Risposta di EVELYN HOTEL, il giorno 6 ago 2018
Dear Mr Anonymous,
We are really sorry for your bad experience in our hotel.We did our best to satisfy you.
Most of our previous customers was absolutely satisfied with our hotel and their reviews in other channels are totally positive.
We would like to ask you to be more elaborate and explain us what was that made you upset during your stay in our hotel.
In this way , you help us to be better and our servises more efficient for you.
With respect
EVELYN Hotel