Hi, Kasseopeia! Thank you so much for sharing your experience! We're thrilled to hear that you enjoyed your stay at our cabin and that the breathtaking view and convenient location on the North Shore added to your experience, especially for fishing enthusiasts like yourselves. We're glad that you found the cabin warm and inviting, and that the kitchen amenities met your needs. We apologize for the issue with the jacuzzi. Maintaining cleanliness and freshness is a top priority for us, and we'll address the mildew odor immediately to ensure it doesn't affect future guests' experiences. Thank you once again for choosing our cabin for your getaway, and we hope to welcome you back for another relaxing stay in the future!

Hello Laura, Thank you for your time and feedback. We're glad to hear that you enjoyed the cabin and its stunning views. We look forward to hosting you again in the future! Big Bear Cool Cabins

Hello, Thank you for your time and feedback. We're glad to hear that you enjoyed the lake view and had a comfortable stay. We look forward to welcoming you back again in the future! Big Bear Cool Cabins

Hi, Charlie! Thank you for staying with us and providing feedback. Prior to checking in you're able to upload your ID/CC to the mobile app we offer. I apologize if you missed that email with the instructions. We have informed our housekeeping/maintenance department of the issues you experienced for a quick resolution. We hope this doesn't deter you from returning and we would love to make it up to you! Big Bear Cool Cabins

Hi, Suzi! Thank you for staying with us and leaving a review. We are happy you enjoyed the property and all of its amenities. We look forward to having you back soon! Big Bear Cool Cabins

Hello Tom, Thank you for staying with us and leaving a review. We appreciate recommendation on the additional cleaning supplies and your feedback about the front door issue, but we're happy that you had a pleasant stay and enjoyed the cabin's amenities overall. We look forward to welcoming you back again! Big Bear Cool Cabins

Hello Rick, Thank you for the time and feedback. We're glad you had a comfortable stay and liked the great view of the lake. We hope to have you back in the future! Big Bear Cool Cabins

Hello Steven, Thank you for staying with us and writing a review. We're glad you liked the cabin and it's location. We look forward to welcoming you back again! Big Bear Cool Cabins

Hi, Marla! We are very sorry to hear about your recent stay. We have brought up your concerns to upper management and can assure you, we will be taking the proper procedures to try and accommodate our guests as best as possible. As stated on the description, we do provide free trash pick up for this cabin at the end of your stay. We truly appreciate your time and feedback and we hope to have the pleasure of hosting more vacations in the future! Thank you, Big Bear Cool Cabins

Hi, Stephanie! Thank you so much for your time and feedback. We are overjoyed to hear you enjoyed your stay! We will be having someone go out and note instructions for the remote for any future guests. We cannot wait to host many more vacations in the future for you! Thank you, Big Bear Cool Cabins

Hello Christina Thank you for the time and we appreciate your feedback! We're happy you enjoyed your stay and the location the cabin. We hope to host many more stays with you at Big Bear Cool Cabins! Big Bear Cool Cabins

Hi, Cynthia! Thank you for staying with us it was a pleasure hosting your stay and look forward hosting many more! See you soon! Big Bear Cool Cabins