Tutte le recensioni mostrate sono state scritte da ospiti che hanno effettivamente soggiornato nella struttura. Solo i viaggiatori che hanno prenotato un soggiorno con noi possono inviare una recensione. Verifichiamo le recensioni seguendo le nostre linee guida e le pubblichiamo tutte, positive e negative.Maggiori informazioniApertura in un’altra finestra
Valutazione di 10 - Eccellente. 146 su 275 recensioni" "
10 - Eccellente
146
Valutazione di 8 - Buono. 69 su 275 recensioni" "
8 - Buono
69
Valutazione di 6 - Soddisfacente. 36 su 275 recensioni" "
6 - Soddisfacente
36
Valutazione di 4 - Scarso. 11 su 275 recensioni" "
4 - Scarso
11
Valutazione di 2 - Terribile. 13 su 275 recensioni" "
2 - Terribile
13
8,6/10
Pulizia
9,0/10
Personale e servizio
7,8/10
Servizi
8,4/10
Condizioni e dotazioni della struttura
8,6/10
Ecosostenibilità
Recensioni
10/10 Eccellente
Cindy
16 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Cindy
Soggiorno di 1 notte a maggio 2024
10/10 Eccellente
Carol
Viaggio con animali domestici, Viaggio di gruppo
14 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excellent front desk service!!
Carol
Soggiorno di 1 notte ad aprile 2024
10/10 Eccellente
Chiquita
31 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was quiet overall and the front desk each day was very helpful
Chiquita
Soggiorno di 3 notti a marzo 2024
10/10 Eccellente
Tatiuna
29 mar 2024
Tatiuna
Soggiorno di 2 notti a marzo 2024
10/10 Eccellente
Amanda
27 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff A
Amanda
Soggiorno di 1 notte a marzo 2024
10/10 Eccellente
Linda
Viaggio con la famiglia
22 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great hotel good location.
Very good. Would stay here again. Clean and very comfortable beds. Nice breakfast.
Linda
Soggiorno di 1 notte a gennaio 2024
Risposta di AGM, il giorno 23 gen 2024
Good day, Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you had a very good stay and found our hotel clean with very comfortable beds. Providing a comfortable and welcoming environment is a top priority, and we're delighted that we met your expectations.It's great to know that you enjoyed our breakfast offerings. A good breakfast is a wonderful way to start the day, and we're pleased it added to the overall quality of your stay.We appreciate your kind words and look forward to welcoming you back on your next visit. If there's anything specific you enjoyed or any additional ways we can enhance your future stays, please feel free to let us know.Warm regards,AGM
6/10 Soddisfacente
DEBORAH
Viaggio di lavoro
15 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Requested room with fireplace - didn’t work. Mattress was extremely uncomfortable. Couch was extremely uncomfortable. Could have used an ottoman for the couch to relax while watching television and “ unlit” fireplace. HVAC was loud when AC/heat kicked on. Views from windows were of Sam’s Club parking lot and backside of another hotel. Overall, served its purpose but nothing to rave over.
DEBORAH
Soggiorno di 3 notti a gennaio 2024
Risposta di AGM, il giorno 17 gen 2024
Good day,Thank you for taking the time to share your thoughts with us. We genuinely appreciate your feedback, and we apologize for the challenges you encountered during your stay.We're sorry to hear that the fireplace in your room wasn't functional, and we understand the disappointment this may have caused. Our maintenance team will investigate and address this issue promptly to ensure it doesn't occur in the future.We also regret that you found the mattress and couch uncomfortable. Your comfort is our priority, and we will look into these matters to identify opportunities for improvement.Your suggestion regarding an ottoman for the couch is valuable, and we will consider this as we continually strive to enhance our guests' experience.We apologize for any disturbance caused by the HVAC system, and we will investigate ways to minimize noise associated with AC/heat cycles.We understand the importance of room views, and we regret that the scenery did not meet your expectations. We appreciate your feedback on this matter.While we are pleased to hear that our hotel served its purpose, we want to ensure that your future stays surpass your expectations. Please reach out to us directly so that we can address your concerns and make amends.Thank you for bringing these matters to our attention.Stay safe!
10/10 Eccellente
Viaggiatore verificato
11 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Viaggiatore verificato
Soggiorno di 1 notte a gennaio 2024
Risposta di AGM, il giorno 13 gen 2024
Good day, Thank you for the great score! Have a safe trip and take care, see you soon.
10/10 Eccellente
Derek
Viaggio con la famiglia
1 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Derek
Soggiorno di 2 notti a dicembre 2023
6/10 Soddisfacente
KasiLyn
Viaggio con famiglia e bambini piccoli
26 dic 2023
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
KasiLyn
Soggiorno di 3 notti a dicembre 2023
Risposta di AGM, il giorno 13 gen 2024
Good day, We value our guests comments and look forward to making our hotel better everyday. We would like to know what we could have done to make your stay better. Thank you for traveling with Marriott. Take care and stay safe.
10/10 Eccellente
Sara
Viaggio con la famiglia
24 dic 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Sara
Soggiorno di 2 notti a dicembre 2023
Risposta di AGM, il giorno 25 dic 2023
Merry Christmas, Thank you for the great review! We are so happy we met your needs this trip. Please let us know if you need any assistance with your next trip to Fayetteville, NC. Take care and stay safe.
8/10 Buono
Brittany
Viaggio di gruppo
3 nov 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Brittany
Soggiorno di 2 notti a ottobre 2023
2/10 Terribile
Lewis
Viaggio con la famiglia
25 ott 2023
Non mi è piaciuto: Pulizia, personale e servizio, servizi
We were here for 2 nights. First night uneventful, second evening, and ALL NIGHT and morning, the LOUD , HIDEOUS FIRE ALARM WENT OFF ALL NIGHT. I had my 90 yo dad with me. MISERABLE STAY…..
Lewis
Soggiorno di 2 notti a ottobre 2023
Risposta di Marvin, il giorno 26 ott 2023
We are truly sorry to hear about the distressing experience you had during your two-night stay, especially with the constant fire alarm disruptions during the second night and morning. Your comfort and safety are of utmost importance to us, and it's clear that we fell short in providing you with a peaceful stay.Please accept our sincerest apologies for this inconvenience, as well as any distress it may have caused you and your 90-year-old father. We understand the importance of ensuring a peaceful environment for all our guests, and we are deeply disappointed that we did not meet this expectation during your stay.We take your feedback seriously and will thoroughly investigate what caused the repeated fire alarm incidents to prevent such issues from happening in the future. Your feedback is instrumental in helping us improve our services and facilities.We would like the opportunity to make it up to you. If you decide to stay with us again, please let us know, and we will ensure that your stay is more comfortable and trouble-free. Your satisfaction is our top priority, and we hope to have the chance to welcome you back for a much improved experience.
10/10 Eccellente
Dana
Viaggio con animali domestici, Viaggio con la famiglia
12 ott 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Our stay at this property was amazing! Rooms were very roomy and clean. Very close to many restaurants and shopping places including the mall. The staff was very kind and professional. Would totally stay here again!
Dana
Soggiorno di 4 notti a ottobre 2023
Risposta di Marvin, il giorno 26 ott 2023
Thank you for taking the time to share your fantastic experience with us! We're delighted to hear that your stay at our property was amazing. It's wonderful that you found our rooms spacious and clean, and that our convenient location near restaurants and shopping added to your enjoyment.We're especially appreciative of your kind words about our staff. Providing professional and friendly service is a top priority for us, and we're thrilled to hear that they made your stay even better.We look forward to welcoming you back in the future. If there's anything specific you'd like for your next stay, please don't hesitate to let us know. Your satisfaction is our goal, and we can't wait to host you again!
10/10 Eccellente
Vanessa
Viaggio con la famiglia
6 ott 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
I will return
I wish I had taken pictures of the beautiful suite I rented. I could not be more pleased. The only issue I had was the table was wobbly. The check-in was quick, and the front desk agent was extremely professional and polite.
Vanessa
Soggiorno di 1 notte a ottobre 2023
Risposta di Marvin , il giorno 26 ott 2023
We're delighted to hear that you were so pleased with the beautiful suite you rented during your stay with us! It's a great feeling to know that the accommodations exceeded your expectations, even though you couldn't capture it in pictures.We apologize for the wobbly table, and we'll make sure to address that issue to ensure a more seamless experience for our guests in the future.Thank you for your kind words about our front desk agent. Providing professional and polite service is important to us, and we're pleased that it made a positive impression on your check-in experience.If you ever decide to stay with us again, we look forward to providing you with another wonderful experience. If there are any specific preferences or needs you'd like to communicate for your next stay, please feel free to reach out. Your satisfaction is our priority, and we're here to make your future visits just as enjoyable!
10/10 Eccellente
Susan
28 set 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The hotel was clean and the 2 bedroom 2 bath suite was just perfect for us. We will stay her again.
Susan
Soggiorno di 1 notte a settembre 2023
Risposta di Marvin , il giorno 29 set 2023
Good day, Thank you so much for the kind words and great score! We are so happy to see we were able assist you this stay. Hope to see you soon.
6/10 Soddisfacente
GWENEIVERE
Viaggio con la famiglia
12 ago 2023
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
First of all I think when checking in you should be told about the cleaning of the rooms.I was there for 5 days and was just scheduled to have room clean on 3rd day.I had to ask for clean towels/trash empty.Finally a very professional and nice housekeeper named Belinda explain the cleaning schedule but stated that i should have already had room clean .I had to search and take things off house keeping carts to supply my room .I have stayed in various Marriott hotels but was quickly informed this was Resident Inn by Marriott.As though they do there own thing.Don’t attach yourself to the quality of Marriott id you can’t do the quality of service in my opinion.
GWENEIVERE
Soggiorno di 4 notti ad agosto 2023
Risposta di General Manager - Rose G, il giorno 17 ago 2023
We truly appreciate you taking the time to share your recent experience during your stay with us. We want to extend our heartfelt apologies for any inconvenience you faced due to our stayover service. We fully understand how frustrating this situation must have been for you, and we genuinely regret any discomfort it caused.It's our constant endeavor to ensure that all our guests are well-informed about our brand's standard cleaning schedule, which includes stayover service every other day and a full service on the 7th day of your stay. Regrettably, we acknowledge that we fell short in meeting this commitment during your visit. Your satisfaction is of paramount importance to us, and we're sorry for not living up to your expectations.We take great pride in our staff's dedication to providing exceptional service. We're delighted to know that Belinda was able to assist you with your questions in a courteous and professional manner. Her actions reflect the kind of service we aim to provide to all our valued guests.As you contemplate your future trips to this area, we genuinely hope that you will consider giving us another chance to demonstrate our unwavering dedication to your comfort and satisfaction.
6/10 Soddisfacente
jason
Viaggio con la famiglia
16 lug 2023
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Res Inn
The hotel was fine, but the area around the hotel was not very safe. There were homeless peeps walkin around the parking lot. I wont stay there again
jason
Soggiorno di 1 notte a luglio 2023
Risposta di AGM, il giorno 26 lug 2023
Good day, I apologize for the homeless people walking around. I understand how this would look to me and probably feel the same. We take the security of our guest seriously and we are doing all we can to keep the homeless away from our guests. Take care and stay safe on your journey.
10/10 Eccellente
Tamara
3 lug 2023
Tamara
Soggiorno di 1 notte a luglio 2023
Risposta di AGM, il giorno 26 lug 2023
Good day, Thank you so much for the great score! Hope you come back and stay with again. Take care and stay safe.
6/10 Soddisfacente
arclincia
Viaggio di coppia
22 giu 2023
Mi è piaciuto: Personale e servizio
Nice staff.
arclincia
Soggiorno di 2 notti a giugno 2023
Risposta di General Manager - Rose G, il giorno 17 ago 2023
We genuinely appreciate your review and your kind remarks about our staff. Your feedback means a lot to us. In our ongoing effort to enhance our services and provide the best possible experience to our guests, we're always open to suggestions for improvement.If you have any insights or suggestions that could help us achieve a five-star rating in your eyes, we would be extremely grateful to hear them. Your perspective is invaluable to us, and we are committed to using your feedback to continually refine and elevate our offerings.Once again, thank you for taking the time to share your thoughts. Your input drives us to strive for excellence, and we're dedicated to making any necessary adjustments to ensure that your future experiences with us are nothing short of exceptional.
8/10 Buono
William
7 giu 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
My favorite hotel for overnight stays when in Fayetteville, NC
William
Soggiorno di 1 notte a giugno 2023
10/10 Eccellente
Christopher
Viaggio con la famiglia
21 mag 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Everyone one was very nice.
Christopher
Soggiorno di 2 notti a maggio 2023
10/10 Eccellente
Viaggiatore verificato
Viaggio con la famiglia
14 mag 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Has full size kitchen and everything needed for cooking
Viaggiatore verificato
Soggiorno di 1 notte a maggio 2023
10/10 Eccellente
Carol, warminster
Viaggio di coppia
13 mag 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I really liked this property. The staff at the front desk were very nice. Our room was clean and quiet. I really appreciated having a full refrigerator. They are currently doing some remodeling but it didn’t interfere with our stay at all. This place is located in the proximity of several restaurants
Carol
Soggiorno di 1 notte a maggio 2023
6/10 Soddisfacente
Gail
20 apr 2023
Mi è piaciuto: Pulizia e comfort della camera
Wouldn’t return
Stayed here as a stopover, had been on the road for 10 hours. Was looking forward to using hot tub, the reason we stayed there.
We got to hotel and learned the pool and hot tub were not available (until renovations at hotel were complete). The rate for this hotel far exceeded other options in the area and was hardly worth it. The receptionist knew of our disappointment and offered nothing for compensation knowing the hot tub was the ONLY reason we were staying there.
Was not stated on website that pool area wasn’t available.
Gail
Soggiorno di 1 notte ad aprile 2023
8/10 Buono
Jeff
17 apr 2023
Mi è piaciuto: Personale e servizio e comfort della camera
Jeff
Soggiorno di 1 notte ad aprile 2023
10/10 Eccellente
Mary
21 mar 2023
Mary
Soggiorno di 3 notti a marzo 2023
Risposta di Marvin , il giorno 29 mar 2023
Good day, We really want to say thank you for the great score! We will share your score with our entire team as a way of celebrating your satisfaction with our hotel and service. We hope to see you again!
8/10 Buono
Samantha
Viaggio con famiglia e bambini piccoli
21 mar 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Friendly staff, clean, polite. No issues, great to have 2 rooms
Samantha
Soggiorno di 4 notti a marzo 2023
Risposta di Marvin, il giorno 29 mar 2023
Good day, Thank you for the kind words and good score! We are so happy to see you had an enjoyable stay and we look forward to seeing you again.
6/10 Soddisfacente
LeeAnn
Viaggio di coppia
8 mar 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi
Our stay was during a renovation of the third floor which went well into the night. We were in a room on the second floor. Our first night there we were startled awake at 11:30 by what sounded like something very large falling directly over our bed.
LeeAnn
Soggiorno di 3 notti a marzo 2023
Risposta di General Manager - Rose G., il giorno 8 mar 2023
Thank you for your review as it helps us improve. While we are excited that renovations are in progress, we will remind the renovation team that all work is to be suspended at 6:00 pm to ensure this does not happen again. Please accept our apologies for the inconvenience and hope that you give us another chance the next time your travels bring you to the area.
10/10 Eccellente
Kesha
6 feb 2023
Kesha
Soggiorno di 1 notte a febbraio 2023
Risposta di General Manager - Rose G., il giorno 8 feb 2023
Thank you for the perfect score! We will share with our team as a way to celebrate their accomplishment on providing great customer service!
6/10 Soddisfacente
Edison, Fort Mill
26 gen 2023
Edison
Soggiorno di 1 notte a gennaio 2023
10/10 Eccellente
Kristina
3 gen 2023
Kristina
10/10 Eccellente
Jennieffer
Viaggio con la famiglia
26 dic 2022
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We got in a little late. The staff was very friendly and fast. The breakfast setup was great. Would definitely stay here again.
Jennieffer
Soggiorno di 1 notte a dicembre 2022
Risposta di General Manager - Rose G., il giorno 8 feb 2023
Thank you for choosing to stay at the Residence Inn Fayetteville Cross Creek! We are happy to hear that you enjoyed breakfast and the the staff was friendly. We would be honored to have you as a return guest the next time your travels bring you to the Fayetteville NC area.
10/10 Eccellente
Demeatreas
14 ott 2022
Mi è piaciuto: Pulizia, personale e servizio, servizi
Demeatreas
Soggiorno di 2 notti a settembre 2022
8/10 Buono
Vivian
2 ott 2022
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I would stay here again.
Vivian
Soggiorno di 1 notte a ottobre 2022
Risposta di General Manager - Rose G, il giorno 28 ott 2022
Thank you for your review! We would be honored to have you as a return guest the next rime your travels bring you to the Fayetteville NC area!
10/10 Eccellente
michael
Viaggio con la famiglia
25 set 2022
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice, spacious rooms. Highly recommend!
michael
Soggiorno di 3 notti a settembre 2022
Risposta di General Manager - Rose G., il giorno 27 set 2022
Thank you for the five star review and your recommendation! We are so happy that you enjoyed your nice spacious room. We would be honored to have you as a return guest the next time your travels bring you to the Fayetteville NC area!
8/10 Buono
Latisha
6 set 2022
Latisha
Soggiorno di 2 notti a settembre 2022
10/10 Eccellente
Akshay
Viaggio con la famiglia
5 set 2022
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean room, studio suite fully equipped for stay, close to many dining options
Just one problem - bathroom door lock didn't engage
Akshay
Soggiorno di 1 notte a settembre 2022
Risposta di General Manager - Rose G., il giorno 21 set 2022
Thank you for your your five star review! We are happy that you enjoyed your fully equipped suite and that you had many close dining options during your stay. We have notified the maintenance team in regards to the bathroom door. Again, thank you for your comments as they help us improve. We would be honored to have you as a return guest the next time your travels bring you to the Fayetteville NC area.
4/10 Scarso
Roland L
Viaggio con la famiglia
11 lug 2022
When we arrived the staff did try and work with us to handle the missing reservations, but were not able to due to full status.
The issue is that we called the hotel 2 days before to verify reservations and was told that they had the room.
Missing 2nd room from reservation.
Was not billed for cancelation due to lack of needed 2nd room - had to change hotel
Roland L
Soggiorno di 2 notti a luglio 2022
10/10 Eccellente
Tamicka
Viaggio di gruppo, Viaggio con la famiglia
2 mag 2022
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Enjoyed the experience.
Tamicka
Soggiorno di 1 notte ad aprile 2022
Risposta di General Manager, Rose G., il giorno 3 mag 2022
Thank you for your five star review and we are so happy you enjoyed your experience! We would be honored to have you as a return guest the next time your travels bring you to the Fayetteville NC area.
10/10 Eccellente
Mukhammadjon
Viaggio con famiglia e bambini piccoli
12 apr 2022
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I liked the swimming pool the most. I liked everything and didn't dislike.
Mukhammadjon
Soggiorno di 1 notte ad aprile 2022
Risposta di General Manager - Rose G., il giorno 20 apr 2022
Thank you for your five star review! We are so happy that you enjoyed the swimming pool, and we would be honored to have you as a return guest the nest time your travels bring you to the Fayetteville NC area.
8/10 Buono
Diane
Viaggio con animali domestici, Viaggio di coppia
15 feb 2022
Mi è piaciuto: Pulizia, personale e servizio, servizi
Too far from center town!
Diane
Soggiorno di 1 notte a febbraio 2022
10/10 Eccellente
Gerald
21 gen 2022
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Gerald
Soggiorno di 5 notti a gennaio 2022
4/10 Scarso
Jamar
Viaggio con la famiglia
3 gen 2022
Non mi è piaciuto: Pulizia
Wasn’t what expected especially since it was the most expensive one I choose
Jamar
Soggiorno di 3 notti a dicembre 2021
10/10 Eccellente
Gina
3 gen 2022
Gina
Soggiorno di 1 notte a gennaio 2022
10/10 Eccellente
Jennieffer
Viaggio di coppia, Viaggio con la famiglia
2 gen 2022
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The front desk staff was very friendly and check in was fast.
Jennieffer
Soggiorno di 1 notte a gennaio 2022
10/10 Eccellente
Karen
21 dic 2021
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Karen
Soggiorno di 1 notte a dicembre 2021
10/10 Eccellente
Mark
Viaggio con la famiglia
28 nov 2021
Mi è piaciuto: Pulizia e personale e servizio
The service was impeccable. The rooms were spacious and very clean. For a pet friendly hotel one would never know and the staff was super courteous and helpful! Highly recommend.
Mark
Soggiorno di 3 notti a novembre 2021
8/10 Buono
Barbara
3 nov 2021
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Comfort della camera
It was good. The hotel was pleasant. Front desk was wonderful. Check in easy. Nice Paul Mitchell beauty products.
The bed was VERY uncomfortable. Room was a bit stuffy.
Barbara
Soggiorno di 1 notte a novembre 2021
10/10 Eccellente
Brenton
Viaggio con la famiglia
25 ott 2021
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera