Hotel di lusso a Gross-Umstadt

“Gesamteindruck des Hotels sehr schön, Personal sehr freundlich und wellnessbereich sehr hochwertig. ”

“Check-in procedure was a nightmare. After an hour of trying and failing to make the self-check in work, I was lucky to see an employee of the hotel and banged on a window to get their attention, or I might have been sleeping in my car that night. Hotel is down a dirt road past a junk yard and seemed really sketchy. Absolutely terrible experience - stay away!”

“I frequently stay at your hotel and have always appreciated the quality of the service and the overall comfort, which is why it remains my preferred choice when I am in the area. On my most recent stay, however, I was assigned a room that differed from the one I am usually given, in particular as the bathroom did not include a bidet. As this is a feature I have consistently had in my previous stays and that I personally consider important, I kindly asked whether it would be possible to change...

“Wir sind aus 2 Gründen ins Hotel gefahren: 1. Wir sind mit unserem Hund aufgrund der Hitze in ein klimatisiertes Hotel mit klimatisierten Zimmer „geflüchtet“. 2. der Pool, um uns selber abzukühlen Leider ging die Klimaanlage in allen Zimmern nicht, bzw. ist nicht ausreichend leistungsstark. Wir hatten 28/29 Grad im Zimmer, bei 38 Grad Aussentemperatur. Das muss m.E. bei der Buchung ausgewiesen werden. Der Pool hatte auch über 30 Grad. Der Innenbereich des Pools ist vollständig verglast &...

“all'arrivo la receptionist ci ha comunicato che sia la sauna che la piscina erano inagibili . Abbiamo chiesto in funzione di questo disservizio uno sconto, ma non c'è stato accordato . Ottimo il ristorante. Stanze vetuste e inadeguate anche per i servizi alla categoria”