Hotel vicino a Genesis Medical Center - Silvis

“I wanted to share some feedback about my breakfast experience. I arrived around 9:35, well before the 10:00 closing time, but the selection was already very limited. Several guests, including myself, were asking for more eggs and potatoes, but the staff member in charge declined to prepare more, saying it would take too long. It was disappointing because breakfast was still being served, and there was clear demand for fresh food. I understand that timing can be tight near closing, but I would...

“We wouldn’t even take a shower there due to how nasty the bathroom tub was. Which for me was hard for a Two night stay. We checked the beds as we always do and no bugs was there or no bed bug spots or no roaches came which was a plus but they need to use bleach or something to get those bathrooms cleaned better. Staff was really nice, restaurant next door is a hard no but it was the only thing around. Hotel just needs to be updated and deeply cleaned ”

“Great location for our weekend.”

“Clea, comfortable stay!”

“Room was very clean including the kitchenette totally happy the dishes, pot, pans, and utensils were included. Pillows were a little too soft but other than that everything was fine. ”

“They have very clean rooms, lovely staff, hot tub that was nice and warm, and there are plenty of shops near by for shopping and food.”

“It is always a pleasure to stay at this Residence Inn. From the greeting you get upon arrival to your checkout. The people are so kind and helpful. The room is always clean. A great place to stay.”

“Parking full but easy”

“The desk clerk was rude. She answered my question before I could ask it. We were not given the room we booked through Expedia and were told that it was not advisable to book with third-party vendors. So, I said, “Okay, we also booked a room directly with Element, and we still didn’t get the room we booked.” The clerk responded that we were only staying for one night. It didn’t matter; we had paid for a room and should have received it. If not, she should had offered a discount rate.”

“Very clean ”

“Nice. Clean property, friendly staff, great breakfast. ”

“The staff was exceptional. We had a small issue with our room, and it was taken care of very quickly. Throughout our stay everyone made sure our stay was everything we expected. Would definitely stay here again!!”

“Clean, spacious room. Appreciated the covered, attached garage, felt safe. ”

“Pool and hot tub were broke I paid $200 for one night without access to the pool or bar area that has pool table none of this was compensated either. I think they should have gave us a partial refund. We came for the pool and they didn’t have one or offer any type of discount or refund. Sad because I went 5 years ago and it was much better.”

“Resort fees seem un-necessary.”

“Yes ”

“Bathroom floor in our room was not clean. We wiped it with a towel and it came back black. The breakfast was limited. No microwave for oatmeal but they had oatmeal packets. Fruit, waffles, everything else was good. They had eggs and sausage, I didn’t eat any but my husband and daughter did. They were kept in a metal food container but it didn’t have a warmer under it or anyway to keep it warm. The milk was in an unmarked container that was not see through so you couldn’t really tell if it was...

“Hotel was clean”

“Initial check in was good, pool/hot tub was not quality. Hot tub water was cold cold. Not a huge deal just a minor headache. Beds are atrocious, went to call for more pillows. Night audit was on break, not answering phones for almost two hours. Went down and this person threw an attitude because she had to go to the desk and do her job. How did she react to such a simple request? She gave us dirty used pillows. As such, we will NOT be using Hilton products any longer. I do not recommend this...

“The shower is getting black mold. There were boogers on the headboard I had to clean myself. ”