Overall the house was good. The positives were it fit our family well, was clean and had the necessary cooking tools. The beds were too firm for our liking but that is a personal thing. The carpet upstairs has seen better days. It might just need to be re-stretched but it has several spots were it has loosened and could be a tripping hazard. Location was excellent and the neighborhood was very quiet.
As for the negative. I have never dealt with a property management company that was this difficult to work with. Sara, who is the representative for the property management company, does not respond to emails nor does she answer the phone. We checked in at 4pm and the house was unlocked. Come to find out, the front door had to be pulled with great force to lock and unlock. I attempted to call Sara, but no answer and her voicemail was full. I texted her and she did respond. I again tried to call her as it was easier to explain by talking to her and the call went straight to voicemail. Another text and she answered but said she would send a maintenance person out, but never heard from her again nor did any maintenance person show up.
So, all in all, this rental was nice but could be better in this competitive market.