Camera, 2 letti queen, non fumatori | Una scrivania, ferro/asse da stiro

Recensioni per Americas Best Value Inn & Suites Flagstaff

2 out of 5
Americas Best Value Inn & Suites Flagstaff
1990 E. Route 66, Flagstaff, AZ

Recensioni

7,8

Buono

Valutazione di 10 - Eccellente. 327 su 1004 recensioni" "
Valutazione di 8 - Buono. 371 su 1004 recensioni" "
Valutazione di 6 - Soddisfacente. 175 su 1004 recensioni" "
Valutazione di 4 - Scarso. 70 su 1004 recensioni" "
Valutazione di 2 - Terribile. 61 su 1004 recensioni" "

8,2/10

Pulizia

8,0/10

Personale e servizio

7,4/10

Servizi

7,6/10

Condizioni e dotazioni della struttura

7,8/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Simone

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Perfetto per una notte di sosta lungo un roadtrip
Camera molto pulita, bella e curata. A differenza di altri commenti che ho letto, la camera in cui ero era molto silenziosa e non si sentiva il rumore della strada ne della ferrovia. La posizione è molto comoda, e permette all'hotel di avere un ampio parcheggio per i clienti. Lo staff molto gentile. Unico neo la colazione non molto ricca, ma in linea con il tipo di hotel.
Soggiorno di 1 notte a ottobre 2022
Risposta di Hotel Manager, il giorno 31 ott 2022
Dear Simone,We're so happy to have had such a great experience during your stay with us and that you found your room to be clean, beautiful, and quiet! We're sorry to hear that you weren't impressed with the breakfast options, but we appreciate your feedback. Thank you for taking the time to write a review!Sincerely, Hotel Manager

8/10 Buono

Fabrizio

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Classico motel americano. Arredamento da modernizzare. Un po' rumoroso per via della ferrovia che passa davanti... ma credo sia un problema di tutta Flagstaff. Per il resto ok, ad un'ora e mezza dal Grand Canyon
Soggiorno di 1 notte a settembre 2022
Risposta di Hotel Manager , il giorno 8 ott 2022
Dear Fabrizio, Thank you so much for your valuable feedback. I'm pleased that you were impressed with our hotel other than the noise challenges and furniture concerns. I assure you that action is already being taken to make things better for the future. We promise you that your next stay will be much better. Please visit us again. Sincerely, Hotel Manager

8/10 Buono

Annalisa, --

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno piacevole.
Soggiorno di 2 notti ad aprile 2022
Risposta di Hotel Manager, il giorno 25 apr 2022
Dear Annalisa, Thank you so much for your amazing feedback. I’m so pleased that you found us a pleasant place to stay. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a wonderful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

6/10 Soddisfacente

Cristina

Buon hotel, nella media.
Posto carino, adeguato alla località e al livello. Colazione molto basic ma buona. Wi-Fi ottimo. Bagno da rivedere ma accettabile. Pulizia nella norma. Stanza un po' piccola.
Soggiorno di 1 notte ad agosto 2018
Risposta di S, il giorno 9 ott 2018
Thank you for your words.

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Positivo
Positivo, buon rapporto qualità prezzo
Soggiorno di 2 notti a maggio 2018

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Ottimo Motel
Pulito e situato sulla route 66. Flagstaff è una citta molto carina anche da visitare. Consigliato
Soggiorno di 1 notte a marzo 2018

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte ad agosto 2017

8/10 Buono

Hendryk

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
An einer Hauptstraße gut zu finden. Nachts durch Verkehrslärm ein wenig laut.
Soggiorno di 1 notte a maggio 2024
Risposta di Hotel Manager., il giorno 4 mag 2024
Dear Guest,Thank you for the comments. We're glad to hear that you found our location easy to find on a main street. However, we apologize for any inconvenience caused by the traffic noise at night. We appreciate your feedback and will take it into consideration as we strive to improve our guests' experience. Please give us an opportunity to serve you.Sincerely, Hotel Manager.

6/10 Soddisfacente

Howard

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Staff were very helpful. Room was what we expected however the sheets on the bed were unclean.
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager., il giorno 22 apr 2024
Dear Guest,Thank you for commenting. It's great to see that you found friendly & helpful staff service. We apologize for the inconvenience caused by the unclean sheets in your room. We will address this issue with our housekeeping team to ensure that it does not happen again in the future. We appreciate your feedback and will take it into consideration as we strive to provide the best possible experience for our guests. I hope that you will focus on the good things and choose to stay again.Sincerely,Hotel Manager.

4/10 Scarso

Helen

Viaggio con animali domestici, Viaggio di lavoro
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Wierd vibes.
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 13 apr 2024
Dear Helen,Thank you for your kind feedback. We're truly sorry to hear that you felt uncomfortable during your stay. Creating a welcoming and comfortable environment for all our guests is our priority, and we regret that we fell short of meeting your expectations. Your feedback is important to us, and we will address any issues to ensure a more pleasant experience for future guests. We hope to have the opportunity to regain your trust and provide you with a much better stay in the future.Sincerely, Hotel Manager

8/10 Buono

Hendrik

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 12 apr 2024
Dear Hendrik,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

6/10 Soddisfacente

Irene

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 8 apr 2024
Dear Guest,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. Hope you will visit us again soon.Sincerely,Hotel Manager

6/10 Soddisfacente

Marcy

Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager., il giorno 22 apr 2024
Dear Marcy,Thank you for the review. It's nice to see that you had an overall good experience. We regret if we let you down in any way. We shall definitely work on your observations. We're sure we can go above and beyond for you next time. Please visit us again.Sincerely,Hotel Manager.

10/10 Eccellente

Alicia

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property was nice and the staff was very friendly. Check in process was very easy and they had a variety of options for breakfast.
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager, il giorno 27 mar 2024
Dear Alicia,Thank you so much for your overwhelming words. I’m so pleased that you found us a clean and pleasant place to stay and that you liked our breakfast, friendly staff's hospitality. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a wonderful stay. We look forward to having you with us again soon.SincerelyHotel Manager

8/10 Buono

Roger, tuicson

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Hotel Manager., il giorno 25 mar 2024
Dear Guest,Thank you for the review. I’m happy to hear that your experience was primarily positive. We take great pride in it and believe that is what sets us apart from other hotels. We hope to see you again soon.Sincerely,Hotel Manager.

10/10 Eccellente

devin

Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager., il giorno 5 apr 2024
Dear Guest,Thank you for the feedback. We are glad that you had a great experience with us. We take real pride in this hotel and in meeting the needs of a variety of guests. We hope to serve you again in the future.Sincerely,Hotel Manager.

8/10 Buono

Ken, Sacramento

Mi è piaciuto: Pulizia, personale e servizio, servizi
There is a metal bed frame that is so annoying. Everytime you move it make a grinding sound
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager., il giorno 15 mar 2024
Dear Guest,Thank you for the review. I am pleased that you had a nice experience with us. However, we regret any inconvenience you faced. We shall definitely work on your observations. We're evolving over time and can be sure that your next stay will be nice. We are certain you will visit us once again and give us a chance to serve you.Sincerely,Hotel Manager.

6/10 Soddisfacente

Yoetni

Viaggio di gruppo
Mi è piaciuto: Pulizia e personale e servizio
La propiedad en si no está mal para 1 noche está limpia y la habitación está acojedora todo bien adacuado al espacio pero hay mucho ruido en la noche ya que se encual lado de la ruta 66 y una línea de tren pero para mí lo peor fue el desayuno no cumple con nada de continental nose pero no lo ví por lo demás el personal amable a la hora de llegar
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager., il giorno 13 mar 2024
Dear Guest,Thank you for staying with us. I’m sorry that we couldn’t provide the quality of experience that you desired. We’re always working, however, to make the experience here better. We take real pride in providing a great guest experience. I hope you will give us another try in the future.Sincerely, Hotel Manager.

10/10 Eccellente

Luis

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good price! Good bed and good shower
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager., il giorno 13 mar 2024
Dear Luis,Thank you for your review. We are glad to hear that you found the price to be good and that you enjoyed the comfort of the bed and the shower. We take real pride in this hotel and in meeting the needs of a variety of guests. We look forward to serving you again as soon as possible.Sincerely,Hotel Manager.

10/10 Eccellente

Carol

Viaggio con animali domestici
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I was pleasantly surprised because previous great reviews were correct. I booked a room for my return trip home.
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager , il giorno 26 feb 2024
Dear Carol,We're thrilled to hear that you had a pleasant stay and that our hotel lived up to the previous great reviews! Providing a positive experience for our guests is what we aim for, and we're delighted that we could meet your expectations. Thank you for choosing to book a room for your return trip home, and we look forward to welcoming you back for another fantastic stay. We appreciate your feedback and hope to see you again soon!Sincerely, Hotel Manager

10/10 Eccellente

Nevaeh

Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager., il giorno 21 mar 2024
Dear Guest,Thank you for the review. I’m happy to hear that your experience was primarily positive. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to serving you again soon.Sincerely,Hotel Manager.

10/10 Eccellente

Martha

Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager., il giorno 21 mar 2024
Dear Guest,Thank you for the review. I’m glad you had such a nice experience with us. We take genuine pride in providing an experience that meets the needs of many kinds of travelers. We look forward to serving you again soon.Sincerely,Hotel Manager.

10/10 Eccellente

Tim

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Condizioni e dotazioni della struttura
Like hard floor not carpet. Desk person very friendly. Made u feel welcome
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager , il giorno 1 feb 2024
Dear Tim,Thank you for your 5-star review! We're thrilled to hear that you liked our hard floors and found our desk person to be very friendly. We strive to make all our guests feel welcome. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future! Sincerely, Hotel Manager

10/10 Eccellente

Carol

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Room was cleam. Staff was friendly and helpful. Totally pleased with our stay
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager , il giorno 28 gen 2024
Dear Carol,Thank you for the perfect 5 out of 5 rating! We're thrilled to hear that you found your room clean and that our staff was friendly and helpful during your stay. Your satisfaction is important to us, and we're delighted that you were totally pleased with your experience. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

8/10 Buono

Brianna

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager., il giorno 16 gen 2024
Dear Brianna,Thank you for your feedback. We are delighted to hear that your time here was enjoyable and that you had a pleasant experience. We're evolving over time and can be sure that your next stay will be nice. We look forward to having you with us again soon.Sincerely,Hotel Manager.

10/10 Eccellente

devin

Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Manager., il giorno 27 gen 2024
Dear Devin,Thank you for the review. I am personally very glad to hear your comment about our great service. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We hope to see you again soon.Sincerely,Hotel Manager.

10/10 Eccellente

Stephen

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Manager, il giorno 12 dic 2023
Dear Stephen,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Regards, Hotel Manager

8/10 Buono

Christoph

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Total netter, professioneller und freundlicher Front Office Manager am Abend. Total nettes Personal am Morgen. Besonders Mr. AMANDO, der uns mit vielen guten Reise Tipps über Arizona und Route66 versorgte. Motel ist gut gepflegt und liegtunmittelbaran der historischen Route66. Zimmer sind gut ausgestattet und top sauber. Wir kommen gerne wieder.
Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Manager , il giorno 11 dic 2023
Dear Christoph,Thank you for the 5-star rating! We're thrilled to hear about your positive experience with our front office manager and the friendly morning staff. It's fantastic that Mr. Amando provided you with valuable travel tips about Arizona and Route 66. We appreciate your kind words about the well-maintained motel, its convenient location, well-equipped rooms, and cleanliness. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager

2/10 Terribile

Jeffrey

Viaggio di coppia
Non mi è piaciuto: Personale e servizio e servizi
If you LOVE the sound of trains passing, then this is the hotel for you. And I'm being sarcastic, of course. Man, you can hear the trains. Parking is difficult if you have a larger truck or hauling a trailer. Staff? The television remote in our room wasn't working, so I went to the front desk for help. "How do you turn the television on?" I asked. The woman at the front desk said, "Hit "On."" "Oh, okay," I said, thinking "Wow, what a b***h." No, the television STILL won't work, so the woman at the front desk came to the room to see for herself. Then "maintenance" comes in. "Nope. Doesn't work." So, we have to change to the room next door all for a working television. Floors aren't even. The peel-n'-stick flooring is coming up at the ends of some pieces. And while moving out belongings from one room to the other, I dropped a glass bottle of cold tea, SHATTERING on the cement walkway. The front desk person went to the maintenance room and handed ME the broom and dust bin to clean it up! She said, "Get all the glass up. Someone could get hurt." I said, "If we didn't have to move to ANOTHER room (without an apology from her for the inconvenience, by the way), this wouldn't have happened!" "Well," she responded, "You didn't have to move so fast!" Meaning that it's my fault that I was angry at having to MOVE to another room, and in doing so, moving and doing it "so fast," I wouldn't have dropped the glass bottle. "Pet friendly"? A large cat box behind the hotel.
Soggiorno di 1 notte a novembre 2023
Risposta di Hotel Manager, il giorno 29 nov 2023
Dear Jeffrey,We sincerely apologize for the challenges you faced during your stay. Your feedback regarding the noise from passing trains, TV remotes, parking difficulties, and service issues is concerning. We appreciate your patience and understanding. We will address the issues promptly to enhance our services. We appreciate your patience and hope to have the opportunity to provide a more positive experience in the future.Sincerely,Hotel Manager

10/10 Eccellente

Victoria

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice place
Soggiorno di 2 notti a novembre 2023
Risposta di Hotel Manager, il giorno 28 nov 2023
Dear Victoria,Thank you so much for your kind words. I’m so pleased that you found us a great place to stay. We take real pride in this hotel and serving guests like you, and I’m extremely happy that you had a such a wonderful stay. We look forward to having you with us again soon.Sincerely,Hotel Manager

6/10 Soddisfacente

Robin

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The property was clean. Very dated- train directly across the street runs All Night. $20 per pet non- refundable- ridiculous ! Get what you pay for.
Soggiorno di 1 notte a novembre 2023
Risposta di Hotel Manager, il giorno 28 nov 2023
Dear Robin,Thanks for choosing our hotel. I’m pleased that you had a generally good experience with us, but I’m very concerned that we didn’t live up to your standards or expectations. We have forwarded this issue to the management team. Trust us with your stay in the future for excellence beyond measure. Please stay with us again.SincerelyHotel Manager

8/10 Buono

Aswin, Nashua

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Ok, not great
Soggiorno di 2 notti a novembre 2023
Risposta di Hotel Manager, il giorno 28 nov 2023
Dear Aswin,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely,Hotel Manager

10/10 Eccellente

Teodorica

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Judy
Sandy - GM friendly , very professional & excellent in customer service .
Soggiorno di 1 notte a novembre 2023
Risposta di Hotel Manager, il giorno 15 nov 2023
Dear Teodorica,Thank you for your positive feedback! We're thrilled to hear that Sandy, our general manager, provided friendly, professional, and excellent customer service. We'll make sure to pass along your compliments to her. We appreciate your kind words and look forward to welcoming you back on your next visit. Safe travels!Sincerely, Hotel Manager

10/10 Eccellente

Teodorica

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
J
Clean rooms & friendly desk clerks
Soggiorno di 1 notte a novembre 2023
Risposta di Hotel Manager , il giorno 12 nov 2023
Dear Teodorica,Thank you for the excellent 10 out of 10 rating! We're thrilled to hear that you found the rooms clean and the desk clerks friendly. We appreciate your positive feedback and look forward to welcoming you back on your next visit. Safe travels!Sincerely, Hotel Manager

8/10 Buono

Andrew

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The room was comfortable and the only problem was that there were trains going by all night. That is not the hotel's problem but the location. The front desk staff was very helpful and friendly.
Soggiorno di 1 notte a novembre 2023
Risposta di Hotel Manager, il giorno 4 nov 2023
Dear Andrew,We appreciate your understanding regarding the noise from the trains, and we're glad to hear that you found the room comfortable. Thank you for recognizing the helpful and friendly front desk staff. Your feedback is important to us, and we hope to serve you again in the future with a more peaceful stay.Sincerely, Hotel Manager

6/10 Soddisfacente

Xaviera

Mi è piaciuto: Pulizia e personale e servizio
Dirty rag was left in the shower & the television wasn’t working.
Soggiorno di 1 notte a ottobre 2023
Risposta di Hotel Manager, il giorno 29 ott 2023
Dear Xaviera,We apologize for the issues you encountered during your stay, including the dirty rag in the shower and the non-functioning television. Cleanliness and functionality are important, and we take your feedback seriously. We will address these concerns to ensure a more comfortable and pleasant stay for future guests. Thank you for bringing this to our attention.Sincerely, Hotel Manager

10/10 Eccellente

Misa

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean:)
Soggiorno di 1 notte a ottobre 2023
Risposta di Hotel Manager, il giorno 29 ott 2023
Dear Misa,Thank you for your positive feedback and 5-star rating! We're pleased to hear that you found the hotel clean. If you have any further comments or suggestions, please feel free to share. We hope to serve you again in the future.Sincerely, Hotel Manager

8/10 Buono

ROBIN

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The front desk person, Armando, was wonderful! He was full of helpful suggestions, reccomendations for dining and sights ti see or to avoid. He made our stay thoroughly enjoyable. 😉
Soggiorno di 1 notte a ottobre 2023
Risposta di Hotel Manager., il giorno 25 ott 2023
Dear Robin,Thank you for the review. We're delighted to hear that you found friendly staff service, our hotel to be very clean, newly remodeled, and with comfortable beds. We strive to provide a modern and enjoyable experience for our guests, and that we meet your expectations in these areas. I hope that you will choose to stay again.Sincerely,Hotel Manager.

4/10 Scarso

Claudia

Mi è piaciuto: Pulizia
Simples
Soggiorno di 1 notte a ottobre 2023
Risposta di Hotel Manager, il giorno 16 ott 2023
Dear Claudia,Thanks for your stay, and I'm disappointed to see a 4-star rating out of 10. I apologize that we let you down. You don’t mention any specific failures you experienced, so I can’t comment further. I can tell you that we’re involved in a continuous improvement process and are working to make the hotel better than ever before. Perhaps the experience will be better for you if you give us another try in the future.Sincerely,Hotel Manager

4/10 Scarso

MARIA

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Clerk wasnt friendly at all and acted like she was being put out working there. Very abrupt. Room was clean but didnt really care for the area the hotel was in.
Soggiorno di 1 notte a ottobre 2023
Risposta di Hotel Manager, il giorno 12 ott 2023
Dear MARIA,We're sorry to hear about your less-than-pleasant experience with the clerk and the location. Providing excellent service and a welcoming atmosphere is important to us, and we apologize for the way you were treated. Your feedback is valuable, and we will address these concerns to improve our guest experience. If you decide to stay with us again, we'll strive to make your next visit much more enjoyable. Thank you for sharing your thoughts.Sincerely, Hotel Manager

10/10 Eccellente

Stacey

Soggiorno di 1 notte a ottobre 2023
Risposta di Hotel Manager, il giorno 12 ott 2023
Dear Stacey,Thank you for giving us a 10-star rating for your stay at our hotel! We are proud to have earned such a high rating from our valued guests, and we strive to deliver top-notch service to make sure everyone feels at home during their stay with us. We look forward to seeing you again soon!Sincerely,Hotel Manager

8/10 Buono

Brenda

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a ottobre 2023
Risposta di Hotel Manager, il giorno 10 ott 2023
Dear Brenda, Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager

10/10 Eccellente

Linda

Soggiorno di 1 notte a ottobre 2023
Risposta di Hotel Manager, il giorno 29 ott 2023
Dear Linda,Thank you for the 5-star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Hotel Manager

6/10 Soddisfacente

Jordan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Our stay was Good until later in the evening. the next door couple were having a party and there was lots of yelling and door slamming. We did try to call the front but no one was answering. We felt very unsafe.
Soggiorno di 1 notte a settembre 2023
Risposta di Hotel Manager, il giorno 3 ott 2023
Dear Jordan,I'm truly sorry to hear about the disturbance you experienced during your stay. Your safety and comfort are our top priorities, and it's concerning that you were unable to reach the front desk for assistance. We'll investigate this matter and take steps to ensure that such situations are addressed promptly in the future. We appreciate your feedback and hope that, should you choose to stay with us again, your experience will be much more pleasant.Sincerely, Hotel Manager

8/10 Buono

Ronald

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Attendant was very helpful with area suggestions
Soggiorno di 2 notti a settembre 2023
Risposta di Hotel Manager, il giorno 3 ott 2023
Dear Ronald,Thank you for your 8-star rating and for recognizing the helpfulness of our attendant. We're delighted to hear that they provided you with valuable suggestions for the area. If you ever need more recommendations or assistance in the future, don't hesitate to reach out. We appreciate your feedback and look forward to serving you again.Sincerely, Hotel Manager

6/10 Soddisfacente

Myron

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
I like that when a customer was disturbing the peace after hours and yelled a racial slur, suggesting that the hotel should hire more white people, apparently to do a better job than the service he recieved from someone of a different race, one of the staff addressed him in the morning amd told him that the he was no longer allowed to stay at the hotel for the night.
Soggiorno di 3 notti a settembre 2023
Risposta di Hotel manager , il giorno 1 ott 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Eccellente

Teodorica

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Check in good customer service & friendly .
Soggiorno di 1 notte a settembre 2023
Risposta di Hotel Manager, il giorno 28 ott 2023
Dear Teodorica,Thank you for your perfect 10/10 rating and positive feedback about the check-in process and the friendly customer service. We're delighted to hear that you had a good experience. We look forward to welcoming you back for another great stay in the future.Sincerely, Hotel Manager

10/10 Eccellente

Teodorica

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Check in good customer service
Soggiorno di 1 notte a settembre 2023
Risposta di Hotel manager , il giorno 24 set 2023
Dear Guest, Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

10/10 Eccellente

Terry

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di Hotel manager , il giorno 24 set 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Eccellente

Lisa, Granada Hills

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Just what I needed
Soggiorno di 1 notte a settembre 2023
Risposta di Hotel Manager, il giorno 22 set 2023
Dear Lisa,We're pleased to hear that your stay provided you with just what you needed. Guest satisfaction is our priority, and we're delighted that we could meet your expectations. If you ever need anything else in the future or have any specific preferences for your stay, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable experience.Sincerely,Hotel Manager