Good Day So sorry to see this low rating. Please could you let us know what went wrong during your satay with us? Kindest Regards The Paxton Hotel

Good morning Thank you for your review and for choosing The Paxton Hotel. We do hope to welcome you back soon

Dear NeilThank you for the lovely review, we appreciate the time and effort taken to give us feedback. We happy to know that all amenities and the location lived up to your expectations. We hope to welcome you soon. Kind Regards

Dear ChristinaThank you very much for spending your vacation at THE PAXTON HOTEL and taking the time to provide us with your review. We delighted by your feedback and also by the potential for improvement that you presented us. We have forwarded your experiences to the respective departments so these situations can be handled more professionally in the future. We are looking forward to welcoming you here in Port Elizabeth again soon. Kind regards,

Dear MolelekoaAah what positive and kind feedback,we love how excited you are about the ecperience you had with us. We love welcoming guest back such as you and look forward to your next visit.Kindest Regards

Dear FabioThank you for the lovely response and review, we appreciate our guest taking an effort to provide us with feedback. We hope to welcome you back soonest. Regards

Dear KerriThank you for the lovely response and review, we appreciate our guest taking an effort to provide us with feedback. We hope to welcome you back soonest. Regards

Dear HenrikThank you very much for spending your vacation at THE PAXTON HOTEL and taking the time to provide us with your review. We delighted by your feedback and also by the potential for improvement that you presented us. We have forwarded your experiences to the respective departments so these situations can be handled more professionally in the future. We are looking forward to welcoming you here in Port Elizabeth again soon. Kind regards,

Dear AnonymousSo sad that you gave us such a spectacular review but we cannot name you. But we thank you for taking the time to rate your overall stay with us, and that you had a lovely time within our hotel. We wish to welcome you back really soon.Kind Regards

Good Day JornDear JornWe appreciate the time you took to rate and review the services you received when you stayed with us. We hope to welcome you back soon.Kind Regards

Dear AlanThank you for the amazing review, we appreciate the positive feedback.Regards

Dear LxgThank you for taking the time to review and rate your stay with us. We hope to welcome you back soon.

Dear NomfusiThank you for the lovely review, we love kind words and hearing positive feedback. We hope to welcome you back soon.Kind Regards

Dear NomfusiThank you for the lovely review, we love to hear when our guest had the best stay with us and how the experience was from beginning to end. We happy to know that the Paxton Family looked after you so well and that you felt that love all throughout your stay, it really warms our hearts to hear this. We hope to welcome you back real soon to experience hospitality at its best.Kindest Regards

Dear PhumlaniThank you for the lovely review, we appreciate the time and effort taken to give us feedback. We happy to know that all amenities and the location lived up to your expectations. We hope to welcome you soon. Kind Regards

Good Day TanyaThank you very much for spending your vacation at THE PAXTON HOTEL and taking the time to provide us with your review. Thank you for the potential for improvement that you presented us.We just forwarded your experiences to the respective departments so these situations can be handled more professionally in the future.We look forward to welcoming you here in Port Elizabeth again soon.Kind regards,

Good Day SusanaThank you very much for spending your vacation at THE PAXTON HOTEL and taking the time to provide us with your review. We delighted by your great feedback and also by the potential for improvement that you presented us. We forwarded your experiences to the respective departments and we looking forward to welcoming you here in Port Elizabeth again soon. Kind regards,

Dear LauraA warm Paxton welcome to you as our guest and thank you so much for this review. We always appreciate hearing feedback about the experience that we provide. Our aim is to make you feel as special as possible while staying with us thus ensuring great value for money. We hope to see you at Paxton Hotel again soon!Kind Regards

Dear LizelleA warm Paxton welcome to you as our guest and thank you so much for this review. We always appreciate hearing feedback about the experience that we provide. Our aim is to make you feel as special as possible while staying with us thus ensuring great value for money. We hope to see you at Paxton Hotel again soon!Kind Regards

Dear ClaireThank you for the review, as we do appreciate all our guest feedback, and always take to heart what their experience was while staying with us. Even though it is disheartening to have received a 3 star rating, we would like to understand and hear more of your concerns. Would you be so kind as to email us on revenue@paxton.co.za your contact details as we would love to get in touch with you and have a chat with you. Hope this is suitable and awaiting your reply in anticipation.Kindest Regards

Dear NomvuzoThank you very much for spending your vacation at THE PAXTON HOTEL and taking the time to provide us with your review.We delighted by your great feedback and also by the potential for improvement that you presented us.We looking forward to welcoming you here in Port Elizabeth again soon.Kind regards,

Dear ChelseaThank you so much for this lovely review we appreciate the feedback. We hope to welcome you back soon to experience exceptional hospitality.Kindest Regards

Dear ShelleyThank you for your lovely review, we always love hearing back from our guest. We happy to know that you enjoyed your stay and that you and we hope to welcome you back really soon.Regards

Dear Danielthank you very much for spending your vacation at THE PAXTON HOTEL and taking the time to provide us with your review.I am delighted by your great feedback and also by the potential for improvement that you presented us.I just forwarded your experiences to the respective departments so these situations can be handled more professionally in the future.I am looking forward to welcoming you here in Port Elizabeth again soon.Kind regards,

Good DayThank you for taking the time to rate our services and we hope to welcome you back real soon.Regards

Dear MukarramWow! thank you for this exceptionally wonderful review and feedback, we so appreciate knowing you had a lovely stay with us and we hope to welcome you back soon.Regards

Dear VeliswaThank you for this lovely review, we appreciate this amazing and kind commentary. We love hearing that our guest had a lovely stay and that we hope you will return soon.Kind Regards

Dearest LesleyThank you for this lovely review. We appreciate the lovely and kind review you put through. We hope to welcome you back soon.Kindest Regards

Dear JackieThank you for the loveky review as we always value our guest feedback after their stay. We hope we will be able to welcome you back soon.Kind Regards

Dear EdouardThank you for the review, we appreciate guest taking time to review service received. Even though it is disheartening to receive such a low score, we would love to know more. Please email us at revenue@paxton.co.za with your commentary and we will be in touch with you

Good Morning EricThank you for the lovely review, we appreciate the time you took to do this review and give us positive feedback. We really hope tom welcome you back soon.

Dear Robert. Thank you so much for the lovely review, we really appreciate the time you took to rate our services upon your stay. We so appreciative of your kind words towards our staff and we happy to know that this made your stay great with us. We really hope to welcome you back real soon.

Dear SuccessThank you for the lovely review, we do appreciate the time you took to give us feedback about your stay. we hope to welcome you back soon.

Dear NaorThank you for taking the time to review your stay, we really appreciate the feedback. We hope to welcome you back soon.

Dear NadineThank you for taking the time to rate your stay and the service you received. We always appreciate guest kind effort to give us their views on their stay , as this also helps us to improve on service delivery. We do hope that you will visit us very soon and that you may have a lovely festive seasons.

Dear Anders. Thank you for taking the time to review your stay with us, we really appreciate the lovely feedback. We hope to welcome you back real soon and hope you have a lovey festive holiday and New Years.Kind RegardsReservations

Dear Mohammed NazarThank you so much for the taking the time to review your stay, as we do appreciate the feedback as it helps us to improve in certain areas where their is issues. Although it is a disheartening and poor rating, we would like to apologies for any unsatisfactory service that you received during your stay with us. Let me first say that we completely understand and share your frustration. It has been trying times in our country and in our city with load shedding and water restrictions. f on a very hot day you could not get it to cool down the room adequately. However, please note that it is imperative on especially hot days the windows are kept closed when air-condition is in use. It will otherwise take longer to cool down, if at all. We presume what might have happened during your stay, as you mentioned in your review, that load shedding did impact the air-conditions not working properly. This would unfortunately affect the air-conditions , as we cannot run them off our generator during the hours of outages, therefore the reception desk was correct to inform you air-condition is impacted severely during this period and very limited. We are very sad that this might, from time to time, affect the convenience of our guest's and we do really hope that load shedding will be a part of the past. But unfortunately its wishful thinking, as it also incurs a big cost to the overall running of a hotel, cost's we try not to roll over on our guest and shoulder ourselves. Furthermore you might be pleased to hear that we are looking into upgrading our air-condition systems but unfortunately due to Covid-19, capital expenditure, as previously mentioned, had to be put on hold. But we do value your input and take it seriously and will certainly do our best to upgrade as soon as possible. because we do pride ourselves on taking guest complaints to heart and this will ensure excellent service is always key to a returning guest. Hopefully by that time we will have rectified and resolved majority of the points you raised, ensuring you have an amazing experience. Hopefully our explanations has been satisfactory and put you at ease, if you have any other problems, issues or suggestions please feel free to pop us an email at revenue@paxton.co.za.Kindest RegardsThe Paxton Team

Dear Mr SeedatThank you for the lovely review, we appreciate it so much. We wish to welcome you back soon.

Dear Mr SteenkampWe so appreciative of you taking the time to rate our services. We so happy to hear that you had a wonderful stay on your recent visit. Hope to welcome you back very soon.

Good Day AlwynThank you for taking the time to review and provide feedback on our services that you received while here. We really appreciate it and we hope to welcome you back soon.RegardsReservations

Good Day StevenThank you so much for rating our service and loving the hotel ambience and location. We always appreciate kind reviews from our guest . We look forward to welcoming you back soon.Regards

Good Day A warm Paxton welcome to you as our guest and thank you so much for this review. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. Our aim is to make you feel as special as possible. We hope to see you at Paxton Hotel again soon! Kind Regards Paxton Hotel

Good Day We appreciate all feedback from our guests and we are really sorry that you did not have the proper Paxton experience. Please could you get into contact with me hen we can discuss what the problems was revenue@paxton.co.za my name is Leonie

Good Morning Keith Thank you so much for this valuable feedback. We really appreciate that you took the time to let us know. Your shower doors does open to the outside of the shower not inwards there must have been something wrong with your rooms shower door. We will investigate immediately as to what happened. Thank you once again and hope to see you soon. Regards The Paxton Hotel

Good Day A warm Paxton welcome to you as our guest and thank you so much for this review. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. We are delighted to know that our staffs smiles and brilliant service has made such a impact on your stay with us. Our aim is to make you feel as special as possible. We hope to see you at Paxton Hotel again soon! Kind Regards Paxton Hotel

Good Day A warm Paxton welcome to you as our guest and thank you so much for this review. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. We are delighted to know that our staffs smiles and brilliant service has made such a impact on your stay with us. Our aim is to make you feel as special as possible. We hope to see you at Paxton Hotel again soon! Kind Regards Paxton Hotel

Thank you for this amazing rating we really appreciate it.

Good Day A warm Paxton welcome to you as our guest and thank you so much for this review. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. We are delighted to know that our staffs smiles and brilliant service has made such a impact on your stay with us. Our aim is to make you feel as special as possible. We hope to see you at Paxton Hotel again soon! Kind Regards Paxton Hotel

Good Day A warm Paxton welcome to you as our guest and thank you so much for this review. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. We are delighted to know that our staffs smiles and brilliant service has made such a impact on your stay with us. Our aim is to make you feel as special as possible. We hope to see you at Paxton Hotel again soon! Kind Regards Paxton Hotel