Dear Luca,Please accept our sincere thanks for this kind feedback.We are pleased that we were able to meet your expectations.The entire team look forward to welcoming you back for a future visit.Kind regards,Caroline, Guest Relation Manager

Gentile Mari,Grazie per aver recensito la nostra struttura.Ci fa molto piacere che il suo soggiorno sia stato bello e che abbia apprezzato i comfort della nostra struttura.Saremo lieti di poterla accogliere di nuovo presso il Mercure Graz City in futuro. Nell'attesa, le porgiamo i nostri cordiali saluti.Caroline, Guest Relation Manager

Dear Sonia! Thank you for taking the time to tell us about your experience at the Hotel Mercure Graz City. It is always a pleasure to receive positive feedback. We hope to welcome you back to our hotel very soon! Best regards, René Pagitz - Assistant Manager

Dear Giorgio, thank you very much for your time to write and for sharing your impressions of your last stay with us! It is a pleasure to see that you felt welcome and comfortable at the Mercure Graz City. Looking forward to welcoming you soon again! Best regards, Alexander Mitgutsch

Sehr geehrter Gast, vielen Dank für Ihr Feedback.Wir bedauern es sehr, dass Sie mit unserem Hotel nicht zufrieden waren. Es würde uns sehr freuen, wenn Sie uns mitteilen könnten, was genau an unserem Service nicht gut war. Bitte kontaktieren Sie die Direktion.Freundliche Grüße,Caroline, Guest Relation Manager

Dear Alain,Thank you for your positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to welcome you back in the future.Best wishes,Caroline, Guest Relation Manager

Dear Anders,Thanks for taking the time to share your views of your stay at our hotel.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope to have the opportunity to welcome you back again on a future occasion.Best regards,Caroline, Guest Relation Manager

Dear Adele,Thank you for sharing your review.We are thrilled to hear that you enjoyed our attentive service and that our breakfast selection met your expectations. It’s delightful to know that the cleanliness of our rooms and the overall condition of our hotel contributed to a comfortable stay for you. Our team strives to provide a seamless experience for our guests, and your appreciation for the comfort of our rooms is a testament to their efforts.We look forward to welcoming you back.Kind regards,Caroline, Guest Relation Manager

Sehr geehrter Seung,vielen Dank, dass Sie sich die Zeit für eine Bewertung unseres Hotels genommen haben.Mit Wohlgefallen haben wir gelesen, dass es Ihnen bei uns gut gefallen hat und dass Sie einen rundum schönen Aufenthalt hatten.Bis zum nächsten Mal!Caroline, Guest Relation Manager

Dear José Antonio,Thank you for your positive review, we appreciate it.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you again soon, Best regards,Caroline, Guest Relation Manager

Sehr geehrte Jessica,vielen Dank für Ihr positives Feedback!Mit Wohlgefallen haben wir gelesen, dass es Ihnen bei uns gut gefallen hat und dass Sie einen rundum schönen Aufenthalt hatten.Wir freuen uns schon auf Ihren nächsten Besuch bei uns.Freundliche Grüße,Caroline, Guest Relation Manager

Dear Muhammed, We are grateful for your kind review.We are delighted to hear that you had a comfortable stay and appreciated the cleanliness and comfort of our rooms. Our team works hard to ensure our guests have a pleasant experience.We apologize for the inconvenience caused by the unavailability of an iron in your room. We do have irons available upon request at the reception. In the future, please do not hesitate to contact our staff, who are always happy to assist with any needs you may have during your stay.We hope to be able to welcome you back in the future. Kindest regards,Caroline, Guest Relation Manager

Sehr geehrter Denis,vielen Dank, dass Sie sich die Zeit für eine Bewertung unseres Hotels genommen haben.Es freut uns sehr, dass Ihnen die zentrale Lage unseres Hotels gefallen hat und Sie die Sehenswürdigkeiten von Graz bequem zu Fuß erreichen konnten. Wir sind stolz darauf, in einem belebten Stadtviertel mit vielen Restaurants und Cafés zu liegen. Schön, dass Sie unser Frühstücksbuffet genießen konnten und es Ihren Erwartungen entsprochen hat.Wir möchten uns für die Unannehmlichkeiten bezüglich der Sauberkeit und dem Zustand Ihres Zimmers entschuldigen. Wir legen großen Wert auf die Zufriedenheit unserer Gäste und werden Ihre Anmerkungen intern besprechen, um unseren Service weiter zu verbessern.Wir freuen uns schon auf Ihren nächsten Besuch.Mit freundlichen Grüßen,Caroline, Guest Relation Manager

Dear Jamie, Thank you for taking the time to review your stay.We are thrilled to hear that our front desk team was able to promptly address the air conditioning issue and provide you with an upgraded room at no extra charge. Your satisfaction is our top priority, and we're glad that you enjoyed the Privilege room amenities, including the wet bar.We look forward to the pleasure of welcoming you back in the future. Kind regards,Caroline, Guest Relation Manager

Dear Katarzyna, Thank you for taking the time to review your stay.We are pleased that we were able to meet your expectations.We look forward to seeing you again soon, Kind regards,Caroline, Guest Relation Manager

Dear Robert,Thank you for taking the time to share your feedback.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to a return visit from you in the future.Best wishes,Caroline, Guest Relation Manager

Sehr geehrte Brigitte,haben Sie vielen Dank für Ihre ausführliche und nette Bewertung unseres Hotels.Wir freuen uns sehr, dass Sie einen tollen Aufenthalt bei uns hatten. Danke auch für das nette Lob an unsere Mitarbeiter, das geben wir gerne weiter. Auch freuen wir uns, dass Ihnen die Sauberkeit unseres Hotels sehr zugesagt hat.Hoffentlich entscheiden Sie sich auch bei Ihrem nächsten Aufenthalt in München wieder für uns.Herzliche Grüße,Caroline, Guest Relation Manager

Sehr geehrte Ivette,vielen Dank für Ihren Erfahrungsbericht zu unserem Hotel.Es freut uns sehr, dass Ihnen unsere zentrale Lage in der Nähe der Altstadt gefallen hat und Sie diese bequem zu Fuß erreichen konnten. Wir sind stolz darauf, unseren Gästen einen angenehmen Aufenthalt in Graz zu ermöglichen und schätzen Ihr Lob bezüglich der Sauberkeit unserer Zimmer und des Services.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen und wünschen Ihnen alles Gute.Wir freuen uns schon auf Ihren nächsten Besuch!Caroline, Guest Relation Manager

Dear Christopher,Thank you for this positive review of your stay.We are thrilled to hear that you enjoyed our delicious breakfast buffet and found our hotel to be clean and well-maintained. Our team takes great pride in providing exceptional service, and your kind words are truly appreciated. It's wonderful to know that your stay with us met your expectations and that you had a pleasant experience.We look forward to seeing you again. Best wishes,Caroline, Guest Relation Manager

Dear Bernhard,Thank you for taking the time to share your review.We are glad to hear that you found our room cleanliness up to your expectations. However, we are truly sorry for the inconvenience caused by the noise from our housekeeping staff. We understand how important a good night's sleep is for our guests, and we will address this issue with our team to ensure a more pleasant stay for future guests. We also apologize for the unavailability of our management during your stay. We assure you that we take all feedback seriously and will work on improving our services.We hope you will consider staying with us again in the future. Best regards,Caroline, Guest Relation Manager