2/10 Terribile
Aprell
24 apr 2024
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Never TF again. -0 for a review! I came to the area to visit my daughter. I chose the LaQunita for location and amenities like the pool and breakfast. I usually would never! The manager and front desk rude, there were BEDBUGS, broken furniture, toilet, curtains, the shower was cold, bagged breakfast, the room smelled of mildew and urine. I made a front desk complaint about the broken furniture day one, by day three I complained about the bugs and other issues. I was told a manager would call. No call, they just made the bed. Check out 11:00 am I inquired at the front desk about the follow up and was told a manager would call me again. Same time my daughter and her puppy were waiting outside for me and she called me asking me to hurry out because two front desk staff came outside screaming in her face they are calling the police because her puppy ran inside. She said she tried explaining I was on my way out they screamed the pet policy over her. There was no attempt to have a civil conversation. When I went in to address the issue, I was also greeted with hostility, and more screaming. It was just a screaming match. I was even called names by the manager. I cant believe that staff would call a customer out their name and weaponize the cops for such a minor situation, as if there are no bigger issues in the world. Especially as there were dogs on the property. They are more focused on conflict and resolution. The level of unprofessionalism was at an all time high. Rip Off!
Aprell
Soggiorno di 5 notti ad aprile 2024