Esterni
Controlla disponibilità

Recensioni per Sheraton Framingham Hotel & Conference Center

3.5 out of 5
Sheraton Framingham Hotel & Conference Center
1657 Worcester Rd, Exit 12 To Route 9 West, Framingham, MA

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 442 su 1003 recensioni" "
Valutazione di 8 - Buono. 298 su 1003 recensioni" "
Valutazione di 6 - Soddisfacente. 126 su 1003 recensioni" "
Valutazione di 4 - Scarso. 84 su 1003 recensioni" "
Valutazione di 2 - Terribile. 53 su 1003 recensioni" "

8,4/10

Pulizia

8,6/10

Personale e servizio

8,0/10

Servizi

8,0/10

Condizioni e dotazioni della struttura

7,8/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Araceli

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Friendly front desk
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Joanne

Viaggio di coppia
Hotel was very outdated. Staff was very polite and kind room was very clean and it’s day. This hotel was absolutely gorgeous now it just needs a lot of updating.
Soggiorno di 1 notte ad aprile 2024

2/10 Terribile

Greg

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Bad housekeeping. Unsanitary rooms. Rude staff. Limited English spoken. Bad overpriced restaurant . Thin walls. Uniformed staff. One microwave per floor which was at the end of hallway and dirty. Broken ice machines. Dirty towels. No soap. Can go on but why bother. Sheraton should be ashamed of this property. I stayed there five years ago and it was immaculate. Does corporate ever visit this place? Or are they busy… oh and no pools. Indoor and outdoor closed without explanation.
Soggiorno di 2 notti ad aprile 2024

6/10 Soddisfacente

Sheldon

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Why only one facecloth for two people? We had to wait for elevator because only one was working?
Soggiorno di 1 notte a marzo 2024
Risposta di Botros, il giorno 27 mar 2024
Dear Sheldon,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.On behalf of the entire hotel team, I want to thank you for sharing your experience with us. Your valuable feedback helps us identify the areas we can improve the guest experience.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,

2/10 Terribile

Kerri

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
I drove a long way for my granddaughters competition and I can’t even take a hot shower…what a big inconvenience I want my money back!!
Soggiorno di 1 notte a marzo 2024
Risposta di Botros, il giorno 27 mar 2024
Dear Kerri,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.On behalf of the entire hotel team, I want to thank you for sharing your experience with us. Your valuable feedback helps us identify the areas we can improve the guest experience.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,

4/10 Scarso

David

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
I tried to share my concerns with the customer care and was clearly not taken seriously. They wanted to give me 10k points for the experience. The elevators were broken, my suite did not have any bedding for the pull out bed, the parking lot was flooded and the convention center clearly smelled of mold/mildew. There were obvious water leaks. The mold or mildew was so bad that I needed medication for the two nights we were there just to take the edge off my sinuses so I was able to breath easier. The bedding didn’t show up until almost 1am. Out of the four elevators, two worked properly but were on the other side of the hotel. I emailed a complaint to customer care and what I received was an “I’m sorry” and “as a 1 time gesture, I asked that you would be credited 10k points to use at your next stay”. Well, I paid $560, and why would I ever want to book again with them? So the points are useless. I feel as though some reimbursement is in order at this point.
Soggiorno di 2 notti a marzo 2024
Risposta di Botros, il giorno 25 mar 2024
Dear David,Thank you for taking the time to let us know about your experience while staying with us, your feedback is very important to us.We are truly sorry to hear that your stay at the hotel did not meet your expectations, I sincerely apologize for that. Your valuable feedback helps us identify the areas we need focus on to improve the guest experience.I hope you give us another chance and choose to stay with us again when your travels bring you back to the area.Best,

8/10 Buono

Lindsey

Soggiorno di 2 notti a marzo 2024
Risposta di Botros, il giorno 8 apr 2024
Dear Lindsey,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.On behalf of the entire hotel team, I want to thank you for sharing your experience with us. Your valuable feedback helps us identify the areas we can improve the guest experience.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,

8/10 Buono

Gloria De

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi
Hi, the front desk gentleman that checked us in was very polite and pleasant, so was the waitress at the restaurant, all very kind. The room was nice, clean and comfortable. However, the parking situation was not good, we had to park very far and I had 2 young kids. We were leaving early in the morning on the following day, around 5 am, it was still dark and I felt very unsafe having to walk all the way around the property in the dark with the kids to get to our car. I was told there was a dance competition that would end late at night and then the parking lot would empty, but I was not going to leave at midnight to move the car closer. Priority parking should be given to the people staying in the hotel instead of the people only there for an event.
Soggiorno di 1 notte a marzo 2024
Risposta di Botros, il giorno 18 mar 2024
Dear Gloria,Thank you for staying with us. On behalf of the entire hotel team, I want to thank you for sharing your experience with us. Your valuable feedback helps us identify the areas we can improve the guest experience.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,

4/10 Scarso

Donna

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Risposta di Botros, il giorno 9 mar 2024
Dear Donna,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center. On behalf of the entire hotel team, I want to thank you for sharing your experience with us. Your valuable feedback helps us identify the areas we can improve the guest experience.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely

6/10 Soddisfacente

Ryan

Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
Worn out and uncomfortable mattress tight next to the highway so lots of road noise and revving engines. Confusing to get in and out of the parking lot
Soggiorno di 1 notte a marzo 2024
Risposta di Botros, il giorno 4 mar 2024
Dear Ryan,Thank you for taking the time to let us know about your experience while staying with us, your feedback is very important to us.We are truly sorry to hear that your stay at the hotel did not meet your expectations, I sincerely apologize for that. Your valuable feedback helps us identify the areas we need focus on to improve the guest experience.I hope you give us another chance and choose to stay with us again when your travels bring you back to the area.Sincerely,

10/10 Eccellente

Tauras

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Simple, quick, comfortable!!
Soggiorno di 1 notte a febbraio 2024
Risposta di The Hotel Management., il giorno 26 feb 2024
Dear Tauras,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to let us know about your experience while staying with us. We are thrilled your stay with us was so amazing! We endeavor to go above and beyond to ensure our guests have a comfortable stay. We look forward to hosting you again soonSincerely,

10/10 Eccellente

Kris

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2024
Risposta di Botros, il giorno 6 feb 2024
Dear Kris,Thank you for staying with us at the Sheraton Framingham. We are incredibly grateful that you took the time out to share your feedback with us.Customer satisfaction is our top priority, and we are thrilled that you enjoyed your stay at the hotel; it means the world to our entire team!We look forward to seeing you again soon.Sincerely,

6/10 Soddisfacente

Christine

Mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di The Hotel Management., il giorno 8 gen 2024
Dear Christine,Thank you for taking the time to let us know about your experience while staying with us, your feedback is very important to us.We are truly sorry to hear that your stay at the hotel did not meet your expectations, I sincerely apologize for that. Your valuable feedback helps us identify the areas we need focus on to improve the guest experience.I hope you give us another chance and choose to stay with us again when your travels bring you back to the area.sincerely,

10/10 Eccellente

Xavier

Soggiorno di 1 notte a dicembre 2023
Risposta di The Hotel Management., il giorno 8 gen 2024
Dear Xavier,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We are incredibly grateful that you took the time out to share your feedback with us. Customer satisfaction is our top priority, and we are thrilled that you enjoyed your stay at the hotel; it means the world to our entire team!We look forward to seeing you again soon.sincerely,

10/10 Eccellente

Rendle

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property is a few decades old. We knew this going in and were prepared for some aging. We were very happy that it was in as good a shape as it was. They are undergoing some upgrades but nothing that was off putting or unsightly. We were greeted by a front desk person Neveen as soon as we came through the front doors. She was very gracious and helpful and could answer all my questions. We were checking in the same day as we had to go to a wake and she let us check in early so we could get to where we had to go on time. I would not hesitate to encourage any of my friends to stay at the Sheraton as my wife and I were very satisfied.
Soggiorno di 1 notte a dicembre 2023
Risposta di The Hotel Management., il giorno 5 gen 2024
Our Dear Guest,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We are incredibly grateful that you took the time out to share your feedback with us. Customer satisfaction is our top priority, and we are thrilled that you enjoyed your stay at the hotel; it means the world to our entire team!We look forward to seeing you again soon.

10/10 Eccellente

Gerald

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very nice place. Super friendly staff.
Soggiorno di 1 notte a dicembre 2023
Risposta di Botros, il giorno 30 dic 2023
Dear Gerald,Thank you for staying with us and your loyalty at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to let us know about your experience while staying with us. We are thrilled your stay with us was so amazing! We endeavor to go above and beyond to ensure our guests have a comfortable stay.We look forward to hosting you again soon.

10/10 Eccellente

Alexandre

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a dicembre 2023
Risposta di Botros, il giorno 26 dic 2023
Dear Alexandre,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.On behalf of the entire hotel team, I want to thank you for sharing your experience with us. Your valuable feedback helps us identify the areas we can improve the guest experience.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,

10/10 Eccellente

Stherlie

Soggiorno di 1 notte a dicembre 2023
Risposta di Botros, il giorno 26 dic 2023
Dear Stherlie,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.On behalf of the entire hotel team, I want to thank you for sharing your experience with us. Your valuable feedback helps us identify the areas we can improve the guest experience.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,

6/10 Soddisfacente

James

Viaggio di lavoro
Nothing special
Risposta di The Hotel Management., il giorno 15 feb 2024
Dear James,Thank you for taking the time to let us know about your experience while staying with us, your feedback is very important to us.We are truly sorry to hear that your stay at the hotel did not meet your expectations, I sincerely apologize for that. Your valuable feedback helps us identify the areas we need focus on to improve the guest experience.I hope you give us another chance and choose to stay with us again when your travels bring you back to the area.Sincerely,

2/10 Terribile

GLENDA B

Risposta di The Hotel Management., il giorno 15 feb 2024
Dear Glenda,Thank you for taking the time to let us know about your experience while staying with us, your feedback is very important to us.We are truly sorry to hear that your stay at the hotel did not meet your expectations, I sincerely apologize for that. Your valuable feedback helps us identify the areas we need focus on to improve the guest experience.I hope you give us another chance and choose to stay with us again when your travels bring you back to the area.Sincerely,

8/10 Buono

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Renovations impacted stay - it took almost an hour after check in to actually get into my room because none of the key cards worked. Staff was lovely helpful and apologetic, but never should have been put in a position where renovations impact access, safety and security.
Soggiorno di 1 notte a dicembre 2023
Risposta di Botros, il giorno 5 dic 2023
Our Dear Guest,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.On behalf of the entire hotel team, I want to thank you for sharing your experience with us. Your valuable feedback helps us identify the areas we can improve the guest experience.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,

10/10 Eccellente

Stherlie

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I'll definitely use them again
Soggiorno di 1 notte a novembre 2023
Risposta di Botros, il giorno 2 dic 2023
Our Dear Guest,Thank you for staying with us at the Sheraton Framingham Hotel, we appreciate you taking the time to review your stay with us.We are glad your enjyed your stay at the hotel, looking forward to hosting you again soonsincerely,

10/10 Eccellente

Erica

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Perfect location when our kids have soccer tournaments in the area. Close to shopping too!
Soggiorno di 2 notti a novembre 2023
Risposta di Botros, il giorno 2 dic 2023
Dear Erica,Thank you for staying with us at the Sheraton Framingham Hotel, we appreciate you taking the time to review your stay with us.We are glad your enjyed your stay at the hotel, looking forward to hosting you again soonsincerely,

10/10 Eccellente

Ashley

Viaggio di lavoro
its hard to find my way around
Soggiorno di 1 notte a novembre 2023
Risposta di Botros, il giorno 8 nov 2023
Dear Ashley,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to let us know about your experience while staying with us. We are thrilled your stay with us was so amazing! We endeavor to go above and beyond to ensure our guests have a comfortable stay. We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment!We look forward to hosting you again soon. Sincerely,

8/10 Buono

Peter

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Stayed one night had no issues.There is a bit of noise from the highway but it lessened as it got later.
Soggiorno di 1 notte a ottobre 2023
Risposta di Botros, il giorno 4 nov 2023
Dear Peter,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.On behalf of the entire hotel team, I want to thank you for sharing your experience with us. Your valuable feedback helps us identify the areas we can improve the guest experience.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,

6/10 Soddisfacente

Jake

Viaggio di gruppo
Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
The staff was nice and helpful, the rooms were old first room the ac would turn off and lights would flicker constantly, was moved and the lights still flickered in the new room.
Soggiorno di 3 notti a ottobre 2023
Risposta di Botros, il giorno 1 nov 2023
Dear Jake,Thank you for stay at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to review your experience, your feedback is very important for us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment, and we hope you give us another chance and choose to stay with us again when your travels bring you back to the area.Sincerely,

6/10 Soddisfacente

Sandra, Lakewood

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Food was left on the table out side the elevators on the 3rd floor for over a day, uncovered smelly food.
Soggiorno di 1 notte a ottobre 2023
Risposta di Botros, il giorno 1 nov 2023
Dear Sandra,Thank you for stay at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to review your experience, your feedback is very important for us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment, and we hope you give us another chance and choose to stay with us again when your travels bring you back to the area.Sincerely,

6/10 Soddisfacente

Stherlie

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi
The room doors slam loud. That's a bit disruptive late at night. Other wise, my room was beautiful. Very clean, spacious. Friendly staff. Conveniently off I90 and lots of food in the area. Will book again.
Soggiorno di 2 notti a ottobre 2023
Risposta di Botros, il giorno 1 nov 2023
Dear Stherlie,Thank you for stay at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to review your experience, your feedback is very important for us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment, and we hope you give us another chance and choose to stay with us again when your travels bring you back to the area.Sincerely,

2/10 Terribile

Santiago

Non mi è piaciuto: Personale e servizio
Disrespectful staff, bad experience
Soggiorno di 1 notte a ottobre 2023
Risposta di Botros, il giorno 23 ott 2023
Dear Santiago,Thank you for sharing your feedback about your stay with us. We are saddened to hear your comment about our Staff being disrespectful. We are usually known for our attentive and friendly staff who treats each guest with the same respect. We are truly sorry you felt differently and therefore we would like to apologize.Please feel free to send me more details about your unpleasant interactions with the staff if you would like for further investigation.We hope you will be giving us another chance and returning to our hotel in the future.Sincerely,

10/10 Eccellente

Hector

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Employees are very helpful and friendly. We had a problem with the bathroom was very loud and they gave us a new room. Thank you for your services and much appreciated.
Soggiorno di 4 notti a ottobre 2023
Risposta di Botros, il giorno 18 ott 2023
Hi Hector,Thank you for staying with us at the Sheraton Framingham hotel.We appreciate you taking the time to review your stay with us. we are glad you enjoyed your stay.Looking forward to hosting you again soonSincerely,

8/10 Buono

Saima

Viaggio di gruppo
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Reasonable
Soggiorno di 2 notti a ottobre 2023
Risposta di Botros, il giorno 1 nov 2023
Dear Saima,Thank you for stay at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to review your experience, your feedback is very important for us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment, and we hope you give us another chance and choose to stay with us again when your travels bring you back to the area.Sincerely,

10/10 Eccellente

Ashley

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The Medieval looking hotel !!
Clean tidy nice bed and big room - staff very nice
Soggiorno di 1 notte a ottobre 2023
Risposta di Botros, il giorno 1 nov 2023
Dear Ashley,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to let us know about your experience while staying with us. We are thrilled your stay with us was so amazing! We endeavor to go above and beyond to ensure our guests have a comfortable stay. We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment!We look forward to hosting you again soon. Sincerely,

6/10 Soddisfacente

jeremy

Mi è piaciuto: Pulizia
It was ok
Soggiorno di 2 notti a ottobre 2023
Risposta di Botros, il giorno 16 ott 2023
Dear Jeremy,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.On behalf of the entire hotel team, I want to thank you for sharing your experience with us. Your valuable feedback helps us identify the areas we can improve the guest experience.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,Sheraton Framingham Team

2/10 Terribile

SUSY ELLEN

Viaggio con la famiglia
I am extremely disappointed with the hotel services. We had a good stay, great cleanliness, despite some stains on the carpet in the room and bathtub. However, I forgot a bag with shoes in the closet. I called for 4 days in a row and no one could tell me if they had found the bag. Until on the fourth day the attendant told me that the bag was not found. My fault for forgetting the bag. But how did they not find it if it was in the closet? This shows the terrible character and dishonesty of the employees at this hotel. I no longer trust staying there and knowing that someone from cleaning could come into my room and something would disappear. Unfortunately, otherwise I would make a good review.
Soggiorno di 3 notti a ottobre 2023
Risposta di Botros, il giorno 14 ott 2023
Dear Susy Ellen,Thank you for stay at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to review your experience, your feedback is very important for us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment, and we hope you give us another chance and choose to stay with us again when your travels bring you back to the area.Sincerely,

8/10 Buono

Mark

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a ottobre 2023
Risposta di Botros, il giorno 1 nov 2023
Dear Mark,Thank you for stay at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to review your experience, your feedback is very important for us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment, and we hope you give us another chance and choose to stay with us again when your travels bring you back to the area.Sincerely,

10/10 Eccellente

Justice

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff was very welcoming! Check in was smooth & easy. Great Hospitality! Highly recommend
Soggiorno di 1 notte a settembre 2023
Risposta di Botros, il giorno 3 ott 2023
Dear Justice,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We are incredibly grateful that you took the time out to share your feedback with us. Customer satisfaction is our top priority, and we are thrilled that you enjoyed your stay at the hotel; it means the world to our entire team!We are also very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment!We look forward to seeing you again soon.Sincerely,Sheraton Framingham Hotel

10/10 Eccellente

Angela

Soggiorno di 1 notte a settembre 2023
Risposta di Botros, il giorno 23 ott 2023
Dear Angela,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We are incredibly grateful that you took the time out to share your feedback with us. Customer satisfaction is our top priority, and we are thrilled that you enjoyed your stay at the hotel; it means the world to our entire team!We are also very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment!We look forward to seeing you again soon.Sincerely,

10/10 Eccellente

Maria

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di Botros, il giorno 2 ott 2023
Dear Maria,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to let us know about your experience while staying with us. We are thrilled your stay with us was so amazing! We endeavor to go above and beyond to ensure our guests have a comfortable stay. We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment!We look forward to hosting you again soon. Sincerely,Sheraton Framingham Hotel

10/10 Eccellente

scott

Soggiorno di 1 notte a settembre 2023
Risposta di Botros, il giorno 2 ott 2023
Dear Scott,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to let us know about your experience while staying with us. We are thrilled your stay with us was so amazing! We endeavor to go above and beyond to ensure our guests have a comfortable stay. We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment!We look forward to hosting you again soon. Sincerely,Sheraton Framingham Hotel

10/10 Eccellente

Eric

Soggiorno di 1 notte a settembre 2023
Risposta di Botros, il giorno 23 ott 2023
Dear Eric,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We are incredibly grateful that you took the time out to share your feedback with us. Customer satisfaction is our top priority, and we are thrilled that you enjoyed your stay at the hotel; it means the world to our entire team!We are also very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment!We look forward to seeing you again soon.Sincerely,

8/10 Buono

Simone

Soggiorno di 1 notte a settembre 2023
Risposta di Botros, il giorno 16 ott 2023
Dear Simone,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.On behalf of the entire hotel team, I want to thank you for sharing your experience with us. Your valuable feedback helps us identify the areas we can improve the guest experience.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,Sheraton Framingham Team

10/10 Eccellente

Simone

Soggiorno di 2 notti a settembre 2023
Risposta di Botros, il giorno 16 ott 2023
Dear Simone,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to let us know about your experience while staying with us. We are thrilled your stay with us was so amazing! We endeavor to go above and beyond to ensure our guests have a comfortable stay. We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment!We look forward to hosting you again soon. Sincerely,Sheraton Framingham Team

8/10 Buono

Linda

Soggiorno di 1 notte a settembre 2023
Risposta di Botros, il giorno 1 nov 2023
Dear Linda,Thank you for stay at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to review your experience, your feedback is very important for us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment, and we hope you give us another chance and choose to stay with us again when your travels bring you back to the area.Sincerely,

10/10 Eccellente

Rachida

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean
Soggiorno di 1 notte a settembre 2023
Risposta di Botros, il giorno 25 set 2023
Dear Rachida,Thank you for staying with us at the Sheraton Framingham Hotel.We appreciate you taking the time to review your stay, and we are glad you enjoyed it.Looking forward to hosting you again soon.Sincerely,

10/10 Eccellente

Kevin

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good
Soggiorno di 1 notte a settembre 2023
Risposta di Botros, il giorno 13 set 2023
Dear Kevin,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to let us know about your experience while staying with us. We are thrilled your stay with us was so amazing! We endeavor to go above and beyond to ensure our guests have a comfortable stay. We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment!We look forward to hosting you again soon. Sincerely,

10/10 Eccellente

Lavanya R, San Antonio

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good
Soggiorno di 2 notti a settembre 2023
Risposta di Botros, il giorno 12 set 2023
Dear Lavanya,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to let us know about your experience while staying with us. We are thrilled your stay with us was so amazing! We endeavor to go above and beyond to ensure our guests have a comfortable stay. We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment!We look forward to hosting you again soon. Sincerely,

10/10 Eccellente

Jennifer

Soggiorno di 1 notte a settembre 2023
Risposta di Botros, il giorno 2 ott 2023
Dear Jennifer,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to let us know about your experience while staying with us. We are thrilled your stay with us was so amazing! We endeavor to go above and beyond to ensure our guests have a comfortable stay. We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment!We look forward to hosting you again soon. Sincerely,Sheraton Framingham Hotel

2/10 Terribile

Amelia

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2023
Risposta di Botros, il giorno 1 nov 2023
Dear Amelia,Thank you for stay at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to review your experience, your feedback is very important for us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment, and we hope you give us another chance and choose to stay with us again when your travels bring you back to the area.Sincerely,

10/10 Eccellente

Angel

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
The property was under construction. Thus the elevator and hallways were extremely hot.
Soggiorno di 2 notti a settembre 2023
Risposta di Botros, il giorno 13 set 2023
Dear Angel,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to let us know about your experience while staying with us. We are thrilled your stay with us was so amazing! We endeavor to go above and beyond to ensure our guests have a comfortable stay. We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment!We look forward to hosting you again soon. Sincerely,

6/10 Soddisfacente

Christopher

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di Botros, il giorno 6 set 2023
Dear Christopher,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.On behalf of the entire hotel team, I want to thank you for sharing your experience with us. Your valuable feedback helps us identify the areas we can improve the guest experience.We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment, so we hope you give us another chance and choose to stay with us to provide you the guest experience we strive to deliver.Sincerely,Sheraton Framingham Team