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Recensioni per Econo Lodge Erlanger

2 out of 5
Econo Lodge Erlanger
633 Donaldson Hwy, Erlanger, KY

Recensioni

5,8
Valutazione di 10 - Eccellente. 35 su 224 recensioni" "
Valutazione di 8 - Buono. 42 su 224 recensioni" "
Valutazione di 6 - Soddisfacente. 52 su 224 recensioni" "
Valutazione di 4 - Scarso. 43 su 224 recensioni" "
Valutazione di 2 - Terribile. 52 su 224 recensioni" "

5,6/10

Pulizia

6,8/10

Personale e servizio

5,0/10

Servizi

5,2/10

Condizioni e dotazioni della struttura

5,6/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Monty

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 13 gen 2024
Hello Monty,Thank you for choosing our hotel for your stay. We are delighted to hear that you had an excellent experience with us. If you have any additional feedback or future inquiries, please don't hesitate to reach out to us. We look forward to welcoming you back soon. Safe travels!

6/10 Soddisfacente

RICHARD

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 2 notti a dicembre 2023
Risposta di Manager, il giorno 31 dic 2023
Hello RICHARD,We apologize if your recent stay did not meet your expectations. We encourage you to reach out to us directly so we can address any concerns you may have had during your time with us. We appreciate your feedback and the opportunity to improve our services for future guests.

6/10 Soddisfacente

rick

Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 15 dic 2023
Hello rick, We appreciate your recent stay with us at our hotel. If you have any specific feedback about your experience, please don't hesitate to reach out to us directly. We value your opinion and would like the opportunity to address any concerns you may have had. We hope to have the chance to welcome you back in the future for a better stay.

6/10 Soddisfacente

rick

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 14 dic 2023
Hello rick,Thank you for choosing our hotel for your stay. We apologize if there were any issues during your visit and we encourage you to contact our hotel directly to share any specific feedback you may have, so that we can address them accordingly. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.

2/10 Terribile

Ashley

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 15 dic 2023
Hello Ashley, We apologize for falling short of your expectations during your stay. We would appreciate it if you could reach out to us directly with any feedback you may have, as we are always looking for ways to improve our services. Your input is valuable to us and we hope to have the opportunity to welcome you back in the future.

10/10 Eccellente

Albert

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 7 dic 2023
Hello Albert,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. Should you have any further comments or suggestions, we encourage you to reach out to us directly. We hope to welcome you back in the future for another exceptional stay.

10/10 Eccellente

Donald

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Was clean and easy no bugs no disturbances it was a good night.
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 30 nov 2023
Hello Donald, Thank you for your positive feedback! We are glad to hear that your stay was enjoyable and that you found our hotel clean and hassle-free. We appreciate your patronage and hope to welcome you back in the future.

10/10 Eccellente

Albert

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The check in and out was very easy . The room was very clean and comfortable . The staff were very professional and courteous ..
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 23 nov 2023
Hello Albert,Thank you for taking the time to share your positive experience with us. We're glad to hear that you found the check-in and check-out process easy, and that your room was clean and comfortable. Our staff always strive to provide professionalism and courtesy to our guests. We appreciate your kind words and hope to welcome you back in the future.

10/10 Eccellente

SANDI

they need to update their computers
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 15 nov 2023
Hello SANDI,Thank you for sharing your feedback with us. We appreciate your suggestion about updating our computers and will certainly take it into consideration for future improvements. Your input is valuable to us as we strive to enhance our guests' experience. Please feel free to reach out to our management team directly for any further assistance.

2/10 Terribile

Debbie

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room was not not clean, toliet leaked, noisy,. Had to switch rooms once. Very disappointed with help and room condition. Room need completey remodeled and mattress replaced !!!
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 13 ott 2023
Hello Debbie ,I am terribly sorry to hear of your disappointment with our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Thank you so much for taking the time to share and to give us the opportunity to address this error and make things right.

2/10 Terribile

Mary

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nightmare
I honestly wish i had good things to say. But thdidnt stay at place was so bad. My family and i did not stay there. I got a refund. One room was so invested with fleas. And the other room was just as bad. Mold on the sheets. The ceiling was leaking. water all over the bed. Nasty dirty floor. My opinion i would shut them down.
Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 1 ott 2023
Hello Mary, Thank you for taking the time to share your concerns. Please reach out and request to speak with management.

6/10 Soddisfacente

Monica

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
room was clean, supposed to be non smoking, but definate strong smell of smoke when we opened the door! and multiple cigarette butt on ground outside the door. bed comfortable.
Soggiorno di 1 notte a luglio 2023
Risposta di Manager, il giorno 4 ago 2023
Hi Monica.I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

4/10 Scarso

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Hotel needs a renovation
Soggiorno di 1 notte a luglio 2023
Risposta di Manager, il giorno 26 lug 2023
Dear Guest,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Buono

BRYAN

Something had been spilled in the freezer in the refrigerator that had not been cleaned. Also, it was supposed to be a non-smoking room, but the smell of cigarette was very strong when we first arrived in the room. And the key cards from the prior guests were still in the room when we got in there.
Soggiorno di 2 notti a luglio 2023
Risposta di Manager, il giorno 21 lug 2023
Hi Bryan,Your review is much appreciated, and we are happy to have met some of your needs friendly services. Though, I would like to apologize for not exceeding your expectations with the condition of the amenities such as the fridge not cleaned thoroughly and the smoke smell in the room. Even though we strive to keep our standards high which includes checking in to verify that rooms are as clean as possible. We will address this with our housekeeping team promptly. We look forward to seeing you again and impressing you.

2/10 Terribile

Alejandra

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Condiciones deplorables, sucio, cobijas desgastadas, baños sucios, una de las camas no tenia cabecera, carpetas sucias y mal olientes, el aire acondicionado de una de las habitaciones no servia!!
Soggiorno di 2 notti a luglio 2023
Risposta di Manager, il giorno 20 lug 2023
Hello Alejandra, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

4/10 Scarso

Elizabeth

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Everything was very dirty :( inspection needed.
Soggiorno di 4 notti a luglio 2023
Risposta di Manager, il giorno 19 lug 2023
Hello Elizabeth,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

4/10 Scarso

Phil

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I did like that they didn't have any extra charges when I got there. But the handle didn't turn to turn the shower on. And the room needs alot of updating.
Soggiorno di 1 notte a luglio 2023
Risposta di Manager, il giorno 11 lug 2023
Hello Phil,I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.

6/10 Soddisfacente

Marian

Mi è piaciuto: Pulizia e personale e servizio
No comment
Soggiorno di 1 notte a giugno 2023
Risposta di Manager, il giorno 5 lug 2023
Hello Marian,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our hotel. Please do come see us again.

2/10 Terribile

Young

Soggiorno di 1 notte a giugno 2023
Risposta di Manager, il giorno 25 lug 2023
Hello Young, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

4/10 Scarso

Britnie

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
While the front desk staff were friendly and accommodating, the room was filthy. Within 10 minutes our socks were completely black from the floor. The baseboards and corners of the room were disgustingly dirty. Our sheets and blanket had cigarettes burn holes and stains. Exact reason we bring our own. The bathroom, even though missing a light cover, was clean. Thankfully we were only there to shower and sleep while there for a concert in Cincinnati, so I didn’t make a big deal out of it. But, I won’t be returning to another econolodge.
Soggiorno di 2 notti a giugno 2023
Risposta di Manager, il giorno 4 lug 2023
Hello Britnie, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Eccellente

Michael

Soggiorno di 1 notte a luglio 2023
Risposta di Manager, il giorno 24 lug 2023
Hello Michael,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di gruppo
Convenient and affordable.
Very affordable and for a guys trip to a Reds game it was very affordable and convenient. I was just thankful to get a place to stay with Taylor Swift in town. It was actually bettter than what I expected.
Soggiorno di 1 notte a giugno 2023
Risposta di Manager, il giorno 5 lug 2023
Hi Erlanger, We appreciate your sharing how we met your expectations with our friendly services, affordability and to know the clean accommodations and convenient location also worked well for you. We are thrilled your experience was so pleasant and we hope to serve you again the next time your travel plans bring you back to the area.

4/10 Scarso

John

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Dreadful
Soggiorno di 1 notte a giugno 2023
Risposta di Manager, il giorno 4 lug 2023
Hello John,Know that your voice is of tremendous importance to us and we value your comments about our hotel. Please do consider us again on your next visit to the area.

6/10 Soddisfacente

Frederick

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Since they do not serve Breakfast, that should be changed in the listing. Otherwise a decent place to stay.
Soggiorno di 1 notte a giugno 2023
Risposta di Manager, il giorno 20 giu 2023
Hello Frederick, Thank you for bringing to our attention your experience and comments regarding your stay. Thank you as well for bringing the breakfast options to our attention. Please know that this will be our top priority as we want to ensure the safety and health of our guests. I hope you will return to give us the opportunity to change your perception of our breakfast and services.

4/10 Scarso

Deborah

Soggiorno di 1 notte a giugno 2023
Risposta di Manager, il giorno 2 lug 2023
Hello Deborah,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Eccellente

Ray

Soggiorno di 1 notte a giugno 2023
Risposta di Manager, il giorno 2 lug 2023
Hello Ray,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

8/10 Buono

Alan

Soggiorno di 2 notti a giugno 2023
Risposta di Manager, il giorno 12 giu 2023
Hello Alan,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

6/10 Soddisfacente

Viaggiatore verificato

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2023
Risposta di Manager, il giorno 27 mag 2023
Dear Guest,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Eccellente

Roshierley

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Cuarto limpio y cómodo servicio rápido y todo bonito.
Soggiorno di 1 notte ad aprile 2023
Risposta di Manager, il giorno 3 mag 2023
Hello Roshierley,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our hotel. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

8/10 Buono

victor

Soggiorno di 3 notti a marzo 2023
Risposta di Manager, il giorno 4 apr 2023
Hello victor,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Eccellente

Eugenia

Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2023
Risposta di Manager, il giorno 22 mar 2023
Hello Eugenia,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

6/10 Soddisfacente

Phillip Knox

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Bathroom fixtures very poor condition. Possible to scald yourself. Given furthest room from lobby.
Risposta di Manager, il giorno 10 nov 2022
Hello Phillip Knox, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terribile

Samantha

Viaggio di gruppo
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
This is by far the dirtiest hotel I've ever stayed at. The room smelled like cat pee and what looked to be dried vomit on the carpet.
Soggiorno di 1 notte a ottobre 2022
Risposta di Manager, il giorno 24 ott 2022
Hello Samantha, I am terribly sorry to hear of your disappointment with our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Thank you so much for taking the time to share and to give us the opportunity to address this error and make things right.

2/10 Terribile

DANIEL

Viaggio con animali domestici, Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Travelocity messed up our reservation. Staff refused to help saying we had to contact Travelocity, which we attempted. Staff was rude and yelled at us. There were no cars in lot but unmarked police car. Lot dirty. We left and stayed at another hotel. Never got our money back from this hotel that we did not stay at.
Soggiorno di 3 notti a settembre 2022
Risposta di Manager, il giorno 8 ott 2022
Hello DANIEL,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Personale e servizio e comfort della camera
It served its purpose
A convenient two-night stay just up the road from the wedding event I participated in so I wouldn't have to go all the way home and come back the next day. The key card didn't work for the initial room I was given, so I received another room nearby and was able to access it. The room was okay, kind of old, but not bad enough to where I felt totally disgusted and wanted to find somewhere else to go. Non-smokers may get irritated by the smell of cigarettes seeping thru their front door. The linen and towels were clean so that was a plus. Overall, wasn't looking for anything too fancy. The room served its purpose as a place I could rest my head instead of having to waste gas between home and the event location.
Soggiorno di 2 notti a settembre 2022
Risposta di Manager, il giorno 20 set 2022
Dear Guest, Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

4/10 Scarso

Gustavo E.

Soggiorno di 3 notti ad agosto 2022
Risposta di Manager, il giorno 30 ago 2022
Hello Gustavo E., We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

4/10 Scarso

Adam

Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Smells like an ashtray.
Nonsmoking room smelled like an ashtray. Asked the front desk about it and she said it’s because the smoking rooms are directly behind the nonsmoking so the smell travels. Blankets were full of other peoples hair. Glad I was only staying for a few hours.
Soggiorno di 1 notte a luglio 2022
Risposta di Manager, il giorno 13 lug 2022
Hello Adam, "We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas.", we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

4/10 Scarso

Rosa

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Not a good choice
Terrible! TV was not working, holes in the sheets, dark, very bad condition
Soggiorno di 1 notte a giugno 2022
Risposta di Manager, il giorno 26 giu 2022
Hello Rosa, It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our tv and also our sheets. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

10/10 Eccellente

Andre

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was a nice and pleasant place to stay!
Soggiorno di 1 notte a maggio 2022
Risposta di Manager, il giorno 10 giu 2022
Hello Andre, Thank you for your valuable opinion regarding our hotel. We hope to someday have another opportunity to host your stay.

10/10 Eccellente

Jena

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Convenient to interstate.
Soggiorno di 1 notte a maggio 2022
Risposta di Manager, il giorno 16 mag 2022
Hello Jena, It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Eccellente

Fernando

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The receptionist was very friendly and knowledgeable
Soggiorno di 1 notte ad aprile 2022
Risposta di Manager, il giorno 1 mag 2022
Hello Fernando, From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!

2/10 Terribile

Sara

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Upon check in we were greeted by a very kind lady. Smooth check in! We got to our room and when we walked in-there was an air freshener hanging from the heater, with used pop cops. There was dirt all over the floor. The refrigerator had spilled beverages all in the inside. There were poop skid marks in the toilet. There was one bath towel hanging on the bathroom door that was very obviously used and dirty. The shower and bathroom floor had pubic hair scattered all over. I took pictures. I tried calling the main office and the phone did not work. We very quickly gathered our things and checked out. It was appalling, disgusting, and definitely an awful experience. The smell is etched in my memory. Not a good experience! The only positive thing I can say is the lady who checked us in and out was very kind. The rest of the experience was disgusting.
Soggiorno di 1 notte ad aprile 2022
Risposta di Manager, il giorno 10 apr 2022
Hello Sara, I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.,

6/10 Soddisfacente

Dan

Soggiorno di 1 notte a marzo 2022
Risposta di Manager, il giorno 24 mar 2022
Hello Dan, We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Overall the place was clean and nice for the money. It was quiet and peaceful. There is an issue and it was a big one. Around 5.a.m. I woke up to my skin burning. Half asleep i went to the bathroom turned on the light and looked at the side of my that was in contact of the bed. I had bumps and around it was burning. I still did not understend what was going on. I thought i was allergic to somthing i turned on the nightstand light to look at the sheets and when i did i seen the problem. It was a bug. I smashed it and seen the red coming out from the bites. So now im in a frantic. I didn't know what to do as its 5:20a.m. So i stip everything on the bed and looked and see if i was sleeping in an infestation. I looked though everything in the bed and could not find more of the issue. Overall the place was nice and well kept. I did not see more sighs of the issue in the bed. I took all my bags and possesions and put them off the ground and just got my day going.
Soggiorno di 1 notte a marzo 2022
Risposta di Manager, il giorno 23 mar 2022
Dear Guest, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience with new rules that have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

4/10 Scarso

sherry

Viaggio di gruppo
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Shower did not work. No running water in shower
Soggiorno di 1 notte a dicembre 2021
Risposta di Manager, il giorno 5 dic 2021
Thank you for sharing this honest review and feedback about our shower. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

6/10 Soddisfacente

Linda, Ypsilanti

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The bathroom could have cleaner
Soggiorno di 1 notte a novembre 2021
Risposta di Manager, il giorno 21 nov 2021
Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our hotel. We hope you will return so that we can provide you an even superior experience.

4/10 Scarso

Dennis

Viaggio di gruppo
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Property had bugs in the room
Soggiorno di 2 notti a ottobre 2021
Risposta di Manager, il giorno 19 ott 2021
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.,

2/10 Terribile

Ben

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I paid expedia for a non smoking room . They had none available. I could not sleep in a smoking room. I did not stay there. refund please.
Soggiorno di 1 notte a ottobre 2021
Risposta di Manager, il giorno 13 ott 2021
I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which results in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

10/10 Eccellente

Michael

Soggiorno di 1 notte a settembre 2021
Risposta di Manager, il giorno 3 ott 2021
Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.,

6/10 Soddisfacente

Richard

Mi è piaciuto: Pulizia e personale e servizio
Ok for a quick stay
It was fine for a quick overnight stay. It was old, but clean. Water pressure was great. Mattress ok...a little stiff but slept ok. Breakfast was juice or coffee and packaged Hostess donuts. Noisy neighbors.
Soggiorno di 1 notte a settembre 2021
Risposta di Manager, il giorno 23 set 2021
Thank you for sharing this honest review and feedback about our breakfast as well as our mattress. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.