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Recensioni per Phāea Blue Palace

5 out of 5
Phāea Blue Palace
Plaka, Elounda, Agios Nikolaos

Recensioni

9,4

Eccezionale

Valutazione di 10 - Eccellente. 228 su 289 recensioni" "
Valutazione di 8 - Buono. 43 su 289 recensioni" "
Valutazione di 6 - Soddisfacente. 8 su 289 recensioni" "
Valutazione di 4 - Scarso. 6 su 289 recensioni" "
Valutazione di 2 - Terribile. 4 su 289 recensioni" "

9,8/10

Pulizia

9,4/10

Personale e servizio

9,4/10

Servizi

9,4/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

8/10 Buono

Salvatore

Soggiorno di 7 notti a ottobre 2019

10/10 Eccellente

Lorenzo, Pisa, Italy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Stunning location, exceptional staff.
The resort offers a wonderful location, far from the mass tourism on the island and with all the facilities for a couple or family, looking for a discrete and relaxing holiday. The staff is made of extremely kind and well trained staff, speaking a very good English. The facilities are quite new, easy to access and never too crowded, it's easy to quickly find a spot on the beach or reserve a spa treatment even in peak season. Rooms and structure are luxurious yet not showy. The hotel provides free parking, a comprehensive breakfast and several pools and bats, with a different event happening at the beach bar every night. Considering the offer and location, Blue Palace is not that expensive, compared to other high end resorts I've visited. Definitely recommended.
Soggiorno di 7 notti ad agosto 2017
Risposta di SKremastiotis, il giorno 5 set 2017
Dear Lorenzo, Thank you for taking the time to share with us your positive impressions following your resent visit at the Blue Palace. It gives me great pleasure to learn that you had a wonderful experience and found all the facilities excellent. I would also like to thank you for highly recommending us and I look forward to having the pleasure of welcoming you back soon. Kind regards, Sotiris Kremastiotis General Manager

10/10 Eccellente

Piero, Geneve, CH

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Wonderful location, view, relax, excursions.
We spent 7 nights at the Blue Palace hotel, looking for relax, blue seas and excursions. First, this part of Crete is much less spoiled by mass tourism, and this is particularly true for the small Plaka village, north of Elounda, where the hotel sits (actually the hotel is bigger than the village). ROOM: the hotel/resort is BIG, yet designed carefully enough to blend reasonably well with the rugged terrains it is built upon. We got a standard sea-view room (no private pool) and we have been more than satisfied: airy, comfortable, with effective air conditioning and extra-comfy bed. The terrace with the view was what we enjoyed most. BEACH: we went for the sea, and the hotel private beach did not disappoint us. Beware, it is a pebble beach, not sand, but considering the strong winds I consider this a plus. It is big, well organized, with pools, green areas and very large spacing between umbrellas. Very friendly for kids. By looking at all the others resort beaches in that part of the coast, it is the best we spotted, except maybe the Daios Cove one (south of Agios Nikolaos), which is smaller but looks more secluded and spectacular. STAFF: excellent, from the breakfast to the concierge service: they procured us two mountain bikes for the next morning asking just the evening before. AREA: the Plaka village (2 min on foot) offers many good restaurants/tavernas/bars where to have lunch/dinner avoiding the overpriced resort restaurants.
Soggiorno di 7 notti a giugno 2017
Risposta di SKremastiotis, il giorno 11 lug 2017
Dear Piero G, Thank you for choosing the Blue Palace, a Luxury Collection Resort & Spa for your recent stay and for taking the time to share such positive feedback. I am delighted to read that you had a memorable experience while staying with us and enjoyed your accommodation and facilities. I am also pleased you had the opportunity of visiting the surrounding areas and thought this part of Crete to be more relaxed. My team members and I look forward to having the pleasure of accommodating you in the future. Kind regards, Sotiris Kremastiotis General Manager

10/10 Eccellente

Madgas78, Napoli

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno fantastico
Tutto favoloso in quest'Hotel, camere vista mare di fronte all'isola di Spinalonga, i 4 Ristoranti, "Blue door" che serve cucina greca, un po caro, ma fantastico. "Isola" cucina italiana, "Flame" per la carne ed "Asia blue, x le cucine asiatiche. Tre bar , la SPA, la palestra cn personal trainer, Gli sport d'acqua, le piscine sul mare, l'acqua trasparente, la cortesia del personale, in particolare di !Maria" che parlava italiano benissimo e che ci ha assistiti per tutto il soggiorno. Tutto perfetto. Anche il vento, sempre presente nelle isole Greche, qui non dava troppo fastidio. Niente sabbia ma piccoli sassi arrotondati, in piu, le passerelle di stuoia che ti guidavano fino agli ombrelloni e al mare ti davano la possibilità di camminare a piedi nudi. Uniche pecche, quella di far pagare la connessione ad internet. In una struttura del genere dovrebbe essere free, visto i costi elevati di qualsiasi cosa. E frigobar in camera eccessivamente costoso..... Per il resto.......tutto eccellente!

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera

10/10 Eccellente

jim

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very Nice :)
Soggiorno di 3 notti a ottobre 2023
Risposta di ., il giorno 16 ott 2023
Dear Jim, Thank you for staying with us and for taking the time to share your review on Expedia. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

4/10 Scarso

Amanda

Viaggio con la famiglia
Mi è piaciuto: Servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
The property is old and lacks basics in the rooms. No connection to the TV, no speakers for music, no iron It’s about time for a refit and restyle
Soggiorno di 3 notti a ottobre 2023
Risposta di ., il giorno 5 ott 2023
Dear Amanda, Thank you for staying with us and for taking the time to share your experience. I am sorry to learn that your stay with us did not exceed your expectations. My team members and I hope to have the pleasure and opportunity of welcoming you back for a future stay. Kind regards, George Fridas Resort Manager

10/10 Eccellente

John

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a settembre 2023
Risposta di ., il giorno 5 ott 2023
Dear John, Thank you for staying with us and for taking the time to share your review on Expedia. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

10/10 Eccellente

LEOPOLDO

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My wife and I were quite impressed with the hotel facilities and super professional staff. We celebrated our wedding anniversary and enjoyed an exceptional time. We ate at the Isola and Andos restaurants. Food cooked over wood fire tasted subliminal. Best option to stay in the Plaka and Agios Nikolai’s areas
Soggiorno di 2 notti a settembre 2023
Risposta di ., il giorno 3 ott 2023
Dear Leopoldo, Thank you for staying with us and for taking the time to share your review on Expedia. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

10/10 Eccellente

Olga

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I enjoyed my stay. Beautiful resort and stuff is very polite, helpful and friendly! Perfect spot if you are looking for luxurious and relaxing vacation.
Soggiorno di 2 notti a settembre 2023
Risposta di ., il giorno 14 set 2023
Dear Olga, Thank you for staying with us and for taking the time to share your review on Expedia. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

8/10 Buono

Shannon, Rochester Hills

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
We enjoyed our stay at Blue Palace. The staff is very friendly - especially the parking staff. There are lots of dining options on the property. The location is great. It is close to Elounda/Plaka, but not too close so it still feels private/peaceful. It has tremendous potential. The breakfast buffet is great - tons of options. Our only complaint is that everything feels very dated. Also, the 'private' pools are not very private.
Risposta di ., il giorno 12 set 2023
Dear Shannon, Thank you for staying with us and for taking the time to share your review on Expedia. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

8/10 Buono

Nasim

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Upon our late-night arrival, the staff showcased commendable hospitality, accommodating us gracefully. It set a positive tone for our stay, making it all the more disheartening to witness a dent in this welcoming facade: two young girls at the reception who consistently came across as standoffish. Their demeanor starkly contrasted with the other reception staff members, who were consistently amiable and proactive. A standout amongst the staff was the concierge. He was not only resourceful but was the epitome of warmth, making him the most pleasant to deal with. His efforts significantly enriched our experience, and it was evident that he took immense pride in his role. However, the overall charm of the hotel was dampened when we discovered the state of our private pool. A layer of green algae draped the rocky sides, suggesting a clear lack of maintenance. For a facility that's promoted as a highlight, it's paramount that it remains in pristine condition for guests to enjoy. Housekeeping was a roller-coaster, varying from immaculate attention to detail on some days to a cursory tidying up on others. The most unsettling issue came during checkout. To our dismay, we identified charges on our final bill for items and services we never availed. While the hotel was prompt in addressing and rectifying the mistake, such oversight raises questions on attention to detail and accuracy, both crucial in the hospitality sector.
Soggiorno di 8 notti ad agosto 2023
Risposta di ., il giorno 12 set 2023
Dear Nasim,Thank you for staying with us and for taking the time to share your experience.I am delighted to read that overall you enjoyed your stay with us and found our location and staff members amazing.May I also thank you for your feedback with regards to the state of pool. Please rest assured that your constructive comments are well received and will be reviewed with the Management for future improvement.We do hope to have the pleasure of welcoming you back to the Blue Palace soon!Kind regards,George FridasResort Manager

10/10 Eccellente

Nicholas

Soggiorno di 6 notti a settembre 2023
Risposta di ., il giorno 28 set 2023
Dear Nicholas, Thank you for staying with us and for taking the time to share your review. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 7 notti ad agosto 2023
Risposta di ., il giorno 26 ago 2023
Dear guest,Thank you for staying with us and for taking the time to share your review on Hotels.com. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

10/10 Eccellente

Ross

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Beautiful resort
We returned from 6 night stay. Beautiful large resort hotel. Friendly, welcoming and helpful staff. Our bungalow room with patio was roomy and lovely view. Pools amazing, food delicious. Nearby to two villages, one within walking distance with nice restaurants. Hotel just over an hour taxi from Heraklion airport but worth it! The beach is stones but access from marina. Water crystal clear. Plenty of activities. We went to the full moon party which was fun, dj plus fireworks. My only negative would be the holding of the Sun loungers at beach. Apparently not meant to book, but they were being held with towels, books and beach bags from 9.30 until after 2. This is unfair to other guests and could easily be monitored by the towel staff.
Soggiorno di 6 notti a luglio 2023
Risposta di ., il giorno 7 ago 2023
Dear Ross,Thank you for staying with us and for taking the time to share your review on Hotels.com. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

10/10 Eccellente

THALIA, IRVINE

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 5 notti a luglio 2023
Risposta di ., il giorno 31 lug 2023
Dear Thalia, Thank you for staying with us and for taking the time to share your review on Expedia. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

8/10 Buono

Angelina

Soggiorno di 12 notti a luglio 2023
Risposta di ., il giorno 16 ago 2023
Dear Angelina,Thank you for staying with us and for taking the time to share your review on Expedia. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

10/10 Eccellente

John

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a luglio 2023
Risposta di ., il giorno 23 lug 2023
Dear John,Thank you for staying with us and for taking the time to share your review on Hotels.com. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

10/10 Eccellente

Sherri, Bethesda

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The Blue Palace is one of the most exceptional, stunningly beautiful hotel in Crete. Property cleanness but especially the staff, professional and very kind attitude makes this place even more special. Definitely a five star hotel.
Soggiorno di 3 notti a luglio 2023
Risposta di ., il giorno 15 lug 2023
Dear Sherri,Thank you for staying with us and for taking the time to share your review on Expedia. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a luglio 2023
Risposta di ., il giorno 10 lug 2023
Thank you for staying with us and for taking the time to share your review on Hotels.com. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

10/10 Eccellente

Kelly

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great staff, very clean, perfect view, and couldnt have asked for better service quick response time with all needs! Thank you
Soggiorno di 3 notti a giugno 2023
Risposta di ., il giorno 28 giu 2023
Dear Kelly, Thank you for staying with us and for taking the time to share your review on Expedia. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

10/10 Eccellente

PHILIPPE

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Vacance de rêves
Tout simplement sublime
Soggiorno di 8 notti a giugno 2023
Risposta di ., il giorno 28 giu 2023
Dear Philippe, Thank you for staying with us and for taking the time to share your review on Hotel.com. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

10/10 Eccellente

Nell

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I never take the time to leave reviews, but for this property I will. It's a spectacular setting, like blow your mind, and the service was outstanding -- luxury all around. Small examples -- the piano playing durning the gorgeous breakfast, live music at night, the speed boat you can hire at the end of the dock. Rooms needs a tiny bit of updating so ask to stay in the newer part of the resort, which I didn't see but assume furniture and fixtures are a bit more to date. Other than that, I couldn't believe how incredible the place was for the price...
Soggiorno di 2 notti a giugno 2023
Risposta di ., il giorno 26 giu 2023
Dear Nell, Thank you for staying with us and for taking the time to share your review on Expedia. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

10/10 Eccellente

Athanasios

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 9 notti a giugno 2023
Risposta di ., il giorno 22 giu 2023
Dear Athanasios, Thank you for staying with us and for taking the time to share your review on Expedia. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

10/10 Eccellente

Amy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 6 notti a giugno 2023
Risposta di ., il giorno 18 giu 2023
Dear Amy, Thank you for staying with us and for taking the time to share your review on Expedia. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

10/10 Eccellente

al

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a giugno 2023
Risposta di ., il giorno 16 giu 2023
Dear Al, Thank you for staying with us and for taking the time to share your review. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

10/10 Eccellente

Sofia

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This hotel was amazing. The staff was very friendly and helpful. The breakfast buffet had a lot of great options. I would highly recommend this hotel to anyone.
Risposta di ., il giorno 15 giu 2023
Dear Sofia, Thank you for staying with us and for taking the time to share your review. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

10/10 Eccellente

Roger

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Simply the best !
Soggiorno di 8 notti a giugno 2023
Risposta di ., il giorno 14 giu 2023
Dear Roger, Thank you for staying with us and for taking the time to share your review. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

10/10 Eccellente

Valentina

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We went for our anniversary and the experience was simply fantastic. From the second we arrived we felt welcomed and taken care of. The beach was amazing! The service outstanding. I would highly recommend
Soggiorno di 5 notti a maggio 2023
Risposta di ., il giorno 9 giu 2023
Dear Valentina, Thank you for staying with us and for taking the time to share your review on Expedia. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

10/10 Eccellente

Timothy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Highly recommend this resort. Staff friendly and responsive. Food at resort was great. Views are tremendous. Really a top-notch experience.
Soggiorno di 10 notti a maggio 2023
Risposta di ., il giorno 3 giu 2023
Dear Timothy,We are grateful for your lovely review and delighted you enjoyed your time at Blue Palace.Kind regards,George FridasResort Manager

10/10 Eccellente

Mandy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The setting of this property is stunning. It sits in its own gorgeous bay across from an old leper colony. There are no other hotels in sight, which makes the views from the many balconies within Blue Palace Elounda even more enjoyable.
Soggiorno di 3 notti a maggio 2023
Risposta di ., il giorno 31 mag 2023
Dear Mandy,We are grateful for your lovely review and delighted you enjoyed your time at Blue Palace.Kind regards,George FridasResort Manager

6/10 Soddisfacente

Ting

Mi è piaciuto: Pulizia e personale e servizio
Good service, poor noise isolation
The location is amazing, got a beautiful view and nice swimming pool. The staff are very thoughtful and friendly, they have been well trained to provide high standard hospitality. The downside is the facility, the room is old and the noise isolation is none, you can easily hear every little noise from corridors and every little movement from upstairs, we have to wear earplugs all the nights to have a good sleep.
Soggiorno di 4 notti a maggio 2023
Risposta di George Fridas, il giorno 13 mag 2023
Dear Ting,Thank you for staying with us and for taking the time to share your experience.I am delighted to read that overall you enjoyed your stay with us and found our location and staff members amazing.May I also thank you for your feedback with regards to the noise isolation. Please rest assured that your constructive comments are well received and will be reviewed with the Management for future improvement.We do hope to have the pleasure of welcoming you back to the Blue Palace soon!Kind regards,George FridasResort Manager

10/10 Eccellente

Paul

Soggiorno di 7 notti a ottobre 2022
Risposta di ., il giorno 13 gen 2023
Dear Paul,We are grateful for your lovely review and delighted you enjoyed your time at Blue Palace.Kind regards,Sotiris KremastiotisGeneral Manager

10/10 Eccellente

Michael

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Super
Soggiorno di 5 notti a settembre 2022
Risposta di ., il giorno 3 ott 2022
Dear Michael,We are grateful for your lovely review and delighted you enjoyed your time at Blue Palace.Kind regards,Sotiris KremastiotisGeneral Manager

10/10 Eccellente

Emily

Soggiorno di 4 notti a settembre 2022
Risposta di ., il giorno 13 gen 2023
Dear Emily,We are grateful for your lovely review and delighted you enjoyed your time at Blue Palace.Kind regards,Sotiris KremastiotisGeneral Manager

10/10 Eccellente

Kallistheni

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The best hotel
Our stay at the Blue Palace was absolutely amazing. The staff were attentive, helpful and our room was clean. The food was the best I’ve ever tasted. It’s the best hotel I’ve stayed at.
Soggiorno di 7 notti a settembre 2022
Risposta di ., il giorno 22 set 2022
Dear Kallistheni,We are grateful for your lovely review and delighted you enjoyed your time at Blue Palace.Kind regards,Sotiris KremastiotisGeneral Manager

10/10 Eccellente

Ronit

Soggiorno di 3 notti a settembre 2022
Risposta di ., il giorno 18 set 2022
Dear Ronit, Thank you so much for your lovely review. Delighted you enjoyed you had a memorable stay with us. Hope to welcome you for many more times. Kind regards, Sotiris Kremastiotis General Manager

10/10 Eccellente

Cathy

Soggiorno di 2 notti a settembre 2022
Risposta di ., il giorno 13 dic 2022
Dear Cathy, Thank you so much for your lovely review. Delighted you enjoyed you had a memorable stay with us. Hope to welcome you for many more times. Kind regards, Sotiris Kremastiotis General Manager

10/10 Eccellente

Ronald

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
You’ll love the location, the rooms are kept in great condition and clean, the beach area is really well done and ample room, the gym was well appointed and the staff were extraordinary. The only issue with this property is the design included no central walkway up the hill - so you wait for the tram up or walk up way around - although there is a secret way only the staff know, that I figured out ! I’ll definitely be back, in fact going back in 2 weeks!
Soggiorno di 6 notti a settembre 2022
Risposta di ., il giorno 14 set 2022
Dear Ronald, Thank you for staying with us and for taking the time to share your feedback on Expedia. We look forward to welcoming you back to the Blue Palace soon. Kind regards, Sotiris Kremastiotis General Manager

10/10 Eccellente

Ioannis

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Stayed at the Sepses Suite with a private pool overlooking Spinalonga. Room + Pool were excellent, staff is fantastic, friendly and eager to help in any way they can. The only let down was the quality of the Room Service food, which was unacceptable for this hotel (Burger that was worse than that of a fast-food outlet, with bland ready made fries, a set of cheese-pies in the afternoon was clearly brought over from the breakfast buffet and reheated, not cooked from fresh). Minor gripes were the illogically placed bannisters in the balcony, that do not permit you to enjoy the fantastic view if you are seated. What is the point of installing sky-high banners that prevent guests from enjoying the view they are paying for? Same for the pool area, you are looking at a low rock wall and not the view, which however is visible when you are seated on the deck.
Soggiorno di 3 notti ad agosto 2022
Risposta di ., il giorno 9 set 2022
Dear Ioannis, Thank you so much for your lovely review. Delighted you enjoyed you had a memorable stay with us. Hope to welcome you for many more times. Kind regards, Sotiris Kremastiotis General Manager

6/10 Soddisfacente

Amir

Soggiorno di 3 notti ad agosto 2022
Risposta di ., il giorno 8 set 2022
Dear Amir, Thank you for staying with us and for taking the time to share your experience. I am sorry to learn that your stay with us did not exceed your expectations. My team members and I hope to have the pleasure and opportunity of welcoming you back for a future stay. Kind regards, Sotiris Kremastiotis General Manager

10/10 Eccellente

Monica

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Absolutely wonderful stay!
Soggiorno di 6 notti ad agosto 2022
Risposta di ., il giorno 24 ago 2022
Dear Monica, Thank you for staying with us and for taking the time to share your feedback on Expedia. We look forward to welcoming you back to the Blue Palace soon. Kind regards, Sotiris Kremastiotis General Manager

10/10 Eccellente

Benoit

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent
Soggiorno di 6 notti ad agosto 2022
Risposta di ., il giorno 22 ago 2022
Dear Benoit, Thank you so much for your lovely review. Delighted you enjoyed you had a memorable stay with us. Hope to welcome you for many more times. Kind regards, Sotiris Kremastiotis General Manager

2/10 Terribile

erez

Soggiorno di 2 notti ad agosto 2022
Risposta di ., il giorno 22 ago 2022
Dear Erez, Thank you so much for your review. I'm surprized with the low rate without any comments.We would like to have more information from you.thank you in advance.Kind regards, Sotiris Kremastiotis General Manager

8/10 Buono

ABDULLA

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It’s Very Good..
Soggiorno di 5 notti ad agosto 2022
Risposta di ., il giorno 18 ago 2022
Dear Abdulla, Thank you for staying with us and for taking the time to share your lovely experience. We are delighted to see that you had a wonderful stay with us, and we really hope to have the chance to welcome you back soon. Kind regards, Sotiris Kremastiotis General Manager

8/10 Buono

Gary

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
We will be back
This is our seventh time staying here I think that says it all it has beautiful views the facilities are excellent the restaurants are top quality for Greece
Soggiorno di 3 notti ad agosto 2022
Risposta di ., il giorno 17 ago 2022
Dear Gary, Thank you for staying with us and for taking the time to share your lovely experience. We are delighted to see that you had a wonderful stay with us, and we really hope to have the chance to welcome you back soon. Kind regards, Sotiris Kremastiotis General Manager

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Service is a disaster – worst Marriott experience
First,no one came to pick up our car and our luggage.Then we had no viewing of the stiff property which is problematic when no one had told you about the only existing funicular. Their English is poor.Male staff can be rude,e.g. declining to get you a coffee 5mn before the breakfast ends. They’ll clear the table though you’re not done, carrying dirty dishes from others. Multiple times our car came 30mn late after chasing and bringing someone’s else car.Once they just dropped it at the reception, engine and key on and no one around. More shocking, when we arrived at Sixt airport agency before flying, we realised that they had left the car key of another client into ours. Expect them to enter your room, randomly call despite your privacy request. Staff is robotic and unable to address any unexpected remark such as a no when asking if you’re pleased with your stay (with no action). Beach staff can be incredibly lazy (exception for the supervisor).They chill and can decline to bring you towels.No shame in letting elder people struggling to sit despite having the large area for suites almost empty. Conciergerie missed a dinner reservation. Final bill was twice wrong;we had to explain that is technically impossible that we had lunch before we checked in. Even hotels.com supervisor complained about them when trying to modify our reservation,which never happened. Don’t except a special treatment if you’re a Marriott Bonvoy member,late checkout or upgrade,despite availability
Soggiorno di 1 notte ad agosto 2022
Risposta di ., il giorno 10 ott 2022
Dear guest,Thank you for staying with us and for taking the time to share your review on Hotel.com.I am sorry to learn that your stay with us did not meet your expectations. Please allow me to reassure you that we truly appreciate our guests’ loyalty towards our resort, and we always strive to provide an upgrade when availability allows. It is therefore regretful that on this occasion we were not able to honor your request due to high occupancies the Blue Palace is running.Once again, thank you for choosing to stay with us and I sincerely hope that you will allow us another opportunity to show our high level of authentic Cretan hospitality once again in the future.

10/10 Eccellente

Tazeen

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 3 notti ad agosto 2022
Risposta di ., il giorno 13 dic 2022
Dear Tazeen, Thank you so much for your lovely review. Delighted you enjoyed you had a memorable stay with us. Hope to welcome you for many more times. Kind regards, Sotiris Kremastiotis General Manager

10/10 Eccellente

kimberly Lynn Wherry, Olathe

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This hotel is just amazing. The pictures and website do not do it justice. Ignore the comments on the slow funicular (it’s not!) and poor quality of food (not a bad meal in a week!), and do yourself a favor and book this place! We ate at every restaurant except the sushi place and all were fantastic. Service was second to none. Employees like Niki made our experience even more enjoyable. My only complaint would be the typical Greek plumbing woes which I think can’t be escaped. As well as the rush for beach loungers. If you don’t stake your place by 10am you may not get a spot on the beach. Kudos to all the staff and management for making our first foray over the pond in 4 years one to remember.
Soggiorno di 7 notti a luglio 2022
Risposta di ., il giorno 4 ago 2022
Dear Kimberly, Thank you so much for your lovely review. Delighted you enjoyed you had a memorable stay with us. Hope to welcome you for many more times. Kind regards, Sotiris Kremastiotis General Manager

10/10 Eccellente

Cynthia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Luxus-Oase
ein wunderschönes Hotel in einmaliger Landschaft.
Soggiorno di 5 notti a luglio 2022
Risposta di ., il giorno 31 lug 2022
Dear Cynthia, Thank you so much for your lovely review. Delighted you enjoyed you had a memorable stay with us. Hope to welcome you for many more times. Kind regards, Sotiris Kremastiotis General Manager