The instructions we received to get to the lockbox were outdated. We arrived at the lockbox and it was open and empty. We continued to drive around thinking maybe it was a different one hut there was no other. So we had to drive to to reception to call to get the correct instructions to get the key to get into the property.
The next day, our sons birthday, we took him to the river to go on the kayaks that were mentioned. Description said kayaks (plural, with one being a two seater). Description also gave colors that didn’t match the numbers on boats. Impossible to find. There ended up being one single person kayak, and two paddle boards. The lock code didn’t open the lock to those either as we had gotten old info and no one rectified that regarding the boats until we called. So, the one thing my son really wanted to do on his birthday, he couldn’t do, and we couldn’t have done it as a family anyways with a single person kayak.
The house wasn’t clean. The dining room table had grease on it I could rub off with my finger, very apparent it hadn’t even been wiped down prior to our arrival. The pillow shams on beds weren’t clean either and smelled of other people, although the sheets were clean.
The firewood was either not seasoned or rotten, as it wouldn’t catch fire at all. We had to go out and purchase wood and then we had no problem starting a fire.
The hot tub had dirt at the bottom as did the seat, however I do understand it’s a hot tub at a cabin in the woods that multiple people rent. All of this I was willing to overlook until I got out of the hot tub and dried off with one of the provided towels. It reeked of urine! Even my husband who usually can’t smell anything was floored at how bad and strong the smell was. It was as if the towel had been used to soak up urine and left to sit for many many days. That was it for me, at that point I was done with “The Nut House” and we will not be returning. It was the worst vacation we have ever had. We have rented cabins at Deep Creek Lake and other areas, I have never had such a horrible experience as this one. This was our first time in West Virginia And it was supposed to be a special time for the kid’s birthdays but it really was quite a disappointment right from the beginning and ended up with us grossed out, disgusted and ready to leave.
