Dear Guest, warmest greetings from Podewils Hotel! Thank you so much for choosing our house as well as for taking the time to sharing your feedback.We are happy to hear that you enjoyed your stay at Hotel Podewils and that you appreciated our service, room and location. We would be more than happy to have you with us soon again! Best greetings, Magdalena Piotrowska Hotel Manager

Dear Mr. Christian,Thank you for your stay in our 5-star Podewils Hotel.You motioned correctly, the standard check-in starts from 3pm. On that time we guarantee your room is ready. And as you wrote your review, the room was ready on time, even 15 minutes earlier. Unfortunately, in your opinion this qualifies the Hotel service for a negative remark. Please don't compare yourself to our other guests because you don't know any story of any other booking. Each guest is the most important and special for us, including you. So let's present the benefits you received from the Hotel during checking-in and checking-outYou arrived at 2pm and immediately our private parking was available to you so that you could leave your car safely, one hour before the check-in time. On the day of your departure, at your request, you were allowed for free late check-out and leave your car in our parking until 1 pm free of charge.And it's all thanks to this Hotel’s service. I'm afraid, that probably more than you, our Hotel’s service feels more disappointed after reading your review. Certainly, I personally will follow-up with the relevant employee in order to corrective early check in process. Each our Guest‘s feedback is very important for us and we take it serious. That's why it's important that the comments are fair and commensurate.I really hope despite the unsatisfactory early check-in, the rest of your stay was enjoyable.With my best personal regards, Magdalena Piotrowska, Hotel Manager

Szanowny Panie, bardzo dziękujemy za Pana pobyt w naszym Hotelu. Cieszymy się, że obsługa sprostała Pana oczekiwaniom i że ocenił ją Pan na 5 gwiazdek. Tym bardziej jest nam przykro, czytając Pana negatywne uwagi dotyczące stanu sufitu w łazience, za który najmocniej przepraszamy. Odpowiednie kroki w stosunku do osób odpowiedzialnych zostały już podjęte. Oczywiście natychmiast zostały również usunięte wady na suficie. Każda uwaga naszych gości jest dla nas bardzo ważna i traktujemy ją bardzo poważnie. Naszym priorytetem jest zapewnienie najwyższej klasy usług dla każdego gościa, dlatego Pana komentarz jest dla nas bardzo ważny i traktujemy go poważnie. Mamy nadzieję, że będziemy mogli ponownie Pana powitać, by ukazać Hotel Podewils i jego serwis z najlepszej strony. Z najlepszymi pozdrowieniami Magdalena Piotrowska - Hotel Manager