Hotel vicino a Florida Grand Opera - Miami

"Fantastic location, beautiful atrium, very careful front desk supervisor (Keryn). Room very spacious, a little bit too cold given the external temperature. If I were to come back to Miami, I would stay in this hotel!"

"Ottima posizione per la vicinanza al metromover, mezzo gratuito che connette tutta la città. Buon rapporto qualità-prezzo. "

"L’ hotel è situato in ottima posizione "

"Ottima posizione, servizio eccellente, rooftop, bellissimo"

"Hotel bello e in zona centrale. "

"Ottima struttura situata in una zona sicura di Miami, ottimo il servizio offerto dal personale (Alex in particolare) nei dintorni tanta movida e tanti ristoranti, vicino ai mezzi pubblici"

"Non é possibile spegnere il climatizzatore che é molto rumoroso "

"A beautiful property in an excellent location, but poorly managed. There’s zero customer care, with inexperienced staff and a management team disinterested in problem-solving — treating guests as if they were staying for free. The restaurant staff, however, are outstanding. Key issues included my room key deactivating an hour after check-in. The receptionist made me wait in line behind six other guests before addressing it, and only after a manager intervened was I asked for ID — which was locked in my room. I had to retrieve a copy of my passport from my phone to get a new key. We moved chairs in the lobby to accommodate our group of six, only to be told at departure to return them. One day, three of our rooms were not cleaned, and the response when I called was shockingly indifferent. The lack of professionalism and staff training was evident. The cold, unsmiling checkout experience summed it up. Despite reporting issues through Expedia, no one from management reached out to apologize. It’s a shame, as the potential is there, but the guest experience is seriously lacking with one star services."