Lodge a Fujinomiya

“While cabin room is nice and the in-room shabu shabu dinner and in-room breakfast were very good, the whole stage was stolen by the fact the hotel charged me a cancellation fee for a canoe on the lake activity that I decided to cancel due to raining. All they could say is that is the hotel policy to apply an activity cancellation fee if I don’t cancel by 6 AM. They surely showed me some paper that I signed at check in that says so, but they didn’t do their best to make sure I was aware of this...

“客室は申し分ありませんでしたが、お風呂の追い焚き機能があれば良かったと思います。 セルフチェックインでしたが、方法の案内が上手く伝わらずに結局は電話することになったので、もう少しスムーズにできれば良かったと思いました。”