny

Soggiorno di 1 notte ad agosto 2023
Risposta di Jenna, il giorno 4 set 2023
Thank you so much for your review! We're really glad to see you had a great stay. Hope you see you again!

2/10 Terribile

Lina

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This motel was terrible overall. From the smell inside the unit and filthy hallways, to the surroundings and breakfast. The staff was not very friendly. People smoking outside the place. The pictures shown on Expedia have nothing to do with the reality of this place. The place is falling apart. Completely overrated, and overpriced.
Soggiorno di 2 notti a luglio 2023
Risposta di Charity, il giorno 15 ago 2023
This was disappointing to read. I am very sorry you were so displeased with our motel and our staff. I wish you had let us know you were unhappy and we could have given you some compensation. We replaced the carpets in the hallways over this past winter and have it on the schedule to repaint the building this fall. Thanks for letting us know where we can improve. Wishing you safe travels.

4/10 Scarso

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
You get what you paid for
The place was very outdated, engine noise from outside, next room, basically all night. Room was dark, everything was old so it looked dirtier than it truly was. Luckily, I did not have bed bug bites! Housekeeping did not exist and apparently did not check to make sure all fixtures were working since one of the light bulbs was out. The AC in the room was blasting so it was a ice box when we walked in. Continental breakfast consist of bad coffee, cereal, and donuts, not even BREAD or BAGELS and some fruits. They should be more specific online on assortments so as not to be disappointed. First night arrived around 6 pm and asked the front desk about places to eat around there, she basically did not know. Yes, the price was very inexpensive so should have low expectation. However, the photos online were outdated so they were not a true representation of the current state of the motel. The motel just need a coat of fresh paint, better lighting and some updated furnishings since the location was ok but the sign was not very visible from the street. I do not know how someone can give it a 8 with the current state, I would rate it as 2.
Soggiorno di 2 notti ad agosto 2023
Risposta di Lacey, il giorno 11 ago 2023
We apologize that our accommodations weren't up to standards. There are a few things we would like to address in your review. Firstly, we are so glad there are not bed bugs! We have pest control come in on a schedule regularly and we take it very seriously, even at the storage units we also have on the property. Unfortunately, we have had some staffing issues with housekeeping and we hope you brought the light to our attention so we could fix it for you. Our maintenance is here Mon-Fri and one of them would have been more than happy to assist you.As for the AC, in the summer our housekeepers are trained to have the AC running for all incoming reservations. Some guests find it pleasant to come in from the heat to a nice, cool room. We apologize that it wasn't to your preference.Breakfast is quick and small as we find it easier for those heading to the park early in the morning to grab easily. We also try to explain during our check in routine what to expect for breakfast but we apologize that didn't seem as forthcoming or it was overlooked.We apologize too that our desk clerk didn't have any recommendations for you as well. We pride ourselves on being friendly and helpful and we also offer discounts to local restaurant with your room key. We should have explained and given you a small list at check in.We do admit that we are an older, privately owned building and we try to make improvements all the time. This year we actually put in new carpets in the hallways and lobby!Again, we are disappointed to hear all this but the constructive criticism is still appreciated. Someday, maybe you will give us another chance.Have a wonderful summer!

10/10 Eccellente

Eliot

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We had a room with 2 double beds. It was large and comfortable. The sink was outside the bathroom. There was a cold breakfast of cereal and granola bars which was very nice. Staff was very friendly and helpful. An enjoyable stay.
Soggiorno di 1 notte ad agosto 2023
Risposta di Lacey, il giorno 11 ago 2023
We are so glad to hear you enjoyed your stay! Our breakfast is simple but we find it is preferable for those working in the area or going out to the park to grab quickly in the morning. We hope you stay with us again!

10/10 Eccellente

Beverlee

Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Close to downtown Ellsworth, but yet a quiet spot up over the hill on Rte. 3. Very friendly check-in staff. Large room with queen bed, two upholstered chairs! Most motels only have one, so we each had a comfy chair this time. Would definately stay there again on our next trip to Ellsworth!
Soggiorno di 1 notte ad agosto 2023
Risposta di Lacey, il giorno 11 ago 2023
We appreciate your feedback and are so glad you enjoyed your stay! We will have to keep in mind you love the chairs and try to get you in a room with them again for your next stay! We love hearing our guests preferences and try our best to accommodate them (we actually keep notes like this.) Thank you so much and we hope to see you again!

10/10 Eccellente

Carol

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everyone was very friendly and helpful. Would highly recommend.
Soggiorno di 6 notti a luglio 2023
Risposta di Lacey, il giorno 7 ago 2023
Thank you so much for the kind words! We are so glad you enjoyed your stay!

10/10 Eccellente

Len

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Pleasant staff, clean, and convenient.
Soggiorno di 2 notti ad agosto 2023
Risposta di Lacey, il giorno 7 ago 2023
Thank you so much for the kind review! We are so glad you enjoyed your stay!

10/10 Eccellente

Kate

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The woman that checked us in was wonderful she was friendly and very helpful. It was great to see a cherry person at the desk for a change. She was genuine.
Soggiorno di 1 notte ad agosto 2023
Risposta di Lacey, il giorno 3 ago 2023
Thank you for the kind review! I will pass along your message to Karyn who was working the desk that day! We hope you stay with us again

8/10 Buono

James

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friendly staff. Comfortable rooms. Nice breakfast.
Soggiorno di 1 notte a luglio 2023
Risposta di Lacey, il giorno 1 ago 2023
We appreciate the kind review! We are so glad you enjoyed the accommodations and hope you choose use again!

8/10 Buono

fabrice

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Séjour dans un motel. Chambre propre et fonctionnelle. Un problème avec la douche reparée rapidement. Le petit-déjeuner est gratuit mais pas de qualité. Un bon motel pour une halte.
Soggiorno di 1 notte a luglio 2023
Risposta di Lacey, il giorno 1 ago 2023
We appreciate the constructive review! I am so glad we were able to fix your issue quickly. We try our best to have several quick options for breakfast for those staying with us to get to Bar Harbor and the park, or to work, rather than a huge spread. We hope you choose us again!

2/10 Terribile

Paul

Soggiorno di 3 notti a giugno 2023
Risposta di Lacey, il giorno 1 ago 2023
We are very sorry we weren't up to your standards. We hope you will let us know what we can improve in the future! Thank you!