Reception

Recensioni per Sapphire Inn

2 out of 5
Sapphire Inn
761 E. Main Street, Franklin, NC

Recensioni

7,0

Buono

Valutazione di 10 - Eccellente. 49 su 237 recensioni" "
Valutazione di 8 - Buono. 84 su 237 recensioni" "
Valutazione di 6 - Soddisfacente. 57 su 237 recensioni" "
Valutazione di 4 - Scarso. 17 su 237 recensioni" "
Valutazione di 2 - Terribile. 30 su 237 recensioni" "

7,4/10

Pulizia

7,8/10

Personale e servizio

6,0/10

Servizi

6,6/10

Condizioni e dotazioni della struttura

6,4/10

Ecosostenibilità

Recensioni

2/10 Terribile

Katherine

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I could not check in. I called the number at the window, and it kept going to a busy signal. I knocked. Waited 5 minutes and kept calling, same busy signal. It wasn't fun having to find a different hotel at 10:45PM. I hope I don't get charged.
Soggiorno di 1 notte ad aprile 2024
Risposta di Sapphire Inn, il giorno 18 apr 2024
We apologize for inconvenience. We never received a call. We will get it checked out. Sincere apologies, we have marked it No-show thinking that you didn't show up and waived the fees.

10/10 Eccellente

Glenn

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024
Risposta di Sapphire Inn , il giorno 16 apr 2024
Thank you very much!

8/10 Buono

Mark

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Interesting property. Seems to cater to hikers in the area. They had a Friday night karaoke event for charities, and it was alternately execrable and excellent (as karaoke often is). Best version of "The Prayer" that Chris and I have ever heard. The owner was quite friendly on check in, and fine during subsequent encounters. Be advised, this is a family operation, and if the family goes to eat in town, your phone calls to the desk will go unanswered. We had an oil stained sheet, on check in, that we wanted to be replaced, and they weren't there. But they fixed it that night. But otherwise, a good place to stay. Overall enjoyed it.
Soggiorno di 3 notti a marzo 2024
Risposta di Sapphire Inn, il giorno 5 apr 2024
Thank you very much! We will definitely make sure that our phone works properly because when we step out for dinner, the call gets forwarded to our cell phone. We apologize for the stain sheets, and we have communicated with our housekeeping staff about it. Once again, thank you very much!

6/10 Soddisfacente

Dale

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Know what you are getting
Their website says pets welcome but doesn't state there is an additional fee of $10 dollars per pet per day. The toilet was not secured to the floor. It rocked when sat on. There was no extra toilet paper in the room. Had to ask for it.
Soggiorno di 3 notti a novembre 2023
Risposta di SAPPHIRE Inn , il giorno 30 nov 2023
Thank you for staying with us. We apologize for negative experience at our facility. We will definitely correct the issues you've mentioned. We are quite sure that the pet fee structure has been mentioned. Pet fee varies based on pet size. Toilet &Toilet paper issues will be definitely corrected. Once again, apologize and thank you for your input.

2/10 Terribile

Jesse

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I enjoyed the area around the property. As for the staff everyone was pleasant except for the wife she verbally berated me for finding a good deal on their rooms and then put me in the what I believe to be the worst room they had. The sheets were not washed, the plumbing was horrible, and the air conditioner did not work correctly. All in all, this place is not worth staying at.
Soggiorno di 7 notti a novembre 2023
Risposta di Sapphire Inn , il giorno 13 nov 2023
Thank you for staying several weeks with us. We apologize for negative experience at our facility. All the linens get washed and cleaned after each guest. We will definitely look into the issues you've mentioned and correct the problem. All rooms are standard, so we apologize that you felt that you were assigned into a bad room. Once again, thank you for staying with us and apology for negative experience.

8/10 Buono

william

Soggiorno di 3 notti a novembre 2023
Risposta di Sapphire Inn, il giorno 8 nov 2023
Thank you very much!

8/10 Buono

Rebecca

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a ottobre 2023
Risposta di Sapphire Inn , il giorno 29 ott 2023
Thank you very much!

6/10 Soddisfacente

John

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
This hotel needs a lot of work to bring it up to p
Manager was very helpful, very considerate, but this hotel is really long in the tooth. The air conditioner didn’t work old fashion keys, which make locking the door difficult no room coffee pot. Everything was in very tough shape. Surprisingly the bedding was an excellent condition but that was the only redeeming factor.
Soggiorno di 1 notte a ottobre 2023
Risposta di Sapphire Inn, il giorno 27 ott 2023
Thank you for staying with us. We apologize for negative experience at our facility. We will definitely fix the repairs you've mentioned. We hope that next time you come back, you'll have a much better stay.

8/10 Buono

Melodious

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a ottobre 2023
Risposta di Sapphire Inn., il giorno 9 ott 2023
Than you very much. We got the paint touch up in progress. We will definitely look forward to seeing you again during your visit to this area.

6/10 Soddisfacente

Christa Ann

Mi è piaciuto: Pulizia, personale e servizio, servizi
Property is just old. Faucet leaks but bigger place to stay for the price.
Soggiorno di 1 notte a settembre 2023
Risposta di Sapphire Inn, il giorno 25 set 2023
Thank you for staying with us. We have fix the leak.

8/10 Buono

Dwayne

Viaggio di coppia
Non mi è piaciuto: Servizi
Older property, very dated and in need of updating but very clean and suited our need’s perfectly.
Soggiorno di 2 notti a settembre 2023
Risposta di Sapphire Inn , il giorno 11 set 2023
Thank you for staying with us. We constantly have been working on updates. We hope you get to experience more of it on your next visit.

4/10 Scarso

Viaggiatore verificato

Non mi è piaciuto: Pulizia
Price was low but after stay it was appropriate. No hair dryer in room, ants on sink counter and furniture was dated.
Soggiorno di 1 notte a settembre 2023
Risposta di Sapphire Inn, il giorno 11 set 2023
Thank you for staying with us. We apologize for negative experience at our facility. We will look into the issues you've mentioned. We have hair dryer available at front office upon request. Once again, thank you!

6/10 Soddisfacente

Derek

Viaggio di coppia
Other than the fixtures in the shower having no guards and literally just coming out of holes in the walls and the front door not sealing on the bottom (found ants in the room though not many) it wasn't that bad, out of habit i walked around in my socks inside the room and they ended up getting much darker grey due to the floors not really being cleaned. But the beds were soft, got extra pillows with no issue because the ones these places have are thin, ac cooled off the room eventually, and the water was warm. The picture in the add is taken behind a locked door you cant get through, you only can speak with the people who run it through a window.
Soggiorno di 2 notti a luglio 2023
Risposta di Sapphire Inn, il giorno 20 lug 2023
Thank you for staying with us. We apologize for the negative experience you had at our facility. We will definitely correct the matters you've mentioned. We appreciate you for bringing this issues to our attention. We hope that next time you visit us, you will have much better experience. Thank you very much!

8/10 Buono

Sonja

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Clean.
Cute little “ma pa” type motel. No frills just a clean motel stop along the way.
Soggiorno di 1 notte a luglio 2023
Risposta di Sapphire Inn, il giorno 9 lug 2023
Thank you very much!

10/10 Eccellente

amy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Making sure I had everything for my stay here and if I needed anything just let them know
Soggiorno di 1 notte a luglio 2023
Risposta di Sapphire Inn, il giorno 9 lug 2023
Thank you very much! We truly appreciate your repeat stays at our facility.

8/10 Buono

Juan

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
Had to remove ton of flies out the room. No kidding 15 , fortunately most of them already in the window.
Soggiorno di 1 notte a luglio 2023
Risposta di Sapphire Inn , il giorno 6 lug 2023
Thank you for choosing us, and we apologize for such experience. Coincidence is that the Orkins just recently sprayed those rooms. I will definitely correct this issues. Thanks for informing us, and once again we apologize for them flies issue.

6/10 Soddisfacente

Ryan

Viaggio di coppia
The room was large, but the power was shut off and room was stagnent. Had to ask for power to be turned on. Lobby was locked and not accessible with out phone call. No coffee pot. Did have very good water pressure.
Soggiorno di 2 notti a luglio 2023
Risposta di Sapphire Inn , il giorno 6 lug 2023
Thank you for staying with us, and we apologize for negative experience. We haven't realized that the breakers were turned off because we haven't rented certain rooms in a while due to low occupancy. We will definitely correct the power and smell issues. Once again, we apologize for negative experience.

10/10 Eccellente

amy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was well cleaned and the staff was friendly when I checked in and they made sure I didn't need anything through my stay
Soggiorno di 5 notti a giugno 2023
Risposta di Sapphire Inn , il giorno 4 lug 2023
Thank you very much!

2/10 Terribile

James

Viaggio con la famiglia
A/c wasn't working, found bed bugs
Soggiorno di 1 notte a luglio 2023
Risposta di Sapphire Inn , il giorno 2 lug 2023
Thank you for choosing us. We apologize for negative experiences at our facility. We have check the rooms for bed bugs, but we realize we have bed bug protectors on our beds. We didn't detected bed bugs in any of those rooms. We will still have Orkins inspect the room, but replying to your review immediately so if you are carrying from your previous stay you can take proper precautions. Once again, our sincere apologies.

10/10 Eccellente

amy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Felt safe and you had a variety of places to eat and it was clean with fresh towels every day
Soggiorno di 3 notti a giugno 2023
Risposta di Sapphire Inn, il giorno 21 giu 2023
Thank you for staying with us, and we are glad that you enjoyed your stay. We look forward to seeing you again soon! Once again, thank you!

10/10 Eccellente

Jerry

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very friendly staff and reasonable
Soggiorno di 2 notti a giugno 2023
Risposta di Sapphire Inn, il giorno 20 giu 2023
Thank you very much!

2/10 Terribile

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Not staying here again
To start the room had ants all round the sink and the house keeping was terrible. We left our room and they didn't come in to take the trash out or put in nee towels my husband had to take it out and ask for new towels. The room was humid even with the air conditioner running and we had to turn it down more just to get cool after being outside in the heat. The best part about the experience is the last at the desk was friendly and very helpful, however they are never actually there and you have to call them to get them to do anything. I was disappointed in the experience and that is the last time I stay there
Soggiorno di 4 notti a giugno 2023
Risposta di Sapphire Inn , il giorno 20 giu 2023
Thank you for staying with us. We apologize for negative experiences at our facility. We will definitely correct most of the issues you've mentioned. Once again, we apologize for such experiences at our facility.

10/10 Eccellente

Sherri

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great clean and affordable stay.
Soggiorno di 2 notti a giugno 2023
Risposta di Sapphire Inn , il giorno 15 giu 2023
Thank you very much!

10/10 Eccellente

amy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Close to serval places to eat and shop rooms where very clean
Soggiorno di 3 notti a maggio 2023
Risposta di Sapphire Inn , il giorno 6 giu 2023
Thank you very much!

2/10 Terribile

Kim

Viaggio con animali domestici, Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This is not what I would consider a property that Expedia would even consider being on their website. There was a sign on the door that stated “we are not responsible for any diseases, infection you may catch while on the premises“ the facility looked like it was a crack house. We chose not to stay there, as it looked very unsafe, and the locals stated that, we should not stay there so we chose to go to another location. I tried to call Expedia as we were driving out of the driveway and could not get a representative on the phone and was simply told we would lose our money. I am hoping that the right thing will be done and you will please consider refunding our money.
Soggiorno di 1 notte a giugno 2023
Risposta di Sapphire Inn, il giorno 4 giu 2023
Thank you for sharing your concerns. It seems like you have a negative imagination of this facility because of few honest details we inform our guests for their safety. This is one of the safest properties in town, and we don't rent locally to keep it that way. We have all non smoking rooms, and we don't allow drugs at all. As far as your refund, we haven't charged you to begin with. Our staff tried explaining you that you weren't charged, but it seemed like you already had other plans and took off. Regardless, we apologize for any misleads from the property's behalf.

6/10 Soddisfacente

Joellen E.

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Very old. Creepy atmosphere
Soggiorno di 1 notte a maggio 2023
Risposta di Sapphire Inn, il giorno 28 mag 2023
Thank you for choosing us. The place is old, but we keep it clean and updated. We couldn't understand the atmosphere you are referring to because we usually have quite, friendly, and safe atmosphere. Regardless, we apologize for such experience at our facility. We hope you will have a much better experience next time you are here.

10/10 Eccellente

tom

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff was very friendly and accomodating, the room was very clean and comfortable. I definitely will book again
Soggiorno di 2 notti a maggio 2023
Risposta di Sapphire Inn , il giorno 22 mag 2023
Thank you very much!

8/10 Buono

David H

Viaggio di gruppo
Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Personale e servizio
Stayed there many times for the value a great place to stay. Now at the current rate not worth the extra money. Would stay at newer locations.
Soggiorno di 1 notte a maggio 2023
Risposta di Sapphire Inn, il giorno 15 mag 2023
Thank you very much for repeatedly staying with us. Although, the current rate is little more simply due to inflation. Entire market rate has went up due to the inflation. We ensure you that along with the price being little high, we are fixing this place up to make a better stay for our guests. We hope you consider us again in future to experience the upkeep.

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Not too bad of a place to stay
The owner was very friendly and made great conversation. Its an older motel, so it wasn't in the best of shape, but you can tell they are working on things around there. The floor, sink, shower and toilet were clean. It was quiet around the area.
Soggiorno di 1 notte a maggio 2023
Risposta di Sapphire Inn, il giorno 14 mag 2023
Thank you very much!

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Comfort della camera
this hotel was in renovation so not great but we have stayed in worse. I filled out a survey on our last day around midday and said the door knob needed replaced. After a long day rock hounding we are in bed at 9 PM to watch a movie when management knocks on the door and shoves their phone in our face wanting to know why we complained. Very unprofessional. The price is right but we won't be staying there again.
Soggiorno di 3 notti ad aprile 2023
Risposta di Sapphire Inn management., il giorno 25 apr 2023
Thank you for staying with us. We apologize for negative experience at our facility. We didn't mean to flash phone on your face, but we got notifications from Expedia at that time and for your safety concerns we immediately reacted.

10/10 Eccellente

Julie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Classic hotel with friendly atmosphere
Soggiorno di 2 notti a marzo 2023
Risposta di Sapphire Inn, il giorno 28 mar 2023
Thank you very much!

6/10 Soddisfacente

Linda

Viaggio di lavoro
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Bed was very comfortable.
Soggiorno di 1 notte a marzo 2023
Risposta di Sapphire Inn, il giorno 16 mar 2023
Thank you!

8/10 Buono

Laura

Soggiorno di 2 notti a febbraio 2023
Risposta di Sapphire Inn, il giorno 14 apr 2023
Thank you!

10/10 Eccellente

Debra

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Stay there every time we come to Franklin.
Soggiorno di 2 notti a marzo 2023
Risposta di Sapphire Inn , il giorno 3 mar 2023
Thank you very much. We appreciate your constant support by staying with us.

8/10 Buono

Debra

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
very good for an inexpensive motel
Risposta di Sapphire Inn, il giorno 18 dic 2022
Thank you very much.

10/10 Eccellente

Cynthia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Will stay here again!
Really comfortable beds and clean rooms. Much cleaner than a lot of the overpriced big name brand hotels!
Soggiorno di 1 notte a novembre 2022
Risposta di Sapphire Inn , il giorno 28 nov 2022
Thank you very much.

2/10 Terribile

Sharon

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Dirty, unkept, smelly, waste of money
My wife and I have stayed at Sapphire Inn more than a handful of time while our son was a student at Western Carolina. We had the occasion to visit the area recently. We had a horrible experience. The lobby area happened to be the front foyer of where the family who owns the hotel lives. It’s messy and unclean. The room was horrible. It smelled bad, there was no hot water in the sink or shower. The refrigerator did not cool. And when we finally went to bed, we pulled back the sheets and they really filthy. We called the front desk (From our cell phone because the phone in the room did not work) to report the dirty sheets and eventually they sent someone with fresh sheets. But we had to change them ourselves. At night, there was what sounded like a clogging convention upstairs and we were not able to get much sleep. We left very early the next morning. We will NEVER return to Sapphire Inn ever again.
Soggiorno di 1 notte a ottobre 2022
Risposta di Sapphire Inn , il giorno 23 ott 2022
Thank you for staying with us, and sharing your experience. We apologize for negative experience, and inconvenience you've experienced. We will definitely correct the issues, and ensure that this type of mistakes won't happen again. We sincerely apologize for this negative experience. We hope you will consider us again in future, and we will definitely work towards making your stay positive.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia e personale e servizio
Room was clean and as described. A little run down, but clean.
Soggiorno di 2 notti a ottobre 2022
Risposta di Sapphire Inn , il giorno 10 ott 2022
Thank you very much. We will definitely try to update some more.

10/10 Eccellente

Gene

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2022

4/10 Scarso

Srinivas

Viaggio di gruppo
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Parking not good and non smoking area people are smoking not really good
Soggiorno di 1 notte a settembre 2022
Risposta di Sapphire Inn, il giorno 19 set 2022
Thank you for staying with us. We apologize for negative experience at our facility. We will look into the matters you've mentioned.

8/10 Buono

Debra

Mi è piaciuto: Pulizia e personale e servizio
It was okay
Soggiorno di 3 notti a settembre 2022
Risposta di Sapphire Inn , il giorno 18 set 2022
Thank you!

10/10 Eccellente

Phyllis

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Room was nice and open for wheelchair access.
Soggiorno di 1 notte a settembre 2022
Risposta di Sapphire Inn, il giorno 5 set 2022
Thank you very much. We truly appreciate your positive feedback.

8/10 Buono

Jane

Soggiorno di 1 notte a luglio 2022

2/10 Terribile

Kimberly

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a luglio 2022
Risposta di Sapphire Inn , il giorno 5 lug 2022
Thank you for staying with us. We apologize for negative experience at our facility, but we will work hard to make sure that you will have much better experience next time. We hope you consider us again in future.

10/10 Eccellente

David H

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a giugno 2022
Risposta di Sapphire Inn , il giorno 20 giu 2022
Thank you very much!

2/10 Terribile

Demetra

Viaggio con animali domestici
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The air conditioning went on and off And when I brought to the owners attention 30 minutes after I checked in he wouldn’t give a refund. The rate was also much higher and they charged me and I have an ESA animal. NEVER GO HERE. There were cops on the property the entire night. The beds were dirty.
Soggiorno di 2 notti a giugno 2022
Risposta di Sapphire Inn , il giorno 10 giu 2022
Thank you very much for staying with us. We apologize for negative experience, but the air-condition was working fine as you know. ESA animals are not an ADA animals. Please stop abusing the disabled from their rights. We hope you find other places that fulfills your nasty thoughts. Once again, thank you for staying with us. Please don't bother again!

8/10 Buono

Tom

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room is nice clean and people are friendly
Soggiorno di 1 notte a giugno 2022
Risposta di Sapphire Inn, il giorno 9 giu 2022
Thank you very much. We appreciate you for choosing us, and staying at our facility.

10/10 Eccellente

William

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
very clean and quiet area
Soggiorno di 2 notti ad aprile 2022
Risposta di Sapphire Inn, il giorno 16 apr 2022
Thank you very much.

6/10 Soddisfacente

Richard

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Laudry not available
Was disappointed the advertised on-site laundry had been removed. Having no car, I had to walk 0.3 miles each way to laundromat. Shuttles are $1 each way.
Soggiorno di 1 notte a marzo 2022
Risposta di Sapphire Inn, il giorno 16 apr 2022
Thank you for staying with us. We apologize for inconvenience you've experienced. We do have laundry facility on site which is currently out of order. We are trying to get it fixed, but the gas company who has to replace the line is extremely busy and short staffed. We hope that it will be fixed in an upcoming week. We understand the importance of laundry for Hikers, so our deepest apology.

2/10 Terribile

Robert

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Place is somewhat run down. Construction projects were being done at night with no regard to noise level. Would not stay here.
Soggiorno di 1 notte a marzo 2022
Risposta di Sapphire Inn , il giorno 16 apr 2022
Thank you for staying with us, and we apologize for negative experience at our facility. We will be cautious of such mistakes in future. Hope you give us another chance, and we hope to make your next stay much better.