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Recensioni per The Royal Inn Beach Hotel Hutchinson Island

2.5 out of 5
The Royal Inn Beach Hotel Hutchinson Island
222 Hernando Street, Fort Pierce, FL

Recensioni

6,6
Valutazione di 10 - Eccellente. 217 su 1001 recensioni" "
Valutazione di 8 - Buono. 261 su 1001 recensioni" "
Valutazione di 6 - Soddisfacente. 245 su 1001 recensioni" "
Valutazione di 4 - Scarso. 151 su 1001 recensioni" "
Valutazione di 2 - Terribile. 127 su 1001 recensioni" "

6,6/10

Pulizia

7,4/10

Personale e servizio

6,2/10

Servizi

6,0/10

Condizioni e dotazioni della struttura

6,6/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Viaggiatore verificato

Non mi è piaciuto: Condizioni e dotazioni della struttura
Un paio di centinaia di metri dal mare
La vista esterna dello stabile è accettabile. Lo stato interno delle camere andrebbe migliorato. Utile il parcheggio non a pagamento. La colazione è ai minimi consentiti, ma il patio esterno per consumarla, nonostante non sia certo lussuoso, fa guadagnare qualche punto

8/10 Buono

james

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Little bit older property but clean, good balconies, comfortable beds, helpful staff and very walkable to beach areas.
Soggiorno di 3 notti ad aprile 2024
Risposta di Benny, il giorno 30 apr 2024
We are happy to hear you had an enjoyable stay. Please visit again soon.

6/10 Soddisfacente

Carmen

Viaggio di coppia
Mi è piaciuto: Personale e servizio
The staff was very helpful and friendly.
Soggiorno di 2 notti ad aprile 2024
Risposta di Benny, il giorno 18 apr 2024
Glad to hear you had a good stay & our staff were able to provide excellent service.We look forward to your return visit

4/10 Scarso

Pablo, Lutz

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
We had to request to be moved to a different room, the door on the original room would not lock; it was not squared to the frame; hinges were loose and the door lock plate was missing most screws inside and out; the hallway had spider webs and the floor tile grout look like it have not been cleaned in a long time, it had grime, mainly in the bathroom; the bathroom door could not be closed as it was misaligned.
Soggiorno di 4 notti ad aprile 2024
Risposta di Benny, il giorno 18 apr 2024
We are sorry to hear your trip did not go as planned. We have ordered a new door and locking plate to fix the concern. We appreciate your feedback and hope your trip was enjoyable outside of this issue. Please reach out to us if you have any further concerns

10/10 Eccellente

Jeanette

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
This hotel was fine for the price. Annette at the front desk was great and accommodating. We stayed the night and walked to all the surrounding bars and restaurants.
Soggiorno di 1 notte ad aprile 2024
Risposta di Benny, il giorno 16 apr 2024
We are happy to hear you had an excellent stay! Annette is amazing and I will make sure I convey your feedback. Safe travels!

6/10 Soddisfacente

Lydia

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Freundlicher Empfangen, doch das Zimmer riecht muffig und verbraucht. Für eine Nacht brauchbar, aber nichts zum längeren verweilen. Der Poolbereich ist sauber, doch nichts zum wohlfühlen. Zimmer und Bad jedoch sehr sauber
Soggiorno di 1 notte ad aprile 2024
Risposta di Benny, il giorno 15 apr 2024
We are happy to hear you had a good stay. sichere Reisen & visit again soon

10/10 Eccellente

Kraig

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was awesome!!! Unique nice property!
Soggiorno di 2 notti ad aprile 2024
Risposta di Benny, il giorno 15 apr 2024
Thank you for your feedback. We are happy you had a great stay. Safe travels and we look forward to having you stay with us again

8/10 Buono

David

Soggiorno di 1 notte ad aprile 2024

6/10 Soddisfacente

Lisa

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
The staff was wonderful. A block to the ocean, awesome. The room was not as nice as the pics. Everything was in need of a serious update... walls, dishes, front door, mattresses. Property in front of our door and outside the pool was a lot of garbage, broken glass and cigarette butts. I want to end this with, the staff being super accommodating and super friendly.
Soggiorno di 3 notti ad aprile 2024
Risposta di Benny, il giorno 10 apr 2024
We are happy to hear you appreciate our staff. They are wonderful hard workers. We do run close to 100% occupancy annually. I have informed maintenance about your complaint and it will be addressed immediately. We appreciate your feedback and look forward to your future stay.

2/10 Terribile

William

Viaggio di coppia, Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
What a dump. Dirty, worn with things broken. Sliding glass door wouldn’t lock. Smells funny everywhere.
Soggiorno di 1 notte a marzo 2024
Risposta di Benny, il giorno 2 apr 2024
It seems your stay did not go as planned. Please reach out to us so we can further assist you. Safe travels

10/10 Eccellente

James

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
A nice affordable stay near the water.
Soggiorno di 2 notti a marzo 2024
Risposta di Benny, il giorno 29 mar 2024
We appreciate you choosing to stay with us and we are happy to hear you had a great stay. Please visit us again in the near future

10/10 Eccellente

Willard

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I had a wonderful experience on my stay. The place is nice and cozy. Great ladies who run the place very nice and helpful. For an ocean inn it is great. Yes you will have sand in places you can’t get to but that’s part of the beach inn experience. I would highly recommend staying with them.
Soggiorno di 4 notti a marzo 2024
Risposta di Benny, il giorno 26 mar 2024
We are happy to hear you had a great beach vacation! We look forward to your return visit

6/10 Soddisfacente

Piera

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
The property is old, but for the price, it has everything you need. The pool is nice, the beach is very close, and the front desk very helpful. The rooms are large, the bed was good. The AC needs updating, because it caused a bit of condensation on the curtains. It’s not fancy but it has everything you need for a low budget.
Soggiorno di 7 notti a marzo 2024
Risposta di Benny, il giorno 26 mar 2024
Seems like you had a great stay per your feedback although it does not match the rating you left. Please note that we have replaced all the HVAC units in the hotel new as of today per guest feedback. We look forward to your return visit

2/10 Terribile

Rachel

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
This is the first time we have ever left a property in the middle of a stay. The room was dirty our sheets, pillows, curtains, floor, everything. They did give us a new sheets to change ourselves (which were also dirty). Our lock had been busted in before and not fixed. The hotel was not secure from people walking in off the street. It was loud with people yelling in halls. Did not feel safe keeping our kids there at night. It was not as close to the beach as we were lead to believe and looked nothing like the pictures. I will say the staff was friendly and did let us out of our reservation. I would not recommend staying here.
Soggiorno di 2 notti a marzo 2024
Risposta di Benny, il giorno 26 mar 2024
We are sad to hear your stay did not go as planned. Please reach out to us so we can be of better service.

2/10 Terribile

Lori

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is the worst property I've ever stayed at. The floors were dirty the pool was dirty there were ants in the kitchen and living room. The baseboards were gross there were spiders in the bedroom on the ceiling obviously it hadn't been dusted for quite some time. There was also rat poop or some kind of poop as we come in the front door to the room. There was no breakfast as stated in the Expedia room description
Soggiorno di 1 notte a marzo 2024
Risposta di Benny, il giorno 26 mar 2024
Thank you for your feedback. We do not advertise a breakfast anywhere. We do not service it although there are plenty of options within walking distance. Please reach out to us so we can address your concerns

10/10 Eccellente

Jean-Pierre

Soggiorno di 1 notte a marzo 2024
Risposta di Benny, il giorno 26 mar 2024
Glad to hear you had a fantastic stay. Look forward to your next visit

10/10 Eccellente

Mike

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good value and close to the beach
Soggiorno di 1 notte a febbraio 2024
Risposta di Benny, il giorno 7 mar 2024
Great to hear you had an excellent trip. We look forward to your return trip!

2/10 Terribile

Benton

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Dirty hotel room and elevator. Room door looked like it’s been broken into before and never fixed. Bugs crawling on walls. Dirty sheets. Dogs barking all night long next door. Mold and mildew on curtains and ac unit. Musty smell. Overall worst hotel we’ve ever stayed in.
Soggiorno di 1 notte a febbraio 2024
Risposta di Benny, il giorno 7 mar 2024
We are sorry to hear your stay did not go as planned. Please reach out to us so we can assist you.

10/10 Eccellente

Paula, wpb

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We Love this place. Staff went above and beyond. We return again soon.
Soggiorno di 2 notti a febbraio 2024
Risposta di Benny, il giorno 15 apr 2024
We are pleased to hear you had a great trip! Please visit us again soon

2/10 Terribile

Nicholas

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
verpaid based on pictures on Expedia. Lady at front desk was very nice and informative. She’s the only thing going here. Paid more than our resort in Orlando based on pictures. Checked in with family and immediately checked out moments later asking for a refund after daughter’s allergies exploded the moment she walked into the room. Smelled like Cigarettes and musk. Refund was denied for three day stay even though stay was 10 minutes. Even offered to pay the night to get rest of money back. Avoid this place like the plague. Door looked like it was kicked in. A/C did not keep room cool/dry. Loud, unsafe feel to area behind hotel. Read the other reviews! Will absolutely take legal action if attempt to reverse charge does not work. Completely fooled on this one and taken advantage of. Expedia should be ashamed.
Soggiorno di 3 notti a febbraio 2024
Risposta di Benny , il giorno 22 feb 2024
The nice lady at the front desk told management you said someone in your family was on their deathbed which is why we would gladly do a refund. But you told Expedia a different story and then you posted a different story in the review once your refund was denied. This is high season and we have strict cancellation policies. Please contact us so we can handle your concerns.

4/10 Scarso

Adolf

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Super "dated". Needs serious modernization. The online pics dont reflect the wear and tear.
Soggiorno di 1 notte a febbraio 2024
Risposta di Benny, il giorno 22 feb 2024
Sorry to hear your stay didn’t go as planned. We have done considerable upgrades to the hotel & maintenance is ongoing. The property is Old Florida & will we do not want to overly modernize it, we do make every effort to upgrade & maintain it to keep the same feel. We wish you the best in your travels.

4/10 Scarso

Jason

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Could use some more work on keeping the stair wells clean and doing some maintenance on things but the rooms are nice
Soggiorno di 4 notti a febbraio 2024
Risposta di Benny, il giorno 22 feb 2024
Thank you for your feedback. The stairwells are a weekly task & have been cleaned. Otherwise it seems you had an enjoyable stay. Safe travels & visit again soon

10/10 Eccellente

Daniel

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was very friendly riims were cleaned everyday poole was nice will defunetly fiung back bext year
Soggiorno di 7 notti a febbraio 2024
Risposta di Benny, il giorno 22 feb 2024
We are delighted to hear you had a great stay and we look forward to your return visit next year!

8/10 Buono

Don

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
No comment
Soggiorno di 2 notti a febbraio 2024
Risposta di Benny, il giorno 22 feb 2024
We are glad to hear you had a great stay! Safe travels & visit us again soon

10/10 Eccellente

Fadhel

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Great staff
Soggiorno di 1 notte a febbraio 2024
Risposta di Benny, il giorno 12 feb 2024
Glad to hear you had a great stay! We look forward to your next visit

2/10 Terribile

Dana

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The property needs to be updated and cleaned.
Risposta di Terri, il giorno 12 feb 2024
We are sorry to hear you Mr stay did not go as plan. Our staff said you had a great stay and seemed very happy. Please reach out to us so we can better assist you

6/10 Soddisfacente

Terrie

Pictures on web site must be old. Little run down like 70 style.
Soggiorno di 2 notti a febbraio 2024
Risposta di Benny, il giorno 12 feb 2024
We just finished refreshing all our hotel rooms. It was laborious work that required us to empty each room to retexture, repaint, replace all baseboards, install new ceiling fans, room lighting, switches and much more. Please reach out to us so we can better assist you.

8/10 Buono

Lynn

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi
Very close to the beach and Tiki Bar. A nice place to stay for a few days.
Soggiorno di 1 notte a febbraio 2024
Risposta di Benny, il giorno 10 feb 2024
Glad to hear you had a great stay! The tiki bar, Square Grouper, Dune Bar, Archie’s Seabreeze, Hurricanes & Manatee Island Grill are all within walking distance of the hotel & many with great inlet and ocean view seating. And yes the beach is very close and easily accessible. We hope to see you on your return visit

4/10 Scarso

Kim

Viaggio con animali domestici
Non mi è piaciuto: Pulizia, personale e servizio, servizi
I paid for an oceanfront room. Nope. There was supposed to be breakfast. Nope. Only coffee is offered—due to Covid, they said. It was dog friendly, true, but had to pay an unlisted fee. Then there was a “resort “ fee that also wasn’t included or listed on the website with the cost. I was NOT a happy camper. 😩
Soggiorno di 1 notte a febbraio 2024
Risposta di Benny, il giorno 10 feb 2024
We are sorry to hear your stay did not go as planned. We clearly do not offer breakfast. It is not stated anywhere on Expedia or Hotels.com. But there are so many options within walking distance as well. The destination fee is also clearly listed on both sites and also provided in the total for what is due at the hotel. It covers parking, internet and other hotel amenities like beach towels. And we absolutely are pet friendly and do charge a fee which is no where close to covering the cost of annual damages caused by being pet friendly. If you have any further concerns please reach out to us so we can further assist you.

10/10 Eccellente

Perry

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff was amazing and so helpful
Soggiorno di 1 notte a febbraio 2024
Risposta di Terri, il giorno 10 feb 2024
We appreciate your feedback. I’ll convey your feedback to all the staff. Safe travels& visit again soon

4/10 Scarso

Heather

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
The room was not very clean and it smelled like someone had been smoking in it recently. The furniture was stained.
Soggiorno di 3 notti a gennaio 2024
Risposta di Benny, il giorno 3 feb 2024
Thank you for your feedback. It is unfortunate when prior guests can not follow the no smoking policy. We do our best to air out the room and treat it. Should you have a further concerns please reach out to us.

2/10 Terribile

Joshua

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Benny, il giorno 3 feb 2024
Sorry to hear your stay did not go as planned. Please reach out to us so we can understand your concerns. Safe travels

6/10 Soddisfacente

Tara

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
This hotel is very old and in desperate need of some much needed upgrades. The bathroom fixutres were all rusted and looked very old. The paint on the frame of the bathroom mirror was all chipped and coming off, The balconies and stairwells were very dirty with dirt/sand/garbage and cigarette butts. These balconies are so small do not even try to enjoy them and even if they were big enough the A/C unit is so loud and blows hot air that it is not pleasant anyways. It is across the street from the beach which is convenient but I would not stay here again or recommend it.
Soggiorno di 2 notti a gennaio 2024
Risposta di Benny, il giorno 3 feb 2024
Thank you for your feedback. We have renovated all of our rooms with new paint, ceiling fans, ACs, new baseboards, & new lighting throughout We are in the process of updating our mirrors and handles in the bathrooms. They do seem to stick out more since everything else looks freshly done. Yes out hotel is very convenient to the beach and jetty park while other hotels are on the inlet. We thank you for choosing us and hope you consider us for future travel.

8/10 Buono

Marie, South Yarmouth

Viaggio di coppia
Mi è piaciuto: Personale e servizio
The property is old but very comfortable and reasonably priced. We even had an ocean view. A little sprucing up and some deep cleaning and I would have given them 5 stars.
Soggiorno di 1 notte a gennaio 2024
Risposta di Benny, il giorno 30 gen 2024
We appreciate your feedback and thank you for choosing to stay with us. We look forward to your return visit.

8/10 Buono

James

Soggiorno di 1 notte a gennaio 2024
Risposta di Benny, il giorno 29 mar 2024
Thank you for staying with us & we are glad to hear you enjoyed your stay

8/10 Buono

Patricia

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Hotel is not new. View of ocean from balcony. Easy access to the beach.
Soggiorno di 1 notte a gennaio 2024
Risposta di Benny, il giorno 27 gen 2024
We are happy to hear you enjoyed your stay. Safe travels& we look forward to your return visit.

2/10 Terribile

yvonne

Mi è piaciuto: Pulizia e personale e servizio
Sliding glass door lock broke. No way to wedge or secure it shut. Tv remote horrible. Too few buttons for what you wanted to do and most of the time they stuck. Amenidies? Rack of chips at check in counter. Fridge with drinks only ar lobby. Water 3 bucks. Want ice? Back to office. Way shabby and old. Royal beach sounds is all
Soggiorno di 4 notti a gennaio 2024
Risposta di Benny, il giorno 27 gen 2024
We are sorry to hear your trip did not go as planned nor did the weather during your stay & we completely understand your frustration. We do not have a restaurant on site but we are within walking distance to numerous establishments & of course Uber Eats. We do provide some options for drinks and light snacks for guest convenience. Please reach out to us so we can be of further assistance.

6/10 Soddisfacente

Beverley

Viaggio di coppia
Non mi è piaciuto: Pulizia
Fantastic location to restaurants, beaches , jetty. Sweet pool. Good wifi. Room dirty, bed was old and dirty, bathroom dirty and ugly. Had to pay extra (resort fee). Staff at desk nice.
Soggiorno di 1 notte a gennaio 2024
Risposta di Benny, il giorno 27 gen 2024
We appreciate the feedback. Please contact t us so we can further assist you.

10/10 Eccellente

Ronald

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a gennaio 2024
Risposta di Benny, il giorno 24 gen 2024
Glad to see you had a great stay! Thank you for the positive feedback and please visit us again soon.

4/10 Scarso

Marie

Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Rooms needed some serious updating..paint peeling off. Phones did not work & was not told this when I checked in. Very old furniture..had to make several tries to close the door that housed the refrigerator. But, the biggest complaint was that they charged my debit card before I arrived to check in!! When I made the reservation through Expedia I told them specifically I planned to pay cash upon arrival at the property! I have never had any card charged before I arrived at a property. I sure would not have provided my debit card to hold the reservation if I had known they would put the 3 nights charge, which was way to expensive for this room..$429.97 immediately on my debit card! I would have given a charge card to Expedia when I made the reservation!! Lucky for me that the Monday of my checkout day was a holiday so some of my checks weren't deducted from my account before I was able to return home & rush to the bank to deposit the $500 in 100 dollar bills that I had withdrawn from my checking account to pay the hotel bill for my 3 night stay!! I am a 73 year old lady living on Social Security who saved for this trip to see a friend I haven't seen in over 25 years, as she has lived in Norway for over 20 years. I just needed a place to sleep as all of my time was spent with my friend away from the property. I would have checked out immediately had I not just wanted to have a pleasant time with my friend & had there been more choices in the area, but I'm sure they know that!
Soggiorno di 3 notti a gennaio 2024
Risposta di Benny, il giorno 22 gen 2024
We appreciate your feedback. To clarify, all reservations that are not prepaid are authorized the day of checkin to make sure the payment is valid. If we were to hold same day reservations without a valid credit card and wait for a guest to either check in or not, we would be unable to rent that accommodation for that night if the guest no shows. All hotels have this policy. Guests can absolutely change their method of payment at checkin or even pay cash at check out. This is standard hotel industry practice. Just this past Friday, we had a 90 year old guest that lost his wallet before check in that was a walk in. We allowed this elderly guest to check in and make payment the following Monday when banks reopen. We are very accommodating and understand situations arise especially to our elderly guests.Additionally, if a guest is not happy at check in, we never force them to stay and a full refund is provided. If you would like discuss further, please reach out via email or phone.

4/10 Scarso

sylvia m

Soggiorno di 3 notti a gennaio 2024
Risposta di Benny, il giorno 24 gen 2024
It seems your stay did not go as planned. Please contact us so we can resolve your concerns

10/10 Eccellente

Andrew

Soggiorno di 1 notte a gennaio 2024
Risposta di Benny, il giorno 20 gen 2024
Glad to hear you had a great stay! Safe travels & we look forward to your next visit

6/10 Soddisfacente

Lorraine

Mi è piaciuto: Personale e servizio
We thought it was a bit outdated and smelled musty until we turned up a/c and opened window. Bed sheets had hairstrand in it..they appeared to have not been changed but all in all...we were traveling thru and just needed a place to put our heads down.
Soggiorno di 2 notti a gennaio 2024
Risposta di Benny, il giorno 20 gen 2024
I have informed housekeeping of the concern with the bed cleanliness. We do our best to insure each room is cleaned and we also have supervisors check the rooms. We apologize if we missed this. Please reach out to management so we can further assist you

10/10 Eccellente

Gary, Golden

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice cozy place to stay... room is not large, but has all amenities.
Soggiorno di 2 notti a gennaio 2024
Risposta di Benny, il giorno 20 gen 2024
Thank you for your positive feedback. Enjoy your time in Florida!

4/10 Scarso

Shaquanna

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The hotel it’s self can use a lot of work the curtains in apt D has blood on the left side by the door the shower curtain had mold on it the property needs a lot of work the ice machine area smells like piss they only give you ONE tv for a two bedroom apartment witch is insane the clean up crew all on drugs I like it because of the area and a few years back it was kept up better then this
Soggiorno di 1 notte a gennaio 2024
Risposta di Benny, il giorno 20 gen 2024
You stayed with us in December and left the same review. If you felt this way, why would you come back? Also I have contacted Expedia to let them know you offered my staff drugs. It was reported to management by the staff. We hope you find alternative accommodations in the future.

8/10 Buono

Erica

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
clean renovated room in Hutchinson Island.
Soggiorno di 1 notte a gennaio 2024
Risposta di Benny, il giorno 20 gen 2024
Thank you! Yes we are near completion of renovating all the hotel guest rooms and will begin work on the beach house. We are so happy to hear you enjoyed your stay. The staff and management appreciate it. Safe travels

6/10 Soddisfacente

Lori

Viaggio di lavoro, Viaggio con la famiglia
The room was adequate for our needs, however, it was very run down. We had trouble with the TV remote not working. Needs updating. It is in a nice area though, and we walked several evenings over to the different restaurants and to the beach easily.
Soggiorno di 6 notti a gennaio 2024
Risposta di Benny, il giorno 20 gen 2024
We are goals you enjoyed your stay on the island. We are almost complete with our room to room renovation. We hope you consider us for future travel.

2/10 Terribile

vincent

Viaggio di lavoro
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Room smelled and extremely dirty
Soggiorno di 1 notte a gennaio 2024
Risposta di Benny, il giorno 12 gen 2024
We are sad to hear your stay did not go as well as planned. We inspected your room and could not replicate what you described. Our rooms have received a refresh over the summer including new baseboards, paint, ceiling fans, lighting & some bathroom upgrades. Please contact us so we can resolve your concerns

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Soggiorno di 1 notte a dicembre 2023
Risposta di Bemny, il giorno 9 gen 2024
We appreciate your rating and glad to hear you had a great stay! We look forward to your next visit.

8/10 Buono

Brenda

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a dicembre 2023
Risposta di Benny, il giorno 9 gen 2024
Thank you for staying with us.