6/10 Soddisfacente
Barbara
Viaggio di gruppo
17 lug 2023
Got stuck into the elevator (3 persons) and it took half an hour to get out, the girl at the reception panicked and didn't know how to deal with the situation, meanwhile we were running out of oxygen, it was scary; we paid parking for our car in front of the hotel but then they told us that it wasn't guaranteed we could find a place for the night (and we specified since the beginning we'd have returned late); second night we had problems with both digital keys of our room and we had to make a call (paying ourselves for it) to solve the problem (it took more than an hour, the operator gave instructions by the phone but it took 4 different keys before it went thru opening the door, meanwhile we had to go up and down to our room every single time from the lobby to try again and reprogram the key... absurd... we asked to send someone at the hotel but since the reception is closed at night it was impossible... having to wake up early the next morning it was bad to loose another hour of sleep. Unfortunately our experience was very very bad. Such a shame...The hotel refunded just a ridiculous amount for 1 day breakfast (which was initially included in our price). I expected a significant refund given the enormous inconvenience, not just a few pennies! Never again...
Barbara
Soggiorno di 2 notti a luglio 2023
