Camera Standard, 2 letti queen | Una scrivania, culle/letti per bambini (gratuiti)

Recensioni per Super 8 by Wyndham Escanaba

2 out of 5
Super 8 by Wyndham Escanaba
2415 N Lincoln Rd, Escanaba, MI

Recensioni

7,0

Buono

Valutazione di 10 - Eccellente. 193 su 1002 recensioni" "
Valutazione di 8 - Buono. 349 su 1002 recensioni" "
Valutazione di 6 - Soddisfacente. 246 su 1002 recensioni" "
Valutazione di 4 - Scarso. 139 su 1002 recensioni" "
Valutazione di 2 - Terribile. 75 su 1002 recensioni" "

7,2/10

Pulizia

7,6/10

Personale e servizio

6,6/10

Servizi

6,6/10

Condizioni e dotazioni della struttura

6,4/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Enrico, Italia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
ottimo hotel: da prendere in considerazione
l'hotel, semplicissimo da trovare in quanto sulla strada principale, è assolutamente tranquillo e silenzioso; l'ottima accoglienza, accompagnata all'estrema disponibilità del personale, ha permesso di risolvere istantaneamente il problema relativo al letto aggiuntivo in camera con nessun costo aggiuntivo. La camera era grande, confortevole e pulita; la colazione, a buffet, viene servita in una sala appositamente dedicata. L'hotel dispone anche di un'area fitness, piscina coperta e sauna comprese nel prezzo che, nel caso di soggiorni prolungati, possono risultare interessanti (e quindi fare la differenza).

8/10 Buono

Franky, Verona

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Tutto ok
Buona colazione, ma solo con cose dolci, bello e pulito

8/10 Buono

Jamie

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Great location
Soggiorno di 1 notte a maggio 2024
Risposta di Manager, il giorno 23 mag 2024
Hello Jamie,We're pleased to hear you enjoyed our hotel's convenient location. We appreciate your feedback and hope you had an overall pleasant stay with us. Thank you for choosing to stay at our hotel and we look forward to welcoming you back in the future.

2/10 Terribile

James

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
That is the worst hotel I have ever stayed. The room was dirty. The sheets had brown circle stains on them. The couch was dirty and stained. It looked like it came from a frat house 15 years ago. Get that dump remodeled. I will sleep in my truck before i will EVER stay there again. The pictures advertising the place not even close to how it looks. NEVER STAY HERE!
Soggiorno di 1 notte a maggio 2024
Risposta di Manager, il giorno 13 mag 2024
Hello James, We appreciate your feedback and apologize for the experience you had. Guest satisfaction is important to us, and we will address your concerns with the relevant teams. For future visits, we recommend reaching out directly to management to ensure a more suitable stay.

6/10 Soddisfacente

Gary

Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 21 mag 2024
Hello Gary, We appreciate you choosing our hotel for your stay. We hope you had a pleasant experience with us. Feel free to contact us directly if you have any further comments to share.

10/10 Eccellente

Bruce

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 30 apr 2024
Hello Bruce,We are thrilled to hear that you had a wonderful experience at our hotel! We look forward to welcoming you back soon for another fantastic stay.

2/10 Terribile

Daniel, Southbury

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
The desk manager was super friendly and helpful.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 25 apr 2024
Hello Daniel, We appreciate your feedback on our desk manager's hospitality. Our team strives to offer exceptional service to all our guests. Your kind words will be shared with the staff to continue delivering outstanding experiences. Thank you for choosing to stay with us.

8/10 Buono

Al

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 25 apr 2024
Hello Al, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Eccellente

Wendy, Chippewa Falls

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The ladies at the desk were wonderful! They got us extra coffee for our room and even offered to help us with get upstairs to our room.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 23 apr 2024
Hello Wendy,We are delighted to hear that you had a positive interaction with our front desk team. Providing excellent service to our guests is our top priority. Your kind words will be passed along to the team. Thank you for sharing your experience with us.

2/10 Terribile

Abbey

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 23 apr 2024
Hello Abbey, We're sorry to hear you didn't fully enjoy your stay. Please feel free to reach out to us directly with any feedback you'd like to share so we can improve our services.

10/10 Eccellente

Brooke

Viaggio di lavoro
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Nothing fancy, but the bed was comfy, the room was clean, breakfast was a typical continental breakfast with waffles. Staff was friendly.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 7 apr 2024
Hello Brooke,We are delighted to hear that you found our hotel comfortable and clean, enjoyed our breakfast offerings, and experienced friendly service from our staff. Your feedback is greatly appreciated as we strive to provide a pleasant stay for all our guests. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

6/10 Soddisfacente

Brenda

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
There was what looked like someone peed on the wall next to the bed! The place smelled like marijuana as soon as we walked in and continued to smell all thru the evening even waking me up during the night! Doors were propped open so people could be outside smoking so when it didn’t smell like marijuana it smelled like cigarette smoke!
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 24 mar 2024
Hello Brenda,Thank you for sharing your feedback with us. We take all guest comments seriously and will address the concerns raised in order to improve our services. If you have any further details or would like to discuss your stay, please don't hesitate to contact management directly. Your experience will help us enhance the quality of our accommodations.

10/10 Eccellente

Michele

Viaggio di coppia
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Front desk was super friendly and room was decent for the limited time we were in it. Convenient drive from the casino.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 24 mar 2024
Hello Michele,We appreciate your kind feedback on our friendly front desk staff and convenient location near the casino. Should you have any further comments or suggestions, please don't hesitate to reach out to our management team.

8/10 Buono

genna

Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Super 8
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 14 mar 2024
Hello genna,Thank you for sharing this review and rating, and we welcome you to visit us again anytime!

10/10 Eccellente

Steve

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It wSa pleasant visit
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 14 mar 2024
Hello Steve,We are delighted to hear that you had a pleasant visit with us. Your positive feedback is appreciated, and we look forward to welcoming you back in the future.

2/10 Terribile

Andrea, Sault Ste Marie

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Property and room was disgusting. Blood on the carpet, band aid on the peep hole to my room. Dirty blankets out side my room for 8 plus hours. I asked to check out, i have photos, i have not heard back from Expedia to confirm and front desk let me leave and understood my issues. I had to pay almost 2x the price to stay elsewhere whith such short notice.
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 12 mar 2024
Hello Andrea, We are sorry to hear about your experience, and we take all feedback seriously. Our team will investigate to ensure our high standards are met. We recommend reaching out to management for further assistance regarding your concerns.

4/10 Scarso

Deborah

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Water pressure was good and bed was comfortable. Hotel was in poor condition. Couch in our room was stained. Cracks in tub surround. Bugs in ceiling fan in bathroom. Behind the bed and wall looked like it hadn’t been vacuumed in awhile. Inadequate light fixtures and lamps in room. Very dark in room except in daylight when curtains opened.
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 6 mar 2024
Hello Deborah, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terribile

Brandon

Viaggio di gruppo, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We were not brave enough to actually stay. Two seconds into the rooms and we had to leave! They did not offer a refund
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 24 feb 2024
Hello Brandon,We're sorry to hear you didn't feel comfortable during your brief visit. Your feedback is valuable for our improvement. Should you wish to discuss your experience further, please reach out to our management team for assistance.

8/10 Buono

ryan

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
The girl at the front desk was amazing kind understanding non judgmental when I requested new bedding 2 times
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 24 feb 2024
Hello ryan,We appreciate your feedback regarding our front desk team's exceptional service in addressing your request promptly. Your comfort during your stay is our top priority. More so, thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspire us. We will share your feedback with our staff members. Waiting to serve you again!

10/10 Eccellente

Barb

Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 22 mar 2024
Hello Barb,We're delighted to hear you had a wonderful stay with us! Please do not hesitate to contact us directly if you have any further thoughts to share. We look forward to welcoming you back again soon.

10/10 Eccellente

Leah

Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 22 mar 2024
Hello Leah,We appreciate your high rating and are glad to know you enjoyed your stay overall. If there is anything specific you would like to share or any suggestions for improvement, please don't hesitate to reach out to us. We value your input and hope to welcome you back in the future.

6/10 Soddisfacente

Bruce

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
The facility just seems old and worn. Thankfully the bed was very comfortable, but we like lights fixtures on both bed sides and there was only one. Also, the couch was broken down and looked soiled. The desk chair was also wobbly and not comfortable.
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 22 gen 2024
Hello Bruce, Thank you for sharing your feedback with us. We appreciate your kind words about the comfortable bed. We apologize for any inconvenience caused by the lack of lighting fixtures and for the condition of the couch and desk chair. We encourage guests to contact our management team directly, as they would be more than happy to address any concerns you may have encountered during your stay.

10/10 Eccellente

Anthony

Viaggio di lavoro
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Great stay for a wrestling team
This was a high school wrestling trip stay. The staff was great. Hotel had a pool and hot tub that the wrestlers utilized. The breakfast was a little small but non of the wrestlers complained. Well worth bang for your buck
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 10 gen 2024
Hello Anthony,Thank you for choosing our hotel for your high school wrestling trip! We're delighted to hear that you found our staff to be great and enjoyed our pool and hot tub facilities. We appreciate your feedback regarding the breakfast, and we'll make sure to take it into consideration for future improvements. We're glad you found our hotel to be a good value for your money. We hope to welcome you back in the future for another great stay!

8/10 Buono

Brittany

Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 19 dic 2023
Hello Brittany,We appreciate you choosing our hotel for your stay! If you have any further details or feedback regarding your experience, please feel free to reach out to us directly. We value your input and would love to ensure your complete satisfaction.

10/10 Eccellente

Diane

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 12 dic 2023
Hello Diane,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had an excellent experience with us. If there is anything else we can do to make your next visit even better, please don't hesitate to reach out. We can't wait to welcome you back again soon!

4/10 Scarso

Farrah

Viaggio con la famiglia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The room was clean and staff were friendly. There must have been a party all night because there was loud music and heavy, constant, walking and running noises coming from the room above us just about all night. Property is run down, some rooms are used as apartments. It was fine for one night but I wouldn’t stay longer.
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 7 dic 2023
Hello Farrah, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the noise disturbance during your stay. We appreciate your compliments about the cleanliness of the room and the friendliness of our staff. We take your concerns seriously and will address them with our team to ensure a better experience for future guests. We hope you will consider staying with us again in the future.

4/10 Scarso

Randy, Los Angeles

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Booked 3 nights but checked out after one night because the place was dirty dingy and disappointing. The staff was understanding and accommodating in checking me out early.
Risposta di Manager, il giorno 21 nov 2023
Hello Randy, We apologize for any disappointment you may have experienced during your stay with us. Our staff is committed to providing a clean and comfortable environment for all our guests. We appreciate your feedback and will use it to further improve our services. Please don't hesitate to reach out to our management team for any further assistance.

10/10 Eccellente

Deborah

Viaggio di gruppo
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Great
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 15 nov 2023
Hello Deborah,Thank you for taking the time to share your feedback with us. We greatly appreciate your kind words and are thrilled to hear that you had a great experience during your stay. If you have any future travel plans, we would be delighted to welcome you back for another memorable stay.

2/10 Terribile

Dave

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a ottobre 2023
Risposta di Manager, il giorno 4 nov 2023
Hello Dave, Thank you for sharing your feedback about your recent stay at our hotel. We apologize for any inconvenience you may have experienced during your stay. We strive to ensure a pleasant stay for all guests and we appreciate your insight. For any further concerns or inquiries, please feel free to contact our management team directly.

10/10 Eccellente

travis

Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 22 nov 2023
Hello travis,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

6/10 Soddisfacente

Robert

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 3 nov 2023
Hello Robert,Thank you for taking the time to leave such a positive review! We're delighted to hear that you enjoyed your stay with us. Our team strives to provide exceptional service and it's great to know that we exceeded your expectations. We look forward to welcoming you back in the future for another exceptional experience.

8/10 Buono

Melinda

Soggiorno di 2 notti a ottobre 2023
Risposta di Manager, il giorno 17 nov 2023
Hello Melinda,Thank you for sharing your feedback with us. We appreciate your positive rating. If there is anything specific you would like to highlight or discuss further, please feel free to reach out to our management team. We are constantly striving to improve our services and ensure a wonderful stay for all our guests.

10/10 Eccellente

Jeff

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Didn't get there till after 10pm . No big deal , checked in as usual.
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 27 ott 2023
Hello Jeff,Thank you for your feedback! We're glad to hear that your check-in process was smooth and hassle-free. If you have any further questions or concerns, please let us know.

2/10 Terribile

Denise

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Horrible we left right after we checked in hotel was gross it stunk bad not clean in hallway or room we could not stay appearance inside and out do not match your pictures. I’m out 100 dollars now gross and smelly like spoiled food and garbage and filthy
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 24 ott 2023
Hello Denise, We apologize for your unpleasant experience. Please be assured that we take cleanliness very seriously and will address the issues you mentioned. Thank you for bringing this to our attention.

2/10 Terribile

Emily

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
There were bugs on the floor, hair in the bed, toilet was dirty and my kids were afraid to stay there as the lock was broken
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 21 ott 2023
Hello Emily,We apologize for the inconvenience you experienced during your stay. Please reach out to our front desk immediately so that we can address these issues and ensure a comfortable and safe experience for you and your family.

6/10 Soddisfacente

Sarah

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The entire property smelled bad. The heating system when turned on in the room was so dusty it made my eyes and nose itch. The front desk lady gave me attitude when I asked her to repeat the hours of the complimentary breakfast because I couldnt hear her, there were people drinking beer in the lobby so it was loud. The price was nice but I wouldnt stay there again.
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 21 ott 2023
Hello Sarah,We apologize for any inconvenience you experienced during your stay. We will address the issues with the odor and HVAC system, as well as the behavior of our staff. Your feedback is valuable to us and we hope to have the opportunity to improve your experience with a future stay.

8/10 Buono

abby

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Very nice
Soggiorno di 1 notte ad agosto 2023
Risposta di Manager, il giorno 20 ott 2023
Hello abby,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

2/10 Terribile

raymond

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Property run down and not maintained. Plumbing issues and noise issues. May not ever stay there again
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 19 ott 2023
Hello raymond, We apologize for the inconvenience caused during your stay. Our team will investigate the issues mentioned to ensure a better experience in the future.

10/10 Eccellente

Frank

Great basic accomodation!
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 19 ott 2023
Hello Frank,Thank you for your review! We're glad you found our accommodation to be great. We look forward to welcoming you back in the future.

10/10 Eccellente

Earl

Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 18 ott 2023
Hello Earl,Thank you for your perfect rating! We are thrilled to hear that you enjoyed your stay with us. We hope to welcome you back soon!

4/10 Scarso

Tammy

Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 5 nov 2023
Hello Tammy,Thank you for sharing your feedback with us. We're sorry to hear that your experience with our hotel was not satisfactory. We strive to provide excellent service and will look into the issues you've mentioned to ensure they are addressed. We value your input and appreciate your understanding in this matter.

6/10 Soddisfacente

LuAnn

Viaggio di gruppo
There was laundry all over
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 14 ott 2023
Hello LuAnn,We apologize for the inconvenience caused due to the laundry situation. Our housekeeping team has been notified and we assure you this will be addressed promptly.

10/10 Eccellente

Ruth

Viaggio con la famiglia
Mi è piaciuto: Pulizia e servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
There was something in our room that vibrated and made a pigeon sounding noise. Think it was the refrigerator. Also loud occupants in middle of night, which is not the properties fault.
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 28 ott 2023
Hello Ruth,We apologize for the inconveniences you experienced during your stay. Our team will ensure that the issue with the refrigerator is addressed and we appreciate your understanding regarding the noise from other guests. We hope to welcome you back for a better experience in the future

6/10 Soddisfacente

Thomas, Webster

Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 3 nov 2023
Hello Thomas, Thank you for taking the time to share your feedback with us. We apologize if your experience at our hotel did not meet your expectations. We appreciate your insights and will pass them along to our team for further improvement. We value your patronage and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

6/10 Soddisfacente

Jackie

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The front desk person was not friendly at all. The rooms were not super clean. We were missing our remote. A pair of underwear and socks wear left hanging in the room. Told the front desk about it and she laughed. Beds are like a rock. Would not stay here again
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 10 ott 2023
Hello Jackie ,Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Buono

Steven

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 10 ott 2023
Hello Steven,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

2/10 Terribile

Larry

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The property was very outdated and dirty. Everything was very old in the room which made everything seem dirtier. No clock in the room, only one light on the wall by the bed, TV didn’t work properly, toilet seat was loose and the ring by the shower handle was coming off.
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 19 ott 2023
Hello Larry, We apologize for the inconvenience caused during your stay. Your feedback is valuable to us and we will make sure to address these issues promptly for a better experience in the future.

10/10 Eccellente

Lisa

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I liked easy check-in and the cleanliness of the room. Wish there were an elevator. Breakfast was OK, but they were out of orange juice. Seems as if it would be an easy thing to have a spare carton on hand.
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 14 ott 2023
Hello Lisa,Thank you for your feedback! We appreciate your positive comments about the check-in process and cleanliness. Sorry for the inconvenience caused by the lack of elevator and orange juice. We will take note of your suggestions for improvement.

10/10 Eccellente

Gerald

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 7 ott 2023
Hello Gerald,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

6/10 Soddisfacente

MICHAEL, Benbrook

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Recliner in room had a huge stain on it of unknown origin. Sheets and bedding were clean, bathroom clean. Front desk staff rude.
Risposta di Manager, il giorno 3 ott 2023
Hello MICHAEL ,We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.