We were excited about this property, but our experience was deeply disappointing. Before our stay, we asked Sam to confirm there was running water, and he assured us there would be. However, upon arrival, we learned from the property manager Marc that we had to conserve water as the tank was low. Later we found that the guesthouse had minimal water, making it impossible to shower or flush toilets. Guests had to use facilities in the main house..
Safety was another concern. While crossing the suspension bridge, we encountered four feral dogs, posing a risk, especially to my toddler nephew who was surrounded. Sam dismissed this concern, showing a lack of awareness about guest safety. We found hazards like exposed rebar and a poorly maintained property overall.
Cleanliness was lacking—there was visible mold, dust, and broken fixtures. Refrigerator needs repairs, the space appeared poorly maintained, tub not level. Garage smells like something died. Main room contains cat dander; those with allergies suffered. The property, marketed as a "luxury rental," was far from it, with trash left from previous events and unclean sheets.
Despite raising these serious issues, Sam's response was inadequate, claiming the property was well maintained. Given the long history of these problems noted in past reviews, it’s clear that concerns have gone unresolved for years. Sam did offer a $300 refund, but we will not be returning and urge future renters to be cautious if expecting a luxury stay.
