Hotel vicino a Empress Gardens - Pune

“Avoid this place at all costs! Booked a room with AC as advertised on Expedia. They tried to charge me extra for the AC and were not accepting all the info I had saying AC is included. The staff were completely unreasonable. The WiFi does not even reach the room. The room, sheets, and shower room are dirty and smelly. It's very noisey outside and in. The hotel is gross, piles of litter and overflowing bins in the corridors, and the area is not nice, there are nice places for the same price...

“I checked in in the afternoon from international travel . They can’t provide hot water in the evening for bath . They said hot water available only in the morning . I informed them my check out in the morning by 6 am and ensure hot water. And nobody there to ensure hot water availability in the morning before I check out ”

“We were given a filthy 3-bed room which was barely cleaned beforehand and was situated right next to the breakfast area. Absolutely not a place to stay again. ”

“It is a great hotel, very well situated. Highly recommended. ”

“Staff is really helpful. Great hospitality”

“Cibo discreto sebbene lento (cena), per il resto hotel ben fornito”

“Only negative thing was that my bed sheet had some stains on it. All the rest, food, staff, and facilities were good enough.”

“Hotel storico e ben conservato. Personale molto cortese. Ottima prima colazione. Bella piscina. Molto buoni i ristoranti ma molto cari. La camera al primo piano non era assolutamente 5 stelle. Corridoio con moquette lurida!!! Camera molto vecchia. Ma il soggiorno è stato piacevole. Consiglio di fare una maggiore manutenzione nelle camere e corridoi..”

“We, my wife & I, stayed at the hotel last month for 10 days. We had made the booking for a deluxe room. The first night when we checked in the AC in our room leaked when we asleep! There was water on the floor. It disturbed our sleep. We were upset and infuriated. The next morning when we complained about it to the front desk staff and the manager. They were apologetic and moved us to another room, which was a upgrade and it was a suite. This room was very comfortable and all the amenities were...

“It was an amazing experience. Clean, well-appointed room, very clean batroom, excellent service by the staff who had a great attitude. Always willing to walk that extra mile to please the guest. A good, quite location. The manager went out of his way to ensure we had an exceptional stay and even packed a small lunch and water for us when we left. Small things that matters so much when you are new to the city. Thank you. Continue to bllom and grow. ”