Hall

Recensioni per Country Inn & Suites by Radisson, Grandville-Grand Rapids West, MI

2.5 out of 5

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 455 su 882 recensioni" "
Valutazione di 8 - Buono. 247 su 882 recensioni" "
Valutazione di 6 - Soddisfacente. 88 su 882 recensioni" "
Valutazione di 4 - Scarso. 47 su 882 recensioni" "
Valutazione di 2 - Terribile. 45 su 882 recensioni" "

8,6/10

Pulizia

8,6/10

Personale e servizio

8,2/10

Servizi

8,6/10

Condizioni e dotazioni della struttura

8,2/10

Ecosostenibilità

Recensioni

8/10 Buono

Carole Lee Coverston

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nothing terrible about the location, just not attractive as it is in an industrial area
Soggiorno di 3 notti a maggio 2024
Risposta di Manager, il giorno 28 mag 2024
Hello Carole Lee Coverston,We appreciate your feedback regarding the hotel's location. Our hotel is situated in an industrial area to provide easy access to commercial districts for our business guests. We strive to offer convenience and comfort to all our visitors. Thank you for sharing your thoughts with us.

4/10 Scarso

Cherie

Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
The hotel looked better in the picture than in-person. Aesthetically, It is not a very attractive hotel on the interior. However, the staff was friendly and professional. The hotel was clean. What I do not like is that I was overcharged for my one night stay. Expedia charged me at top price and did not give me a membership discount. Then the hotel charged me for $50 additional dollars and would not provide a receipt. The clerk said that I should get a receipt from the 3rd party--Expedia. I am disputing this now and hope this is resolved.
Soggiorno di 1 notte a maggio 2024
Risposta di Manager, il giorno 28 mag 2024
Hello Cherie,We appreciate your kind words about our friendly staff and the cleanliness of our hotel. Regarding the billing concern, it is standard practice for third-party bookings to handle receipts. We recommend reaching out to Expedia for further assistance with your billing inquiries. Thank you for bringing this to our attention, and we hope your concerns are addressed promptly.

10/10 Eccellente

Stephanie

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Large rooms, easy check in, friendly staff
Soggiorno di 1 notte a maggio 2024
Risposta di Manager, il giorno 25 mag 2024
Hello Stephanie,We're delighted to hear that you enjoyed our spacious rooms, efficient check-in process, and welcoming team. Your kind words are truly appreciated, and we hope to have the pleasure of welcoming you back in the future.

10/10 Eccellente

Nicole

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024
Risposta di Manager, il giorno 27 mag 2024
Hello Nicole,We are happy to hear that you had a wonderful stay with us! We look forward to welcoming you back again soon for another fantastic experience at our hotel.

8/10 Buono

Audrey

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel was clean, not to busy, great hot breakfast and was close to a lot of places.
Soggiorno di 1 notte a maggio 2024
Risposta di Manager, il giorno 23 mag 2024
Hello Audrey,We are delighted to hear that you enjoyed our clean facilities, delicious breakfast, and convenient location near various attractions. We strive to offer a comfortable stay for all our guests. Your positive feedback is truly appreciated. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

8/10 Buono

Oscar

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Ladies at the front desk were super helpful and nice!!
Soggiorno di 1 notte a maggio 2024
Risposta di Manager, il giorno 22 mag 2024
Hello Oscar,We always strive to provide exceptional service to all our guests. Your kind words about our front desk team are truly appreciated and we will be sure to pass on your feedback. Thank you for acknowledging their efforts in making your stay enjoyable.

6/10 Soddisfacente

Michelle

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Indoors is nice. Outside has less appeal. Parking is mediocre.
Soggiorno di 1 notte a maggio 2024
Risposta di Manager, il giorno 21 mag 2024
Hello Michelle, We appreciate your feedback on our indoor areas. We take all guest comments seriously and will share your observations with our team for further review and improvement. Thank you for taking the time to share your experience with us.

10/10 Eccellente

Nithesh

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice one
Soggiorno di 1 notte a maggio 2024
Risposta di Manager, il giorno 20 mag 2024
Hello Nithesh,Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you had an enjoyable stay at our hotel. It was our pleasure to have you as our guest, and we hope to welcome you back in the future for another pleasant experience.

10/10 Eccellente

TAE SOK

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This hotel is a good place to stop by between transitions.
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 14 mag 2024
Hello TAE SOK,We appreciate your feedback about finding our hotel convenient for your stopovers. Thank you for choosing us as your place to stay during your transitions. If you have any further comments or suggestions, please feel free to reach out.

6/10 Soddisfacente

Melissa

Viaggio di gruppo
Mi è piaciuto: Servizi
Was an alright hotel. Constantly out of coffee and breakfast items for a busy weekend. Ice machines were broken. Would try a different hotel in the area before returning, but would return if had too.
Soggiorno di 2 notti a maggio 2024
Risposta di Manager, il giorno 11 mag 2024
Hello Melissa,We appreciate your feedback and apologize for the inconvenience you experienced with our amenities. Guest satisfaction is our priority, and we'll address these issues to improve for future guests. Thank you for considering us for your future travels, and we hope to welcome you back for a better stay.

10/10 Eccellente

Deborah

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Always a good choice.
Soggiorno di 1 notte a maggio 2024
Risposta di Manager, il giorno 10 mag 2024
Hello Deborah,We're thrilled to hear that you found our hotel to be a good choice. We strive to provide a positive experience for all our guests. Your feedback is valuable to us as we continue to improve our services. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Eccellente

Ashley

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The GM was absolutely sweet, and my stay was quiet and comfortable.
Soggiorno di 2 notti a maggio 2024
Risposta di Manager, il giorno 10 mag 2024
Hello Ashley,We are delighted to hear that you found our General Manager sweet and enjoyed a quiet and comfortable stay with us. Our team strives to provide exceptional service to all our guests, and we are thrilled to know that this was reflected in your experience. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future.

4/10 Scarso

Rebecca

Viaggio di gruppo
Non mi è piaciuto: Personale e servizio e servizi
Only one person at front desk took longer to check in. All ice machines broken no one was concerned about it. Shower pressure terrible. For breakfast staff could not keep up for coffee and I told them at 9:30 am there was no bacon and eggs they brought out six slices of bacon twice the hotel was sold out , also they never brought eggs out was told to close to ending time , I thought this breakfast was included in the price of the room. So very unhappy with the stay. My group booked seven rooms so money was made for you it’s just so disappointing
Soggiorno di 2 notti a maggio 2024
Risposta di Manager, il giorno 7 mag 2024
Hello Rebecca,We apologize for any inconvenience you experienced and appreciate your feedback on your recent stay. We will address these concerns with our team to improve our service. It's essential for us to ensure all guests have a comfortable experience throughout their stay. We hope your future travels provide more enjoyable accommodations.

6/10 Soddisfacente

Sally

Room was not clean. Bathroom had no door. NO PRIVACY.
Soggiorno di 2 notti a maggio 2024
Risposta di Manager, il giorno 6 mag 2024
Hello Sally,We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will address these concerns with the team to ensure a better experience for our future guests.

8/10 Buono

Skylar

Mi è piaciuto: Pulizia e personale e servizio
The lady at the front desk was really nice. The room was clean for the most part, bathtub was dirty. Pool is not for tall people but overall it was easy to check in and out and was a convenient place to stay
Soggiorno di 2 notti a maggio 2024
Risposta di Manager, il giorno 7 mag 2024
Hello Skylar, We appreciate your positive feedback about our front desk staff and the overall convenience of your stay. We'll share your notes about room cleanliness with our team for review. Thank you for choosing us for your accommodation needs, and we hope to welcome you back in the future.

10/10 Eccellente

Velisa, Chicago

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel was clean and the staff was friendly. The breakfast was good.
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 1 mag 2024
Hello Velisa,We're amped to hear you enjoyed our clean accommodations, friendly staff, and delicious breakfast offerings. Your positive feedback is greatly appreciated, and we hope to welcome you back for another fantastic stay soon.

10/10 Eccellente

Lisa M

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent place to stay
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 30 apr 2024
Hello Lisa M,We are thrilled to hear that you enjoyed your stay with us. If you have any further feedback or suggestions, please feel free to reach out to our management team. Thank you for choosing our hotel, and we hope to welcome you back soon!

10/10 Eccellente

Scott

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The king bed separated by the couch bed was uniquely laid out!
Soggiorno di 1 notte ad aprile 2024
Risposta di Joanne, il giorno 19 apr 2024
Thank you Scott for taking the time to give us a review. We are delighted you enjoyed your stay and hope to see you again the next time you are in the area.

10/10 Eccellente

Amanda

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We enjoyed our stay very much
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 11 apr 2024
Hello Amanda,We are delighted to hear that you enjoyed your stay with us! Our team appreciates your positive feedback and we hope to welcome you back in the future for another memorable experience.

10/10 Eccellente

Vicki

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice place
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 22 mar 2024
Hello Vicki,We are thrilled to hear that you found our hotel nice during your stay. Guest satisfaction is our top priority and we hope to welcome you back in the future.

6/10 Soddisfacente

Robyn

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi
Rooms are not deep cleaned. Front office staff is very strict on not taking breakfast back to your room which is often inconvenient with little ones especially with no high chairs offered.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 19 mar 2024
Hello Robyn, We appreciate your feedback and will share your concerns with our housekeeping and food & beverage teams for improvement. Our policy serves to maintain a pleasant environment for all guests but will be reviewed for future adjustments.

10/10 Eccellente

Breanna

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Easy to find and close to the freeway. Nice, spacious, clean rooms with comfy pillows and warm bedding.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 20 mar 2024
Hello Breanna,We are delighted to hear that you enjoyed our convenient location and comfortable rooms. Your kind words about our amenities are truly appreciated. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable stay in the future.

8/10 Buono

Kevin

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 19 mar 2024
Hello Kevin, We appreciate you choosing our hotel for your stay! If you have any feedback to share, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.

8/10 Buono

Tonya

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property was and the room was clean. There was quite a bit of noise between rooms. The bathroom had an interesting layout with the shower and toilet being in a room with a sliding door. My husband didn't feel it was vry private. I would stay at the hotel again.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 17 mar 2024
Hello Tonya,We appreciate your feedback on our clean property. We take note of your comments about noise levels and room layout for future improvements. Your willingness to stay with us again is valued; we look forward to welcoming you back.

2/10 Terribile

Lauren

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 16 mar 2024
Hello Lauren, We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly to discuss any concerns you may have had during your stay. We value your feedback and would like the opportunity to address them accordingly.

8/10 Buono

Sheldon

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Breakfast was cool
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 9 mar 2024
Hello Sheldon,We appreciate your feedback on our breakfast experience. We hope you had an enjoyable stay overall and look forward to welcoming you back in the future.

10/10 Eccellente

Kevin

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Close to the interstate. The staff was very polite and helpful A
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 6 mar 2024
Hello Kevin,We are delighted to hear that you found our staff to be polite and helpful during your stay. Being conveniently located near the interstate is one of the many benefits we offer our guests. Thank you for taking the time to share your feedback with us and we hope to welcome you back in the future.

8/10 Buono

Megan

Mi è piaciuto: Personale e servizio
It was an overall good stay but there was a few things that would help improve the stay our shower has someone else hair in it. The breakfast was lacking but the stuff was nice and everything else seemed clean I would recommend this hotel
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 21 feb 2024
Hello Megan, Thank you for taking the time to share your feedback with us. We appreciate your kind words regarding our staff and cleanliness. It's valuable comments like yours that help us strive for excellence. Kindly note your suggestions for improvement. We hope to welcome you back in the future.

10/10 Eccellente

Velisa, Chicago

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Our stay was nice and the breakfast was good as well. It was clean and the staff was very accommodating.
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 16 feb 2024
Hello Velisa,Thank you for your kind words about our hotel. We are delighted to hear that you enjoyed your stay with us and found our breakfast to be satisfying. Our team takes pride in maintaining a clean and comfortable environment for our guests. We appreciate your feedback and hope to welcome you back again in the future.

10/10 Eccellente

Jessica

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
They had an amazing breakfast and a very good service.
Soggiorno di 2 notti a febbraio 2024
Risposta di Joanne GM, il giorno 14 feb 2024
Dear Jessica,Thank you for your kind review! We are delighted that you enjoyed our breakfast and service.We look forward to seeing you again the next time you are in the area.

2/10 Terribile

Jake

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Room was dirty, hairs left in bathtub, dirty wash rag and stained sheets.
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 13 feb 2024
Hello Jake, Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience you may have experienced. We appreciate your bringing these issues to our attention and will address them with our housekeeping team to ensure a higher standard of cleanliness moving forward.

8/10 Buono

Dean

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 10 feb 2024
Hello Dean,We appreciate you choosing to stay with us and thank you for taking the time to rate your experience. If you have any specific feedback or suggestions, please feel free to reach out to us directly so that we can address any concerns. We hope to have the opportunity to welcome you back in the future for an even better stay.

6/10 Soddisfacente

Justin

Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 9 feb 2024
Hello Justin,We appreciate you choosing our hotel for your stay. If you have any specific feedback or concerns, please feel free to reach out to us directly so that we can address them accordingly. We hope to have another opportunity to welcome you in the future.

10/10 Eccellente

Jeffrey

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Clean and Convenient.
Short business trip for the weekend....perfect place to stay. Great location, right off the highway and 10 minutes from downtown. Also close plenty of dining and shopping. The breakfast was excellent.... except one morning, a woman decided the food should go to her dog whom she kept in her car.... She took all of the sausage and half the eggs and put them on plates and brought them to her car to feed her dogs.
Soggiorno di 3 notti a febbraio 2024
Risposta di Manager, il giorno 8 feb 2024
Hello Jeffrey,Thank you for choosing our hotel for your business trip. We appreciate your positive feedback regarding our location and proximity to downtown, as well as the nearby dining and shopping options. We apologize for the inconvenience caused by the incident you mentioned during breakfast. We strive to provide a pleasant dining experience and will address this issue with our team to avoid any similar occurrences in the future.

8/10 Buono

Anet

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 6 feb 2024
Hello Anet,Thank you for choosing our hotel for your stay! We appreciate your positive rating and are glad to hear that you had a great experience. We hope to welcome you back in the future for another enjoyable stay. Safe travels!

8/10 Buono

Shelly

Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 29 gen 2024
Hello Shelly,Thank you for choosing to stay with us! We appreciate your positive rating and are delighted that you had a great experience at our hotel. We hope to welcome you back soon for another enjoyable stay.

8/10 Buono

Joe

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
They obviously do a good job with treating their customers well, but minor inconveniences caught us this trip. Wet clothes had no dryer even through housekeeping, or a available fridge for leftovers. It was still a good stay, we were just thinking for the money other amenities should have been provided.
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 27 gen 2024
Hello Joe, Thank you so much for choosing our hotel. We appreciate your feedback and we apologize for any inconveniences you experienced during your stay. We want to assure you that we take your comments seriously and we will use them to improve our services. We apologize for the lack of a dryer and available fridge for leftovers, and we will address this with the appropriate departments for future improvements. Your satisfaction is important to us, and we hope you consider staying with us again in the future.

10/10 Eccellente

Brett

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great place and good value
Great customer service, friendly and helpful. I thought I left something behind and they checked to make sure I didn't. Large rooms and quiet. Only small draw back beds could be little softer but that more a personal preference. JoAnn (hopefully spelled right) was wonderful during check-in and during small talk while entering or leaving. Will stay here anytime I'm in town.
Soggiorno di 2 notti a gennaio 2024
Risposta di Manager, il giorno 19 gen 2024
Hello Brett,Thank you for taking the time to share your positive experience with us! We're thrilled that you found our customer service to be great and our staff to be friendly and helpful. It's wonderful to hear that JoAnn made a positive impression on you during your stay. We appreciate your feedback regarding the beds and will take it into consideration. We look forward to welcoming you back anytime you're in town!

8/10 Buono

Meghan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean hotel, staff was great, breakfast was good, and pool was really nice. Would stay again.
Soggiorno di 2 notti a gennaio 2024
Risposta di Manager, il giorno 13 gen 2024
Hello Meghan,Thank you for sharing your positive experience with us! We're thrilled to hear that you found our hotel clean and our staff great. We also appreciate your kind words about our breakfast and pool. It would be our pleasure to welcome you back for another enjoyable stay in the future.

4/10 Scarso

Marissa

Viaggio con la famiglia
I booked my room on a pay at check in. Upon arrival I was notified they do not accept cash and that they do not allow the transaction to be split, it had to be all on one credit or debit card. I informed him that there was no mention of that in the booking process nor is there any posted signage in site. When I asked for a manager he called and asked and the phone call literally was less than 1 minute with a response of no. While I was trying to find a solution on my end sign I had visa gift cards, som patrons came and asked what time the pool closes and he told them it closed at 10pm, per their we site it closes at 11pm. Unfortunately I could not find a solution, so I asked about being charged for the room to the card I reserved it under and he said he did not know. So I started a live chat with an Expedia Representative and they could not cancel my reservation since it was past that time but said they’d reach out the hotel but in the meantime talk to the hotel. I again asked the gentleman at the desk if he could cancel my reservation and he said he could not. I asked then if I’d be marked as a no show and he said yes. I explained that I did not feel like it is right that I be marked as a no show since I’m here willing to pay but not in the manor you will accept. I asked if I could get the name and number of the manager and he told me I could call tomorrow. I then asked if I could leave a message he said their system doesn’t allow them to do that.
Soggiorno di 1 notte a gennaio 2024
Risposta di Joanne, il giorno 9 gen 2024
Marissa,We apologize for any confusion you had regarding your reservation. We always send an automatic email giving you all the required information for check-in. Please refer back to either your itinerary email or the one received directly from us. We are sorry you missed reading that information. It must have been very frustrating for you when you arrived. In the future should you have any questions regarding a reservation please call that hotel directly.

10/10 Eccellente

Tim

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Dylan was amazing, very polite and funny, great smile! Enjoyed our stay greatly, look forward to staying again.
Soggiorno di 2 notti a dicembre 2023
Risposta di Manager, il giorno 21 dic 2023
Hello Tim,Thank you for taking the time to share your feedback with us! We appreciate your kind words about Dylan and are delighted to hear that you had an enjoyable stay. We can't wait to welcome you back for another wonderful experience in the future. Safe travels!

10/10 Eccellente

Brady

Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 30 dic 2023
Hello Brady,We are thrilled to hear that you had a fantastic stay at our hotel! We strive to provide excellent service and a memorable experience for our guests. We hope to welcome you back soon for another wonderful stay!

10/10 Eccellente

Christine

Viaggio con la famiglia
Mi è piaciuto: Pulizia e servizi
Clean, large, comfortable room!
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 2 dic 2023
Hello Christine,Thank you for your feedback! We're glad to hear that you found our rooms clean, large, and comfortable. Your satisfaction is our top priority, and we appreciate your positive review. Should you need any assistance in the future, please don't hesitate to reach out to us. We hope to welcome you back again soon!

10/10 Eccellente

Julian

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
For the price $120ish, it was a really nice open room. Caught the tale end of breakfast and it was decent.
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 29 nov 2023
Hello Julian,Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed your spacious room and found it to be of good value. We're also glad you were able to enjoy breakfast, even though it was towards the end. We appreciate your patronage and hope to welcome you back in the future.

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Personale e servizio e comfort della camera
Responsive Staff
There were a lot of little things that were off. Individually, nothing to think about, collectively, no good manager on site or no money to spend. Door readers not working, hot tub not working, expired milk/yogurt at breakfast, oj machine not working, bathrooms swept but not mopped, stuff like that.
Soggiorno di 1 notte a novembre 2023
Risposta di Joanne, il giorno 21 nov 2023
Dear Valued Guest, Thank you for your review. I sincerely apologize that your stay was not to your satisfaction. As the General Manager, I assure you the hot tub was working. I would have been informed right away if there was an issue. Sometime guest's push the emergency stop, which is an easy fix. I am hoping you will reach out to me & elaborate as to what you meant by "no good manager on site or no money to spend", so I may have the opportunity to address this concern. The door battery needed to be replaced on that room, however the Guest Service Agent provided you with another room & notified me of the issue right away. When I arrived in the morning I did notice that the juice machine wasn't put together after cleaning, which I am sure was very frustrating. The housekeeping issue will be addressed, thank you for letting me know. These reviews, both good & bad are invaluable, for it lets us know what we are doing right & what we need to improve upon. I do hope you will give us another chance the next time you are in the area & see the improvements we have made.Thank you again for your review.

6/10 Soddisfacente

Betty, chicago

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Soggiorno di 2 notti a ottobre 2023
Risposta di Manager, il giorno 18 nov 2023
Hello Betty,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We strive to provide a comfortable experience for all our guests and appreciate your input to help us improve. Please reach out to our management team directly to discuss your concerns further.

10/10 Eccellente

Christina

Soggiorno di 2 notti a novembre 2023
Risposta di Manager, il giorno 1 dic 2023
Hello Christina,We are thrilled to hear that you had a fantastic experience during your stay at our hotel. We appreciate your kind words and are grateful for your positive rating. If you have any specific feedback you would like to share, please feel free to contact us directly so we can continue to provide exceptional service. We hope to have the pleasure of welcoming you back in the future.

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
There were wrappers (candy) on the floor next to the bed.
Soggiorno di 1 notte a ottobre 2023
Risposta di Joanne, il giorno 2 nov 2023
Thank you for your review, we appreciate both good & not so good reviews, for they let us know what we are doing right and what needs approved upon. We do hope you will stay with us again the next time you are in town and experience the improvement(s) we have made.Thank you again for taking the time to give us a review.

10/10 Eccellente

Rich

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent hotel
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 1 nov 2023
Hello Rich,Thank you for your kind feedback! We appreciate you taking the time to share your positive experience with us. It was a pleasure having you as our guest and we hope to welcome you back again in the future.

10/10 Eccellente

Karen

Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 18 nov 2023
Hello Karen,Thank you for taking the time to share your positive experience at our hotel! We are delighted to hear that you enjoyed your stay with us. We strive to provide exceptional service and a comfortable stay for all our guests. We hope to have the pleasure of welcoming you back in the future for another excellent experience.