Dear London, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing clean and well-maintained suites, and we are very sorry that did not happen when you were here. We are sorry that this issue compromised your plans with us, and we regret that you had to cancel with us. Please be assured that your concerns have been shared with our team, and remedial steps within our housekeeping team are underway to ensure our future guests are not similarly impacted. We hope you will allow us to redeem ourselves in the future.  Sincerely,Hotel Management

Dear William, We appreciate the outstanding review. We are delighted you loved your clean, comfortable suite. Our top priority is your comfort, so it is nice to know we exceeded your expectations. Thank you for choosing Extended Stay America. We look forward to hosting you again the next time you are in the area. Sincerely,Hotel Management

Dear Felicia, Thank you for providing us with feedback about your recent stay at our hotel. All our guests deserve a clean and well-maintained property that feels like a home away from home during their travels. We sincerely apologize for falling short of meeting your expectations in this regard. Our ultimate aim is to provide excellent service and meticulous attention to detail in all areas of our hotel. Please rest assured that we take your concerns very seriously and will address them promptly with the relevant team members for review and action. We hope you will give us another chance to serve you and show you the exceptional experience we are known for.Sincerely,Hotel Management

Dear Catherine, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We truly appreciate your feedback and hope to have the opportunity to welcome you for the flawless stay you deserve.Sincerely,Hotel Management

Dear Steven, We apologize on behalf of our team for any inconvenience caused during your stay at our hotel. We are sorry we could not meet your expectations and understand the disappointment it may have caused. As cleanliness is our top priority, we take all feedback seriously, and we will address this issue with our housekeeping staff. We hope you will give us another chance to serve you in the future, and we look forward to welcoming you back soon. Safe travels!Sincerely,Hotel Management

Dear Julie, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to write us a fantastic review and for letting us know that you had a great stay. Our staff is dedicated to providing excellent service, and it's wonderful to read that their efforts made your experience with us so enjoyable! We appreciate your feedback and look forward to welcoming you back to Extended Stay America on your next visit.Sincerely,Hotel Management

Dear Robert, Thank you for sharing your review about your visit to our hotel. Our housekeeping team works hard to keep the area clean and fresh for all our guests. However, we regret not meeting your expectations with a clean room. The team is already at work to re-look the missed areas. Safety and security are always our top priority. Our front desk team is available to help you always. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Shirley, Thank you for choosing our hotel during your recent visit to our area. We are very disappointed to read about the issues you encountered. Please accept our sincere apologies for not delivering the exceptional stay you deserved. Your feedback is important to us, and we will use it to improve our services. We take our guest’s feedback seriously and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Lindsey, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read that during your stay, you had several issues with cleanliness and outside noise, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We understand the importance of providing our guests with a peaceful, clean, and comfortable environment, and we regret falling short in this regard. We take these concerns seriously and would like to let you know for future visits, our front desk is available around the clock to help make you as comfortable as possible. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

Dear Kyle, Please accept our sincere apologies for the disappointing experience. We are sorry our staff were not as responsive and accommodating as they should have been. We appreciate you bringing this to our attention, and we will address this with the concerned individuals to take the necessary measures and prevent future occurrences. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel management

Dear Julia, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you again and provide you with the seamless stay you deserve!Sincerely,Hotel management

Dear Kimberly, Thank you for staying with us at our Extended Stay America. It's great to hear you enjoyed your stay overall; however, we apologize for not providing the in-suite amenities. Your feedback is much appreciated, and we will make sure our front desk is always available going forward. Thank you again for your feedback, and we hope to welcome you back soon.Sincerely,Hotel Management

Dear Mark, Thank you for choosing us and for sharing your comments. We are sorry to hear about your disappointment with the towel, the attendant at the front desk, and the crowd outside and at the front desk area. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, comfortable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, and we will address this with our team. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Patricia, Thank you for choosing us. We are sorry for the disappointing stay. Providing a clean accommodation is our priority, and we take it seriously. We will discuss your comments with our team to ensure they are addressed adequately. We hope this unfortunate situation will not prevent you from staying with us in the future and that you will give us another opportunity to provide you with the hospitality for which we are known.Sincerely,Hotel Management

Dear Steven, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring all our guests' comfort, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved experience.Sincerely,Hotel Management

Dear Anjanette, Thank you for your feedback. Please know we have strict quality control standards to prevent a situation like yours. We understand no guests want to have the discomfort of being disturbed by noises. Unfortunately, sometimes we have guests who did not adhere to follow and respect the space of another guest. We apologize for the matter and also the unavailability of our staff at the time you need. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. We invite you back to experience the stay you expect and deserve. Thank you! Sincerely,Hotel Management

Dear Kelly, Thank you for choosing us and addressing some of the issues you observed during your stay. We regret you were inconvenienced by the noise and that your room was not cleaned properly. We want all our guests to have the best experience by providing fresh and clean accommodation and attending to their needs. But we seem to oversight our job to deliver efficiently. Therefore, we sincerely apologize for the disappointment you had about your stay. We will share your feedback with our staff so we can be aware of what and where we could improve. Once again, we are sorry for letting you down, and we hope to have you back for the seamless stay you deserve. Sincerely, Hotel Management

Dear Alisha, Thank you for your feedback. Please know we have strict quality control standards to prevent a situation like yours. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail.We invite you back to experience the stay you expect and deserve. Thank you!Sincerely,Hotel Management

Dear Madelyn, Thank you for the review and for sharing your experience. We were glad to read that; overall, you had a wonderful stay. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your feedback and wish to welcome you back to our hotel.SincerelyHotel Management

Dear Tonya, Thank you for your recent visit and review. We are glad our service met your expectations. We want every guest staying with us to have a comfortable experience and to leave a lasting favorable impression. We are disappointed that we were not successful in providing this for you and regret your concerns with the room. We will share your feedback with the team for improvement and are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Management