Dear Santina, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the unsatisfactory service you received from our front desk staff. We take these reviews seriously, and your feedback is being evaluated with our team to ensure these concerns are not repeated. Again, we apologize and hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Sincerely,Hotel Management

Dear ChrisAir, We are pleased you chose Extended Stay America for your recent visit to the city. We are thrilled you loved our hotel and will certainly share your compliments with our entire staff. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice whenever you are in the area.Sincerely,Hotel Management

Dear Andrea, We are delighted you had a great experience at our hotel. We love what we do, but being recognized for a job well done is always excellent! We will share your compliments with our staff, and we hope to host you again soon here at Extended Stay America.Sincerely,Hotel Management

Dear Cynthia, Thank you for choosing our brand, Extended Stay America. It is nice you had a good time here and were pleased with the helpful staff. However, we are sorry for the issues that you came across and shared with our team. We will look at and address it adequately. Thank you for your business, and we look forward to your next stay with us. Sincerely,Hotel Management

Dear Brian, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely,Hotel Management

Dear Randy, Thank you for choosing us and sharing your feedback. We're delighted that Mellisa provided you with outstanding and professional service during your check-in at Extended Stay America. Our team takes pride in delivering excellent customer service, and we are glad we could achieve this for you and make your stay enjoyable. We look forward to hosting you again in the future.Sincerely,Hotel Management

Dear Shaundra, Thank you for commenting on your recent experience at our property. Although you had a pleasant stay, we apologize for not meeting your expectations with the cleanliness of the room. Our team works hard to provide the best and cleanest environment for all our guests, which involves deep cleaning our rooms after our four-legged guest stays so the suites will be allergen-free and fresh smelling for our guests. We appreciate your feedback to ensure future guests are not similarly impacted. Everything we do aims at providing you with an excellent hotel experience. We hope to prove it to you on a future stay. Sincerely,Hotel Management

Dear Michael, Thank you for staying with us and posting your review. We are glad you enjoyed most of your stay and found our suite quiet and comfortable. We also appreciate you mentioning to future guests that we are a pet-friendly hotel. On behalf of all of us at Extended Stay America, the pleasure was ours, and we look forward to you joining us again soon.Sincerely,Hotel Management

Dear Denise, please accept our apologies for not meeting your expectation and for any inconvenience you may have faced during your stay. We apologize for the behavior of our associates; such an instance is not the impression we want our guests to think of us. We are evaluating the situation you mentioned, as we are committed to offering better service for our guests. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel ManagementSincerely,Hotel Management

Carline, thank you for evaluating your visit. We sincerely apologize for the difficulty you faced while here and the cleanliness issues you faced in your suite. Please be assured we will address this with our housekeeping team to ensure we are more consistent in our service delivery. We are also sorry we did not meet your expectations and your disappointment with the condition of your suite. We have noted your comment and will share it appropriately for future modernization plans for our accommodations. We also regret any inconvenience you had due to other guests. We hope you will reconsider and stay with us again the next time you are in the area. Sincerely, Hotel Management

Thank you for taking the time to review our hotel. We are sorry to learn that the incidental deposit came up as a surprise to you, and we apologize for the concerns you experienced due to the concerns you outlined. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. On a positive note, we are happy you were pleased with the service our associates delivered. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management

Alionka, thank you for your honest evaluation. We are sorry for the inconvenience you experienced due to the concerns that kept your stay from being perfect. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We will also share your comments with our housekeeping team regarding the cleanliness issues you experienced, and rest assured, we will take the necessary steps to ensure we are more diligent going forward. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Sincerely, Hotel Management

Harry, thank you for staying at our hotel. We apologize for the unfavorable interaction you had with one of our associates. Thank you for bringing this to our attention, and we will address this appropriately. It was a pleasure having you as our guest, and we hope you will revisit when you are back in the area. Sincerely, Hotel Management

Susan, thank you for sharing your concerns through your feedback. We sincerely apologize for the smokey experience and the cleanliness issue in your suite. We will discuss your comments with the appropriate individuals to take corrective actions to enhance our guest experience. We are also sorry you were unhappy with your check-in experience. We truly regret the inconvenience caused and hope you will allow us an opportunity to redeem ourselves. Sincerely, Hotel Management

Daniella, thank you for choosing Extended Stay America. We are thrilled to know you were satisfied with your stay with us and also you were impressed with our accommodations. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management

Danielle, thank you for selecting our hotel. We are sorry for the inconvenience you experienced due to the smoke smell. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. Also, we are sorry that the lack of elevator service was an inconvenience. However, we are glad you liked our convenient location. We are grateful for the feedback you provided, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management

Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management

Denis, thank you for taking the time to review your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon. Sincerely, Hotel Management

Randell, please accept our apologies for not meeting your expectations with your room. We also want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve. Sincerely, Hotel Management

Michael, thank you for the glowing review of Extended Stay America. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management

Rajasekhar, thank you for selecting our hotel. We regret knowing we were unable to deliver a comfortable stay. We apologize for the issue in the lobby and the disturbance caused by the HVAC unit of your suite. We will discuss these comments with the appropriate individuals and associates to take corrective actions. We hope you will give us a second chance to deliver the type of experience you should always expect from our property. Sincerely, Hotel Management

William, thank you for sharing the specifics of your stay with us. We regret not meeting your expectations and apologize for the cleanliness issues you encountered as well as the concerns you had with your room. We will share your comments with our housekeeping team as well as our pest control provider to make sure we prevent such reoccurrences. We hope you will return so we can make it up to you. Sincerely, Hotel Management

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management