Appartamenti a Gerlachov

“DO NOT BOOK THIS!! Read below Booked a room advertised with floor-to-ceiling panoramic mountain views, but was checked into a room staring directly at a blank wooden wall and an air conditioner.  When I contacted Expedia, their own representative acknowledged in writing that the room delivered was a "wall view with only a partial mountain view," yet claimed they were "powerless" to help because the hotel refused to cooperate. Rather than taking responsibility for hosting misleading listings...

“Var bra sted hvor du kunne slappe av. Gåavstand til sentrum ca 10 min. Var lite folk der nå så vet ikke åssen stemningen er der med fulle rom. Rommet vårt hadde balkong moderne bad/kjøkken. Det som var dårlig var senga og sofaen, burde byttes for den var sliten. Savnet en del kjøkkenutstyr.”

“Cold in the room, the radiators doesn't work. Staff ignored me and no one came to solve this problem. I'm very disappointed. I've wasted more money on medication than on any pleasures.”

“Communication from both the property and Expedia was very poor. Note that you will have to make a bank transfer (NOT email transfer, cash, visa, or anything else) to complete the booking. The property did not provide all the correct information so I had to get someone back home to visit the bank twice. Our bank thought it was a scam. Expedia did not communicate this and I wouldn't have booked if I had known. Otherwise the property is fine, though there are big rotten holes in the patio -...

“(1) Completely no English-language TV channel available, such as BBC or CNN. (2) The soundproofing is poor. Late at nights or early in the mornings, people are often dragging furniture around and making noise. (3) There are also groups of dogs outside that bark intermittently. (4) For any inquiries or questions, please leave a message and wait for a reply. Response times may vary! Personally I consider it is slow. (5) All the trash in the room must be cleaned up by guests ourselves.”

“The room was amazing, really gave ski vibes. Owners were brilliant as well, super helpful and kind.”

“We were asked to pay a deposit of 500 PLN upon check-in, which we did. At check-out, we were told that the deposit would be transferred as soon as they had checked the room. When I tried messaging them after 2 days, we heard nothing back. It is now more than a month since we checked out, and we have neither received a response nor our money back.”