Hall

Recensioni per Baymont by Wyndham Griffin

2.5 out of 5
Baymont by Wyndham Griffin
2007 N Expressway, Griffin, GA

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 346 su 846 recensioni" "
Valutazione di 8 - Buono. 273 su 846 recensioni" "
Valutazione di 6 - Soddisfacente. 126 su 846 recensioni" "
Valutazione di 4 - Scarso. 47 su 846 recensioni" "
Valutazione di 2 - Terribile. 54 su 846 recensioni" "

8,0/10

Pulizia

8,6/10

Personale e servizio

7,4/10

Servizi

7,8/10

Condizioni e dotazioni della struttura

7,6/10

Ecosostenibilità

Recensioni

2/10 Terribile

Joy

Never again
Soggiorno di 2 notti ad aprile 2024
Risposta di Hotel Manager , il giorno 29 apr 2024
Dear Joy,We are sorry to hear that your experience did not meet your expectations. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

10/10 Eccellente

Holly A

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Frequent this hotel often due to mysled living in Macon and Love living in Griffin. Very clean, quiet. Awesome feont deak staff, very accomadating. Only xomplaint I have was this past weekend was my birthday and we asked for late checkout at noon. Ten til noon housekeeping was knocking at door, and literally blocked the area outside door so i had to go around them to take things to the car. Im grateful staff did not charge me for the late checkout or I would have been a bit upset. Regardless, definitely will be back!!
Soggiorno di 2 notti ad aprile 2024
Risposta di Hotel Manager , il giorno 13 apr 2024
Dear Guest,We're thrilled to hear that you frequent our hotel and have consistently positive experiences with us! It's wonderful to know that you find our property clean, and quiet, and our front desk staff accommodating. We apologize for the inconvenience you experienced with housekeeping during your recent stay, especially on your birthday weekend. Your feedback is valuable, and we'll address this issue with our team to ensure it doesn't happen again. We're grateful for your understanding and loyalty, and we look forward to welcoming you back for many more enjoyable stays in the future. Sincerely, Hotel Manager

8/10 Buono

Frank A

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Convenience for our needs. Room could have been a little cleaner, mainly the floors.
Soggiorno di 2 notti ad aprile 2024

8/10 Buono

Michael

Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager, il giorno 20 apr 2024
Dear Guest,Thank you for your positive rating! We're delighted to hear that you enjoyed your stay with us. If there's anything specific you loved or any areas where we can improve to earn that fifth star next time, we'd love to hear from you.Sincerely, Hotel Manager

10/10 Eccellente

Jacquelyn

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Hotel Manager , il giorno 26 mar 2024
Dear Jacquelyn,Thanks for the stay and great feedback by giving us a 5 rating. It is really encouraging. We feel proud when we get such ratings and motivates us to serve better. Look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Eccellente

Conswaylous

Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager , il giorno 8 apr 2024
Dear Guest,Thanks for the stay and great feedback by giving us a 5 rating. It is really encouraging. We feel proud when we get such ratings and motivates us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Eccellente

JONATHAN, Odessa

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This was our second stay here at it was wonderful. Not far at all drom Atlanta motor speedway and conveniently located to all the restaurants as well. This is our go to hotel while going to nascar races in Hampton
Soggiorno di 3 notti a febbraio 2024
Risposta di Hotel Manager, il giorno 27 feb 2024
Dear JONATHAN,We're thrilled to hear that you had a wonderful second stay with us! It's fantastic that our hotel's proximity to Atlanta Motor Speedway and convenient location to restaurants make it your go-to choice for NASCAR races in Hampton. We appreciate your loyalty and look forward to welcoming you back for future races. Sincerely, Hotel Manager

8/10 Buono

Autumn

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
The overall stay was fine. However, the room itself was outdated and smelled like mold. The ceiling in our room was molding and it seemed like they took spray paint can and graffitied the ceiling to hide the mold. Nothing terribly wrong but I probably wouldn’t book here again.
Risposta di Hotel Manager, il giorno 27 feb 2024
Dear Autumn,We appreciate your feedback on your overall stay, and we apologize for the issues you encountered with the room. It's disappointing to hear about the outdated condition and the mold smell. We take your concerns seriously and will address them with our team to ensure improvements are made. Your comfort is important to us, and we regret that we did not meet your expectations on this occasion. We hope you'll consider giving us another opportunity to provide you with a more satisfactory experience. Sincerely, Hotel Manager

6/10 Soddisfacente

Donna

Viaggio di coppia
This property is right on a hwy so very noisy, the walls are very thin so you could hear the people next door. Our room did not get serviced on Saturday even though I spoke to the manager face to face. When the room did get serviced it was bare minimum, made the bed with clean towels no extras (coffee, cups, shampoo etc). Breakfast was adequate however had to ask for milk for cereal both mornings and garbage overflowing. Definitely a 3 star motel!
Soggiorno di 3 notti a febbraio 2024
Risposta di Hotel Manager, il giorno 27 feb 2024
Dear Donna,We apologize for the inconvenience you experienced during your stay. We understand the importance of a peaceful environment and are sorry for the noise disturbance from the highway and thin walls. We also regret the lapses in room service and the issues with amenities. Your feedback is invaluable, and we will address these concerns with our team to ensure improvements in service and overall guest satisfaction. We hope to have the opportunity to provide you with a more enjoyable and improved stay.Sincerely, Hotel Manager

2/10 Terribile

Sean

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Got there to check in at 2, only to be told our room wasn't ready. Waited 30 more minutes to the room still not being ready. Changed to a new room only to go in the room and see it filthy, crusty stuff and stains all over the sheets, looked like throw up on the walls, no towels, mirror filthy. Manger was nice and refunded us. Hospitality was good, but me and my wife were terrified to even be in the room
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager, il giorno 26 feb 2024
Dear Guest,We sincerely apologize for the inconvenience and distress you experienced during your stay. It's disheartening to hear about the delays in getting your room ready and the unsatisfactory condition of the replacement room. This is certainly not the level of service we strive to provide to our valued guests. However, we appreciate your recognition of our manager's prompt assistance and the hospitality extended to you. Rest assured, we will take your feedback seriously and address the concerns raised with our housekeeping and maintenance teams to ensure such incidents are not repeated. Sincerely, Hotel Manager

2/10 Terribile

Dan

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Friendly, dirty, smelly
Soggiorno di 3 notti a febbraio 2024
Risposta di Hotel Manager, il giorno 25 feb 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our staff to be friendly; however, we regret to learn about your concerns regarding cleanliness and odor during your stay. Please accept our sincerest apologies for any inconvenience this may have caused.Sincerely, Hotel Manager

6/10 Soddisfacente

Jackie

Mi è piaciuto: Personale e servizio
Soggiorno di 2 notti a febbraio 2024
Risposta di Hotel Manager, il giorno 26 feb 2024
Dear Jackie,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again.Sincerely, Hotel Manager

2/10 Terribile

Edwin

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
We stayed in room 131 and it was terrible. There were stains all over the sheets and towels. The sink did not work and would constantly flood. The bathroom had graffiti drawings behind the door and the bathroom was filled with black mold. This was a terrible hotel and I regret paying for it. I let the management know that my sink was flooding and wouldn’t drain and all they said was that they would let house keeping know. I will not stay here again.
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager, il giorno 19 feb 2024
Dear Edwin,We are deeply sorry to hear about your disappointing experience in Room 131. Your feedback concerning the cleanliness and maintenance issues is troubling, and we sincerely apologize for falling short of your expectations. Please rest assured that we will take immediate action to address the issues you have highlighted, and we are committed to ensuring that our guests enjoy a comfortable and pleasant stay with us. We apologize for any lapse in communication with our management, and we will review our procedures to ensure better responsiveness in the future. We hope that you will consider staying with us and offer us another chance to provide you with a superior experience. Sincerely, Hotel Manager

8/10 Buono

Sernita, Griffin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a febbraio 2024
Risposta di Hotel Manager, il giorno 16 feb 2024
Dear Sernita,Thank you for your stay. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

2/10 Terribile

Henry

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Dirty smoky rooms, tried two different rooms with the same result. Couldnt be in the rooms for 30 seconds it was so bad. Management refuses to give a refund for a room we didnt even stay in. Terrible place would give a 0 star if possible
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager, il giorno 8 feb 2024
Dear Henry,At this moment, we have noted your concerns as mentioned for further review and investigation. Please allow us time till we do the necessary verification of your claims. Nevertheless, we will reach out to the appropriate team leader concerning the underlying matter. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience. Sincerely, Hotel Manager

2/10 Terribile

Alexia

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Aftervi made a complaint i was asked to leave .
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager, il giorno 7 feb 2024
Dear Alexia,Your comment is very much serious and such an incident has never been reported before. However, your observation is disturbing and we will investigate to find the real reasons. We appreciate your stay and we will ensure that this does not happen ever in the future. Sincerely, Hotel Manager

10/10 Eccellente

Ratasha

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Baymont was very professional.& Tge stay was great!
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager, il giorno 6 feb 2024
Dear Ratasha,Thank you for your stay. We're delighted to hear that you had a great stay at Baymont and experienced professional service. Your positive feedback is much appreciated! We look forward to welcoming you back in the future.Sincerely, Hotel Manager

10/10 Eccellente

Kim

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was very helpful and the rooms are fresh and clean
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager, il giorno 1 feb 2024
Dear Kim,Thank you for sharing your experience with us. We are thrilled to hear that you found our staff to be very helpful and that you enjoyed the fresh and clean rooms. Our goal is an excellent experience for every guest, and we are pleased you were completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely, Hotel Manager

10/10 Eccellente

Toni

Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This place makes you feel like home ! Staff is AMAZING. Thank you all very much
Soggiorno di 4 notti a gennaio 2024
Risposta di Hotel Manager, il giorno 31 gen 2024
Dear Toni,Thank you for your wonderful feedback. We're thrilled to hear that you felt at home during your stay and that our staff provided exceptional service. We are privileged to serve clients like you. Compliments from guests like you motivate us further. Please do visit us again for a superior experience. Sincerely, Hotel Manager

10/10 Eccellente

Rebekah

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager, il giorno 28 gen 2024
Dear Guest,Thank you for your positive feedback and a stellar 5-star rating. We are delighted that you enjoyed our exceptional service and found the accommodations comfortable. We also appreciate your constructive comments regarding room amenities and dining options. Your input is invaluable, and we will work diligently to address these areas for an even better experience.Sincerely, Hotel Manager

10/10 Eccellente

Preston

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager, il giorno 26 gen 2024
Dear Preston,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Manager

10/10 Eccellente

Rebekah

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager, il giorno 25 gen 2024
Dear Rebekah,Thanks for the stay and great feedback by giving us a 5 rating. It is really encouraging. We feel proud when we get such ratings and it motivates us to serve better. Look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Eccellente

Rebekah

Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager., il giorno 12 feb 2024
Dear Rebekah,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

10/10 Eccellente

Rebekah

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager, il giorno 16 gen 2024
Dear Rebekah,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

6/10 Soddisfacente

Josselyn

Non mi è piaciuto: Pulizia
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager, il giorno 10 gen 2024
Dear Josselyn,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know.Sincerely, Hotel Manager

8/10 Buono

Cathy

Viaggio di coppia
Non mi è piaciuto: Pulizia
Linens were stained, doors to rooms opened directly to outside.
Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Manager., il giorno 9 gen 2024
Dear Cathy,We apologize for the inconvenience you experienced during your stay. Clean and well-maintained accommodations are a priority for us, and we're disappointed to hear about the stained linens and the configuration of the room doors. Your feedback is valuable, and we will address these issues with our housekeeping and maintenance teams to ensure improvements are made. We hope to have the opportunity to better serve you in the futureSincerely, Hotel Manager

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Do not stay here
Dirty room that looked like it hadn't been cleaned at all. Sewage smell, dirty linens, and the door wouldn't shut all the way. UNSAFE
Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Manager, il giorno 28 dic 2023
Dear Guest,We are distressed to see your comments. Your feedback is important to us. Our apologies for the inconvenience. The entire points you have observed will be investigated and necessary actions will be taken, You can be sure about a safe stay with us. Please visit us again.Sincerely, Hotel Manager

10/10 Eccellente

Kelly

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Manager, il giorno 13 dic 2023
Dear Kelly,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager

8/10 Buono

Gary

Viaggio con la famiglia
Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Manager, il giorno 11 dic 2023
Dear Gary,Thank you for taking your valuable time to leave a rating on your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager

10/10 Eccellente

Henrique

Soggiorno di 12 notti a novembre 2023
Risposta di Hotel Manager, il giorno 5 dic 2023
Dear Henrique,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager

2/10 Terribile

Travis

Viaggio con famiglia e bambini piccoli, Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I booked a suites and The sheets on both beds were nasty and turn inside out with yellow stains. The pillowcases was nasty also. Cover had cigarette burns in it. The let-out bed was very nasty with dark brown stains everywhere also with no sheets at all. The staff isn’t friendly at all. My babies enjoyed the breakfast.
Soggiorno di 1 notte a novembre 2023
Risposta di Hotel Manager, il giorno 29 nov 2023
Dear Travis,Thanks for taking the time to share your experience. Your feedback shows that there was a complete breakdown with the stay which is worrisome. This is not at all a regular feature of our hotel and something has gone wrong. We regret the inconvenience but will investigate and based on that will take all possible steps to prevent such an experience for any guest. We hope you will consider giving us another opportunity to provide you with a much-improved stay.Sincerely, Hotel Manager

10/10 Eccellente

Richard

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good
Soggiorno di 3 notti a novembre 2023
Risposta di Hotel Manager, il giorno 28 nov 2023
Dear Richard,Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again.Sincerely, Hotel Manager

6/10 Soddisfacente

Phillip

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Limited parking. Complimentary breakfast was extremely limited and no vending machines we’re available.
Soggiorno di 1 notte a novembre 2023
Risposta di Hotel Manager, il giorno 25 nov 2023
Dear Phillip,Thank you for your recent stay at our hotel. Your comments are very important in helping us improve our services and facilities. We look forward to welcoming you back soon.Sincerely,Hotel Manager

4/10 Scarso

Cierra

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room wasn’t clean.. towels were dirty and walls had stuff on them
Soggiorno di 1 notte a novembre 2023
Risposta di Hotel Manager, il giorno 24 nov 2023
Dear Cierra,I'm sorry to hear about the cleanliness issues you encountered in your room. This is not the standard we aim to uphold, and I apologize for any inconvenience. Your feedback is important, and we will address these issues promptly to ensure a more comfortable and pleasant experience for our guests in the future. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

10/10 Eccellente

Lacey

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I stay here with my kids when we come to visit my mom. The staff are always kind and helpful! Ms. Pinky is our absolute favorite person!
Soggiorno di 2 notti a novembre 2023
Risposta di Hotel Manager, il giorno 13 nov 2023
Dear Lacey,Thank you so much for sharing your positive experience. We're thrilled to hear that you and your kids enjoy staying with us when visiting your mom. It's fantastic to know that our staff, especially Ms. Pinky, has made a lasting impression on you. We appreciate your kind words and look forward to welcoming you and your family back for more memorable stays in the future. Sincerely, Hotel Manager

6/10 Soddisfacente

Nicole

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
When we first arrived the room we were originally given was wide open, there were people around the room and it gave me and my husband a weird feeling. We requested a new room, the new room had a smell to it but i bought room spray so i got over it. The bathtub did not have a stopper, we requested one, the one the front desk gave us had sludge and black grime all in it so I ended up shoving a wash cloth in the drain to stop it. At 3 am a couple guest 2 or three rooms down decided to start partying and blasting music for 30 minutes before after calling and asking front desk for help before they finally stopped. All in all I wouldnt pay what we paid to stay here again.
Soggiorno di 2 notti a novembre 2023
Risposta di Hotel Manager, il giorno 6 nov 2023
Dear Nicole,We are truly sorry to hear about the multiple issues you encountered during your stay at the hotel. We take your feedback seriously and will work to improve our services and accommodations. We appreciate your input and will strive to provide a better stay for future guests. Thank you for your comments.Sincerely,Hotel Manager

10/10 Eccellente

Joann

Soggiorno di 1 notte a giugno 2023
Risposta di Hotel Manager, il giorno 7 nov 2023
Dear Joann,We thank you for your 10/10 rating and hope that your stay with us was pleasant. We appreciate the opportunity to serve you and look forward to welcoming you back in the future.Sincerely,Hotel Manager

2/10 Terribile

Dena

Viaggio di coppia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Worse hotel I've ever stayed in. Loud music blaring all night.
Soggiorno di 1 notte a novembre 2023
Risposta di Hotel Manager, il giorno 6 nov 2023
Dear Dena,We are sorry to hear about your negative experience at the hotel with loud music playing throughout the night. We have forwarded your concern to the management. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience. Request your understanding and continued patronage.Sincerely,Hotel Manager

8/10 Buono

Terry

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room had all of the amenities I needed. Coffee maker, microwave, refrigerator & hairdryer. I could control the room temperature easily too. Towels were changed every day and food buffet was good.
Soggiorno di 4 notti a ottobre 2023
Risposta di Hotel Manager, il giorno 5 nov 2023
Dear Guest,Thank you for your feedback on your recent stay at our hotel. We are delighted to hear that you found the room to be well-equipped with the amenities you needed, including a coffee maker, microwave, refrigerator, and a hairdryer. It's great to know that you found the room temperature control convenient and that our housekeeping team met your expectations by changing the towels daily. We're also pleased that you enjoyed our food buffet during your stay.However, to provide the best possible experience, we would appreciate it if you could share any specific negative points or areas where we could improve. Sincerely,Hotel Manager

10/10 Eccellente

Donna R

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice facility. Breakfast was good. The room doors are on the exterior of the building and you park your car outside your door. Someone set off a car alarm at 6 in the morning that woke us up. This wasn’t the hotel’s fault but just wanted to mention it in case travelers don’t like their doors on the exterior of the building. Television was very slow to warm up in our room. After it warmed up it worked well. We would stay here again.
Soggiorno di 1 notte a novembre 2023
Risposta di Hotel Manager, il giorno 5 nov 2023
Dear Guest,Thank you for your review of your recent stay at our facility. We're glad to hear that you found our facility nice and enjoyed the breakfast. We appreciate your understanding about the car alarm incident, and we understand that exterior room doors might not be to everyone's liking. Regarding the television, we apologize for the slow warm-up but are pleased that it worked well once it was up and running. We look forward to welcoming you again in the future and aim to make your next stay even more enjoyable.Sincerely,Hotel Manager

10/10 Eccellente

Holly

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Friendly. Clean. And breakfast was a bonus.
Soggiorno di 2 notti a ottobre 2023
Risposta di Hotel Manager., il giorno 2 nov 2023
Dear Holly,Thank you so much for your kind words! We're delighted to hear that you found our establishment friendly and clean. Providing a warm and welcoming environment is our top priority. We're also thrilled that you enjoyed our breakfast – it's our way of starting your day on a high note. We look forward to hosting you again soon!Sincerely,Hotel Manager.

2/10 Terribile

Anna

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Poor customer service
The first room they gave me smelled like super heavy cigarette smoke even though all the rooms are non-smoking. So I asked to be switched to a different room which they accommodated. I originally booked 2 nights and then I had an unexpected family emergency so I had to check out a day early. I had prepaid the 2 nights in advance but they would not reimburse me for the canceled night nor would they give me a voucher to be used another time. Hotels.com tried their best to reason with the management so I could be reimbursed but the hotel manager would not accommodate due to the lack of empathy for the family emergency that I had.
Soggiorno di 2 notti a ottobre 2023
Risposta di Hotel Manager, il giorno 28 ott 2023
Dear Anna,Thanks for taking the time to share your experience. Your feedback shows that there was a complete breakdown with the stay which is worrisome. This is not at all a regular feature of our hotel and something has gone wrong. We regret the inconvenience but will investigate and based on that will take all possible steps to prevent such an experience for any guest. We hope you will consider giving us another opportunity to provide you with a much-improved stay.Sincerely,Hotel Manager

10/10 Eccellente

Leara

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
staff were exceptional
Soggiorno di 2 notti a ottobre 2023
Risposta di Hotel Manager, il giorno 28 ott 2023
Dear Leara,Thank you for your feedback. We're delighted to hear that you received good service from all of our staff. Providing excellent customer service is a top priority for us, and we're glad that our team delivered. Your kind words will be shared with our staff as it will serve as encouragement for their hard work and dedication. We look forward to having you stay with us again soon.Sincerely,Hotel Manager

8/10 Buono

John

Soggiorno di 1 notte a ottobre 2023
Risposta di Hotel Manager, il giorno 13 nov 2023
Dear John,Thanks for choosing our hotel for your stay and the 4 ratings you have given us based on the experience. Hope you had a wonderful experience with us. Please visit us again. Sincerely, Hotel Manager

10/10 Eccellente

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di Hotel Manager, il giorno 25 ott 2023
Dear Guest,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely,Hotel Manager

8/10 Buono

Jessica

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The only complaints were really that I was not given a receipt. She asked if I wanted one and then told me their system was down. And there were not any eggs for breakfast. Other than that it really was a good experience ! I love the new key system, it's much better than the slide cards.
Soggiorno di 1 notte a ottobre 2023
Risposta di Hotel Manager, il giorno 17 ott 2023
Dear Jessica,Thank you for your stay. We appreciate your positive feedback on your overall experience and your preference for our new key system. However, we apologize for the inconvenience regarding the receipt and the absence of eggs for breakfast. Your comments are very important in helping us improve our services and facilities. We look forward to welcoming you back soon.Sincerely,Hotel Manager

6/10 Soddisfacente

David

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi
People bbq'ing on patio and smoke was blowing towards rooms. Breakfast was good; apples were old
Soggiorno di 1 notte a ottobre 2023
Risposta di Hotel Manager, il giorno 9 ott 2023
Dear David,Thank you for sharing your experience with us. We're pleased to hear that you enjoyed the breakfast; however, we apologize for the inconvenience you experienced. We hope to have the opportunity to provide you with a better experience that meets your needs in the future. Sincerely, Hotel Manager

6/10 Soddisfacente

Evelyn, Grosse Pointe Farms

Killed theee bugs in my room One I’m tub one on floor one in bed
Soggiorno di 3 notti a settembre 2023
Risposta di Hotel Manager, il giorno 1 ott 2023
Dear Guest,Thanks for your feedback. We apologize for the inconvenience you experienced during your stay. It's essential to provide a comfortable and bug-free environment for our guests, and we regret that we fell short in this regard. Rest assured, we will address this issue promptly to prevent any recurrence. Sincerely,Hotel Manager

10/10 Eccellente

Ronika

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di Hotel Manager, il giorno 1 ott 2023
Dear Guest,,Thank you for taking the time to leave us a perfect 10 out of 10 rating. We greatly appreciate your positive feedback, and we're thrilled to hear that you had such an excellent experience during your stay with us. If you ever find yourself in our area again, we would be delighted to welcome you back for another fantastic stay.Sincerely,Hotel Manager

10/10 Eccellente

Nelly

Viaggio di gruppo, Viaggio di lavoro
Mi è piaciuto: Pulizia
Limpieza excelente
Soggiorno di 3 notti a settembre 2023
Risposta di Hotel Manager, il giorno 20 set 2023
Dear Nelly,Thank you for your feedback. We greatly appreciate your comments regarding our service. We aim to give every customer a positive experience, and we're glad that you enjoyed your stay. We hope you'll visit us again soon.Sincerely,Hotel Manager