Hotel a Grabica

“Uninterested staff with poor knowledge in English. Poor restaurant for other food than breakfast with poor, uninterested service and bad food. When served a well done steak instead of medium rare the response of my complain was that the chef had used his thermometer which showed correct finish. Breakfast was ok for a hotel of this category except very poor coffe and horrible orange juice.”

“Terrible communications. Requested checkin instruction 3 times each of the 3 days before my arrival in Poland without any reply. I had to phone the office when I arrived in the city 2 hours before checking in to find the apartment and get instructions for access. Then the instructions and codes given were incorrect and I was locked out of the apartment block. Was unable to get through on the phone, just got a Polish voicemail message, but was eventually able to get the problem solved on...

“Shower did not work an bathroom were not clean and ”

“hotel situato in un posto tranquillo. moderno e con cibo buono. colazione top, ci tornerei se dovrei ricapitare in quella zona”

“Stanza pulita , e ad un passo dal centro ! Ci siamo trovati benissimo ! Consigliatissimo!”

“Overall location was good and it was quiet, despite that it is located in one of the most popular areas in the city. Everything was clean in the apartment. However there was couple of things that was not the best - 1/quality of mattress and bad overall is not super good and comfortable 2/ sofa was broken (however management warned me about sofa beforehand)”

“Bedding smelled like perfume and needs to be replaced. Loud music from 6 am to 8 am and strsnge noises. Little communication from jotel.”

“Ottimo ma il grosso problema è stato quando nn ho dato in garanzia la carta… Mi hanno chiuso il mini bar davanti ai miei occhi con il lucchetto per paura che non pagassi ciò che avrei preso… vergognoso … viaggio tutte le settimane e ho sempre pagato i miei extra… poi arrivare addirittura in camera per chiedere il frigo bar come se parlassero con un ladro… bho per un hotel così bello, mi pare molto poco rispettoso nei confronti di un cliente. ”

“La strutture dell'hotel è molto bella, un po' datata la scelta della moquette nelle camere, ma in generale camere ben fornite, confortevoli e silenziose. Il personale alla reception non sempre all'altezza di una tale struttura, spesso di nessun aiuto e per nulla al servizio del cliente. La connessione wifi scadente e il problema non è stato nemmeno trattato dal personale nonostate le ripetuto richieste. Ottimo il servizio relativo alle sale meeting.”

“Personale gentile e prefessionale. Struttura moderna ed elegante. Colazione abbondante”