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Recensioni per La Quinta East Deerfield Beach - Boca Raton

2.5 out of 5
La Quinta East Deerfield Beach - Boca Raton
351 W Hillsboro Blvd, Deerfield Beach, FL

Recensioni

4,6
Valutazione di 10 - Eccellente. 134 su 1181 recensioni" "
Valutazione di 8 - Buono. 109 su 1181 recensioni" "
Valutazione di 6 - Soddisfacente. 179 su 1181 recensioni" "
Valutazione di 4 - Scarso. 234 su 1181 recensioni" "
Valutazione di 2 - Terribile. 525 su 1181 recensioni" "

4,4/10

Pulizia

5,8/10

Personale e servizio

4,4/10

Servizi

4,2/10

Condizioni e dotazioni della struttura

4,8/10

Ecosostenibilità

Recensioni

8/10 Buono

GIANANTONIO, Valdagno

Viaggio di coppia
Beĺla struttura facile da raggiungere. La stanza ampia. Il pavimento presentava macchie di sporcizia non ben asportate. La colazione molto minimale rispetto ad altre strutture simili visitate.Nel complesso giudizio discreto
Soggiorno di 1 notte a marzo 2024
Risposta di Front Desk, il giorno 13 mar 2024
Thank you for your feedback regarding your recent stay with us. We're pleased to hear that you found our property easy to reach and appreciated the spaciousness of the room.However, we sincerely apologize for any inconvenience caused by the cleanliness of the room floor. Maintaining high standards of cleanliness is a top priority for us, and we will address this issue with our housekeeping team to ensure that such oversights are not repeated.Regarding breakfast, we regret that it did not meet your expectations. We constantly strive to improve our offerings, and your comments will certainly be taken into consideration as we evaluate our breakfast options.We appreciate your constructive criticism and are grateful for your overall decent rating. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. If there's anything else we can do to enhance your stay next time, please don't hesitate to let us know. Thank you for choosing to stay with us.

4/10 Scarso

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia e comfort della camera
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Speravo di meglio
Pulito, tranquillo, colazione di fatto inesistente, Struttura vecchia aggiornata all’ essenziale nella camera ma aspetto esterno molto vecchio.
Soggiorno di 1 notte a marzo 2023
Risposta di General Manager, il giorno 27 mar 2023
Sorry you do not enjoy your stay. We are in the process of making the hotel a lot better.

8/10 Buono

Cinzia

Soggiorno di 2 notti a luglio 2021
Risposta di General Manager, il giorno 29 lug 2021
Cinzia, Thank you for your rating! We hope to see you again soon. Sincerely, Shelly S. General Manager

6/10 Soddisfacente

felix

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
The breakfast only fruits in a bag
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager , il giorno 1 mag 2024
Dear Felix,We apologize for the limited breakfast offerings during your stay. Your feedback is important to us, and we will use it to improve our breakfast options for a better guest experience. We hope to have the opportunity to welcome you back and provide a more enjoyable stay.Sincerely, Hotel Manager

6/10 Soddisfacente

robert

Non mi è piaciuto: Pulizia
There were many roaches crawling
Soggiorno di 3 notti ad aprile 2024

2/10 Terribile

Sidney

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Cockroaches in my room. I want a refund
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager , il giorno 1 mag 2024
Dear Guest,Thank you for your valuable feedback. We are sorry to hear that you encountered cockroaches in your room. We do have a pest control service that works on the property monthly. We will remedy the problem to keep our rooms roach-free as soon as possible. We apologize for the inconvenience and hope you will consider staying with us again.Sincerely, Hotel Manager

10/10 Eccellente

Daphney

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was ok
Soggiorno di 2 notti ad aprile 2024
Risposta di Hotel Manager , il giorno 29 apr 2024
Dear Guest,Thank you for your feedback. We're glad to hear that your overall experience was satisfactory during your stay with us. If there's anything specific we can do to make your next visit more enjoyable, please feel free to let us know. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

2/10 Terribile

Ernesto

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Hotel Manager , il giorno 30 apr 2024
Dear Ernesto,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

8/10 Buono

Seth

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Nice and safe
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager , il giorno 29 apr 2024
Dear Guest,We're thrilled to hear that you found our hotel nice and safe during your stay. Your comfort and security are our top priorities, and we're delighted that you had a positive experience with us. Thank you for choosing our hotel, and we look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

2/10 Terribile

Kenneth W

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Drive down a dark, dimly lit road behind a Wendy's off the main street into a smelly, murky, and dark hotel with questionable characters 'hanging around' the grounds and you've arrived at LaQuinta Deerfield Beach. However, I decided to check in anyway and it was typical. However, after 10 minutes in my room, I had to leave. Between the smell, the grounds, the questionable characters, feeling unsafe etc. I knew I wouldnt be able to sleep. As I was leaving I passed what looked like a hooker in the next room. Hmmm. When I requested a refund, the 'foreign' manager/owner assured me he would honor Expedia's request for it but of course, he didn't, hence, this review. I had a feeling I shouldn't book at LaQuinta, they really sunk low over the years in certain areas at least. Expedia on the other hand at least 'tried' to help but proved unsuccessful when the going got hard, so I'd be foolish to utilize their services again.
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager , il giorno 29 apr 2024
Dear Guest,We sincerely apologize for the experience you had during your recent stay at our hotel. It's disheartening to hear about the challenges you faced with cleanliness, safety concerns, and your overall discomfort. This does not reflect the standard of service we aim to provide. We appreciate your feedback and will address these issues internally to prevent future occurrences. We request your understanding and consideration to give us another opportunity, and we don’t want you to have a negative impression of our hotel. We hope that you will consider it favourably.Sincerely, Hotel Manager

8/10 Buono

Stephen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It b was fine
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager , il giorno 27 apr 2024
Dear Stephen,We're glad to hear that your overall experience was satisfactory. If there's anything specific we can do to make your next stay even better, please don't hesitate to let us know. Thank you for choosing to stay with us. We look forward to welcoming you again soon.Sincerely, Hotel Manager

10/10 Eccellente

Claire Mardochee

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good job
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager , il giorno 26 apr 2024
Dear Guest,Thank you very much! If you have any more feedback or if there's anything else we can assist you with, please feel free to reach out. We're here to ensure you have a wonderful experience whenever you stay with us. Looking forward to welcoming you back soon!Sincerely, Hotel Manager

10/10 Eccellente

Ezai

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
i like it
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager , il giorno 25 apr 2024
Dear Ezai,We're glad to hear that you liked your stay with us! Your positive feedback is greatly appreciated. If there's anything specific you enjoyed or any suggestions you have for improvement, please feel free to share. We look forward to welcoming you back for another enjoyable experience.Sincerely, Hotel Manager

8/10 Buono

Oferico

Mi è piaciuto: Personale e servizio
Management goes above and beyond to accommodate
Soggiorno di 4 notti ad aprile 2024
Risposta di Hotel Manager , il giorno 25 apr 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that our management team exceeded your expectations in accommodating your needs. Providing excellent service is our priority, and we appreciate your recognition. We look forward to serving you again during your next visit.Sincerely, Hotel Manager

8/10 Buono

earvin

inside the room was very clean with modern amenities. dog friendly (25.00 extra) and the price was good. they definitely need outside maintenance. the parking lot and grass area is full of cigarette, dog waste, people hanging out
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager , il giorno 25 apr 2024
Dear Guest,Thank you for sharing your feedback with us. We're pleased to hear that you found the room clean with modern amenities and that our dog-friendly policy and pricing met your needs. However, we apologize for the condition of the outside areas. We take cleanliness seriously and will address these maintenance issues promptly to improve our guests' experience. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely, Hotel Manager

2/10 Terribile

Jordan

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
When I arrived to this property, I noticed there were a lot of shady people standing around outside the building and inside the lobby. I checked in fine but when I went to our room, everything was disgusting. The walls all had stains or liquid/grime on them. All of the sheets had stains and one of them had dried period blood. The toilet had hairs on it. The nightstand had what looked like some type of dried drugs on it. We immediately went back to the lobby with photos to ask for a refund. They agreed and said to contact Expedia about the refund the next day. When I contacted Expedia, the hotel refused the refund. So not only did we have to pay for another hotel room that night, we got scammed for our money too.
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 23 apr 2024
Dear Guest,We sincerely apologize for the unacceptable experience you had during your stay at our property. Your feedback is deeply concerning, and we are taking immediate steps to address these issues with our team and ensure that such situations do not happen again. We understand your frustration with the refund process and will work to resolve this matter promptly. We value your feedback and hope to regain your trust in the future.Sincerely, Hotel Manager

2/10 Terribile

Faythe

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Hotel Manager, il giorno 23 apr 2024
Dear Guest,We apologize for falling short of your expectations during your recent stay. Your feedback is important to us, and we would appreciate more details about your experience so we can address any issues and improve our services. We value your input and hope to have the opportunity to make it right for you in the future.Sincerely, Hotel Manager

4/10 Scarso

Oferico

Non mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 23 apr 2024
Dear Guest,We apologize for the disappointment you experienced during your stay. Your feedback is important to us, and we would like to understand more about your concerns to address them effectively. We value your input and hope to have the opportunity to enhance your next visit.Sincerely, Hotel Manager

8/10 Buono

Vivian

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Close to restaurants
Soggiorno di 3 notti ad aprile 2024
Risposta di Hotel Manager, il giorno 22 apr 2024
Dear Guest,We're glad to hear that you found our hotel conveniently located close to restaurants. We hope this added to your overall experience during your stay. If you have any other feedback or if there's anything else we can assist you with, please let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager

2/10 Terribile

rahe

I checked in to the room and after a couple hours, there was a roach on the floor that went behind the dresser I called a friend. I’m gonna stay at their house the manager Dave is checking the room. I asked for a refund.
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 20 apr 2024
Dear Guest,I have taken note of your comments and have shared these with our team for review. My apologies for the inconvenience. All required steps are being initiated to ensure that these are resolved to the optimum standards. Request your understanding and future consideration for a visit.Sincerely, Hotel Manager

2/10 Terribile

Jessica

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The staff was understanding and friendly but the rooms were disgusting. Smelled of mold, mildew on the walls, carpet was filthy. They switched me to a second room and there were roaches in that room. I ended up leaving to go to another hotel.
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 19 apr 2024
Dear Guest,We sincerely apologize for the disappointing experience you encountered during your stay. Your feedback is concerning, and we are addressing these issues with our team to ensure they are resolved promptly. This falls far below our standards, and we apologize for any inconvenience caused. We hope you will consider giving us another chance in the future.Sincerely, Hotel Manager

10/10 Eccellente

Nick

Viaggio di coppia
Mi è piaciuto: Personale e servizio e servizi
We had 2 rooms with Broken tvs and phones and 1 had all the art off the walls. The staff gave us a suite and it was lovely!
Soggiorno di 2 notti ad aprile 2024

8/10 Buono

Vivian

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room was clean
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 18 apr 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you found your room clean during your stay. Your comfort and satisfaction are important to us, and we appreciate your positive comments. If there's anything else we can do to enhance your experience in the future, please let us know. We look forward to welcoming you back for another pleasant stay.Sincerely, Hotel Manager

2/10 Terribile

Louis, brooklyn

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Bad in general. it is a motel not a hotel.
Soggiorno di 2 notti ad aprile 2024
Risposta di Hotel Manager, il giorno 18 apr 2024
Dear Guest,We're sorry to hear that you did not have a positive experience during your stay. We strive to provide a comfortable and enjoyable environment for all our guests, and we regret if we fell short of your expectations. Your feedback is valuable to us, and we will consider it as we work to improve our services. We appreciate your feedback and hope to have the opportunity to welcome you back for a better experience in the future.Sincerely, Hotel Manager

2/10 Terribile

Tiffany

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Older property.
Soggiorno di 3 notti a marzo 2024

6/10 Soddisfacente

Teresa

Viaggio di lavoro
No chairs for the umbrella tables at the pool. Walkways are in serious need of a deep cleaning. Room key cards have to be reset after a few days if staying 5 consecutive days.
Soggiorno di 5 notti ad aprile 2024
Risposta di Hotel Manager, il giorno 18 apr 2024
Dear Guest,Thank you for bringing these issues to our attention. We apologize for the inconvenience you experienced with the lack of chairs at the poolside umbrella tables, the condition of the walkways, and the need to reset room key cards during longer stays. Your feedback is important to us, and we will address these concerns promptly to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to enhance your experience during your next visit.Sincerely, Hotel Manager

8/10 Buono

Vivian

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Room service not available unless checking out
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 18 apr 2024
Dear Vivian,We apologize for any inconvenience you experienced with our room service policy. Your feedback is important to us, and we will review our procedures to ensure better service for our guests in the future. We appreciate your understanding and hope to have the opportunity to improve your experience during your next visit.Sincerely, Hotel Manager

10/10 Eccellente

Vivian

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
Room service was only being done for checkouts; no new towels were offered as room service
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 17 apr 2024
Dear Vivian,Thank you for your kind feedback. We apologize for any inconvenience you experienced regarding our room service policy during your stay. We understand the importance of having fresh towels available, and we'll address this issue with our housekeeping team to ensure that our guests' needs are met promptly and effectively. Sincerely, Hotel Manager

8/10 Buono

Akintade, Tampa

Mi è piaciuto: Pulizia
Great place for the money
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 17 apr 2024
Dear Akintade,Thank you for your fabulous feedback. We're thrilled to hear that you found value in your stay with us! Providing our guests with a great experience at a reasonable price is our priority, and we're delighted that you enjoyed your time with us. We hope to welcome you back again soon!Sincerely, Hotel Manager

8/10 Buono

Yogendra

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Property in need of general update. The hotel management and staff were extremely friendly and helpful.
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager, il giorno 17 apr 2024
Dear Yogendra,Thank you for your kind feedback. We're glad to hear that you found our staff to be friendly and helpful during your stay. We apologize for any inconvenience caused by the need for updates to our property. Rest assured, we take your comments seriously and will use them to improve our facilities. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

10/10 Eccellente

Kimberly

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
.
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 17 apr 2024
Dear Kimberly,Thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager

2/10 Terribile

Mark

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Run down and very dirty. Had bugs inside the room. Large stain on the floor that looked like blood.
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 17 apr 2024
Dear Mark,We have taken note of your remark about the room cleanliness and bed bugs issue during your stay which is very unusual. We are regularly taking pest control measures on our property but will check it further. Anyhow, our apologies for the inconvenience. The issue will be perfectly resolved. You will have a pleasant stay next time. Looking forward to seeing you back. Sincerely, Hotel Manager

8/10 Buono

Kimberly

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
.
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 17 apr 2024
Dear Kimberly,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager

4/10 Scarso

Donaidy Maria, bronx

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Honestly it was an experience. No a so good experience. But I only went to the hotel when it was time to go to sleep. I expected breakfast, only got a muffin. When it came to the room, there was plenty of little flies flying around. They need to renew the space a whole lot and clean their pool. The front desk guy was very nice but the conditions of the hotel is not for visitors. I wish I would’ve read the reviews first. The pictures were true but brighten and old probably.
Soggiorno di 2 notti ad aprile 2024
Risposta di Hotel Manager, il giorno 15 apr 2024
Dear Guest,Thank you for sharing your experience with us. We apologize for the issues you encountered during your stay, especially with breakfast and cleanliness. Your feedback is important, and we will address these concerns promptly to improve our facilities. We appreciate your understanding and hope to exceed your expectations in the future.Sincerely,Hotel Manager

4/10 Scarso

keylin emaus alvarez

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The rooms look way different than the photos. And breakfast was bad.
Soggiorno di 2 notti ad aprile 2024
Risposta di Hotel Manager, il giorno 15 apr 2024
Dear Guest,Thank you for sharing your feedback. We're sorry to hear about the discrepancy in room appearance and breakfast experience. We strive to improve and will address these concerns to ensure a better stay for our guests. We hope to welcome you again soon.Sincerely,Hotel Manager

10/10 Eccellente

Francisco

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good stay
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 15 apr 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you had a good experience during your stay with us. Providing a pleasant experience for our guests is our top priority, and we're glad that we met your expectations. We look forward to welcoming you back again soon.Sincerely,Hotel Manager

2/10 Terribile

Eric

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Th
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 13 apr 2024
Dear Eric,We apologize for the fact that your stay with us didn't meet your expectations. If there's anything in particular that you'd like to share with us or if you have any suggestions on how we can improve, please let us know. Thank you for choosing to stay with us, and we're looking forward to the chance to have you as our guest again.Sincerely, Hotel Manager

8/10 Buono

Melanie

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The first room they gave us, one bed had been slept in and food on the bed. I took pics and we went back to the front desk and we were given another room which was better. Facilities are old, outdated. It was fine for one night. I would not want to stay here for several days.
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 13 apr 2024
Dear Melanie,Thank you for visiting us. We are sorry you were unsatisfied with our service and hospitality during your stay. We take your feedback seriously and will work to improve the areas of concern to the best of our abilities. We would appreciate another opportunity to serve you in the future.Sincerely, Hotel Manager

2/10 Terribile

Timothy

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Rude front counter . Can’t get ahold of anyone on phone. They cancelled my reservation then charged my account and now have to wait till they reimburse me 3-5 business days
Soggiorno di 4 notti ad aprile 2024
Risposta di Hotel Manager, il giorno 15 apr 2024
Dear Guest,We sincerely apologize for the inconvenience and frustration you experienced with our front desk service and reservation process. This is not reflective of our usual standards. We are investigating the issue. Your feedback is crucial in helping us improve our services.Sincerely,Hotel Manager

2/10 Terribile

Christopher Hernandez

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti ad aprile 2024
Risposta di Hotel Manager, il giorno 13 apr 2024
Dear Guest,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

10/10 Eccellente

Stan

Soggiorno di 3 notti ad aprile 2024
Risposta di Hotel Manager , il giorno 1 mag 2024
Dear Stan,Thank you so much for your excellent rating! We're thrilled to have exceeded your expectations and provided you with a fantastic experience. Your 5 out of 5 rating means a lot to us. We hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

2/10 Terribile

Fredson

terrible cigarettes in the rooms and corridors there is no breakfast
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 10 apr 2024
Dear Fredson,We apologize for the issues you experienced during your stay, including the presence of cigarette odour and the lack of breakfast service. This does not reflect our standards, and we take your feedback seriously. We will address these concerns promptly to improve our guest experience. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right during your next visit.Sincerely, Hotel Manager

6/10 Soddisfacente

Lydia

Viaggio con la famiglia
The hotel was nice.The property was nice.I just didn't like the bed was very uncomfortable and I seen roaches.and The breakfast was cheap.
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 10 apr 2024
Dear Lydia,Thanks for the stay. Kindly accept my sincere apologies for the inconvenience caused you during your visit. I am extremely disappointed that you had an unfavourable experience for all the reasons you mentioned. Please be assured that I have taken this up very strongly and the concerned team has been told to ensure that such an incident is not repeated. We hope to welcome you again soon.Sincerely, Hotel Manager

4/10 Scarso

Brian

Viaggio di coppia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia e servizi
The staff in the office were outstanding.
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 9 apr 2024
Dear Brian,Thank you for your feedback about our staff. We apologize if your overall experience did not meet your expectations despite the positive interaction with our office staff. Your comments are important to us, and we will use them to improve our service and guest experience. If there's anything specific you'd like us to address, please feel free to reach out. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

2/10 Terribile

Haley

Viaggio di gruppo, Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Worst hotel (motel rather) I have ever seen or stayed in. I had to ask for a clean room after given a filthy room when I checked in. My next room was just as bad. Black mold all over the shower, had to wear flip flops just to take a shower and the drain was backed up and water came to my shins. Linens and towels were dirty and damp. Floors were filthy and hadnt seen a broom or mop in years probably. Incredibly loud section 8 types all over the property. I left a few personal belongings in my room as I rushed to the airport and hotel is refusing to answer the phone after I called a hundred times asking about getting them back. Expedia cant reach them either. I filed a claim with Wydham corporate about a full refund because of the appalling conditions and customer service. I also haven’t received my deposit which I definitely should have by now. But of course I cant ask them about it because they dont answer the front desk phone. Every single person who ever stayed here said the same thing in reviews. Hotel manager will respond to reviews with flat out lies about how their service and rooms were not acceptable and they will “get to the bottom of the problem and give you a solution”. Pshhhhh. I always stayed at La Quinta when traveling because they are modestly priced and usually very clean but never again. Expedia is doing a huge disservice to everyone by keeping this property on rotation for recommendations. Not sure I’ll ever trust them again unfortunately.
Soggiorno di 3 notti a marzo 2024
Risposta di Hotel Manager, il giorno 10 apr 2024
Dear Guest,Thank you for your feedback on our property. We are extremely sorry for each of the negative experiences you had at this hotel, as you have mentioned. Our apologies for all the issues you encountered during your stay, but this is certainly not the kind of guest experience we want you to have. Your concerns will be thoroughly investigated with our team and management to ensure effective actions are taken to resolve each of the issues. We request your understanding and consideration to give us another opportunity, and we don’t want you to have a negative impression of our hotel. Sincerely, Hotel Manager

4/10 Scarso

no

Soggiorno di 2 notti ad aprile 2024
Risposta di Hotel Manager , il giorno 29 apr 2024
Dear Guest,Thank you for sharing your rating. We're sorry to hear that your experience didn't meet your expectations. If there are specific issues or areas where we can improve, please let us know. Your feedback is valuable, and we strive to provide better service. Visit again soon.Sincerely, Hotel Manager

2/10 Terribile

John, Waterbury

I never got to stay. I made the wrong dates
Soggiorno di 2 notti a marzo 2024
Risposta di Hotel Manager, il giorno 8 apr 2024
Dear Guest,We apologize for any inconvenience caused by the booking error. If you need assistance with rescheduling your stay or have any questions, please don't hesitate to reach out to our reservations team. We appreciate your understanding and hope to have the opportunity to welcome you on your intended dates in the future.Sincerely, Hotel Manager

6/10 Soddisfacente

Emilio

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Bathrooms need to be updated (too much mold) in the shower. But for the price in that area it’s ok oh do more pest control inside the rooms..
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 8 apr 2024
Dear Emilio,Thank you for sharing your feedback with us. We apologize for any issues you encountered with the bathroom cleanliness and pests during your stay. Your comments are important to us, and we will address these concerns promptly to ensure a more pleasant experience for our guests. We appreciate your understanding and hope to have the opportunity to improve upon your next visit.Sincerely, Hotel Manager

2/10 Terribile

Edwin

Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager , il giorno 27 apr 2024
Dear Edwin,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

2/10 Terribile

Donney C

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I’m sorry I was expecting more the this Hotel specially where is in Deerfield Beach was dirty the room smell a Mold the stairs need to be painted
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager, il giorno 7 apr 2024
Dear Guest,We sincerely apologize for the disappointing experience you had during your recent stay with us. Your feedback regarding cleanliness and the condition of the room is concerning, and we will address these issues immediately to ensure a better experience for our guests in the future.Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust with an improved stay in the future.Sincerely, Hotel Manager