Vacanze Flackwell Heath

SCAMMED we felt totally scammed. If your thinking of Booking this place Please read all the poor reviews in relation to this property, they are all accurate. Its NOT A HOTEL, Its a house in what looks like council estate. Its a 4 bedroom house that this man let's out with a several Booking platforms with a listing that is totally inaccurate. Like many have said, pool and gym pictures do not exist at the property, they are in a leisure centre down the road. We booked a family room that was advertised as 1 king bed 1 double bed 1 single bed private bathroom for 4 nights in a Non smoking "hotel" ,booked over a month ago. Got message day before arrival saying we needed to pay extra to make it private bathroom with 3 rooms. Told we need to book 2 more rooms, we stayed 1 night. Smoke in 2 rooms unbearable if you have asthma, banging constantly through night from neighbours, it was an extremely hot few days so windows had to be left open. 1 fan available, was useless, curfew in rules not told about had to be back in house by 11pm , cant shower or make noise between 11 and 6am. If we had of know all this in the online booking we would not have booked at all. We had to go to 2 family events that would have both have been after 2am arrival back. Totally ridiculous, we left after 1 night , didn't feel safe or secure and walking on eggshells as a previous guest has said in reviews. So we booked elsewhere, this listing needs to be taken down by Hotels com. Totally misleading

Struttura nuova, camere spaziose, colazione ricca e buona

Grazue

Tutti molto disponibili dalla reception, ai ragazzi del bar e della sala colazione (che è sempre stata ottima e varia!) Bel albergo e con ottima posizione. Peccato per qualche svista nella preparazione della stanza…. Il primo giorno, appena entrate in camera, abbiamo trovato due tazze da caffè usate (non da noi visto che avevamo appena fatto il check in!)… abbiamo fatto presente e chiaramente sono state cambiate tempestivamente. Il giorno dopo si sono dimenticati di rimettere altre tazze pulite, idem il giorno successivo… Qualche altra piccola svista che in un albergo di questa categoria in dovrebbe accadere!

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