My husband and I chose this hotel for our romantic get away for our 29th wedding anniversary. We arrived at 4 pm on Friday, January 12th, 2024. When got to our room it was freezing. The staff knowing of our arrival should have turned on the heat to warm up our room prior. Plus our refrigerator was cracked open and not turned on, again it to should have been taken care of prior to our arrival. I had requested a mountain view room and got two big trees outside of our room, not much of a mountain view at all. After we came back to the hotel from having dinner we thought we would go warm up in the hot tub, but when we got there there were icicles broken on the floor by a silver vent and ice all over it, and the hot tub was not hot but cold. So, we are ok we will go in sauna, which we find is out of service. The website did not show anything being out of service. We saw an employee(young black man) and mentioned to him we thought something was wrong with the hot tub because it was not hot and advised him of the icicles on vent too. He seemed agitated that we bothered him by the fireplace but he then told us they had to drain hot tub and put new water in, so it wont be ready until 8/9 pm. He also stated the icicles were basically normal on vent. There were no notifications up anywhere that hot tub was not ready to use. So off to our room to go to bed. We both slept horribly both nights we were there. The bed was so hard and uncomfortable that our bodies ached & could not sleep.