Servizio della struttura

Recensioni per Sonesta Select Greenbelt College Park

3 out of 5
Sonesta Select Greenbelt College Park
6301 Golden Triangle Dr, Greenbelt, MD

Recensioni

7,8

Buono

Valutazione di 10 - Eccellente. 449 su 1006 recensioni" "
Valutazione di 8 - Buono. 248 su 1006 recensioni" "
Valutazione di 6 - Soddisfacente. 145 su 1006 recensioni" "
Valutazione di 4 - Scarso. 81 su 1006 recensioni" "
Valutazione di 2 - Terribile. 83 su 1006 recensioni" "

8,2/10

Pulizia

8,2/10

Personale e servizio

7,4/10

Servizi

8,0/10

Condizioni e dotazioni della struttura

8,0/10

Ecosostenibilità

Recensioni

2/10 Terribile

Carnell

Soggiorno di 2 notti ad aprile 2024
Risposta di AO, il giorno 3 mag 2024
Thank you for taking the time to provide us with your feedback. We are sorry to hear that your stay with us did not meet your lodging expectations. Your review assists us in handling any issues that our guest encounter. Please provide us the opportunity to make your future stay with us pleasant. We look forward to hosting you again.

10/10 Eccellente

Stiven

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
.
Soggiorno di 4 notti ad aprile 2024

8/10 Buono

Elena, old bridge

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024

6/10 Soddisfacente

Sarah

Soggiorno di 2 notti ad aprile 2024

10/10 Eccellente

BYARD

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The house staff are very good. The rooms are well maintained. The bed is comfortable. The shower is hot with adequate water pressure.The indoor pool is well used by the kids. Weight/ exercise room and washer/ dryer are available if desired. Multiple cultural dining experiences are within 1 mile. Easy access to College Park, DC, Baltimore. Check in and check out are painless having used online prepayment.
Soggiorno di 1 notte ad aprile 2024
Risposta di AO, il giorno 1 mag 2024
Thank you, BYARD for sharing with us your feedback during your stay with us. We appreciate your business and are grateful for your 5 out of 5 ratings that we got from you! We hope your next stay with us provides you with the same positive experience as this one. We look forward to hosting you again in the future.

4/10 Scarso

Joseph

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The property offered limited dining options and the experience was akin to an elementary school feeding schedule. The water temperature was lukewarm, and the cleaning service took two hours to return with fresh towels, leaving the soiled ones folded in the room until they completed their laundry. Checking out was also challenging as we were asked to return the plastic key and key holder, causing inconvenience when we had a flight to catch. The entertainment options were very limited. Despite the friendly demeanor of the staff, I was asked to wear a shirt, which was perplexing as I observed many others walking around in bathing suit tops. I strongly recommend against booking the doom buggies excursion, as it was an extremely unpleasant experience.
Soggiorno di 2 notti a marzo 2024
Risposta di AO, il giorno 1 mag 2024
Thank you, Joseph for taking the time to share with us your experience with us during your stay at our property. We regret to hear that your experience has not met your expectations. Kindly be advised that we will look into all these issues. We appreciate your details as your review helps us to assists in handling any issues that our guest encounter. Please provide us with an opportunity to make your future stay with us pleasant. We look forward to hosting you in the future.

4/10 Scarso

Alton

Non mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 2 notti ad aprile 2024

10/10 Eccellente

Mardon

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Everything is fine
Soggiorno di 1 notte ad aprile 2024

8/10 Buono

Vince

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice facility. Heated pools.
Soggiorno di 3 notti ad aprile 2024
Risposta di AO, il giorno 23 apr 2024
First and foremost, thank you Vince for sharing with us your experience with us during your stay with us. We are pleased that you enjoyed our facility and our heated pool. We appreciate your detailed review and look forward to welcoming you back to our property in the future.

4/10 Scarso

Nicholas

Viaggio di gruppo
Non mi è piaciuto: Condizioni e dotazioni della struttura
2.5 out of 5 stars
Soggiorno di 2 notti ad aprile 2024
Risposta di Nitin , il giorno 23 apr 2024
Thank you for your time and consideration. We look forward to improve and serve better.

10/10 Eccellente

Reggie

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Awesome experience will def be staying here again
Soggiorno di 2 notti ad aprile 2024
Risposta di AO, il giorno 23 apr 2024
Thank you, Reggie for your feedback with us during your stay with us. We truly appreciate your 5-star rating! We are very pleased with you finding our property to being able to present you with an amazing experience while staying with us. We look forward to welcoming you back to our property and in the future.

8/10 Buono

Krista

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very pleasant. Would recommend.
Soggiorno di 1 notte ad aprile 2024
Risposta di AO, il giorno 23 apr 2024
Thank you, Krista for providing us with your feedback on your stay with us. We are also very pleased that you found your stay with us to be pleasant! We would greatly appreciate if you could recommend us to other potential guests as we take pride in taking care of our guest while they stay with us. We look forward to welcoming you back to our property in the future.

6/10 Soddisfacente

Fenol, Beltsville

Soggiorno di 1 notte ad aprile 2024

6/10 Soddisfacente

Kelly, San Jose C

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
El hotel es tranquilo pero las instalaciones son viejas. El desayuno no es tan bueno. El café muy frío y solo tienes opción de fruta y cereal . En nuestra habitación había un fuerte olor a humedad .
Soggiorno di 1 notte ad aprile 2024
Risposta di AO, il giorno 23 apr 2024
Thank you, Kelly for taking the time to provide your feedback with us. We regret to hear that your stay did not meet your expectations of us. We do offer a complimentary continental breakfast that consist of various juices, muffins, bagels, cereal, pastries, yogurt, hot coffee, hot tea and fresh fruits. If you would like to return as a guest, I would be more than welcome to handle your reservation personally. We look forward to welcoming you back to our property in the future.

8/10 Buono

jeanette

Viaggio con la famiglia
Clean and homey feel
Soggiorno di 1 notte a marzo 2024
Risposta di AO, il giorno 23 apr 2024
Thank you, Jeanette for providing us with your feedback on your stay with us. We appreciate your details and will look forward to keeping a consistency with keeping our property clean and homey. Your review assists us in keeping our guest happy.

10/10 Eccellente

chi man, LAPRAIRIE

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Nitin , il giorno 23 apr 2024
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

8/10 Buono

Michael, Saint Albans

Mi è piaciuto: Pulizia e personale e servizio
Decent hotel only that you have to order your own breakfast
Soggiorno di 1 notte ad aprile 2024
Risposta di AO, il giorno 19 apr 2024
First and foremost, thank you Michael for taking the time provide us with your feedback about your experience with us at our hotel. We regret to hear that your stay did not meet your expectations. We do offer Continental breakfast which is free consisting of fresh fruits such as sweet mandarins, apples and bananas, bagels, muffins, Danish pastries, yogurt, variety of juices, coffee and hot tea. Our A La Carte style breakfast are hot items such as eggs, pork bacon, sausages, oatmeal and grits which are for purchase. We would love to have you back again in the future and look forward to seeing you again for an opportunity to host you.

6/10 Soddisfacente

Nyasya

Soggiorno di 3 notti ad aprile 2024

10/10 Eccellente

Joyce, Weymouth

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Awesome nicest staff I have ever met. So welcoming after a 7 hour drive. Free room upgrade which was Fantastic!!
Soggiorno di 1 notte ad aprile 2024
Risposta di AO, il giorno 14 apr 2024
Thank you, Joyce for taking the time to provide your feedback. We appreciate your business and hope to be able to host you in the future.

6/10 Soddisfacente

Lylana, Roxbury

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
The staff was very pleasant and accommodating. However the rooms were outdated and the mattresses were old. No longer firm, very lumpy and stained. Other than that, I was there for 1 night and hope the next time the updates will be made.
Soggiorno di 1 notte ad aprile 2024
Risposta di AO, il giorno 14 apr 2024
Thank you, Lylana for taking the time to provide us with your feedback. We are sorry to hear that your stay did not meet your lodging expectations. We appreciate your details and will look into these issues. Your review assists us in handling any issues that our guest encounter. Please provide us with an opportunity to make your stay pleasant. We look forward to hosting you again.

2/10 Terribile

Sai Srikar

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024

10/10 Eccellente

Marcos, Washington

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Super nice hotel
Soggiorno di 1 notte ad aprile 2024
Risposta di AO, il giorno 14 apr 2024
Thank you, Marcos for taking the time to give us your feedback. We truly appreciate your 5 out of 5 rating. We look forward to hosting you in the future.

8/10 Buono

Yoshiko,

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi
One of two elevators has not been working. Breakfast was nit free.
Soggiorno di 1 notte ad aprile 2024
Risposta di AO, il giorno 10 apr 2024
Thank you, Yoshiko for taking the time to provide us with your feedback. We are happy to see that you gave us a 4 out of 5 rating but regret that one of our elevators was not working. We do offer complimentary hot breakfast in a continental style! We offer a wide variety of breakfast items such as eggs, turkey/pork bacon, oatmeal, fresh fruits, yogurt, waffle station, pastries, juices, coffee and hot water for tea. We look forward to welcoming you back to our property in the future.

10/10 Eccellente

Matt

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very clean. The amenities are so well done
Soggiorno di 1 notte ad aprile 2024
Risposta di AO, il giorno 10 apr 2024
Thank you, Matt! We are happy to see we were able to get from you a 5 out of 5 rating score! We look forward to hosting you again.

4/10 Scarso

Gwendolyn

Viaggio di lavoro
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
My room was filled with ants and after spraying it the first day, the ants still returned. The curtain was also torn
Soggiorno di 1 notte ad aprile 2024
Risposta di AO, il giorno 8 apr 2024
First and foremost, thank you for taking the time to provide feedback about your experience here at our hotel. We regret to hear that your experience has not met your expectations. We appreciate your details and will surely look into these issues. Your review assists us in handling any issue that our guest encounter. If you would like to return as a guest, I would be more than welcome to handle your reservations personally. I hope in any future stay with us you provide us with the opportunity to provide you with a pleasant experience. We look forward to welcoming you back to our property in the future.

10/10 Eccellente

Jason

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very helpful
Soggiorno di 1 notte ad aprile 2024
Risposta di Management , il giorno 7 apr 2024
Thank you, Jason, for providing your feedback from your stay with us. Wow a 5 out of 5 is amazing! We are pleased to see we were able to provide you with your lodging needs and expectations. Looking forward to hosting you again!

4/10 Scarso

Jennifer

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e servizi
I made a reservation for 2 queen beds and when I checked in, there were no rooms with 2 queens. I had to get a room with 1 bed. The person who checked me in was alone and there was a big line. He was trying to do too much at once. Also the restaurant on site was closed. We found hair in the shower and there were no pool towels. Pool and hot tub very over chlorinated. Daughter visiting UMD. I would not stay here again.
Soggiorno di 1 notte ad aprile 2024
Risposta di Management , il giorno 6 apr 2024
Thank you Jennifer, for taking time out of your day to provide us with your feedback form your stay. We are so sorry your stay did not meet your lodging needs and expectations. We hope you allow us to provide you with a positive experience the next time you visit our area. We try our absolute best to accommodate every guest that make a reservation with us. We will contact you to further discuss your reservation. We look forward to hosting you again for your future lodging needs.

10/10 Eccellente

albert

Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Gloribel

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Vey good place
Soggiorno di 2 notti a marzo 2024
Risposta di Management , il giorno 6 apr 2024
Wow! So awesome! A 5 out of 5. Thank you so much for providing us with your feedback. We are pleased to see we were able to meet your lodging needs and expectations. WE are looking forward to hosting you again for your future lodging needs.

8/10 Buono

Sheila

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
5 minutes from Carrollton, park and ride Metro train into DC/ Smithsonian. Very convenient. Definitely will stay here again during our next DC adventure
Soggiorno di 2 notti a marzo 2024
Risposta di Management , il giorno 4 apr 2024
Thank you Sheila, for providing us with your feedback from your stay with us. We are pleased to hear that you enjoyed your time here in our convenient location. We are looking forward to hosting you again for all your future lodging needs.

10/10 Eccellente

Monil

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very good
Soggiorno di 2 notti a marzo 2024
Risposta di AO, il giorno 2 apr 2024
Thank you, Monil for taking the time to give us feedback on your stay with us! Your feedback assist's us keeping up the good work towards meeting our guest expectations. We appreciate your review and look forward to welcoming you back in the future!

4/10 Scarso

Timothy

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Don’t stay here. Look for another hotel. The door to the bathroom had tape over the lock, the shower faucet was almost outside the shower, the front security latch wouldn’t attached. Weird building. I think some of the people staying in the hotel might be more long term residents. Kids running around and hanging out in hallways.
Soggiorno di 2 notti a marzo 2024
Risposta di AO, il giorno 1 apr 2024
Thank you, Kevin for taking the time to provide us with your feedback. We are sorry to hear that you're with us did not meet your lodging expectations. We appreciate your details and will look into the issues. Please grant us with an opportunity to make your stay pleasant. We look forward to hosting you again.

10/10 Eccellente

Frandarlin

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Best place to stay and the prices are affordable
Soggiorno di 1 notte a marzo 2024
Risposta di AO, il giorno 31 mar 2024
Thank you, Frandarlin for taking the time to provide us with feedback about your experience hear at our hotel. We are glad you enjoyed your stay and look forward to hosting you again in the future!

8/10 Buono

Daisha

Viaggio di coppia
Pool needed to be monitored more because the chlorine levels were extremely high and the jAcuzzi was broken causing it to get super hot and burn your eyes.
Soggiorno di 1 notte a marzo 2024
Risposta di Management , il giorno 31 mar 2024
Thank you for taking the time to provide us with your feedback. We will look into your feedback and take the proper steps to ensure all is well for guest. We hope we have the pleasure of hosting you again for your future lodging needs.

6/10 Soddisfacente

Hannah

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
on first glance the place looked like a dump but inside isn’t bad, very clean. our only problem was that they had messaged us to tell us their restaurant was closed but failed to mention that we would be with out running water from 8pm-6am. we found this out at time of arrival. Their starbucks bar isn’t really starbucks- it’s premade coffee with milk (false advertising)
Soggiorno di 1 notte a marzo 2024
Risposta di AO, il giorno 29 mar 2024
Thank you, Hannah for taking the time to provide us with your feedback from your stay with us. We regret to hear that your experience has not met your expectations. We were informed by the county on the 26th of this month and we made sure to inform every guest that checked in or was in house at the time. If you would like to return as a guest, I would be more than welcome to handle your reservation personally. I hope in any future stay with us you provide us with the opportunity to provide you with a pleasant experience. We look forward to welcoming you back to our property in the future.

10/10 Eccellente

Glenn

Soggiorno di 1 notte a marzo 2024

4/10 Scarso

Marlon

Soggiorno di 1 notte a marzo 2024

10/10 Eccellente

Amanda

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My kids love the pool the staff was always cleaning
Soggiorno di 3 notti a marzo 2024
Risposta di AO, il giorno 29 mar 2024
Thank you, Amanda for taking the time to provide us with your feedback from your stay with us. I will share this review with the rest of our staff as we pride ourselves in keeping the property clean. We look forward to welcoming you back to our property in the future.

8/10 Buono

Zoe

Viaggio di gruppo
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
i liked the room size and the water was hot. however the water didn’t go down the drain as if it were clogged
Soggiorno di 1 notte a marzo 2024
Risposta di AO, il giorno 29 mar 2024
Thank you, Zoe for taking the time to provide us with your feedback from your stay with us. We are sorry to hear your stay did not meet your lodging expectations. We appreciate your details and will look into this issue. Your review assists us in handling any issue that our guest may encounter. Please provide us the opportunity to make your stay pleasant We look forward to welcoming you back to our property in the future. We look forward to hosting you again.

8/10 Buono

Janet

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Management , il giorno 31 mar 2024
Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed your stay here with us. We take pride in offering our guests a positive experience. We look forward to hosting you again for you future lodging needs.

10/10 Eccellente

Brett

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Easy to find and get around the area
Soggiorno di 1 notte a marzo 2024
Risposta di Management , il giorno 20 mar 2024
Thank you for taking the time to provide us with your feedback. We are pleased to see your stay with us met your lodging needs and expectations. We look forward to hosting you again for your future lodging needs.

10/10 Eccellente

lashawn

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Management , il giorno 20 mar 2024
Thank you for taking the time to leave us a rating. We are pleased to hear that you enjoyed your stay with us. We look forward to hosting you again for your future lodging needs.

6/10 Soddisfacente

Lateshia, Baltimore

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
The staff was not friendly upon entering the facility. Their aura was as if I was bothering them.
Soggiorno di 1 notte a marzo 2024
Risposta di Management , il giorno 20 mar 2024
Thank you for taking the time to provide us with your feedback. We are sorry to hear that you did not have a good experience with out staff. We take pride in offering our guest a pleasant stay. Grant us the opportunity to provide you with a pleasant stay and experience here with us. We look forward to hosting you again for your future lodging needs.

8/10 Buono

Diana

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
We were there for 3 nights. 1- The last night there was heavy winds and it felt like the windows would break. Hard to sleep with all that noise. When we were getting ready to leave , I looked out our window to check our car and found that the window at top was not latched- thus could be part of the noise factor. 2- We received no clean linens or towels while there. 3- On our 7 hr. trip to get there, I received a text that the restaurant was being renovated so only a small breakfast pickkup would be provided. 4- I had called about an indoor pool that was advertised. It was confirmed . Our NCAA Tournament that we were attending in College Park ran late every night. The pool closed at 8:00 PM so we never got to use the pool, one of the main reasons I chose the motel. There were 2 other motels next door, but no restaurant nor pool. Pluses- was convenient to College and was close to interstate access.
Soggiorno di 3 notti a marzo 2024
Risposta di Management , il giorno 20 mar 2024
Thank you for taking the time to provide us with your feedback about your stay with us. Your feedback assists us in providing our guests with the best experience possible. Our restaurant area has been closed for dinner since 2020 and will reopen for dinner later this year. We do serve both a hot Al La Carte breakfast and a continental complimentary breakfast to provide a variety of options for our guest. Our pool area does have the set hours for cleaning purposes. We make sure we take care of our pool in the evening hours so the pool may be available for the guest the next morning.

10/10 Eccellente

Jenifer

Soggiorno di 3 notti a marzo 2024
Risposta di Management , il giorno 6 apr 2024
Thank you for providing us with your feedback from your stay with us. We are pleased to see you enjoyed your stay with us. A 5 out of 5 that is so awesome! We are looking forward to seeing you again for your future lodging needs.

6/10 Soddisfacente

Maria

Soggiorno di 1 notte a marzo 2024
Risposta di Management , il giorno 7 apr 2024
Thank you for providing your feedback from your stay with us. We take pride in offering our guest a pleasant experience when they lodge with us. We would like to here more about your stay. Looking warding to speaking with you and hosting you for your future travel needs.

8/10 Buono

Lamark

Viaggio di coppia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
Soggiorno di 2 notti a marzo 2024
Risposta di Management , il giorno 1 apr 2024
Thank you for providing us with your feedback from your stay with us. We take pride in offering our guest a pleasant experience. We look forward to hosting you again for your future lodging needs.

8/10 Buono

DeAndrae

Viaggio con animali domestici, Viaggio di gruppo, Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Management , il giorno 16 mar 2024
Thank you for taking your time to rate our hotel. We take pride in offering our guest a pleasant experience when lodging with us. We look forward to hosting you again for your future lodging needs.

8/10 Buono

Ryan

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Rooms were nice. Not many choices for continental breakfast
Soggiorno di 2 notti a febbraio 2024
Risposta di Management , il giorno 16 mar 2024
Thank you for taking the time to provide us with your feedback. Please to hear you enjoyed the room during your stay with us. Along with our continental breakfast we also have our A La Carte menu that is hot items cook to order. We look forward to hosting you again for your future lodging needs.

2/10 Terribile

Leslie

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
was very disappointed with everything
Soggiorno di 1 notte a marzo 2024
Risposta di Management , il giorno 16 mar 2024
Thank you for taking the time to provide me with your feedback. Sorry to hear that your stay with us did not meet your lodging expectations. We take pride in offering our guest a pleasant experience when lodging with us. We would like to opportunity to provide you with a positive experience for your future lodging needs.