Suite familiare, 2 camere da letto, cucina (Private Balcony) | Cucina privata | Frigorifero, microonde, macchina per tè/caffè

Recensioni per River Edge Inn

2 out of 5
River Edge Inn
665 River Rd, Gatlinburg, TN

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 517 su 1005 recensioni" "
Valutazione di 8 - Buono. 326 su 1005 recensioni" "
Valutazione di 6 - Soddisfacente. 95 su 1005 recensioni" "
Valutazione di 4 - Scarso. 47 su 1005 recensioni" "
Valutazione di 2 - Terribile. 20 su 1005 recensioni" "

8,8/10

Pulizia

9,0/10

Personale e servizio

7,8/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

8/10 Buono

federica

Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 1 notte ad agosto 2019
Risposta di Rebecka, General Manager , il giorno 30 ago 2019
Thank you for your review.

6/10 Soddisfacente

Omar

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e servizi
nice place
Soggiorno di 1 notte ad aprile 2024

8/10 Buono

Kelly

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 3 notti ad aprile 2024

8/10 Buono

Elaine

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The place was nice, comfortable, safe, walkable for shopping and dining, and we would stay here the next time we go.
Soggiorno di 2 notti ad aprile 2024

10/10 Eccellente

Kendra

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Quiet, walking distance in to the heart of gaitlynnburg
Soggiorno di 5 notti a marzo 2024
Risposta di Rebecka, General Manager, il giorno 24 apr 2024
Thank you for choosing River Edge Inn for your recent stay in Gatlinburg and for taking the time to leave us such a glowing review on Expedia! We're delighted to hear that you enjoyed our quiet atmosphere and convenient location within walking distance to the heart of Gatlinburg.Providing our guests with a peaceful and comfortable stay is always our top priority, and we're thrilled to know that we exceeded your expectations in this regard. Our proximity to the attractions and amenities of downtown Gatlinburg is indeed one of the highlights of staying with us, and we're glad you found it convenient.We truly appreciate your kind words and recommendation. It was our pleasure to host you, and we hope to welcome you back to River Edge Inn during your future travels to the area.

10/10 Eccellente

Randall

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Property and room was clean and kept up. Staff was friendly. Very convenient for walking distance but not on the main strip so it was pretty quiet.
Soggiorno di 2 notti ad aprile 2024
Risposta di Rebecka, General Manager, il giorno 24 apr 2024
Thank you for choosing to stay at River Edge Inn and for sharing your wonderful experience with us on Expedia! We are thrilled to learn that you found our property and rooms to be clean and well-maintained. Ensuring a high standard of cleanliness and comfort for our guests is of utmost importance to us, and we're delighted that we met your expectations in this aspect.It's also fantastic to hear that you found our staff to be friendly and accommodating. We strive to provide exceptional service to all our guests, and your kind words are truly appreciated.We're pleased that our location, offering the convenience of walking distance to Gatlinburg's attractions while still providing a peaceful environment away from the main strip, suited your needs perfectly. Providing a tranquil retreat amidst the excitement of Gatlinburg is something we take pride in.Thank you once again for your glowing review and for choosing to stay with us. We look forward to welcoming you back to River Edge Inn on your next visit to Gatlinburg!

10/10 Eccellente

Gina

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice property and convenient to walkable Gatlinburg.
Soggiorno di 2 notti ad aprile 2024
Risposta di Rebecka, General Manager, il giorno 24 apr 2024
Thank you for selecting River Edge Inn for your recent stay in Gatlinburg, and for taking the time to share your positive feedback with us on Expedia! We are thrilled to hear that you enjoyed your experience with us and found our property to be pleasant.Our team takes great pride in providing a welcoming and comfortable environment for our guests, and we're delighted that our efforts resonated with you. We're also glad to hear that you appreciated our convenient location, allowing for easy access to the walkable attractions of Gatlinburg.It was a pleasure to have you as our guest, and we hope to have the opportunity to welcome you back to River Edge Inn in the future for another enjoyable stay.

2/10 Terribile

Shannon

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Property looks nothing like photos. Rooms are filthy, walls were stained, tile broken all around the jacuzzi tub, bathroom has Sheetrock mud piled up around the light, just overall unprofessional, dirty, and impossible to get refunded bc of the uncleanliness. Was very disappointed. Would not recommend.
Soggiorno di 2 notti ad aprile 2024
Risposta di Rebecka, General Manager, il giorno 19 apr 2024
Thank you for taking the time to share your feedback with us. We were disheartened to read your review, but we appreciate the opportunity to address your concerns.Upon receiving your complaint, we took immediate action to rectify the situation by offering you an alternative room. We are glad to hear that the new room met your expectations and that you decided to continue your stay with us.Please understand that while we strive to provide the best possible experience for all our guests, we were able to quickly resolve the concerns you presented to us. As such, we were unable to honor your request for a refund.We value your feedback and hope that you will consider staying with us again in the future. If you have any further concerns or questions, please do not hesitate to reach out to us directly.

8/10 Buono

Horng

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean
Soggiorno di 2 notti ad aprile 2024
Risposta di Rebecka, General Manager, il giorno 18 apr 2024
Thank you for choosing River Edge Inn and for taking the time to share your feedback on Expedia. We're glad to hear that you found our establishment to be clean during your stay.At River Edge Inn, we strive to provide a comfortable and welcoming environment for all of our guests, and cleanliness is of utmost importance to us. Your comments help us to maintain our high standards and identify areas for improvement.We apologize for any shortcomings you may have experienced during your stay that led to a less than perfect rating. Your satisfaction is very important to us, and we would love the opportunity to exceed your expectations on your next visit.Thank you again for your feedback, and we hope to welcome you back to River Edge Inn soon.

10/10 Eccellente

Heather

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We enjoyed our stay! It was within walking distance to activities and restaurants. Very clean. Would definitely stay here again!
Soggiorno di 1 notte a marzo 2024
Risposta di Rebecka, General Manager, il giorno 18 apr 2024
Thank you for taking the time to leave such a positive review of your recent stay at River Edge Inn! We're delighted to hear that you enjoyed your time with us and that our convenient location and cleanliness met your expectations.Being within walking distance to activities and restaurants is definitely a perk of staying at our inn, and we're glad you found it convenient. Providing a clean and comfortable environment for our guests is a top priority, and we're thrilled that you appreciated our efforts in this regard.We truly value your feedback and are thrilled to hear that you would choose to stay with us again in the future. We look forward to welcoming you back to River Edge Inn for another memorable experience. If there's anything we can do to make your next stay even better, please don't hesitate to let us know.

10/10 Eccellente

Sonya

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti ad aprile 2024
Risposta di Rebecka, General Manager, il giorno 9 apr 2024
Thank you for taking the time to share your feedback with us following your recent stay at River Edge Inn. We greatly appreciate your perfect 5 out of 5 rating!We're thrilled to hear that you had a wonderful experience with us. Our team works hard to ensure that every guest enjoys a comfortable and pleasant stay, and it's rewarding to see that reflected in your review.Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back for another exceptional stay in the future.

8/10 Buono

Jennifer

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice rooms! Close to everything we needed.
Soggiorno di 2 notti ad aprile 2024
Risposta di Rebecka, General Manager, il giorno 9 apr 2024
Thank you for choosing to stay with us at River Edge Inn and for taking the time to share your feedback on Expedia. We are delighted to hear that you enjoyed our nice rooms and found our location convenient for your needs.At River Edge Inn, we strive to provide comfortable accommodations and excellent service to all of our guests. We're thrilled to know that we met your expectations during your stay.We appreciate your kind words and hope to have the opportunity to welcome you back for another enjoyable stay in the future.

8/10 Buono

Samuel

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Conveniently located, clean and friendly staff. Nice stay, some facility elements could use some upgrading but generally a good stay.
Soggiorno di 1 notte ad aprile 2024
Risposta di Rebecka, General Manager , il giorno 4 apr 2024
Thank you for taking the time to review your stay. We appreciate your feedback.

10/10 Eccellente

Maria

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My experience was great, from the check in process till the check out. The cleanness in my room was outstanding. The staff kind and helpful. The only thing that I would like to highlight is the “breakfast” is more like a snack bar. There is no way that someone could use what is offered as breakfast. Apart from that which is not a problem because the area is full of choices, I give to River edge Inn a 10 of 10 based of course in the price.
Soggiorno di 4 notti a marzo 2024
Risposta di Rebecka, General Manager, il giorno 2 apr 2024
Thank you for sharing your fantastic experience at River Edge Inn. We're delighted to hear that you had a great stay with us, from check-in to check-out.We appreciate your feedback regarding our breakfast offerings. At River Edge Inn, we strive to provide convenience for our guests with our grab & go breakfast, which includes a variety of prepackaged items such as muffins, granola bars, cereals, yogurts, hard boiled eggs, and beverages. While we understand that this may not suit everyone's preferences for a traditional breakfast, we aim to offer a quick and convenient option for guests on the go.Your feedback is invaluable to us as we continually work to enhance our guest experience. We will take your comments into consideration as we review and improve our breakfast offerings.Thank you again for choosing River Edge Inn. We look forward to welcoming you back for another enjoyable stay in the future.

6/10 Soddisfacente

Carlos

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Good rate and clean comfortable rooms. Property seemed run down and elevator areas dirty. Front desk employee had kids at work. That’s wrong.
Soggiorno di 2 notti a marzo 2024
Risposta di Rebecka, General Manager, il giorno 2 apr 2024
Thank you for taking the time to share your feedback regarding your recent stay at River Edge Inn. We are glad to hear that you found our rates good and our rooms clean and comfortable.We understand your concerns about the appearance of certain areas of the property and assure you that we take cleanliness and maintenance seriously. Rest assured, we are actively addressing any areas that may need improvement to ensure a pleasant experience for all our guests.Regarding your observation about our front desk employee having children at work, we would like to provide some context. At River Edge Inn, we are sensitive to our employees' family situations and strive to accommodate their needs while maintaining the high level of service expected by our guests. In certain circumstances, employees may need to bring their children to the office, and we have policies in place to ensure that this does not impact the quality of service provided to our guests.We apologize if this arrangement caused any inconvenience during your stay, and we appreciate your understanding and patience in this matter. Your feedback is valuable to us as we continuously strive to improve our services.Thank you again for choosing River Edge Inn. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

10/10 Eccellente

Melissa

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice location. Staff was friendly. Beds were comfortable except one bed squeaked every time you moved. Asked to have it fixed but they didn’t. Nice big closet but only two hangers. It was nice to store our luggage in. Bathroom had two sinks and beautiful shower. It’s on a main road so a bit noisy but family didn’t seem to notice or mind. Would stay again.
Soggiorno di 5 notti a marzo 2024
Risposta di Rebecka, General Manager, il giorno 2 apr 2024
Thank you for taking the time to share your positive experience following your recent stay at River Edge Inn. We are delighted to hear that you found our location convenient and our staff friendly.We apologize for the inconvenience caused by the squeaking bed and the limited number of hangers in your room. Your comfort is important to us, and we regret that we were unable to resolve these issues during your stay. Please rest assured that we will address these concerns promptly to ensure a more enjoyable experience for our future guests.We are pleased to hear that you appreciated the amenities in your room, such as the spacious closet and the beautiful shower with two sinks. Your feedback is greatly appreciated as we strive to provide comfortable and enjoyable accommodations for all our guests.We understand that being situated on a main road can result in some noise, and we appreciate your understanding on this matter. We're glad it didn't affect your overall experience with us.Thank you for choosing River Edge Inn, and we look forward to welcoming you back for another stay in the future.

10/10 Eccellente

Elizabeth

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We stayed one night for our daughter’s cheer competition. The mattress on the pull out couch was a little flimsy, but no issues other than that! Everything was neat, clean, and near downtown.
Soggiorno di 1 notte a marzo 2024
Risposta di Rebecka, General Manager, il giorno 29 mar 2024
Thank you for choosing River Edge Inn for your recent stay during your daughter's cheer competition, and for taking the time to share your feedback with us. We're thrilled to hear that you had an enjoyable experience overall and that our location near downtown suited your needs perfectly.We appreciate your feedback regarding the pull-out couch mattress and apologize for any inconvenience this may have caused. We will certainly take your comments into consideration as we strive to improve the comfort of our accommodations for all guests.It's fantastic to hear that everything else met your expectations and that you found our property to be neat and clean. Our team works diligently to maintain high standards of cleanliness and comfort for our guests, and we're pleased to hear that it reflected during your stay.Thank you once again for your review and for choosing River Edge Inn. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.

8/10 Buono

Darrell, Belleair

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
property was very nice, they only replace necessities when you place them out by the front door. No maid services. Shower leaked and flooded floors each day and when I notified them they did not offer to move us into another room. I will not be staying at this locations again!
Soggiorno di 3 notti a marzo 2024
Risposta di Rebecka, General Manager, il giorno 29 mar 2024
Thank you for choosing to stay at River Edge Inn and for taking the time to share your feedback with us. We are delighted to hear that you found our property very nice and we appreciate your overall positive rating.We apologize for any inconvenience you experienced regarding our housekeeping services. As stated on our website, we do offer limited contact housekeeping services with a menu of items to be replaced. We regret if this was not clearly communicated during your reservation process. Your feedback is valuable, and we will certainly review our communication processes to ensure that all guests are fully informed.Regarding the issue with the shower leak, we sincerely apologize for any disruption this caused to your stay. Our team strives to promptly address maintenance concerns, and we regret any delay in resolving this matter. If a room move was not offered at the time, it may have been due to limited availability, but we apologize for any inconvenience this may have caused.We truly value your feedback as it helps us to identify areas for improvement and ensure that all of our guests have a comfortable and enjoyable stay. We hope that you will reconsider staying with us again in the future, and we would welcome the opportunity to provide you with a more seamless experience.Thank you again for choosing River Edge Inn.

8/10 Buono

Hans

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Clean rooms. Older building, elevator area could be cleaner and updated
Soggiorno di 1 notte a marzo 2024
Risposta di Rebecka, General Manager, il giorno 18 mar 2024
Thank you for choosing River Edge Inn and for sharing your feedback with us on Expedia. We are pleased to hear that you found our rooms to be clean during your recent stay. Providing a comfortable and pristine environment for our guests is one of our top priorities, and we're glad that we met your expectations in this regard.We appreciate your constructive feedback regarding the condition of our elevator area. Please accept our apologies for any inconvenience this may have caused during your stay. We want you to know that we take your comments seriously, and we are excited to inform you that plans are already underway to renovate and update the elevator lobby areas to enhance the overall guest experience.At River Edge Inn, we are committed to providing our guests with a pleasant and enjoyable stay, and your feedback helps us identify areas where we can make improvements. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

8/10 Buono

Lewis

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great stay. The place was very clean and very quiet. The beds were the best hotel bed I have ever slept on. Very comfy. Walking distance to all of Gatlinburg. Excellent stay No issues or problems at all. Would recommend
Soggiorno di 2 notti a marzo 2024
Risposta di Rebecka, General Manager, il giorno 18 mar 2024
Thank you for choosing River Edge Inn for your recent stay and for taking the time to leave us such a positive review on Expedia. We are thrilled to hear that you had a great stay with us and that you found our accommodations to be clean, quiet, and comfortable. It's fantastic to know that you enjoyed our beds and found them to be the best you've ever slept on in a hotel – we take great pride in providing our guests with a restful night's sleep.We're delighted that our convenient location allowed you to explore Gatlinburg easily and that you had an excellent stay overall without encountering any issues or problems. Your recommendation means a lot to us, and we truly appreciate your kind words.Thank you for choosing River Edge Inn, and we look forward to welcoming you back for another wonderful stay in the future.

10/10 Eccellente

Martha

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff is very friendly and helpful. Carolyn went out of her way to help us several times with great places to eat and places to go.
Soggiorno di 1 notte a marzo 2024
Risposta di Rebecka, General Manager, il giorno 18 mar 2024
Thank you for choosing to stay at River Edge Inn and for sharing your positive experience with us on Expedia. We are thrilled to hear that you found our staff to be friendly and helpful during your stay, particularly Carolyn. Providing exceptional service and assistance to our guests is always our top priority, and we are delighted that Carolyn went above and beyond to ensure you had a memorable visit.We will be sure to pass along your kind words to Carolyn and the rest of our team, as they will be delighted to know that their efforts were appreciated. We take pride in offering personalized recommendations to enhance our guests' experiences, and we are delighted that Carolyn was able to assist you in discovering great places to eat and visit in our area.Thank you once again for your wonderful review. It was a pleasure to have you as our guest, and we look forward to welcoming you back to River Edge Inn on your next trip to the area.

10/10 Eccellente

dakota

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Secretary was nice Room was clean for the most part. The floor wasn’t swept but everything looked clean other than that. Nice room.
Soggiorno di 1 notte a marzo 2024
Risposta di Rebecka, General Manager, il giorno 18 mar 2024
Thank you for choosing River Edge Inn for your recent stay and for taking the time to share your feedback with us on Expedia. We are delighted to hear that you had an enjoyable experience overall and that you found our secretary to be accommodating and our rooms to be pleasant.We sincerely apologize for any oversight regarding the cleanliness of the floor in your room. Your feedback is invaluable to us, and we will address this promptly with our housekeeping team to ensure that our standards are consistently met and exceeded in the future.We are thrilled that you found our accommodations comfortable and that you had a positive impression of your stay with us. It was a pleasure to have you as our guest, and we hope to welcome you back to River Edge Inn on your next visit to the area.

10/10 Eccellente

Amber

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Walking distance to everything! The rooms were spacious, and the staff was amazing.
Risposta di Rebecka, General Manager , il giorno 13 mar 2024
Thank you for your feedback!

4/10 Scarso

Meredith

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Rebecka, General Manager , il giorno 13 mar 2024
Thank you for your feedback. We hope you shared your concerns with us during your stay so we could address any issues.

10/10 Eccellente

Brandon

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very cool looking rooms. Ours had a fireplace and a patio by the pool.
Soggiorno di 1 notte a marzo 2024
Risposta di Rebecka, General Manager , il giorno 3 mar 2024
Thank you for your feedback. We are pleased you enjoyed your stay and the comfort of your room. This time of year the fireplaces are greatly appreciated. We hope to see you again soon.

10/10 Eccellente

Ashley

Viaggio con famiglia e bambini piccoli, Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
Close to the strip for shopping! Beds are comfortable!
Soggiorno di 1 notte a febbraio 2024
Risposta di Rebecka, General Manager, il giorno 29 feb 2024
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay at River Edge Inn and that our convenient location close to the strip made your shopping excursions even more enjoyable.Our team takes great pride in providing comfortable accommodations, and we're delighted to know that you found our beds to be cozy and inviting.We appreciate your five-star rating and hope to welcome you back for another fantastic stay whenever your travels bring you back to the area!

10/10 Eccellente

Elizabeth

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Absolutely loved this property, close to all the area attractions so once we parked we did not have to move our car until our checkout days later !!
Soggiorno di 2 notti a febbraio 2024
Risposta di Rebecka, General Manager , il giorno 28 feb 2024
We are happy you enjoyed your stay with us.

10/10 Eccellente

Shanterrius

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location
Soggiorno di 3 notti a febbraio 2024
Risposta di Rebecka, General Manager , il giorno 25 feb 2024
Thank you for a wonderful review.

10/10 Eccellente

William, West Lafayette

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 2 notti a febbraio 2024
Risposta di Rebecka, General Manager , il giorno 28 feb 2024
Thank you for a great review.

8/10 Buono

Susan

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Noisy
Soggiorno di 2 notti a febbraio 2024
Risposta di Rebecka, General Manager, il giorno 23 feb 2024
Dear valued guest,Thank you for choosing River Edge Inn for your recent stay and for taking the time to share your feedback with us. We are pleased to hear that overall, you had a satisfactory experience.We apologize for any inconvenience you experienced due to noise during your stay. Our team strives to ensure that all guests have a comfortable and peaceful stay, and we regret that we fell short of meeting your expectations in this regard. Please know that we take noise disturbances seriously, and we will look into ways to address this issue to enhance the experience for our guests in the future.We appreciate your valuable feedback as it helps us identify areas where we can improve. If you decide to stay with us again in the future, please don't hesitate to reach out to our front desk team if you encounter any issues during your stay. We are always here to assist you and ensure your comfort.Thank you once again for your review, and we hope to have the opportunity to welcome you back to River Edge Inn in the future.

10/10 Eccellente

Terri

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Older property but pleasantly surprised. Room was updated and clean. Gas Fireplace in room. Working smoke and carbon monoxide detector. Great location. Property is on River Road so not as much traffic and quieter. Within walking distance of most everything. We actually extended our stay an additional day. Would definitely stay there again.
Soggiorno di 3 notti a febbraio 2024
Risposta di Rebecka, General Manager, il giorno 23 feb 2024
Thank you for choosing to stay at River Edge Inn and for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had such a positive experience during your recent stay.It's fantastic to know that you were pleasantly surprised by our older property and that you found your room to be updated, clean, and equipped with amenities such as the gas fireplace. Ensuring the safety and comfort of our guests is our top priority, so we're glad to hear that you appreciated the working smoke and carbon monoxide detectors in your room.We are pleased that our convenient location on River Road contributed to a quieter and more peaceful stay for you. Being within walking distance of local attractions is definitely a plus, and we're glad you were able to extend your stay to enjoy everything our area has to offer.Thank you for your glowing recommendation, and we look forward to welcoming you back to River Edge Inn on your next visit. If there's anything we can do to make your future stays even more enjoyable, please don't hesitate to let us know.

2/10 Terribile

Bailey

Viaggio di coppia
Mi è piaciuto: Servizi
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Noisy and rooms are out of date
Soggiorno di 4 notti a gennaio 2024
Risposta di Rebecka, General Manager, il giorno 16 feb 2024
Thank you for taking the time to share your feedback regarding your recent stay at River Edge Inn. We are genuinely sorry to hear that your experience did not meet your expectations.We deeply apologize for any inconvenience caused by noise disturbances during your stay. Please know that we take matters like this very seriously, and we will be investigating the source of the noise to ensure that it is addressed promptly.Regarding the condition of our rooms, we understand your concerns about the decor and amenities. We are continuously striving to enhance the comfort and satisfaction of our guests, and your feedback will be taken into careful consideration as we plan for future renovations and improvements.We sincerely appreciate your feedback as it helps us to identify areas where we can make enhancements to better serve our guests. We hope that you will consider giving us another opportunity to provide you with a more enjoyable stay in the future.

10/10 Eccellente

walter

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very clean room. No problems
Soggiorno di 1 notte a febbraio 2024
Risposta di Rebecka, General Manager, il giorno 5 feb 2024
Thank you for your review. We are happy you enjoyed your stay with us.

10/10 Eccellente

Cody

Viaggio di coppia
It was great along with location
Soggiorno di 2 notti a febbraio 2024
Risposta di Rebecka, General Manager , il giorno 4 feb 2024
Thank you for a great review!

4/10 Scarso

Sergio

Non mi è piaciuto: Pulizia
Breakfast
Soggiorno di 1 notte a febbraio 2024
Risposta di Rebecka, General Manager, il giorno 16 feb 2024
Thank you for taking the time to provide feedback about your recent stay at River Edge Inn. We sincerely apologize that your experience with our breakfast did not meet your expectations.We understand that breakfast is an essential part of your stay, and we regret that we fell short in providing a satisfying dining experience. Your feedback is crucial to us, and we will use it to reassess our breakfast offerings to ensure they better align with the preferences of our guests.We appreciate your honesty and hope that despite this setback, you were able to enjoy other aspects of your stay with us. Please know that your satisfaction is our top priority, and we would welcome the opportunity to make it right should you choose to stay with us again in the future.

8/10 Buono

Deborah

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
Place was clean.
Soggiorno di 2 notti a febbraio 2024
Risposta di Rebecka, General Manager , il giorno 4 feb 2024
Thank you for your feedback.

10/10 Eccellente

Carla

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Close to everything and room was nice
Soggiorno di 1 notte a gennaio 2024
Risposta di Rebecka, General Manager , il giorno 4 feb 2024
Thank you for a great review.

10/10 Eccellente

Rachel

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
❤️
Soggiorno di 5 notti a gennaio 2024
Risposta di Rebecka, General Manager , il giorno 28 gen 2024
Thank you for a wonderful review.

8/10 Buono

Kandi

Mi è piaciuto: Personale e servizio
The location and the staff were amazing
Soggiorno di 4 notti a dicembre 2023
Risposta di Rebecka, General Manager , il giorno 28 gen 2024
Thank you for a great review.

10/10 Eccellente

Joyce

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent service I will be back
We stayed on the ground floor, which had been freshly renovated. Everything was up-to-date properly worked properly vinyl floors roomy it was excellent.
Soggiorno di 3 notti a gennaio 2024
Risposta di Rebecka, General Manager, il giorno 19 gen 2024
Thank you for an excellent review. We hope to see you again soon.

10/10 Eccellente

ROY

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024
Risposta di Rebecka, General Manager, il giorno 19 gen 2024
Thank you for a great review. We are happy you enjoyed your stay and look forward to seeing you again soon.

6/10 Soddisfacente

Serge

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Гостиница расположена в пешей доступнисти к центральной улице города и это единственный ее плюс. Фоторгафии не соответствуют действительности и скрашивают все недоработки. Выглядит так как будто был задуман проект хорошего ремонта и дизайнер поработал на славу,но воплотить его в жизне не удалось. Самым большим разочарованием для нас стало ляденое помещение туалета где как оказалось нет ни кондиционирования ни подогрева и ледяная плитка на полу. Другим нашим разочарованием была система кондиционирования и подогрева в комнате. Ее просто невозможно отрегулировать она как будто живёт своей жизнью и дует то холодом то жарой по ее собственному усмотрению, причем это происходит каждые несколько минут. В целом все выглядит старым, разбитым и не доделанным. Гостиница определённо не стоит тех денег что были уплочены. Определённо мы больше не вернёмся.
Soggiorno di 3 notti a gennaio 2024
Risposta di Rebecka, General Manager , il giorno 10 gen 2024
Thank you for taking the time to share your feedback following your recent stay at River Edge Inn. We appreciate your insights and would like to address some of the concerns you raised.Regarding the discrepancy between our photographs and the actual rooms, we want to clarify that the images showcased on our website and other platforms are indeed real pictures of our rooms. However, we understand that there might be instances where expectations based on these images do not perfectly align with the actual experience. We continuously strive to ensure that our guests receive accurate representations of our accommodations.In regard to the heating and air conditioning units, we want to emphasize that each room at our establishment is equipped with individual climate control units. These units are deliberately designed to be controlled by the occupants, allowing you to regulate the temperature according to your personal preferences. We apologize if this setup was not clearly communicated during your stay; your comfort is of utmost importance to us, and we regret any inconvenience this may have caused.We appreciate your understanding and hope this clarification helps in better understanding the room amenities and their control options.

10/10 Eccellente

Laura

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We were greeted by the nicest lady at the front desk. Our room was so clean and nice! Older hotel that has been remodeled and is great! Super clean! Very walkable right behind ober Gatlinburg. Parking was great!
Soggiorno di 2 notti a gennaio 2024
Risposta di Rebecka, General Manager , il giorno 10 gen 2024
Thank you for a wonderful review.

8/10 Buono

Paul

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was friendly and helpful. The hotel was conveniently located to everything in Gatlinburg!
Soggiorno di 3 notti a gennaio 2024
Risposta di Rebecka, General Manager , il giorno 10 gen 2024
Thank you for your feedback.

10/10 Eccellente

HEATHER

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We have stayed here many times. Rooms are quiet and it is in a good location, quick to get to the strip or the national park entrance. It is clean, not the fanciest of hotels, but the fireplace is nice and the jetted tub in the king is a plus.
Soggiorno di 3 notti a gennaio 2024
Risposta di Rebecka, General Manager , il giorno 10 gen 2024
Thank you for choosing River Edge Inn again! We enjoyed having you as our guests.

10/10 Eccellente

Charles

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Comfortable and reasonable
The room is quaint, clean, and comfortable. Loved the gas fireplace...helped to take chill off as we kept the heat down while we were out.
Soggiorno di 3 notti a gennaio 2024
Risposta di Rebecka, General Manager , il giorno 10 gen 2024
Thank you for a wonderful review.

8/10 Buono

Darla

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Risposta di Rebecka, General Manager, il giorno 16 feb 2024
We extend our sincere gratitude for taking the time to share your thoughts following your recent stay at River Edge Inn. It brings us immense joy to learn that your experience was overall pleasant and that you found value in our offerings.Your positive feedback regarding our facilities and services is truly encouraging. We are dedicated to providing exceptional hospitality to all our guests, and knowing that we succeeded in making your stay enjoyable fills us with pride.Regarding your rating of 4 out of 5, we deeply appreciate your honesty and would love to learn more about how we can further elevate your experience to a perfect score. Your insights are invaluable to us as we continually strive for excellence.Thank you once again for choosing River Edge Inn. We eagerly await the opportunity to welcome you back and exceed your expectations even further.

10/10 Eccellente

John

Soggiorno di 3 notti a dicembre 2023
Risposta di Rebecka, General Manager, il giorno 4 gen 2024
Thank you so much for taking the time to leave us a glowing 5-star review on Expedia! Your feedback is incredibly appreciated, and we're delighted to hear about your positive experience during your stay at River Edge Inn.It brings us immense joy to learn that you enjoyed your time with us and took the time to share your satisfaction. Providing excellent service and a comfortable experience for our guests is our top priority, and we're thrilled that we were able to meet your expectations.We truly appreciate your kind words and are grateful for your recommendation. Should your future travels bring you back to our area, it would be an honor to welcome you back for another wonderful stay.Thank you once again for choosing River Edge Inn. We look forward to the opportunity to host you again in the future!

2/10 Terribile

Teófilo

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Horrible estaba lleno de polvo todo, no limpian las habitaciones todos los días ni siquiera recogen la basura dejé una nota en la puerta que necesitaba toallas y ni eso llevaron el desayuno malísimo! No lo recomiendo!!!
Soggiorno di 2 notti a dicembre 2023
Risposta di Rebecka, General Manager, il giorno 28 dic 2023
We are deeply sorry to hear about your disappointing experience during your recent stay at River Edge Inn. We sincerely apologize for the cleanliness issues you encountered in your room and any inconvenience caused by our limited housekeeping service.Your feedback regarding the dust and cleanliness concerns is truly concerning, and we assure you that this does not meet the high standards we aim to uphold. Please know that we have already taken immediate action to address these issues with our housekeeping team to ensure such oversights do not recur.Regarding our limited contact housekeeping service, we apologize for any misunderstanding. As outlined on our website, we do offer a reduced housekeeping service to respect our guests' privacy and minimize contact. However, we regret if this fell short of your expectations, and we will reassess our communication to ensure guests are well-informed about this service.Furthermore, we regret that our grab & go breakfast did not meet your expectations. Our intent with this service, which includes prepackaged items, is to provide a convenient dining option while adhering to health and safety guidelines. We apologize if the selection or quality did not meet your needs.Your concerns are taken seriously, and we genuinely appreciate you bringing them to our attention. Please accept our sincere apologies for the inconveniences you faced during your stay. We hope you would consider giving us another opportunity to provide you with the exceptional stay that we strive to offer all our guests.

6/10 Soddisfacente

Robert

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a dicembre 2023
Risposta di Rebecka, General Manager, il giorno 4 gen 2024
Thank you for taking the time to share your feedback following your recent stay at River Edge Inn. We appreciate your input, as it helps us in our ongoing efforts to improve our guest experience.We're glad to hear that you chose our inn for your stay and would like to extend our apologies if any aspects of your visit did not meet your expectations entirely. Your review rating of 6 out of 10 has alerted us to areas that may require additional attention.We are committed to providing a comfortable and enjoyable stay for all our guests, and your feedback will be instrumental in helping us identify areas for enhancement. Please know that we take your comments seriously and will use them constructively to make necessary improvements.Should your future plans bring you back to our area, we hope to have the opportunity to host you again and provide an improved experience that aligns more closely with your expectations.Thank you once again for your feedback and for choosing River Edge Inn. We value your patronage and hope to have another chance to exceed your expectations in the future.