2/10 Terribile
Justin P.
23 apr 2024
Non mi è piaciuto: Pulizia
Disappointing stay, even more disappointing ownership and communication
My wife and I booked this stay as a babymoon for our upcoming 2nd child. We very specifically were looking for a place near the beach that also had a private pool. This place seemed perfect and even had a little extra.
To start off, this reservation ports you out to another rental company called Vacasa, who I've never heard of or dealt with before. Communication was fine but upon our arrival, the issues began.
The place was filthy and under stocked. We did not have hot water the entire time we were there and even had to wait around for them to send a plumber by on the first full day of our vacation. The plumber could not fix the hot water and we went with cold showers for four days.
The pool was littered with dead bugs and the hot tub did not work (they will charge you for it, regardless, by the way, it's automatically included in the fees). They even had a local staff member show up unannounced to run the water pump on the pool while we were there. The outdoor bathroom is filthy. The firepit has a hole in the bottom and there is no TV in the cabinet by the pool.
After the trip we requested that we get a refund of at least two nights due to the massive inconveniences, uncleanliness, and unexpected interruptions we experienced. It took ten days for them to even offer a refund for "missing amenities" and when we pushed back, they only offered one single night refund.
This place looks nice in the pictures but I would never stay here again.
Justin P.
Soggiorno di 4 notti ad aprile 2024